SaaStr

AUGUST 16, 2019

In Today’s Episode We Discuss: * How Justin made his way into the world of Sales and came to be one of the industry’s leading scale up Sales leaders with PatientPop and ZocDoc. * How did Justin communicate the situation to his bosses? What does Justin advise others in communicating burnout to their superiors?

Scale 137

Scale Underperforming Technical Team Sales Hiring Interviewing 137

Sales Hacker

MARCH 18, 2019

Roger talks about the role of customer success , how do you build the customer voice into every interaction that you have with the customer, how do you scale and grow a big company, and what are the elements that are so important to picking your next company? Now of course, we want to thank our sponsors. The first is Chorus.ai.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

SaaStr

JANUARY 28, 2020

Our monthly self-service churn went from like 3% to like 9%, right? It’s usually one way, but just help that more communication, right? You have to communicate to everybody so that they can be empowered to go do it. So on a scale of one to 10, what type of feedback do you want? We were wrong. No one likes surprises.

Sales Hiring 204

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

Sales Hacker

JUNE 23, 2020

Leah has been a pioneer for customer experience practices for the last two decades, focusing her work on putting customers at the heart of SaaS and service-based technology organizations. What if I did this at scale? Where it gets scary is, like, you want to scale. Who is Leah Chaney and what is BetterGrowth [1:30].

Scale 67

Scale Sales Hiring Technical Review Customer Success 67

SmartKarrot

MAY 13, 2021

Lead and scale a team of high-performing Customer Success Managers. Work collaboratively across departments to ensure customers are aware of all LeagueApps programs and services beyond the core platform. Clearly communicate customer feedback and trends to key stakeholders in Product, Marketing and Tech.

Customer Success 10

Customer Success Technical Review Marketplace as a Service Scale 10

SaaStr

SEPTEMBER 12, 2019

Congratulations you’ve built a product that’s proven itself in the marketplace! So how can you leverage that product’s success to obtain the valuation and funding you need to scale? Twilio, for anyone who doesn’t know, is a voice and SMS API for communications. That’s a lot of money, especially at this scale.

Investment 100

Investment Underperforming Technical Team Sales Hiring Software Review 100

Sales Hacker

MARCH 2, 2020

Wooden on Leadership. Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. Steal Like an Artist. The Decision Book.

Scale 141

Scale Sales Hiring Sales Recruiting Payment Methods 141

OpenView Labs

SEPTEMBER 3, 2020

Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Culture is also tricky because there’s no one-size-fits-all way to define, cultivate or scale it. Like communications, culture belongs to the people,” Kristin explained. Make people feel special.

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Scale Scaling Underperforming Technical Team Company Culture 98

SaaStock

FEBRUARY 14, 2019

Talk: Scaling & Exiting: Dreams, Designs & Dramas. He dropped out of Stanford Graduate School of Business and then co-founded LeaseExchange, an online marketplace for equipment leasing. In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

ChurnZero

JANUARY 13, 2022

Our recent Customer Success Leadership Study showed that 61% of respondents reported a Vice President and above as being the highest leader in their Customer Success organization in 2021 – an increase of 7% from the previous year. She understands customer service and puts customers first every single day. Cloudera and Hortonworks, Inc.

VP of Engineering 98

VP of Engineering Customer Success Outsourcing Services Technical Review 98

SaaStr

MAY 15, 2020

Finally, before YesWare, she was VP of Sales @ Engine Yard, where she tripled monthly recurring revenue, over the course of her 3+ year tenure, in 3 key leadership roles. So, our products and services are around how can we help companies utilize open source more effectively, more securely, more responsibly, as well as contribute.

Sales Hiring 194

Sales Hiring Scale Technical Review Outsourcing Services 194

SaaStr

JUNE 10, 2020

We saw McDonald’s, they started separating their arches and really trying to do public service announcements around social distancing. We certainly can’t do thought leadership round tables in person, and we can’t do the sporting events. We thought, well, people are coming together in the community.

Travel 175

Travel Marketing Scale Outsourcing Services 175

SmartKarrot

SEPTEMBER 1, 2022

But as more business companies choose the SaaS (Software as a Service) path, now is a fantastic time to enter this industry. . You need a compelling reputation, organized procedures, unambiguous communication, and effective project management to attract such clients. Another area where quality must stand out is in customer service.

Enterprise 10

Enterprise Outsourcing Services Scale Payment Services 10

SmartKarrot

JUNE 25, 2021

No business can survive in the long run without a loyal customer base for its services or products. As its name should communicate, the Customer Development model focuses on developing customers for the product or service your startup is building. The methodology ensures the company grows through a leadership narrative.

Development 10

Development SaaS Sales Hiring Marketplace as a Service 10

Unbounce

JUNE 16, 2020

With a $60 billion market in which to grow, these companies recognize that smart use of partnership channels can help them scale up while creating a win-win-win ecosystem for the company, the partner, and the customer. These are often built with agencies, consultants, and managed-service-providers (MSPs) in mind. Effective Scaling.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

NOVEMBER 7, 2019

Romain Huet : Of course, besides the brand I mentioned earlier like, Google, Apple and Facebook, and so on, a lot of marketplaces also like Uber and Airbnb they tend to think of themselves as platform because they have the buyers and the sellers connecting to each other. Let’s start with our five key steps. Romain Huet : Right.

Payments 118

Payments Merchant Services Payment Solutions Payment Services 118

yoursales

JANUARY 28, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?:

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

Intercom, Inc.

AUGUST 30, 2018

Two decades later, these two women are blazing trails in design leadership. I hosted Kate and Vanessa on the podcast, where we talked about everything from scaling design teams to how to earn a seat at the decision-making table. Are we thinking about scaling the team and do we have them working correctly in the organization?”

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Scale Leadership Scaling Venture Capital 149

Sales Hacker

APRIL 21, 2021

The director of customer success brings her Salesforce report to a cross-functional meeting with sales and marketing leadership. I turned to sales for a technical recruiting agency and project management services. You will also need to be skilled in communicating with stakeholders about important processes and rules.

Scale 100

Scale Technical Review Sales Recruiting Technical Advisors 100

Sales Hacker

OCTOBER 7, 2021

The best products, services, and ideas are nothing without a way to turn them into currency, and sellers are a big part of making commerce happen. Bringing Sales & Leadership with Heart and Ladies Happy Hour to the sales community. Use your voice, communicate your goals often and don’t lose alone! Anita Nielsen.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Totango

MARCH 29, 2022

Building and maintaining each unique customer journey can be a complex task — often with teams needing to understand how each customer communicates, what their needs are, and how best to move forward with individual customer engagement efforts. Allow Automation to Scale Customer Engagements.

Engagement 93

Engagement Scale Marketplace as a Service Retention 93

SaaStr

JULY 30, 2019

Vijay Gill is the head of engineering at DataBricks and brings engineering leadership experience from Google, Microsoft, AOL, and Salesforce. Weiping leads the engineering team as the top software architect for Salesforce Service Einstein, the company’s customer service AI platform. And I think communication is the key.

Engineering 132

Engineering Part-Time VPE Technical Review Fractional VPE 132

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: Operationally, I look at, in particular, my experience at Endeca, but also another startup that sold to pharmaceutical companies and other life sciences businesses and financial services companies called Cambridge Semantics. It just made it a lot easier for us to scale up Salsify as we found success.

SaaS Payments 249

SaaS Payments Scale Payment Services Payment Solutions 249

SaaStr

JULY 11, 2019

It may seem like a simple decision, but there is a lot of complexity in a two-sided marketplace where people are expecting to get paid. The marketplace was doing well. Back in those days, I was really inspired by the eBay model of a marketplace where it was a bidding auction approach. We looked at the numbers. It was healthy.

Scale 116

Scale Marketplace as a Service Sales Recruiting Scaling 116

Sales Hacker

SEPTEMBER 2, 2020

And to facilitate that their website shows some of the services they provide with a vague “get in touch” option and no pricing listed. Once Xactly knew their numbers, they were able to save equity and use venture debt as they scaled towards IPO. DirectIQ drives traffic via Shopify marketplaces and the Google Apps marketplace.

Scale 108

Scale Outsourcing Services Sales Technical Review 108

Sales Hacker

AUGUST 18, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable, unimaginable, impossible. Sam Jacobs: Is it a subscription service?

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Subscription Payment Features Scale Underperforming Technical Team 106

Sales Hacker

DECEMBER 8, 2020

The keys to great leadership [18:24]. Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant and responsible communication for each prospect every single time, enabling personalization at scale previously. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

Scale 98

Scale Sales Hiring Sales Recruiting Technical Review 98

yoursales

NOVEMBER 8, 2023

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Conversation Intelligence obvious benefits can be reaped across all customer communications including calls, video, email, sms, and chat. It's one of the most simple and powerful CRMs around to set up - all you gotta do is add data.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52

yoursales

DECEMBER 19, 2022

Sales Learning & Onboarding. Sales Stack Integration. Smart Scheduling. Screenshare, Demoing, Conference Calls. Social Selling. Team Communication. Video Sales Engagement. Web Visitor ID/Tracking. Sales Growth Hack Tools. Sales Stack Graveyard. Potential shortcomings?: Other Tools.

Scale 86

Scale Sales Recruiting Sales Outsourced Development 86

Chargify

AUGUST 17, 2017

At least at some small scale. Leadership should then make it clear to every department how each employee plays an important role in helping customers succeed with your product. As SaaS companies mature and scale, it isn’t unusual to find themselves dealing with a saturated market. At least for a few quarters.”.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

SaaStr

FEBRUARY 7, 2020

What were Karen’s biggest takeaways from seeing the hyper-scaling at Box? Early stage, there’s going to be demand risk and product market fit risk, but later the risk is about the ability to scale. The risks at the growth stage are going to be about, how can you scale? Karen Page: How does this leadership team gel?

Scale 172

Scale Underperforming Technical Team Investment Sales Hiring 172

OpenView Labs

MAY 12, 2020

loyal customers, how the company differentiates its brand in the marketplace, and why they founded a thriving user community. Small businesses or teams who adopt it self-service. They chose 20 people to start, with long-term plans to scale the program thoughtfully as the need arose. Honesty, humility and transparency.

Underperforming Technical Team 98

Underperforming Technical Team Marketing Scale B2C 98

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. One was because their existing product just didn’t scale.

Sales Hiring 256

Sales Hiring SMB Scale Cloud 256

SaaStr

JULY 26, 2019

* Why does Eric believe that hitting the employee 50 mark is a huge moment for founders and the scaling of the company? How has Eric seen his role evolve with the scaling of the team? How does one create and retain accountability and ownership at scale? * I want to start on the granular element of scaling.

Sales Hiring 141

Sales Hiring Scale SaaS Payments Payment Services 141

Sales Hacker

OCTOBER 20, 2020

If you missed episode 131, check it out here: Data, Set, Match: How to Build a Two-Sided Marketplace to Drive Revenue with Ryan Walsh. So, John Mark Shaw is an executive and life coach, a business development consultant, a professional speaker, and a successful entrepreneur with over 25 years of executive leadership and management experience.

Scale 69

Scale Underperforming Technical Team Sales Outsourced Development 69

SmartKarrot

AUGUST 5, 2021

The Product Operations team takes responsibility for all aspects of product launch operations by combining their expertise in operations, communications, supply chain, and product management. Products can be software, hardware, or even services. It is a specialized discipline that combines technical expertise with business acumen.

Scale 10

Scale Marketplace as a Service Product Marketing Software Development 10

SaaStr

JUNE 16, 2020

I was an account executive covering financial services vertical and covering in New York. We’ve got to rethink our channels for employee communications and feedback. Adnan Chaudhry: We’re doing sales leadership, all hands calls with customer service and support and sales every single week.

Sales Hiring 159

Sales Hiring Scale SaaS Payments Payment Services 159