User Pilot

JULY 17, 2023

The responsibilities of product teams include facilitating product discovery , launches and releases , customer onboarding , feature adoption, and account expansion. Product onboarding – designing experiences that enable users to discover the product value. Pros and cons of the structure: Self-sufficiency.

SaaS 98

SaaS Scale Leadership Customer Lifetime Value 98

User Pilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. This could include tutorials, product demos, customer success stories, thought leadership, and any other related content. Use your onboarding emails to provide product tips and resources.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

ChurnZero

DECEMBER 21, 2022

20 quick insights on Customer Success and SaaS metrics – The audience chat was on fire during this webinar. Get Dave’s rapid-fire takes on whether startups should track customer lifetime value, if time to value is actually worth monitoring, how to comp both sales and CS on expansion, and much more.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

CustomerSuccessBox

MARCH 4, 2022

Deploying programs to help promote company value with customers, customer goal attainment, new features, and new use-cases; and designing the customer journey to assist drive customer lifetime value. Suggested Resource : Customer Success Interview Template. You are your customer’s voice.

Customer Success 52

Customer Success Scale Customer Lifetime Value Interviewing 52

User Pilot

JULY 27, 2023

When it comes to early-stage customer retention strategies, you have several ideas to try out: Personalizing the onboarding experience to shorten time to value. Using interactive walkthroughs to help customers unlock value right away. If you can’t retain customers, your bottom line will suffer.

Retention 97

Retention Strategy Management Churn 97

CustomerSuccessBox

DECEMBER 14, 2021

Customers can come to your business and never leave if they find what they came for. Customer relationships begin only after they subscribe to your product and come to your platform. Onboarding is no longer enough to make the relationship work. are the opportunities to expand the business revenue through existing customers.

Customer Success 52

Customer Success Customer Lifetime Value Headcount Retention 52

Totango

NOVEMBER 5, 2021

What helped you build your customer journey map and what were the main factors you took into account? MH : Well, it all started off on big sticky notes, just trying to figure out how we wanted our customers to experience their onboarding journey. How to Drive Customer Engagement. Also, our team is very data-driven.

Scale 111

Scale Engagement Scaling Strategy 111

Totango

NOVEMBER 5, 2021

What helped you build your customer journey map and what were the main factors you took into account? MH : Well, it all started off on big sticky notes, just trying to figure out how we wanted our customers to experience their onboarding journey. How to Drive Customer Engagement. Also, our team is very data-driven.

Scale 85

Scale Engagement Scaling Strategy 85

ProfitWell

OCTOBER 10, 2019

an increase in customer demand. customer acquisition cost rising. improvements in customer lifetime value. And they mention advice for decision-makers, like better defining PM roles and giving these marketers a seat at the leadership table. Here's the full rundown on Product Hunt. Deep dive.

Technical Advisors 62

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 62

OpenView Labs

JULY 24, 2019

According to Econsultancy/Responsys , most companies (44%) remain focused on new customer acquisitions; just 16% report having a greater focus on retention. ABM for Greater Customer Lifetime Value. You can do the same throughout the lifespan of the customer relationship…with a greater return on your investment.

Customer Lifetime Value 44

Customer Lifetime Value Sales Acquisition Banking 44

ProfitWell

MARCH 6, 2020

When Autodesk set the goal of moving to a subscription-based business, company leadership knew change was necessary because the company as a whole would be engaging with customers differently.". This increased customer lifetime value (LTV) is tied directly to more long-term and predictable revenue.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

SmartKarrot

DECEMBER 13, 2022

Role: Head of Customer Success Location: New York, United States (On-site) Organization: J2 Health As a Head of Customer Success, you will manage customer relationships from onboarding, through implementation, launch, and renewal, with a willingness to dive into customer problems, big and small.

Customer Success 19

Customer Success Scale Sales Hiring Customer Lifetime Value 19

OPEXEngine

JANUARY 14, 2020

The GEI efficiency Index is the Sales and Marketing cost (plus any unreimbursed direct onboarding costs) to add one dollar of Annual Contract Value (or Annual Recurring Revenue) of SaaS revenue. A lower GEI means the company is more efficient at bringing in new customer or expansion revenue from existing customers.

SaaS Payments 59

SaaS Payments SaaS Scale Customer Lifetime Value 59

Totango

NOVEMBER 5, 2021

What helped you build your customer journey map and what were the main factors you took into account? MH : Well, it all started off on big sticky notes, just trying to figure out how we wanted our customers to experience their onboarding journey. How to Drive Customer Engagement. Also, our team is very data-driven.

Scale 62

Scale Engagement Scaling Strategy 62

SmartKarrot

APRIL 26, 2022

Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Increase customer lifetime value through higher product adoption, usage, customer satisfaction, and overall health scores.

Customer Success 19

Customer Success Scale Technical Review Customer Lifetime Value 19

ProfitWell

OCTOBER 23, 2019

an increase in customer demand. customer acquisition cost rising. improvements in customer lifetime value. And they mention advice for decision-makers, like better defining PM roles and giving these marketers a seat at the leadership table. Here's the full rundown on Product Hunt.

Technical Advisors 40

Technical Advisors Sales Recruiting Sales Hiring Customer Lifetime Value 40

SmartKarrot

APRIL 6, 2023

Collaborate with the Customer Success Director to define and oversee the CSMs’ objectives and duties. Oversee a group of CSMs who are highly driven and customer-focused to oversee the general wellbeing and maintenance of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals).

Customer Success 19

Customer Success Sales Recruiting Customer Lifetime Value Forecasting 19

SmartKarrot

SEPTEMBER 7, 2022

Role: Director, Customer Success Location: Remote, Atlanta, GA, US Organization: Everstream Analytics As a Director of Customer Success, you will hire, develop and lead a world-class enterprise customer success team. Process milestones for the customers and employees to work toward. Promote the value of the product.

Merchant Services 19

Merchant Services Customer Success Payment Services Sales Hiring 19

User Pilot

JANUARY 28, 2024

The activation rate reflects the effectiveness of the onboarding process and product experience , critical for user retention. Time-to-Value measures how quickly users experience value, key for improving onboarding and reducing churn. Product performance metrics: Time to Value.

Metrics 105

Metrics Customer Lifetime Value Business SaaS 105

SmartKarrot

JUNE 23, 2022

The VP of customer success can establish long-term growth and make the company profitable in the long run. By increasing the customer lifetime value , the VP of customer success ensures the company is growing rapidly. The VP of customer success needs to be the chief customer voice and deliver results for customers.

Customer Success 10

Customer Success Customer Lifetime Value Scale Sales Hiring 10

SmartKarrot

APRIL 6, 2023

Collaborate with the Customer Success Director to define and oversee the CSMs’ objectives and duties. Oversee a group of CSMs who are highly driven and customer-focused to oversee the general wellbeing and maintenance of accounts (e.g., onboarding customers, stage adoption, executive business reviews, and successful renewals).

Customer Success 15

Customer Success Sales Recruiting Customer Lifetime Value Forecasting 15

User Pilot

OCTOBER 20, 2023

TL;DR Product-led growth is a GTM strategy that prioritizes the product as the main driver of customer acquisition, activation, adoption, and account expansion. Such an approach has a number of advantages: A lower customer acquisition cost, which is possible thanks to low-touch onboarding and support, is one of the main benefits of PLG.

Scale 98

Scale Customer Lifetime Value SaaS Acquisition 98

SmartKarrot

MAY 21, 2021

Drive strategy to ensure measurable customer success, retention, and expansion across various customer segments. Accelerate customer lifetime value by defining the customer journey across all customer segments up to enterprise. Develop and maintain strong relationships with clients.

Customer Success 10

Customer Success Customer Lifetime Value Retention Consulting 10

SmartKarrot

NOVEMBER 27, 2020

Create, educate, experiment, and collaborate with senior leadership and our growing customer base with building team practices and playbooks for operating as a top SaaS business and solutions provider. Identify areas for growth within existing accounts and manage the renewal process.

Customer Success 10

Customer Success Merchant Services Scale Customer Lifetime Value 10

SmartKarrot

JUNE 9, 2021

Driving customer lifetime value by defining the customer journey; deploying programs to help drive business value with customers, customer goal achievement, and new features; collaborating across teams to identify and pursue customer growth opportunities.

VP of Engineering 10

VP of Engineering Customer Success Scale Sales Recruiting 10

Totango

MAY 7, 2024

If Sales over-promises what the customer can achieve with your product, then CS has been set up to fail when it comes to onboarding. If CS doesn’t have commercial conversations with healthy customers, they’re not setting Sales up to re-enter the conversation and potentially upsell. Use your words Talk to each other!

Strategy 97

Strategy Sales Customer Lifetime Value Retention 97

SmartKarrot

NOVEMBER 2, 2020

As a Director of Customer Success, you will lead, enable, and empower a geographically dispersed team of Customer Success professionals resulting in superior customer experiences. Define and implement the vision, planning, and execution of the Customer Success function. Apply here: [link].

Customer Success 10

Customer Success Customer Lifetime Value Retention Leadership 10

SmartKarrot

MARCH 8, 2022

Her portfolio is gilded with leadership roles like board director, investor, COO, and P&L owner. An alumna of Yale and Stanford, Allison has contributed to the Customer Success industry as the COO of Gainsight, a prominent customer success company, and a 1B USD unicorn. Donna Weber. Emilia D’Anzica.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

NOVEMBER 24, 2021

This means there is increased importance on how customer relationships are maintained in this era. The subscription economy drives the era of the customer. In this, customer retention is linked to customer lifetime value. The challenge of adapting to customer-centricity in the subscription economy.

Subscription 10

Subscription Payment Features Payment Services SaaS Payments 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. Partner with Account Managers to facilitate successful renewals of customers.

Customer Success 10

Customer Success Sales Recruiting Sales Hiring Technical Review 10

User Pilot

JULY 31, 2023

Approaching experiments in your company can be quite risky and thus hard to justify for your leadership team—especially if you’re new to conversion rate optimization (CRO). Customer satisfaction score ( CSAT ). Customer lifetime value ( LTV ). What A/B testing metrics should you choose? Active users. Churn rate.

Metrics 98

Metrics Customer Lifetime Value User Experience Retention 98

SmartKarrot

DECEMBER 16, 2021

A seamless experience will keep your customers coming back, increasing referrals, and customer lifetime value. It is important to track indicators like business outcome i.e. does the product’s results meet the customer’s initial purchase expectations and adoption of new features and services during the contract duration.

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

JANUARY 5, 2021

Rick has authored the book named “ Practical Customer Success Management: A best practice framework for managers and professionals ” which is an amazing collection of practical advice and assistance for Customer Success professionals at all levels. Apart from that, he is also a Board Member at the Customer Success Leadership Network.

VP of Engineering 21

VP of Engineering Customer Success Scale Technical Review 21

Unbounce

JUNE 16, 2020

Over the long term, it can also deliver increased revenue, higher customer lifetime value (LTV), and reduced customer acquisition costs (CAC). Is your leadership team aligned and bought-in to using external partners to market and sell your product? Some activities might include: Customer recruitment.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

User Pilot

NOVEMBER 27, 2023

You’ll also need to create a self-serve customer experience and track the right expansion metrics. Some standout features of the product-led model include free trials, personalized onboarding flows , regular surveys , contextual messaging , etc. Userpilot pricing page. Get your plan today!

Scale 105

Scale Acquisition Strategy Retention 105

SmartKarrot

JULY 1, 2022

Develop effective ROI-focused customer success programs to ensure successful onboarding, adoption, retention, renewal, and expansion for the customers base. Increase customer lifetime value through higher product adoption, usage, customer satisfaction, and overall health scores.

Customer Success 3

Customer Success Scale Outsourced Development Technical Review 3

SaaStr

FEBRUARY 25, 2020

The other thing that we want to do is we want to increase that customer lifetime value or CLTV because not only is that easier to sell our current customers more than acquiring new customers, but it’s a way of continuing to grow the business at a faster rate even if you’re not adding as many new customers.

Scale 213

Scale Underperforming Technical Team Sales Hiring Software Review 213