SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 261

Banking Payment Features Venture Capital Subscription 261

SaaStr

JANUARY 24, 2022

It was too big a flag for a company at the edge of where I like to invest. With early revenue, you start thinking about churn and scalability of every aspect of the business, including product, infrastructure, customer support, sales and marketing. I couldn’t even figure that out. Your focus expands.

Finance 332

Finance Outsourcing Services Systems Review Technical Review 332

Stax

MAY 20, 2024

The concept of unearned revenue can easily trip up SaaS companies that offer subscription services and products on a recurring basis. Unlike when selling ordinary products, you cannot recognize the revenue earned from a subscription all at once. In the case of SaaS subscriptions, this could take several months—or even years.

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

Blulogix

JANUARY 2, 2025

By Inga Broerman How Industry Consolidation is Reshaping Subscription Billing The subscription economy is on a path of rapid growth and transformation, projected to reach a $3 trillion valuation in 2024. Billing integration simplifies the implementation of these models, ensuring accurate tracking and invoicing.

Payment Features 52

Payment Features Payments Subscription Payment Solutions 52

Subscription Flow

OCTOBER 16, 2024

Operating a business entails a number of processes like managing products and payments, invoices, customer engagement, revenue, unpaid invoices and much more. That is why most modern SaaS and subscription-based businesses have transitioned to using a good billing software, reducing their workload by a great deal.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Stax

FEBRUARY 26, 2024

We can see this trend in action in the realm of payment processing with the advent of recurring payments, also known as automatic payments. Industry data shows that subscription-based businesses are growing 3.7x So, let’s dive into the realm of recurring payments and how they can benefit your business.

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”.

Payment Features 184

Payment Features SaaS Payments Payment Methods Subscription 184

SaaStr

JUNE 28, 2021

It’s just, to invest in sales and marketing now, and make those extra hires, the burn rate is growing even faster at 12% a month after $100k MRR. Is investing in marketing programs with a CAC of ~ 12 months. This probably makes sense if your churn is low / NRR is 100%+. It’s growing 8% a month, or growing 2.5x

Sales Hiring 329

Sales Hiring Scale Payment Features Finance 329

SaaStr

APRIL 30, 2025

This breadth of functionality ensures customers are deeply embedded in the platform, making churn almost impossible. But remember, this requires significant investment in product depth and breadth. Subscription revenue has accelerated to 31%. Lesson for SaaS Founders : If youre in vertical SaaS, aim to be the OS for your niche.

Payments 144

Payments Payment Services SaaS Payments Payment Solutions 144

SaaStr

JULY 20, 2024

Dedicated Slack Channel For Every Metric From the early days at Secureframe, they have had a dedicated Slack channel for every metric: every net new sale, every expansion, every churn, and every expense. Invest in People You want to keep the bar high on talent, especially in hypergrowth, and not just in the early stages.

Sales Recruiting 299

Sales Recruiting Sales Hiring Scale Engineering 299

Clouded Judgement

JUNE 6, 2025

ARR (annual recurring revenue) is a hallmark SaaS metric rooted in predictability. Customers sign multi-year contracts, churn and expansion are stable, and revenue can be confidently modeled. However, many companies misuse ARR and count forms of non-recurring revenue as ARR, confusing the metric.

Cloud 144

Cloud Technical Review Software Review Technical Advisors 144

SaaStr

DECEMBER 27, 2020

New Relic’s net negative churn / net dollar retention has dropped to 98% in the last quarter, despite a record 77% of revenue being from the enterprise. Do whatever you can to drive up NRR / net negative churn. In New Relic’s case, moving from subscription to consumption based usage has increased net revenue 15%.

Scale 341

Scale Outsourced Development SMB Cloud 341

Subscription Flow

OCTOBER 2, 2024

For subscription-based businesses, revenue leakage means the waste of potential capital which has been rightfully earned. The causes behind this gap range from errors in subscription handling to recurring billing inefficiencies. Boasting revenue is the central goal for subscription-based businesses.

Payments 105

Payments Payment Features Payment Services Payment Solutions 105

ChurnZero

FEBRUARY 7, 2025

To win the battle against churn, CS teams need to leverage the right strategies and specialized tools. By combining a customer success platform (CSP) with a powerful CRM tool, teams can minimize churn, turning satisfied customers into loyal advocates and building a more engaged, long-term customer base. Define what success looks like.

Churn 59

Churn Data Machine Learning Artificial Intelligence 59

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure. So that gets complex.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

SaaStr

OCTOBER 13, 2022

ChartMogul is an analytics platform to help you run your subscription business. You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

GCP(Google Cloud Platform) 257

GCP(Google Cloud Platform) Azure AWS Enterprise readiness 257

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic. In a subscription business model, customers pay a recurring fee in exchange for a product or service.

Payment Features 88

Payment Features Payment Solutions Payment Services SaaS Payments 88

Clouded Judgement

JUNE 19, 2024

It is calculated by taking the annual recurring revenue of a cohort of customers from 1 year ago, and comparing it to the current annual recurring revenue of that same set of customers (even if you experienced churn). To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

How To Buy Saas

DECEMBER 20, 2024

Keeping track of the accounting for SaaS businesses can be challenging because of the subscription model that they operate on, and that is why most companies opt for cloud-based software solutions to smoothen the processes. This is an important process as you need to send invoices to customers on time and also collect revenue effectively.

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

SaaStr

JUNE 5, 2020

With the Salesforce IPO in 2004, we saw the first sign that institutional investors were comfortable with a standard set of SaaS metrics: Churn, sales efficiency , ARPU, LTV, customer acquisition cost , and so on. . It’s hard to imagine a world where analysis didn’t understand recurring, subscription based revenue for technology products.

Venture Capital 297

Venture Capital Technical Review SaaS Scale 297

Clouded Judgement

JULY 12, 2024

Because your competitors are investing in AI efforts, you also have to invest in AI efforts. At the end of the day these investments might not immediately result in better business outcomes (ie more revenue), but they certainly lead to better end user experiences. Altimeter is an investment adviser registered with the U.S.

Cloud 288

Cloud AI Investment User Experience 288

Stax

JULY 2, 2025

” He emphasized that a tightly integrated payment solution does far more than just process transactions; it creates a stickier product and lower churn, which directly increases your customer lifetime value. Krahl highlighted the lucrative payment residual stream.

Merchant Services 68

Merchant Services Payments SaaS Payments Payment Services 68

Sixteen Ventures

SEPTEMBER 10, 2020

It’s critical to understand why your customers churn, but if you’re relying solely on the reason the customer gives you for that churn, you’re definitely missing the actual reason. It’s easy, but it’s not going to get you the answer you need to keep future churn from happening. Churn: Syntax and Nomenclature.

Churn 132

Churn Customer Success Systems Review Outsourced Development 132

SaaStr

FEBRUARY 14, 2023

In today’s market, you’ll need to convince investors that you’re a worthwhile investment. Net Dollar Retention Shows SaaS’s Best Qualities NDR encapsulates SaaS revenues’ best qualities in one metric: the subscription-based model. Low churn shows stickiness ingrained in customer behavior or mission criticality. 5x is best.

Metrics 261

Metrics Marketing SaaS SMB 261

Subscription Flow

DECEMBER 12, 2024

Companies optimize their operations in such a way which reduces customer churn. One such insight is the businesss best performing strategies, or promotion channels which drive the most ROI (return on investment). Subscriptions are a great way for businesses to generate stable revenue streams.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. Why Should You Launch a Subscription Box? According to MarketsandMarkets , the subscription and recurring billing market will grow to around $7.8 Recurring Business Revenue.

Outsourcing Services 139

Outsourcing Services Payment Methods Subscription Payment Features 139

SaaStr

JANUARY 24, 2024

How do you diagnose and solve churn? So, Dini came in, looked at the data around churn and usage, talked to customers, defined and narrowed Lattice’s core ICP, and made a few changes: They put a minimum in place not to sell to anyone under $4k. So, Calendly decided to invest in going Enterprise.

Scale 273

Scale Sales Hiring Scaling Revenue 273

Blulogix

DECEMBER 4, 2024

By BluLogix Team The Rise of the Subscription Economy for IT Service Providers Introduction The subscription economy is reshaping how businesses across all industries operate , and IT Service Providers (ITSPs) are no exception. Increased Customer Loyalty Subscription-based services also help build stronger customer relationships.

Subscription 59

Subscription Payment Features Outsourced Development Pricing 59

FastSpring

JANUARY 5, 2021

Regardless of your professional motivations, billing and invoicing is a vital part of any successful business. Good billing and invoice software will simplify your life by automatically doing all this math for you. Before you invest in a billing program, take it on a test drive. Can it handle subscriptions? Compliance.

Payment Methods 124

Payment Methods Payment Solutions Payment Services Payments 124

How To Buy Saas

MAY 29, 2025

For example, machine learning models can forecast sales, optimize pricing, and evaluate investment scenarios in real time. Risk Assessment: AI evaluates thousands of factors (credit data, economic indicators, customer behavior) to assess loan or investment risks more accurately than traditional methods.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

Stax

JUNE 3, 2025

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. Automatic updates SaaS platforms automatically roll out updates, so you always work with the latest features and security enhancements. Lower upfront costs Say goodbye to expensive licenses and infrastructure costs.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

FastSpring

OCTOBER 13, 2020

It’s a great customer retention tool and helps reduce churn. The more you invest in your onboarding process, the more retention you will see over time. Acknowledge anniversaries on subscriptions and include an opportunity to upsell/cross-sell. Develop Long-Term Customer Relationships with Subscriptions.

Retention 148

Retention Payment Features Payment Methods Social Media 148

USIO

JANUARY 15, 2024

Subscription Models: Usio will provide general insights into why subscription-based payment processing is often considered advantageous for Software as a Service (SaaS) businesses. Predictable Revenue Streams: Subscription models provide a consistent and predictable revenue stream for SaaS companies.

SaaS Payments 130

SaaS Payments Payment Services Payments Payment Solutions 130

SaaStr

APRIL 28, 2019

Revenue Retention / Net Negative Churn of 143%. ” The Slack Fund is tiny. “As of January 31, 2019, Slack Fund has invested $10.1 ” The Slack Fund is tiny. “As of January 31, 2019, Slack Fund has invested $10.1 Even for Slack. A continued them of our 5 Interesting Learnings Series.

Scale 279

Scale Venture Capital SMB Enterprise 279

Clouded Judgement

AUGUST 25, 2023

The purpose of the detailed information is to help investors (both institutional and retail) make informed investment decisions. By combining easy implementation, rapid time-to-value, and clearly attributable outcomes, which we measure and refer to as KAV, we drive substantial return-on-investment, or ROI, for our customers.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

User Pilot

NOVEMBER 14, 2024

What if you could boost revenue without having to invest a small fortune in new customer acquisition? Customer expansion drives recurring revenue and long-term growth. By increasing the value provided to existing customers through different expansion tactics, companies can reduce churn and enhance customer lifetime value.

Strategy 105

Strategy Payment Solutions Payments Customer Lifetime Value 105

Clouded Judgement

JULY 16, 2024

The purpose of the detailed information is to help investors (both institutional and retail) make informed investment decisions. We recognize revenue from our SaaS contracts ratably over the term of the subscription period, which is typically three years but can range from less than one year up to ten years.

Benchmarks 295

Benchmarks Data Artificial Intelligence Machine Learning 295