SaaStr

NOVEMBER 2, 2019

How does your customer success and customer support functions change with the move to enterprise? Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Let’s say the customer is going to the next stage and they want additional help, let’s say in [inaudible] of security.

Scale 124

Scale SaaS Payments Sales Recruiting Payment Services 124

SmartKarrot

MARCH 31, 2022

Role: Customer Success Director Location: Denver, CO, US Organization: E Source As a Customer Success Director, you will be the primary point of contact for the customers, acting as a concierge for all of E Sources offerings. Management of renewals for subscription memberships.

Sales Recruiting 19

Sales Recruiting Customer Success Sales Hiring Systems Review 19

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 164

Sales Recruiting Scale Underperforming Technical Team Pricing 164

SmartKarrot

NOVEMBER 15, 2022

Role: Customer Success Manager Location: Cincinnati, OH (On-site) Organization: Motion Recruitment As a Customer Success Manager, you will own and efficiently manage multiple accounts, brands, and programs. Establish them as a key partner of their customers.

Customer Success 19

Customer Success Sales Recruiting Outsourced Development Construction 19

Sales Hacker

JANUARY 22, 2020

If you think sales is a simple job, I have a few hundred professional connections who would like a word with you. There’s a range of key skills that separate the best from the rest, and success belongs to companies who can identify and hire reps who have those precious skills. By mastering your sales interview questions.

Sales Hiring 77

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 77

SmartKarrot

FEBRUARY 17, 2022

If your different channels are sending different messages to your customers, they will become confused and overwhelmed. Any company adopting such an approach need not any competitor to gradually bring down their sales and growth perspective. In a nutshell, everything for the customers will be seamless and effortless. .

Sales Recruiting 10

Sales Recruiting B2B Sales Hiring Technology 10

SmartKarrot

FEBRUARY 2, 2022

Role: Customer Success Director Location: Remote, Minneapolis, MN, US Organization: Numerator As a Customer Success Director, you will manage a client relationship after onboarding is complete to drive ongoing realized value against measurable long-term strategic goals to ensure long-term success.

Customer Success 19

Customer Success Sales Recruiting Scale Sales Hiring 19

SmartKarrot

OCTOBER 28, 2021

Role: VP, Customer Success Location: New York, NY, US Organization: TripActions As a VP of Customer Success, you will build and lead a North American Customer Success organization across all levels. Make proactive recommendations to marketing, programming, and event management using data analysis.

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Data Analysis 19

OpenView Labs

OCTOBER 11, 2019

After a few years, however, we realized that a subscription model would deliver more value for us and for our users. It would help us establish a more predictable and consistent income based on recurring revenue instead of one-time purchases. I’ve had roles in almost every function from sales to product to customer success.

Sales Hiring 40

Sales Hiring Part-Time VPE CTO Hire Technical Review 40

SaaStr

SEPTEMBER 27, 2019

As for Ryan, prior to G2 he was Senior Director of Global Marketing at Hubspot where among many other achievements, he scaled HubSpot’s marketing-generated sales revenue by 330% year-over-year. Due to his success, Ryan has been named to Forbes’ List of World’s Most Influential CMOs. Which is a super useful tactic.

Sales Hiring 127

Sales Hiring Sales Recruiting Scale Software Review 127

SmartKarrot

APRIL 6, 2021

Role: Director of Customer Success Location: Boca Raton, FL, US Organization: GRUBBRR As a Director of Customer Success, you will collaborate with sales and operational leadership to ensure business objectives are aligned, effectively create a bridge between the departments to ensure accuracy and ensure metrics are being met.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Scale 10

SmartKarrot

MARCH 3, 2021

Role: Director Customer Success Location: United States Organization: Omnitracs As a Director of Customer Success, you will lead performance improvement focus across all our operations and maintaining relentlessly high standards for Customer Success and Satisfaction.

Customer Success 10

Customer Success Sales Recruiting Scale Technical Review 10

Intercom, Inc.

APRIL 18, 2019

Anthony Kennada , the Chief Marketing Officer at Gainsight , has helped navigate these tricky waters and put the Customer Success category on the map. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%. They would have been like: ‘What is customer success?

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Stripo offers a pre-sign up interactive demo that brings prospects to their ‘Aha’ moment before they even create an account.

Onboarding 73

Onboarding SaaS Payments Payment Services Payment Solutions 73

CustomerSuccessBox

JUNE 6, 2022

With Subscription-based models everywhere, the need for customer success strategy in the organization is rising too! Companies know subscription isn’t going to sustain longer without a customer success strategy in place. Why do you want to join customer success?

Interviewing 10

Interviewing Customer Success Sales Recruiting Compensation 10

SmartKarrot

SEPTEMBER 25, 2020

In the subscription-based economy, companies are progressively shifting from transactional to relationship-based customer engagement. All other functions in a business – Marketing, Sales, Product management, etc., This way, you would always have a better visibility on your customer’s health.

Scale 13

Scale Customer Success Scaling Sales Recruiting 13

SaaStr

MARCH 18, 2019

Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Payments has been around for thousands of years. And at the risk of giving you a full Stripe sales pitch, don’t worry, that’s in my other talk.

Scale 114

Scale Payment Services Payment Methods Sales Hiring 114

SmartKarrot

APRIL 13, 2020

SaaS businesses are organizations that provide subscription-based software applications that are centrally hosted on their servers over the internet. Instead of buying and installing the infrastructure, customers can simply bear the subscription costs of the functionalities they use. Customer Support. Raising a $2.8

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Intercom, Inc.

APRIL 22, 2019

Here are five quick takeaways: Businesses focused on scaling need to think of customer support as a revenue team , not a cost center. With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). Short on time? What is the pain?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SmartKarrot

JANUARY 13, 2022

It helps increase sales in the SaaS business at low or no cost. Your affiliates get a commission for every sale. A SaaS business that recruits content creators to promote the product on their own platform or channel is one that uses SaaS affiliate marketing. Affiliate marketing is cost-effective and helps make a sale.

SaaS Payments 10

SaaS Payments Payment Solutions Payments Payment Features 10

Unbounce

JUNE 16, 2020

Dropbox has a long history of using referral rewards like this one to create goodwill, build engagement, and find new customers. To make these distinctions more clear, ask yourself, “who owns the selling and customer success functions, you or your partner?” This generates recurring revenue. Affiliate Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 114

Sales Hiring Customer Success Scale Sales Recruiting 114

SaaStr

JUNE 10, 2020

Meagen, sales. Everyone, customer success. Launch it to our customers, launch it to the sales team, launch it to prospects.” What did we need for our sales team from an enablement standpoint and our CSMs? And then of course, sales pipeline and the livelihood of our business. We had duty of care.

Travel 170

Travel Marketing Scale Outsourcing Services 170

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. Early-Stage Funding & Customer Success.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Totango

DECEMBER 13, 2022

As subscription models and recurring revenue become the norm for both SMBs and enterprise solutions, customer success is becoming an essential part of businesses across the globe. To combat this problem, take time to research and write job descriptions that align with both your team needs and industry best practices.

Sales Hiring 92

Sales Hiring Sales Recruiting Scale Customer Success 92

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

User Pilot

JULY 22, 2023

In this guide, we’re going to show you how a land and expand strategy can help you grow your revenue generation from existing clients by deploying a foot-in-the-door approach with your sales team! You need a clear target market, proper positioning, product-market fit, and the right sales process for a land and expand strategy to work.

Strategy 70

Strategy Sales Recruiting Customer Success Acquisition 70

SaaStr

AUGUST 7, 2020

359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. They need fewer sales as a percentage of overall employees. Trisha Price: Yes.

Payment Solutions 147

Payment Solutions Pricing Payments Payment Services 147

SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 173

Merchant Services Scale Sales Recruiting Sales 173

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

User Pilot

NOVEMBER 23, 2023

In this guide, we’ll walk you through each subscription tier to help you find the right option for your needs! Hotjar offers both free and paid options for customers who’d like to use its product(s). When attempting to grasp Hotjar’s pricing, it’s helpful to group its subscriptions into two camps.

Pricing 95

Pricing Investment Software Review Scale 95

SaaStr

FEBRUARY 21, 2020

* How does David think about scaling sales teams? How does one know when is the right time to hire your first sales reps? What have been his lessons on optimizing payback period for sales reps? How should founders think about sales rep compensation? How does marketing and customer success intertwine to be successful?

Scale 184

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 184

SaaStr

MARCH 12, 2019

So first off, I’m saying we start with customer success. What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue?

Scale 210

Scale Sales Hiring Revenue VP of Engineering 210

OpenView Labs

NOVEMBER 16, 2021

Annual Recurring Revenue (ARR). The value of your contracted subscriptions taking into account revenue added/lost from components such as new sales, renewals, upsells, churn, etc. It excludes indirect costs such as sales and distribution costs. Customer Acquisition Cost (CAC). Average Time to Recover CAC.

Benchmarks 71

Benchmarks Scale Metrics Sales Recruiting 71

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. You learn your customers’ language. I recommend you film or take voice recordings during your customer interviews.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SmartKarrot

JANUARY 18, 2022

Instead of marketing, Zoho invests in R&D and customer service. Found by Manohar Chapalamadugu in 2013, Agile CRM is an Indian SaaS company known for its sales and marketing solutions designed for SMBs. The company aims at providing a single platform for automated marketing, sales, and other services. Freshworks. Paperflite.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11