ChurnZero

JANUARY 10, 2022

Your onboarding process is a learn-or-churn, adopt-or-get-dropped situation. It has a long-lasting impact on your customer and deep ties to their likelihood to churn. If you’ve gotten customer feedback , for example, and you want to look over it to identify pain points, recruit a cross-functional team to help you review the data.

Onboarding 98

Onboarding Sales Recruiting SaaS Technical Review 98

Baremetrics

SEPTEMBER 24, 2021

Another financial factor to examine is the amount of churn a business suffers every month as this reflects the company's capacity to develop and retain connections — or to lose them. It is ideal to have a low churn rate and a high MRR/ARR. Consider this financial model for SaaS , which you can download and use straight in Sheets.

Finance 98

Finance Venture Capital SaaS Payments Payments 98

ChurnZero

MARCH 11, 2020

Churn Reasons: You’re Not Digging Deep Enough. This is a guest post by Jay Nathan , Founder & Managing Partner at Customer Imperative. Disappointed, but oddly satisfied, I hung up the phone from a call with a recently-churned customer. Eventually, these issues become deal-breakers which can lead to churn.

Churn 52

Churn Scale Sales Recruiting Sales Hiring 52

ChurnZero

MAY 10, 2019

This event brought together thousands of technology leaders from Customer Success, Services, Sales, Product and Marketing. To learn more, pop over to the TSW San Diego 2019 website to relive your favorite conference moments by downloading session presentations and browsing their photo gallery. TSIA (@TSIACommunity) May 6, 2019.

Technology 74

Technology Customer Success Sales Recruiting Sales Hiring 74

Buffer Resources

OCTOBER 28, 2024

You can set up affiliate signup pages to recruit partners quickly. Robust reporting features tie marketing efforts to sales outcomes. Anna Burgess Yang , a freelance writer who helps fellow solopreneurs improve their workflows, swears by Kit's capabilities: "I host a lot of webinars and create free downloads for my audience.

Social Media 105

Social Media AI Search Marketing Business 105

ChurnZero

AUGUST 28, 2020

It’s a learn-or-churn, adopt-or-get-dropped user experience. Onboarding has a long-lasting impact with deep ties to a customer’s likelihood to churn. To hear exactly what the experts had to say on how to crush onboarding, download the full eBook. The significance of the Sales to Customer Success handoff cannot be understated.

Onboarding 59

Onboarding Sales Recruiting Software Review Technical Review 59

OpenView Labs

SEPTEMBER 22, 2021

However, when we started doing our market diligence, the first three customers we chatted with said they would be churning in the next 12 months,” says Sanjiv. Another turnoff for her is sending links not designed to be downloaded. Many founders send tracking links that we can’t download. Not a good sign!”. The problem?

Technical Review 98

Technical Review Scale Development Team Review Software Review 98

Valuize Consulting

JANUARY 25, 2024

Effective Cross-Functional Collaboration Your Digital CS program should be directed by Customer Success but also requires close partnership with Marketing, Product, Sales, and Revenue Operations. Strategic Resourcing Relying on traditional CSMs for fractional management of your digital program is not sustainable.

Customer Success 52

Customer Success Sales Recruiting Scale Strategy 52

ChurnZero

MARCH 6, 2020

Founder Annette Franz shares a quote from sales expert Zig Ziglar that shows how a people-first philosophy is your business growth strategy: “You don’t build a business. Replacing a churned employee incurs costs as well. Companies need to approach employee churn with the same tenacity they do for customer churn.

Customer Success 69

Customer Success Software Review Scale Sales Recruiting 69

Unbounce

MARCH 8, 2024

It’s about convincing people to take action—whether it be signing up for your webinar or newsletter , creating an account, downloading a mobile app , or buying your product or service. And let’s say that every sale is an average of $50. Now, for every 100 visitors, 20 of them are buying, resulting in $1000 in sales.

AI Search 52

AI Search Marketing Scale Sales Recruiting 52

SaaStr

JUNE 4, 2019

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

Sales Recruiting 227

Sales Recruiting Scale Underperforming Technical Team Pricing 227

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

MARCH 12, 2019

What is sales? What is sales? Isn’t sales really around customer value creation? Sales is not about revenue generation, it’s around customer value creation. Why are we so obsessed with sales being focused on revenue? It’s all about churn and retention. Because churn is a silent killer.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

SaaStr

JANUARY 28, 2020

And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. Maria : It’s like saying, “Hey, you want a sales rep to carry 10 times the quota they do today. You can’t, you have to invest in that sales infrastructure.”

Sales Hiring 240

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 240

SaaStr

MAY 8, 2020

* What does Jessica believe is the right way for sales reps to engage with new customers during this time? How should sales teams and CS respond to requests for discounts? What specific and deliberate things can startups do not just to prevent churn but also to increase usage and upsell? This podcast is sponsored by Guru.

Sales Recruiting 229

Sales Recruiting Technical Review Sales Hiring Outsourced Development 229

OpenView Labs

NOVEMBER 30, 2021

The game has changed when it comes to recruiting. Hiring managers should prepare by putting together pitch materials (usually a 2-3 page deck) to give candidates a deeper look at your company and culture – beyond what’s on your website. Recommended resource: Let’s Stop Calling Churn a Customer Success problem.

Payment Services 98

Payment Services Benchmarks SaaS Payments Merchant Services 98

OpenView Labs

DECEMBER 21, 2020

“The prevailing go-to-market structure for SaaS companies in the last decade is through an inside sales team. Virtually all inside sales teams were forced to go remote in mid-March and haven’t been back in the office since. Teams are starting to ramp back up, and the next chapter of inside sales is a little wild.

SaaS Payments 98

SaaS Payments Payments Payment Services Payment Solutions 98

SaaStr

FEBRUARY 21, 2020

* How does David think about scaling sales teams? How does one know when is the right time to hire your first sales reps? What have been his lessons on optimizing payback period for sales reps? How should founders think about sales rep compensation? How does David think about payback period on a per rep basis?

Scale 213

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 213

SaaStr

MARCH 31, 2024

” That all goes to our entire company on the Wiki, so you can download that file, you can read it yourself, you can look through it, you can actually raise on our company Wiki a disagreement about it. Along with our marketing software, along with our sales software. But employee churn in the Bay area is epic. Maintain it?

Part-Time CTO 278

Part-Time CTO CTO Hire CTO Coach CTO 278