User Pilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. That’s why customer engagement marketing is an essential pillar, as it provides the building blocks for making customers stay, engage , and eventually become loyal advocates for your product.

Engagement 96

Engagement Strategy Marketing SaaS 96

Sixteen Ventures

MARCH 9, 2024

Did you know that a significant portion of your customers, even those who seemingly appear satisfied, consider exploring alternatives before renewing their contracts? This statistic highlights a crucial reality in today’s competitive SaaS landscape: customer engagement is no longer a luxury, it’s a necessity for survival.

Engagement 64

Engagement Investment SaaS Growth Hacking 64

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly.

Engagement 85

Engagement Entertainment AI Customer Lifetime Value 85

Intercom, Inc.

MARCH 24, 2022

But the technology, market, and customer needs have evolved since then, and for businesses to thrive, they need next-generation tools that are purpose-built to meet these evolving needs. And ever since that first release over 10 years ago, we’ve stayed true to that mission.

Engagement 221

Engagement Innovation Technology Strategy 221

SaaS Metrics

JULY 5, 2023

SaaS companies that really care about their customers are always looking for ways to boost customer engagement. However, measuring customer engagement objectively can be tricky and you cannot leave everything on subjective analysis.

Engagement 96

Engagement Metrics Customer Success SaaS 96

Intercom, Inc.

NOVEMBER 17, 2021

We stay in close conversation with our customers so we can find new ways to make Intercom even better for you and your teams. All of these improvements come directly from feedback from you, our customers, so we can help you to support and engage your customers like never before. Customer feedback: Hello!

Engagement 222

Engagement Mobile Metrics Investment 222

User Pilot

AUGUST 7, 2023

In a world of endless digital communication channels, an omnichannel customer engagement strategy can help you deliver consistent, high-quality experiences across multiple channels. In this article, we’ll examine the omnichannel customer engagement strategy in detail. What is omnichannel customer engagement?

Engagement 95

Engagement Social Media Scale Strategy 95

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? Staying on top of the engagement trends is a must for product growth and staying ahead of your competition. TL; DR Customer engagement refers to the active interaction between customers and products. Let’s start!

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

Intercom, Inc.

MARCH 22, 2022

This ability to shift models, create product lines, and push them out to customers rapidly has changed everything. Which makes customer experience (CX) the most important differentiator and success factor your business has. The future of customer experience is engagement. Spamming people with offers is not engagement.

Scale 129

Scale Engagement Communication Machine Learning 129

ChurnZero

APRIL 18, 2024

Congratulations – you’re adopting a digital customer success strategy! Those are some big shifts – whether it’s updating your books , implementing a new management system, or revamping the tools, resources, and customer journeys you already have. Make sure you’re still delivering high-touch, one-to-one engagement.

Engagement 52

Engagement Onboarding Customer Success Metrics 52

User Pilot

JULY 20, 2022

What insights can engagement data reveal and how can it help you drive product growth? SaaS companies use customer engagement data to understand in-app user behavior and find roadblocks that impair customer experiences within the product. So let’s learn how to collect engagement data and act on it!

Engagement 97

Engagement Data SaaS Onboarding 97

User Pilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. What is a customer engagement framework? What are the 5 stages of customer engagement?

Engagement 84

Engagement Software Review Systems Review Retention 84

User Pilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. But how do they know it’s actually worth it when they don’t engage long enough to find out? A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value.

Engagement 88

Engagement Strategy SaaS Customer Lifetime Value 88

User Pilot

AUGUST 15, 2021

Studies have shown that acquiring new customers is 5 – 25 times harder than retaining existing ones. A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. Let's get started!

Engagement 98

Engagement Metrics Scale SaaS 98

User Pilot

JANUARY 9, 2023

Whether you’re trying to plan your next big SaaS marketing campaign or picking out customer engagement software , understanding what good customer engagement looks like (and its importance) is key. And the best way to do this is to look at customer engagement examples. What is customer engagement?

Engagement 92

Engagement Social Media Machine Learning Artificial Intelligence 92

User Pilot

FEBRUARY 6, 2023

Can a user engagement funnel help you grow a loyal customer base and retain more active customers ? User engagement takes all the best parts of existing funnels and applies relevant modern realities to them for better effect. An engagement funnel is customer-focused. What is user engagement?

Engagement 95

Engagement SaaS Sales Funnel Onboarding 95

Totango

MARCH 29, 2022

Customer success goes beyond just viewing and knowing data points about your customers, and checking in periodically. And with the right systems and setup, that can mean automated reminders when customers are at risk for churn, ready to upgrade to a more advanced tier of your product, or just need more support.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

Intercom, Inc.

JUNE 17, 2020

As a result, mobile apps pose an exceptional opportunity for businesses to build deeply personal, long-lasting relationships with their customers. Welcome to the most versatile and customizable way to reach, engage, and support your customers on mobile. Mobile Carousels helps your app stand out from the crowd. It was a hit.

Mobile 186

Mobile Engagement Retention Onboarding 186

User Pilot

FEBRUARY 26, 2023

However, not all product marketing teams have mastered the art of digital customer engagement. In this article, we’re going to teach you how to measure digital engagement, four trends to stay on top of, and six approaches that you can use for your own digital customer engagement strategy! More customer data.

Engagement 96

Engagement Technical Review Software Review Social Media 96

User Pilot

JUNE 22, 2023

The differences between a high-touch vs low-touch user engagement model may not seem that important but finding the right approach can actually make your customer success managers a lot more effective. User segmentation can help you identify high-touch and low-touch potential customers. What is a high-touch engagement model?

Customer Success 84

Customer Success Engagement Scale Management 84

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 96

Engagement Strategy SaaS Scale 96

Totango

MAY 13, 2022

Choosing the best customer engagement platform for your needs can make a massive difference in the success of your SaaS business. Knowing how your customers feel and what they’re thinking is essential for their satisfaction and your revenue growth. The best way to gain this information is through customer engagement.

Engagement 103

Engagement Onboarding Artificial Intelligence Social Media 103

yoursales

FEBRUARY 26, 2024

Revolutionizing B2B Sales: Impact of AI-Tools on Customer Engagement Amid the rapid evolution of the B2B sales domain, businesses need to integrate cutting-edge technologies to secure a competitive edge. At the forefront of this revolution is AI’s capacity to have a positive impact on customer engagement.

AI 52

AI Scale B2B Engagement 52

User Pilot

JUNE 28, 2021

Is your customer engagement marketing strategy bringing in expected results? As the user experience is becoming increasingly important (even more so than product and pricing for many brands), improving user engagement is crucial. What is customer engagement? What is customer engagement marketing?

Engagement 105

Engagement Strategy Marketing SaaS 105

User Pilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. With ease, you’ll gather, analyze, and share user engagement insights that will reduce churn and drive product growth. Choose no-code engagement tools instead.

Engagement 95

Engagement Metrics Scale Customer Lifetime Value 95

Totango

AUGUST 8, 2021

Driving software adoption through customer success in the 2020s is a precision business. Your product adoption strategy—the process you follow to ensure your customer is achieving maximum value from their daily use of your product—should be based on solid data and driven by the pursuit of ever-evolving goals. Proactively Provide Value.

Engagement 118

Engagement Customer Success Software Onboarding 118

Sixteen Ventures

MARCH 21, 2023

When you’re working with customers, whatever your role (CSM, Sales, Account Management, Consultant, etc.), Which means we need to explore the differences between motivation and discipline, and how to apply them effectively to engage your human customers. you may find yourself acting as a coach. It’s never enough.

Engagement 102

Engagement Entrepreneurship Consulting Sales 102

Intercom, Inc.

SEPTEMBER 26, 2018

In the world of recurring revenue, SaaS companies realize they need engaged customers if they are to grow a healthy, sustainable business. This is where having a solid customer engagement strategy comes in. Nowadays, you have to win over your customers month after month just to keep the lights on. Get to the point.

Engagement 202

Engagement Scale Software Review Communication 202

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. It’s especially important to engage executives and stakeholders to ensure retention. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients.

Engagement 76

Engagement Technical Review Software Review Enterprise 76

Intercom, Inc.

OCTOBER 12, 2022

Customer engagement is the lifeblood of internet business. In a competitive, ever-changing market, establishing deep relationships with your customers is essential for your business to thrive. . Customize your customer engagement strategy with our next-generation Messenger. Here’s what we’ve built.

Engagement 104

Engagement Scale Branding Communication 104