SaaStr

JULY 1, 2020

An open discussion with Sam Blond, CSO at Brex, and Kristen Habacht, VPS at Atlassian, about adjusting their sales process during Covid-19. Kristen Habacht runs EDR sales at Atlassian, which I got a check today, $40 billion-$50 billion company. She manages a huge global team. Four, people in the sale? Jason Lemkin: None.

Merchant Services 240

Merchant Services Scale Sales Recruiting Sales 240

OnStartups

MAY 18, 2021

First off, just to be clear, I’ve never been a sales person. I’ve never even played a sales person on TV. All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams.

Sales Hiring 110

Sales Hiring Scale Underperforming Technical Team Startup 110

OpenView Labs

MARCH 8, 2021

B2B sales involves one business selling its product to another business. Those with experience in both B2B and B2C sales know that B2B is a lot tougher—the deals are bigger, there’s often more than one decision-maker, and the competition is intense. What Interviewing 600+ Sales Reps Taught Me About Team Building.

Sales Hiring 98

Sales Hiring Scale Sales Recruiting B2B 98

Intercom, Inc.

OCTOBER 26, 2018

Many organizations create customer success teams but there’s no clear definition as to how these teams develop long-term value for both the customer and the business. Some sales teams consider a customer success manager as the post-sale counterpart of an account executive.

Sales Hiring 123

Sales Hiring Customer Success Scale Underperforming Technical Team 123

SaaStr

OCTOBER 26, 2023

The SMB markets can test out features that aren’t built to scale yet, and as they succeed, Greenhouse invests in them and rolls them out to Enterprise customers. Now, over the next decade, they need to think about other things their customers do in hiring that aren’t done well and could be scaled. They did it. He ran from the term.

Sales Hiring 274

Sales Hiring AI SMB Scale 274

Sales Hacker

JULY 8, 2020

Michael is a member of Revenue Collective, but perhaps most importantly, he’s the chief sales and strategy officer for Compass, that fast-growing real estate behemoth. Michael talks about how he does that at scale and how he thinks about scale. Michael talks about how he does that at scale and how he thinks about scale.

Scale 122

Scale Scaling VP of Engineering Technical Review 122

SaaStr

JULY 5, 2023

The Team Matters More Than The Operating Model Snow’s greatest piece of advice is to choose your team wisely. He believes the team is more important than the operating model because you can have the best models in the world. But if you don’t have the underlying team and structure, it won’t work. They didn’t.

Strategy 246

Strategy Marketing Underperforming Technical Team Sales Hiring 246

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. She “stumbled” into it, as she told us, first as one of the earliest sales hires of Eventbrite, where she stayed for four years, and then into Slack in early 2015 as the first sales rep in the Bay Area.

Scale 118

Scale Sales Hiring Sales Recruiting Underperforming Technical Team 118

Sales Hacker

JUNE 3, 2025

The GTM Podcast is available on any major directory, including: Apple Podcasts Spotify YouTube Rick Kelley is the former VP of Metas Global Business Group, where he led a $10B+ revenue organization and played a pivotal role in building out Metas go-to-market teams across North America and EMEA. Rick, welcome to the podcast.

Sales Hiring 83

Sales Hiring Scale Sales Recruiting Sales 83

Intercom, Inc.

MARCH 15, 2018

As a startup scales, the importance of infrastructure engineers simply can’t be overstated. Will Larson has managed infrastructure teams for some of the biggest names in software. Will Larson has managed infrastructure teams for some of the biggest names in software. That was just a transformational experience.

Engineering 214

Engineering Management DevOps as a Service Merchant Services 214

SaaSOptics

MAY 2, 2022

There are several different ways to successfully launch and scale a SaaS company. The two most common go-to-market strategies are sales-led growth (SLG) and, more recently, product-led growth (PLG). . In a sales-led model, sales processes and teams are the primary drivers of revenue growth.

Scale 97

Scale Sales Hiring Underperforming Technical Team Sales 97

Tom Tunguz

MAY 4, 2016

The notion of channel sales in SaaS companies is becoming more common than in has been in the last few years, and for some businesses like Intacct, channel partnerships drive more than 50% of sales. But the reasons underpinning channel sales for license software companies are theoretically as compelling for SaaS companies.

Underperforming Technical Team 100

Underperforming Technical Team Sales Hiring Compensation Scale 100

Intercom, Inc.

NOVEMBER 7, 2019

As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. So they created a software that provides control, visibility, and payment methods for corporate finance teams.

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

User Pilot

MARCH 24, 2025

Want to advance your career in mobile product management or find top talent for your team? Salesforce: Senior Product Manager – Mobile Integrations Lead Salesforce’s office. If you have a passion for mobile technology, field service solutions, and integration-driven product development, they want to hear from you!

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

Sales Hacker

APRIL 5, 2022

Andy is an award-winning podcast host and a career sales veteran, having seen the growth and evolution of the entire technology industry. Join us for a fascinating conversation about how a more buyer-centric sales process leads to more sales. Subscribe to the Sales Hacker Podcast. powered by Sounder.

Scale 98

Scale Sales Underperforming Technical Team Compensation 98

OpenView Labs

MARCH 15, 2019

Some of the most successful and influential SaaS companies include channel sales in their go-to-market strategy. For the uninitiated, channel sales refers to the process of partnering with third parties to get your product into the end user’s hands. Channel Sales versus Direct Sales – The Good and the Bad.

Sales Recruiting 108

Sales Recruiting Scale Sales Hiring Underperforming Technical Team 108

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. They seem to be completely at odds, with one focused on clients with a high acquisition cost and high ACV (annual account value), the other focused on a high sales velocity. Compensation.

Sales Hiring 94

Sales Hiring Scale Sales Recruiting Payment Methods 94

Sales Hacker

MARCH 30, 2021

This week on the Sales Hacker podcast, we speak with Neil Ringers , EVP of Revenue Grid. Neil’s experience includes a long history of sales leadership, primarily in the Salesforce ecosystem, and is now running revenue for Revenue Grid. If you missed episode 153, check it out here: Learning Drives Sales Effectiveness with Paul Fifield?.

Scale 111

Scale Payments Technical Advisors Sales Recruiting 111

User Pilot

APRIL 24, 2025

Want to advance your career in product management or find top talent for your team? Stripe They’re looking for a senior Product Manager to lead a pillar within our LPM Cost Optimization team. A collaborator experienced in working with cross-functional teams, including engineering, design, and external partners.

Payment Methods 52

Payment Methods Payment Solutions Retention Churn 52

Sales Enablement, SaaS and Growth

JULY 30, 2017

Leading sales enablement programmes for over 100 sales professionals is challenging, rewarding and lots of fun. The way I see it, my role primarily is to partner with the sales organisation, so sales reps are successful, which enables sales reps and by extension, HubSpot to grow.

Sales Enablement 100

Sales Enablement Scale Sales Underperforming Technical Team 100

ChurnZero

MARCH 28, 2025

Sarah Kiley is chief sales officer at ChurnZero. Most CROs come up through sales, where success is measured by speed and outcomes. From my experience of leading both functions, I can offer CROs five valuable tips on how to set their CS team up for success. 1: Misaligning your customer success team is a trap.

Customer Success 52

Customer Success Scale Underperforming Technical Team Systems Review 52

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Managing a technical team as a non-technical person [24:13]. Sales enablement is easy. More sales meetings, more money. We’re on iTunes. And on Stitcher.

Marketplace as a Service 110

Marketplace as a Service CTO Hire Sales Recruiting Scale 110

Sales Hacker

MARCH 12, 2020

Like most things in life, hiring sales talent is a matter of timing. Especially since the best candidates with strong sales skills are usually snatched up within 10 days. That’s why it’s critical to overcome indecision and move quickly when recruiting sales talent. Is it unrealistic sales quotas? Is compensation too low?

Sales Hiring 92

Sales Hiring Sales Recruiting Compensation Underperforming Technical Team 92

Neil Patel

OCTOBER 27, 2020

Everything from a site builder, perhaps using a website template to web design and using social media to develop your new business website. This is just as bad as not having a website in the first place. If your business website does go down, these guarantees typically mean that you can be compensated with hosting credits.

Underperforming Technical Team 145

Underperforming Technical Team Social Media Marketplace as a Service Software Review 145

ChurnZero

OCTOBER 21, 2022

To deliver on their expectations takes true customer-centricity and a strong customer success team who can do far more than “be there” for your customers. To help your customer success teams prioritize customer results, consider adding variable pay to their compensation package, such as a variable based on retention.

Subscription 98

Subscription Payment Features Scale Business 98

Sales Hacker

NOVEMBER 25, 2019

This week on the Sales Hacker podcast, we speak with Dan O’Connell, Chief Strategy Officer at Dialpad. From there, he helped scale a team of 150 at AdRoll, before becoming CEO and President at TalkIQ, which was acquired by Dialpad. How AI & ML are impacting the future of sales. Subscribe to the Sales Hacker Podcast.

AI Search 93

AI Search AI Sales Hiring Scale 93

ChurnZero

JUNE 12, 2020

Today, you’d be hard-pressed to find a high-velocity Sales, Marketing, or Product team without a designated operations function. Beloved by their tactical peers, operations brings needed order and logic to busy, results-oriented teams. Why You Need Operations to Scale. This is a lose-lose situation for all involved. “If

Customer Success 80

Customer Success Scale Underperforming Technical Team Sales Hiring 80

OnStartups

MAY 18, 2021

First off, just to be clear, I’ve never been a sales person. I’ve never even played a sales person on TV. All the points below have been pulled from startup sales teams that I think work pretty well (including the team at CRM software company, HubSpot). Building Startup Sales Teams.

Sales Hiring 52

Sales Hiring Scale Underperforming Technical Team Startup 52

Neil Patel

FEBRUARY 15, 2021

Given it’s rather steep (but justified) price tag, we recommend this web host specifically for: Medium to large publishers WordPress websites that rely primarily on online sales Fast-growing startups Professional web designers and developers. WP Engine advertises its scale plan as the best value option.

Engineering 115

Engineering Technical Review Systems Review Software Review 115

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? Check Slack. Online meetings?

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

Sales Hiring 97

Sales Hiring Customer Success Sales Recruiting Technical Review 97

Neil Patel

JANUARY 18, 2023

If there’s a story to tell from 2022, it’s that Google’s algorithm updates continue to impact the past, present, and even future of both web development and content creation. Over 80 percent of marketers point to video as a significant source of increased traffic and sales. It’s a vital strategic asset, and it’s not going anywhere.

VP of Engineering 117

VP of Engineering AI Search Engineering Social Media 117

OpenView Labs

MAY 13, 2021

To scale efficiently and effectively, expansion-stage companies need to focus their efforts on a specific subset of customers who are most similar to their best current customers, not a broad universe of potential customers. Customer segmentation is the way. What is customer segmentation and why does it matter? Buying characteristics (i.e.,

Scale 94

Scale Underperforming Technical Team Technical Review Software Review 94

ChurnZero

NOVEMBER 18, 2022

And yet, downplaying your team’s needs undermines CS’s current impact and future revenue-driving potential. According to our 2022 Customer Success Leadership Study, CS teams are already underfunded and under-resourced. I lead the Customer Success function here at MarketSource. Now we have a name for this. CFO is on it.

Customer Success 98

Customer Success Sales Hiring Headcount Scale 98

Sales Hacker

OCTOBER 20, 2020

Subscribe to the Sales Hacker Podcast. If RFPs are slowing down your sales team, you need to check out Loopio. It’s a leading RFP response software trusted by more than 800 high performing organizations across North America. The second sponsor is of course Outreach , the number one sales engagement platform.

Scale 79

Scale Underperforming Technical Team Sales Outsourced Development 79

ChurnZero

JUNE 11, 2021

Customer health scores give Customer Success teams a deep understanding of a customer’s health and are a leading indicator that there may be an issue with an account or customer. If you do not currently use health scores, you can use this resource as a framework to set up scoring for your team. And down the rabbit hole you go….

Software Review 96

Software Review Systems Review Underperforming Technical Team Scale 96

OPEXEngine

AUGUST 9, 2022

Sales capacity tends to get rusted in place, and when markets move quickly, the return on the cost of sales inevitably starts to flatten. Ensure sales leaders are sweating the details of daily execution. No digital tool can compensate for a lack of discipline at the front line. Getting the back of the house in order.

Scale 59

Scale VP of Engineering Payment Services Underperforming Technical Team 59