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How to Stop Micromanaging After $1m-$2m ARR. You Have To.

SaaStr

A new edition, new services, an outbound sales team, an account management / upsell team. Something new to boost your ACV and TCV. Double your pricing for new customer, on the largest deals. More on this in a classic presentation from the CEO and VP of Sales of GuideSpark below. Add a layer. Nor does your team.

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30+ Tough Learnings from Losing a Top Customer

SaaStr

. “That it was much easier to do more in order to keep that customer than to get a new “top” customer. We all know this, but we forget about it, especially when the Hot New Deal and the sales team’s wants and needs consumes all of management’s resources. ” — Ankit Sindhi, Founder, Spurt.

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11 Key SaaS Roles and Responsibilities in 2023

User Pilot

Customer Onboarding Specialist: Responsible for helping new customers get up and running with the company’s products. Time to Market for New Products : Also known as velocity, this metric measures the CTO’s effectiveness and speed in rolling new products /features. Come up with product and new feature ideas.

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AMA at SaaStr Annual 2022 with SaaStr Founder & CEO Jason Lemkin – Part 1 (Pod 607 + Video)

SaaStr

Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. He did a great presentation on how to set sales goals for his team and someone who’s been CRO of Brex from, I think maybe he was the tenth employee. Jason Lemkin: Our base.

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Quality and consistency: Best practices for building a strong, scalable support experience

Intercom, Inc.

The team is also leveraging these messages to implement a feedback loop, regularly sending out NPS surveys to capture customer sentiment and ensure that customer feedback is frequently collected and communicated back into the company. Fostering a culture of being quick to respond. Everybody does support.

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Web Summit Rio 2023: Summary of days 2, 3, 4.

SaaSHolic

The cost of capital has gone up, and digital markets have returned to normal market sizes, leading to a new environment of lower valuations and less money in the market. Responsible tech in an era of hostile tech Rebecca Parsons, CTO (Thoughtworks.) Web Summit Rio, day 3. Do founders make good CEO’s?

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How 13 SaaS Companies Use Community Marketing to Grow

Natalia Luneva

If you are still unsure about the value of community marketing or are just about to launch yours, keep reading. . SaaS Community Marketing: 11 stories from software companies. Announcing new features, increasing customer satisfaction and retention are among the top functions of an online community. . #1