OpenView Labs

AUGUST 4, 2021

the people who should be aware of the work and who should be able to acknowledge the person’s contributions, particularly when it comes time for reviews, raises, etc.). Be intentional about creating time, space, and systems to do so. More on company culture. Saeed Khan, Founder of Transformation Labs. “Be

Company Culture 80

Company Culture Systems Review Leadership Scaling 80

SaaStr

DECEMBER 28, 2022

We’re in a record time of layoffs because we had record levels of hiring due to vast amounts of capital in the system. It’s basic math and always works. It’s the simplest upgrade you can do—literally today. Promote your number 1 rep.

Sales Hiring 230

Sales Hiring Sales Systems Review Content Marketing 230

Intercom, Inc.

JUNE 9, 2021

It’s more difficult to communicate the way we work and the nuances of our culture. With these challenges in mind – and after collecting tons of feedback and reviewing engagement scores from those initial groups of new hires – we had to take a pause to plan and iterate our experience. Support elements .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

SaaStr

SEPTEMBER 23, 2020

I do want to say, in terms of your leadership, leaderships change and evolved in terms of the styles. How have you seen your leadership evolve and develop over the last four years? Dave McJannet: I think we are who we are, and so I don’t think the leadership style changes overscale because we are who we are, I think.

Scale 193

Scale Leadership Underperforming Technical Team Scaling 193

SaaStock

FEBRUARY 14, 2019

In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model. In 2016, he co-founded Meetime, an Inside Sales Strategies company and now serves as its CMO, building a powerful branding and content creation operation. Talk: SaaS.City Bootcamp: Sales Leadership.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaSX

AUGUST 9, 2020

Strategic planning is an area that many startup leadership teams struggle with. It’s often something companies want to do but don’t make time for. Or when they do it, it doesn’t really fit their business operating system and it ends up being outdated and forgotten as soon as planning is over. Step 1: Review.

Startup 59

Startup Systems Review Leadership Communication 59

SaaStr

JUNE 10, 2020

I went from Vocalocity, which became one of the top cloud PBX businesses in the world, went from there to a company called Cloud Sherpas, which was one of the first cloud consulting or cloud, I’d say, systems integrators, in the world and became one of the largest and one of the most successful. “Here’s the review.

Scale 162

Scale Cloud Sales Hiring Technical Review 162

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. Putting out a survey that’s genuinely meaningful to your employees, leadership team, and yourself requires the help of trained professionals. The quality of the answers to these questions reflects the strength of your company culture.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

SaaStr

OCTOBER 22, 2020

Before Okta, Ryan was the Co-Founder and CEO @ Sproost, a bootstrapped online expert recommendation system. Harry Stebbings: Before Okta, Ryan was the cofounder and CEO at Sproost, a bootstrapped online expert recommendation system. But we also do things like we have a leadership meeting that we do across the marketing team.

Sales Hiring 166

Sales Hiring Scale Interviewing Technical Review 166

SaaStr

JULY 25, 2021

So let me start with the basics on like, what do you look for when you have to hire someone in a sales leadership role, what do you look for? So let’s talk about, scaling and organization and the management and leadership lessons as you’ve gone through it. And you have a tremendous track record of doing that.

Sales Recruiting 251

Sales Recruiting Sales Hiring Scale VP of Engineering 251

Buffer Resources

SEPTEMBER 11, 2023

They use the platform as a content distribution system, not a resume builder. I’ve been invited to speak on hundreds of podcasts and written for some of the most prestigious websites in business and marketing, like Buffer, HubSpot, Nasdaq, Harvard Business Review, Fast Company, NBC, and more. What’s the true ROI?

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

OpenView Labs

SEPTEMBER 3, 2020

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. And because culture is so tough to nail down, it can be difficult to create and maintain unless you have a firm grasp of both the big-picture strategy and the day-to-day nuances. It’s about the effort being made.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. Billion acquisition is just one milestone in the early innings of the company’s story. Loving our podcast content? What does that timeline look like?

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

SaaStr

AUGUST 20, 2020

Kyle Parrish: I think the last thing that was one of the most successful moves that we made is like a leadership team out there, we started realizing that back in 2013, I think it’s very different today, the hiring market wasn’t as mature for some of the talent, the caliber of talent that Dropbox was looking for at that time.

Sales Hiring 194

Sales Hiring Sales Recruiting Scale Technical Advisors 194

SaaStr

APRIL 16, 2020

And as you can imagine with growing demand on networks, there’s going to be more people required to step into that job and help the core team keep the systems running perfectly. Companies were used to having a NOC in their office and they could all have a sense of the health of their systems and suddenly everyone’s gone home.

Scale 177

Scale Underperforming Technical Team Leadership Branding 177

OpenView Labs

APRIL 9, 2019

More often than not, we set managers up to fail by sticking with a system that doesn’t work. It’s the difference between a highly tailored and effective independent study program that’s built around each individual’s unique goals and the traditional leadership academy model that throws everyone into a generic development track.

Underperforming Technical Team 59

Underperforming Technical Team Systems Review Compensation Technical Review 59

SaaStr

OCTOBER 4, 2019

The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? How does leadership change for Jesse in the face of scale? How does Jesse think about scaling humanity and the personal touch with the scaling of his leadership? Even our engineering leadership team is remote.

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

SaaStr

SEPTEMBER 6, 2019

If you have a software like NetSuite, which was ERP and accounting in the cloud, there was a lot of complexity in connecting that piece of software to all the other systems that were inside of an enterprise and that takes a lot of work and a lot of planning and audit design and migration and so forth. So that’s a very extreme case.

Sales Hiring 130

Sales Hiring Scale Underperforming Technical Team Software Review 130

SaaStr

NOVEMBER 15, 2019

Kolton Andrus is the Founder & CEO @ Gremlin, the failure as a service startup finds weaknesses in your system before they cause problems. Dylan Serota: So, there’s a lot from overall market selection, but from a team standpoint, there’s no question that you need strong initial leadership for that team to be successful.

Education 107

Education Sales Hiring Technical Review Underperforming Technical Team 107

SaaStr

MARCH 17, 2020

It’s almost like a point system where if you do this, then you get Y. It’s really important that sales leadership is aligned with that value of making sure that customer is the number one priority. QUESTION 2: Can you tell us the strategy a little bit around your G2 Crown and Capterra reviews? So good question.

Scale 143

Scale Payment Services Sales Hiring Payment Methods 143

OpenView Labs

OCTOBER 26, 2021

It’s best not to leave leadership to change. You’ll want to hire local talent with a deep understanding for their region, and send them a handful of the people who founded your company so that there’s a transfer of company culture. . B” doesn’t mean inferior—it simply means second. The road to IPO.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

SmartKarrot

JANUARY 10, 2023

Delivering quarterly Business Reviews to demonstrate value and ROI to the customer base. Develop a deep understanding of strategic accounts and create operational alignment by running quarterly business reviews. Track team metrics and report performance data to CS leadership on a regular basis. Apply here: [link].

Customer Success 19

Customer Success Technical Review Outsourced Development Systems Review 19

Intercom, Inc.

MARCH 8, 2018

Can you give us a quick rundown of your career to date and the types of companies you’re now working with at Empire Selling? The last 12 of those have been in leadership positions. Others are not as good from a cultural perspective, a little toxic. It really does depend on the leadership team.

Social Media 186

Social Media Scale Sales Hiring Sales Recruiting 186

SaaStr

MAY 31, 2019

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. Rippling makes it unbelievably easy to manage your company’s HR and IT in one simple system.

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130

Sales Hacker

APRIL 21, 2020

According to the Harvard Business Review , the validity or predictive power of a typical unstructured interview is around 20%. What sales system do we use? Do we need someone who can achieve results in a leadership position? Review the scorecard before an interview. The power of a scorecard reduces the margin for error.

Sales Hiring 95

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 95

Chart Mogul

JANUARY 3, 2020

Researchers at the Harvard Business Review wrote that remote employees often confuse brief communication with clear communication. For employers, it’s an ongoing challenge to implement systems that make information sharing easier for teams that are distributed around the world. The challenges of documenting knowledge effectively.

SaaS 107

SaaS Communication Systems Review Software Review 107

SaaStr

AUGUST 30, 2019

Whitney is also an advisor to companies funded by the YC Continuity Fund, focusing on enterprise strategy, go-to-market strategy, leadership and execution. What does truly successful exec leadership look like in Whitney’s mind? What can founders do to attract seasoned SaaS execs to their early-stage company?

Sales Hiring 130

Sales Hiring Scale Technical Advisors Underperforming Technical Team 130

SaaStr

MARCH 24, 2020

I think it was three weeks after the due date for the final draft, so sorry, team SaaStr. When I look at joining a company, the primary reason that I join is the people and really the leadership team. This is systems. I was putting this deck together, it was actually last week. This really hits home for me personally.

Sales Recruiting 133

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 133

Chargify

AUGUST 6, 2019

Over the years, HubSpot continued pouring money into inbound marketing, and as a result, they now have an incredible lead generation system. HubSpot is one of the fastest growing SaaS companies of all time. So, they chose to focus on growing fast and achieving industry leadership in their space. HubSpot’s first five years .

Subscription 40

Subscription Payment Features Revenue Software Review 40

Intercom, Inc.

SEPTEMBER 12, 2019

Probably not, because design is a practical activity where ethics is more of a system of beliefs. And it’s the system that’s at fault. This is the system.” ” The system is exclusive for people who are privileged enough to be able to use these machines, people who use them on a day to day basis.

Systems Review 112

Systems Review Scale Consulting Travel 112

SaaStr

MARCH 26, 2019

Even today, we have a mailing list with our leadership team if we get a certain type of complaint or concern from a user, one of us reaches out. I built a really short candidate review process for new hires when we wanted to sign off to make sure that the process had been good and that we want to hire that person. There is another way.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

APRIL 17, 2019

People go there and read reviews, and so sometimes, when you engage with employers and you try to sell them services or products, they won’t share how to engage with you, ’cause a lot of customers were like, “Hey, wait a minute. There’s a bad review on my profile. Glassdoor has huge awareness. Can you remove it?”

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

Sales Hacker

FEBRUARY 1, 2021

Who is Callie Moriarty and what is 6 River Systems? [3:00]. We’re talking with Callie Moriarty, an enterprise account executive at 6 River Systems, which is software that manages robotics platforms that help pack e-commerce shipments. Who is Callie Moriarty and what is 6 River Systems? [3:00]. We’re on iTunes.

Underperforming Technical Team 69

Underperforming Technical Team Scale Sales Hiring Systems Review 69

Chart Mogul

JANUARY 3, 2020

Researchers at the Harvard Business Review wrote that remote employees often confuse brief communication with clear communication. For employers, it’s an ongoing challenge to implement systems that make information sharing easier for teams that are distributed around the world. The challenges of documenting knowledge effectively.

SaaS 52

SaaS Communication Systems Review Software Review 52

SmartKarrot

MAY 5, 2021

Contributes to company culture by providing radical candor and patient guidance to the Client Services team and fellow ChartSpan employees. Ensures collaboration across teams to resolve client issues and challenges and proactively works with senior leadership to maintain a positive atmosphere.

VP of Engineering 10

VP of Engineering Customer Success Technical Review Scale 10

Sales Hacker

AUGUST 4, 2020

Outreach produces incredible industry leading events like their Unleash Conference and their city-by-city Unleashed Summit Series road shows which will resume once people are allowed to take road shows again, along with top notch, thought leadership content. I think there’s a system of checks and balances.

Scale 106

Scale Sales Hiring Sales Recruiting Outsourcing Services 106

SaaStr

MARCH 12, 2019

Every night at 5:00pm let’s do film review. Run a daily film review, 5-6pm every night to move this process accordingly, and now you’ve got … hopefully check this off and it’s all green. And then we’ve codified it into our systems. How often we run that meeting is how fast we learn.

Scale 216

Scale Sales Hiring Revenue VP of Engineering 216