Intercom, Inc.

JANUARY 5, 2022

There are enough stories of data breaches and cyber attacks to chill even the savviest security engineer to the core. Cyber attacks have gone up 125% from the previous year, and with companies shifting to partial or fully remote settings, it shows no sign of slowing down. ” Liam: What was that like? Adam: Sure, happy to!

Scale 211

Scale Software Review compliance Technical Review 211

SaaStr

NOVEMBER 28, 2019

Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all.

Sales Hiring 177

Sales Hiring Scale Sales Recruiting Government 177

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. So it puts a lot of pressure on the engineering teams to really make sure the product is rock solid before you release it. And we were like less than 10 million ARR and business was doing very well.

Sales Recruiting 250

Sales Recruiting Sales Hiring Scale VP of Engineering 250

User Pilot

FEBRUARY 5, 2021

The teams may consist of engineers, designers, and analysts, as well as other roles. As subscription companies realize that the biggest growth opportunities lie within their product (post-signup) With industry trends gradually leaning towards data and customer-centric models, product growth managers become a valuable asset in the companies.

Management 100

Management Sales Hiring Onboarding User Experience 100

SaaStr

MARCH 26, 2019

Support existed at Stripe from the very beginning, and our early support team was engineers. Engineer to engineer; developer to developer contact. Today, we have a dedicated support engineering team. It was a great way for them to get a sense of the company. So you’re either ops or your engineering.

Scale 152

Scale Payment Services Payment Methods Scaling 152

SaaStr

MARCH 18, 2019

Claire Johnson: Support existed at Stripe from the very beginning, and our early support team was engineers. Engineer to engineer; developer to developer contact. Today, we have a dedicated support engineering team. It was a great way for them to get a sense of the company. That’s incredibly powerful.

Scale 117

Scale Payment Services Payment Methods Sales Hiring 117

Chargify

APRIL 23, 2019

If you seem to be gaining traction, now would be a good time to solve the problem of recurring billing, which most SaaS business models rely on. After all, that monthly recurring revenue is the engine that makes a SaaS business work. That’s why we’ve built subscription management capabilities into our platform.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

SaaStock

FEBRUARY 14, 2019

Patrick Arippol kickstarted his professional path with an engineering degree, followed by an MBA from Stanford. His first career steps were at Seer Technologies and Monitor Company in the 1990s. Diego Cordovez is an engineering graduate turned entrepreneur. Later on, he was a Mechanical Engineer at CB&I.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

SaaStr

OCTOBER 24, 2019

Christian Lanng : So we started with something very, very narrow, which was invoicing. But invoicing happens to be connected to something really, really important, which is payments. So if you get the invoice, you get the payment and that’s a lot more interesting. You pay a subscription.

Payments 103

Payments Payment Features SaaS Payments Underperforming Technical Team 103

CustomerSuccessBox

JULY 19, 2022

A foolproof onboarding procedure addresses all aspects of: Finance: The payment process, as well as invoicing and billing, should be as simple as possible. Engineering: If the product needs to be configured with the client’s internal systems, it should be done quickly and efficiently by experts.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

SaaStr

SEPTEMBER 6, 2019

Here’s what Pat talks about: Engineering your own luck. How to build an engineering team. And there is a danger point where you start to be seen as more of a services company than a software company. I think 50/50 would be way too rich on the services side if they’re truly a subscription software company.

Sales Hiring 132

Sales Hiring Scale Underperforming Technical Team Software Review 132

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 52

Customer Success Scale Sales Hiring SaaS 52

Chart Mogul

NOVEMBER 15, 2019

Running a successful subscription business depends on forging strong relationships with your customers. 4 years later, we’re a team of 7 people split between 3 sub-teams ( customer advocacy, solutions engineering , and success management ) and we help over 2,000 great companies measure, understand, and grow their recurring revenue.

Customer Success 56

Customer Success Scale Sales Hiring SaaS 56

SaaStr

MARCH 12, 2019

We have the subscription revenue. The subscription economy. Like when we started our company we didn’t say, “hey I have an idea, let’s add 20 reps and go” No, we’re great at … let’s add a couple engineers, and a cross functional team and experiment, experiment, experiment, and figure it out.

Scale 212

Scale Sales Hiring Revenue VP of Engineering 212

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. I eventually ran another Saas company which I ran and then sold. I go and speak at company all hands and there’s engineers and there’s product managers, there’s sales people.

Sales Hiring 116

Sales Hiring Customer Success Scale Sales Recruiting 116

Sales Hacker

APRIL 25, 2019

Then, factor in subscriptions to lead databases and validation services –– which, depending on the number of contacts you source, can cost more than $30K per year. in well with your company culture. But is it realistic for SMBs to have a dedicated research team for finding leads to pass to SDRs? In many cases, it’s not.

Outsourcing Services 76

Outsourcing Services Sales Hiring Sales Outsourcing Outsourced Development 76

SaaStr

AUGUST 22, 2020

Justin Bedecarre: During the pandemic, HelloOffice, my company has promoted engineering manager, [Jaziel 00:17:46] out of Dallas, our first remote engineering manager. It’s easy to buy more and it’s easy to have recurring subscriptions. And it’s been working out phenomenally.

Sales Recruiting 148

Sales Recruiting Cloud CTO Hire Scale 148

SaaStr

NOVEMBER 12, 2019

We paid a $2500 bonus for any referral, and then we paid a $10,000 referral bonus for anybody that referred a software engineer. 10,000 bonus for referring a software engineer. A friend of mine introduced me to a book that I highly recommend to everybody. Very simple idea, $2000 bonus for referring anybody. And it worked great.

Sales Recruiting 164

Sales Recruiting Scale Outsourcing Services Sales Hiring 164

SaaStr

MARCH 20, 2019

Jeff Lawson: Why wouldn’t you take three engineers and a product manager, to go start learning more about that problem and figure out how to solve it when you can. When you have a company with the resources to do it. Harry Stebbings: I absolutely love that and I think you should invoice me for that advice.

Underperforming Technical Team 124

Underperforming Technical Team Development Software New CTO 124

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. In 2019 I worked with amazing companies, venture capital firms, and startup accelerators around the world.

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136