Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Moving upmarket means larger customers and higher revenue, but it’s not without its challenges. For Linda, it all comes down to your approach to customer success.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

Intercom, Inc.

JULY 11, 2019

But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. It becomes harder for the folks running things to make time to be inside their customers’ minds. Speak the customer’s language.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. We were wrong. Aaron : No.

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

Totango

JANUARY 17, 2019

You can consider your customer to be in the onboarding phase right up until they start to gain value from your products and services. But, it’s crucial that your customers have a fundamental understanding of your product before you send them on their way. Listen to your customer to learn why they’re unhappy.

SaaS 74

SaaS Marketplace as a Service Underperforming Technical Team Scale 74

SmartKarrot

NOVEMBER 10, 2020

A product centric company places all of its focus on product and develops newer and advanced products irrespective of its demand in the market. These companies invest heavily on R&D to develop advanced products and the company expands by adding new product lines to their portfolio. Growth strategy.

Underperforming Technical Team 21

Underperforming Technical Team Business Customer Lifetime Value Marketplace as a Service 21

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. * What works?

Sales Hiring 200

Sales Hiring Scale Technical Review Outsourcing Services 200

Sales Hacker

MARCH 2, 2020

Sales Development and Prospecting. The Sales Development Playbook. The 5 Dysfunctions of a Team. Innovating for People. Here are the best books on selling (and related disciplines) that can help you hit your goals and develop your career. Selling to Big Companies. The Pirate’s Guide to Sales. B2B Is Really P2P.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141