Tom Tunguz

JULY 10, 2022

Take 1: An ambitious account executive engages a sales prospect and hustles to sell the customer a mega contract that consumes nearly the entirety of a budget. A key part of the formula: crafting the right account executive compensation structure to reward this strategy. Let me tell you a tale of two software sales processes.

Strategy 323

Strategy Sales Compensation Retention 323

SaaStr

FEBRUARY 8, 2022

It’s important to ask yourself if you’re engaging your clients enough, helping them to want to invest more in your offerings. Are you compensating your teams to sell recurring revenue? Compensation is a great motivator to make your team care and think about different clients and which verticals are likely to get higher revenue. .

Scale 232

Scale Sales Hiring Compensation Sales 232

SaaStr

JUNE 1, 2023

The company is trusted by more than 30,000 companies, over 5,000 investment funds, and half a million employees for cap table management, compensation management, liquidity venture capital solutions, and more. Carta manages over two trillion dollars in equity for nearly two million people globally.

Scale 201

Scale Payments Payment Solutions Artificial Intelligence 201

Tom Tunguz

MAY 1, 2023

AEs, experts in closing contracts, often focus on reducing sales cycle & maximizing contract value - which aligns with their incentives & compensation plan. Devrel educates the market, assists them in solving their problems, then sales engages. The default behavior is for founders to pass sales to account executives.

Scale 174

Scale Engineering Outsourced Development Sales 174

Tom Tunguz

JUNE 21, 2022

UBP presented an opportunity to reinvent the account executive (AE) compensation model. AEs deliberately undersized the contract commitment to ensure customer happiness and create opportunities to re-engage the customer for expansion. Compensation. AEs retired quota by closing annual contracts for a base level usage.

Startup 168

Startup Outsourced Development Sales Hiring Compensation 168

Sixteen Ventures

SEPTEMBER 5, 2019

Time to First Value (TTFV) is a commonly used Customer Engagement metric to measure the efficiency of the customer Onboarding process, but not generally a Sales KPI. As I said, TTVF is a commonly used Customer Engagement metric to measure the efficiency of the customer Onboarding process, but not generally a Sales KPI. Enter, TTFV.

Engagement 70

Engagement Sales Compensation Onboarding 70

Buffer Resources

FEBRUARY 15, 2024

The TikTok Creativity Program represents a significant leap forward in how the platform compensates its creators, promising up to 20 times more earnings than the Creator Fund.  per 1,000 views, the Creativity Program aims to rectify this by offering enhanced compensation, potentially reaching up to $8.00 per 1,000 views.

Payments 96

Payments Payment Services Payment Solutions Payment Methods 96

SaaStr

DECEMBER 11, 2021

Getting a great candidate is more than worth 15, 20, 25 % of the first year total compensation. Something that ahead of time shows they have a brain, are engaged, and might want the job. If you don’t respond to an email from a recruiter with a great candidate — she’ll start to give up on you.

Interviewing 260

Interviewing Compensation Startup Engagement 260

SaaStr

NOVEMBER 14, 2022

Fortunately, there are strategies you can implement to ensure that your workforce is engaged, happy, and driving the business forward. Employee Engagement: Employees need clarification about goals and priorities to feel more engaged. Kumar shares some special advice for management here: “Engage in all-way communication.

Retention 130

Retention Leadership Compensation Communication 130

Point Nine Land

OCTOBER 23, 2023

This means there needs to be regular engagement from the advisor. If they aren’t involved in interviewing, distilling down, and setting up the processes for the Account Executives, and setting up their compensation/goals, as well as meeting with the first Account Executives regularly, then they aren’t adding as much value as you need.

Sales Hiring 125

Sales Hiring Scale Technical Advisors Technical Cofounder 125

Buffer Resources

FEBRUARY 1, 2024

  I also moved into a leadership position within the Marketing team, and I continue to work on engaging and complex challenges that are key to Buffer’s brand and business. Buffer pays me fairly and generously It’s important to share that another reason to stay at any company is compensation.

Compensation 83

Compensation Social Media Leadership Branding 83

SaaStr

JANUARY 3, 2023

How customers come into the sales funnel, when, where, and how they’re engaged are becoming increasingly digitalized. Core ops: The workhorses of a revenue operations team; they own processes and workflows, strategy execution, and compensation. . 73% of digital natives are responsible for B2B decision-making at their companies .

Enterprise 231

Enterprise Sales Sales Funnel Compensation 231

IT World

JUNE 27, 2022

Over the past three years, the pandemic has re-shaped the workplace, and the ways in which employees engage with colleagues and employers. Compensation is critical, but job progression, training, diversity, and sustainability increasingly matter to workforces across the world.

Compensation 89

Compensation Engagement 89

Buffer Resources

APRIL 10, 2024

💡 Buffer makes Instagram growth much easier with content planning, scheduling, and engagement tools. Consider factors such as your follower count, engagement rate, and the quality of your content. Before partnering with a brand, analyze your audience demographics, interests, and engagement patterns.

Payments 94

Payments Payment Methods Marketplace as a Service Payment Services 94

SaaStr

AUGUST 29, 2022

Growth Day Q&A : Join Alogolia’s CEO Bernadette Nixon and CRO Michelle Adams , Zendesk’s SVP Global Marketing Prelini Udayan-Chiech , and SaaStr’s GM and SVP Amelia Ibarra for an engaging conversation on all things Growth to wrap up Day 1 content. Scaling Revenue in 2022: What’s the Same and What’s Different?

Scale 248

Scale Sales Hiring Marketplace as a Service B2B 248

Mucker Capital

OCTOBER 10, 2023

Subsequently, compensation plans and practical assessments will be detailed further to refine the hiring process. Management, Compensation & Benchmarks Minimum Requirements in place for an SDR Setting up an effective Sales Development Representative (SDR) team involves essential groundwork.

Scale 52

Scale Sales Hiring Outsourced Development Development 52

BitPay

JANUARY 17, 2024

Engage with the crypto community: Increase visibility by interacting with the Bitcoin and crypto communities, and leverage co-marketing opportunities offered by your payment processor. Once the integration is complete, focus on customer awareness and marketing: Inform customers: Clearly communicate the new payment option to your customers.

Merchant Services 52

Merchant Services Payment Services Payment Methods Payments 52

30 Day Leadership

APRIL 19, 2023

6:42 - Four key areas of growth - Focus on these areas to keep your employees engaged. 16:16 - Employee compensation - It's not always the most important thing to focus on, but many people think it is. 22:30 - A short recap of the four key areas of growth - These engagement strategies will help you retain your best employees.

Compensation 52

Compensation Leadership B2B Engagement 52

Andreessen Horowitz

SEPTEMBER 7, 2023

Better retention and engagement. Supporting AI-native services includes paying compute costs for training and inference, as well as compensating human labor to address the long tail of use cases. Higher prices. Users will pay more for personalized digital services than for existing online options.

AI 134

AI Generative AI Marketing Compensation 134

ChurnZero

JULY 2, 2020

What processes should be put in place to drive customer engagement and adoption. Q: How do you tie employee compensation plans to the customer to promote customer-first behaviors or expectations? A: [Abby]: Compensation is a great way to make people care about a goal or task and stay focused on achieving it.

Compensation 98

Compensation Customer Success Engagement Churn 98

ChurnZero

OCTOBER 30, 2020

Top SaaS CEOs Talk Compensation, Automation, and Investors. At BIG RYG, ChurnZero’s annual Customer Success conference, we hosted a panel discussion featuring CEOs of SaaS companies that are (re)defining the future of customer success, engagement, and experience. Customer Success Compensation Catches Up to Sales.

Customer Success 93

Customer Success Technical Review Systems Review Compensation 93

Neil Patel

APRIL 21, 2021

Thus, their audience is engaged and is there to hear about the topic being discussed. Well, this is someone you want to engage with and expose your brand to. By engaging in discussions with your audience, you can use their posts or words as quotes and even blog post inspiration. Compensate Influencers.

Social Media 133

Social Media Technical Review Compensation Software Review 133

Sales Hacker

NOVEMBER 10, 2023

In-Person Engagement: Face-to-Face Meetings: If feasible, in-person visits deepen connections, demonstrating significant commitment. Andy Mowat (VP of GTM Ops at Carta ) defines customer advocacy as engaging your customers to turn them into champions for your product and brand. At Demandbase, data wins every time.

VP of Engineering 93

VP of Engineering Scale Outsourced Development AI 93

ChurnZero

DECEMBER 2, 2021

From sessions on building variable compensation plans and Customer Success tech stacks to fostering customer advocacy and community, BIG RYG explored how today’s Customer Success leaders are tackling major industry challenges and advancing their Customer Success game. Variable compensation plans need to be achievable.

Customer Success 98

Customer Success Technical Review Scale Compensation 98

ChurnZero

FEBRUARY 17, 2021

Each inquiry, advisory engagement, and workshop that they conducted, was tagged to a corresponding business challenge. ChurnZero Resource: Segmentation to Prioritize Customer Engagements. Customer Success Compensation Strategies. TSIA Resource: Pointing Due North – Customer Success Compensation Trends.

Customer Success 78

Customer Success Technical Review Scale Sales Hiring 78

User Pilot

OCTOBER 15, 2023

Their focus extends the marketing funnel beyond initial customer acquisition, diving deep into engagement, retention, and expansion. This involves a lot of A/B testing, tweaking, and refining strategies based on data and insights to ensure customers stay engaged and loyal over time. Their primary focus lies in activation and adoption.

Growth Marketing 98

Growth Marketing Marketing Customer Lifetime Value Scale 98

Buffer Resources

JUNE 22, 2023

Pull from your experiences to create From sharing her story to bringing her viewers along to speaking engagements, Jahleane’s content is rooted in personal experience. ” Jahleane also diversifies her income as a creator beyond her digital product and speaking engagements with affiliate and brand partnerships.

Social Media 89

Social Media Payments Payment Methods Technical Review 89

Totango

DECEMBER 3, 2020

This continues a trend of high reliance on CS teams in the past few years, and with it has come an evolution in the compensation structures for these team members. In this article, we will breakdown the factors shaping today’s CS compensation structure and discuss how these elements come to impact a business’s revenue and overall success. .

Customer Success 64

Customer Success Compensation Scale Onboarding 64

Valuize Consulting

AUGUST 24, 2021

Think of innovative and engaging ways to celebrate the value your customers are getting from your products both internally (Sales Newsletters, CS/Company All Hands, etc.) Build Your Compensation Model. Build Your Compensation Model. and externally (Customer QBRs, Newsletters, etc.).

Retention 52

Retention Metrics Compensation Innovation 52

Valuize Consulting

AUGUST 24, 2021

Think of innovative and engaging ways to celebrate the value your customers are getting from your products both internally (Sales Newsletters, CS/Company All Hands, etc.) Build Your Compensation Model. Build Your Compensation Model. and externally (Customer QBRs, Newsletters, etc.).

Retention 52

Retention Metrics Compensation Innovation 52

Kellblog

JANUARY 23, 2022

The benefits of these working groups are many: You engage the board members and really tap into their expertise. pricing, metrics, GTM planning and modeling, sales process, positioning/branding, product strategy, and reluctantly, compensation) and find them invariably superior to jumping into a hard topic with a big heterogeneous group.

Compensation 125

Compensation Entrepreneurship Finance Startup 125

Sales Hacker

SEPTEMBER 10, 2018

Still, they don’t always nail down the details when it comes to the things that might entice a prospective salesperson — like a well-rounded sales compensation plan , for example. Think about the compensation structure of various sales roles. While it can be daunting to create such a plan, be kind to your future self.

Sales Hiring 82

Sales Hiring Compensation Sales Payments 82

OPEXEngine

JANUARY 11, 2022

The shift to consumption-based pricing impacts the customer engagement model significantly; it requires companies to focus on driving continual consumption. Pay for performance compensation plan. Sales compensation. Ensure the sales compensation plan aligns with the company’s consumption pricing goals.

Pricing 52

Pricing Payment Solutions Outsourced Development Compensation 52

ChurnZero

JUNE 10, 2020

It covers all the essentials like subscription pricing, Software-as-a-Service, digital community engagement, and freemium incentives as a way to turn casual browsers into cash-paying superusers. Customer Success can help streamline experiences, grow product engagement and loyalty, and more importantly – retain business.

Customer Success 69

Customer Success Compensation Scale Customer Lifetime Value 69

ChurnZero

OCTOBER 5, 2021

Are your compensation plans setting your business up for longer-term success or subscription contraction? 7 Tactics to Help Scale Your B2B Customer Engagement Program – Discover how to create a customer engagement program with a wide range of tactics, so that you can scale to engage every customer.

Customer Success 95

Customer Success Scale Customer Lifetime Value Compensation 95

Sales Hacker

FEBRUARY 1, 2022

A better way to compensate instead of commission. Finally, Outreach — the first and only engagement intelligence platform built by revenue innovators for revenue innovators. Why do you think it’s a bad form of compensation, and what’s your alternative proposal? What You’ll Learn. Show Agenda and Timestamps.

Sales 88

Sales Compensation B2B Social Media 88

ChurnZero

OCTOBER 1, 2022

B2C has the benefit of directly engaging end users, those consumers of the product. But the product itself is what’s engaging those users and really starting to find opportunities to get them to expand. If you’ve got a freemium engagement in B2C, it helps them to unlock that trapped value in your product.

Scale 97

Scale Customer Success Revenue Retention 97