USIO

JULY 1, 2024

While many strategies involve significant investments in marketing, sales, and technology, there are also effective methods to boost recurring revenue that require minimal financial outlay. By focusing on customer satisfaction and reducing churn, SaaS companies can maintain a steady revenue stream.

Payments 306

Payments SaaS Payments Payment Solutions Payment Services 306

USIO

MAY 16, 2024

Security: Look for PCI-DSS compliance and other security measures to protect sensitive data Support : Ensure the organization provides ongoing developer support and merchant support. Here are some key considerations: PCI Level 1 Compliance: Ensure your integration meets the Payment Card Industry Data Security Standard (PCI-DSS).

Payment Services 263

Payment Services Payments Merchant Services Payment Solutions 263

SaaStr

NOVEMBER 17, 2022

Cyvatar is a technology-enabled cyber security as a service (CSaaS) provider disrupting a $150 billion industry by introducing and delivering smarter, measurable managed security subscriptions to help you achieve compliance and security faster and more efficiently.

Banking 258

Banking Payment Features Venture Capital Subscription 258

SaaStr

JANUARY 20, 2022

You get a complete overview of your global subscriber base; MRR, ARPU, ASP, churn and LTV are presented in a beautiful and easy to use dashboard. We help SaaS companies proactively manage customer relationships, measure customer health, minimize churn and maximize revenue. to unlock growth.

DevOps as a Service 246

DevOps as a Service AI Search Cloud compliance 246

SaaStr

MAY 4, 2022

Market trends: why is it easier than ever to build an online business? Software companies have realized how much of the market can be tapped by servicing horizontal use cases with vertical functionality. Understand your key stats, whether that’s MRR, ARR, or churn. Plan for compliance implications of your growth.

Payment Features 255

Payment Features Payment Services Outsourcing Services Payment Solutions 255

Stax

JUNE 3, 2025

SaaS vs IaaS SaaS (Software as a Service) delivers ready-to-use applications over the internetthink tools like email marketing platforms, CRMs, or ecommerce software. SaaS companies that invest in onboarding, customer education, and proactive support tend to see higher engagement and lower churn.

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

SaaStr

JANUARY 30, 2023

This insight led Deel to focus on solving payments and compliance. Deel solved this by scaling the revenue operations team in conjunction to support sales, design quotas, and go-to-market strategies, and leverage data to identify the best strategies. If you find a product market fit, take your business global early.”

Sales Hiring 269

Sales Hiring Payment Services SaaS Payments Scale 269

SaaStr

AUGUST 9, 2024

At the time, the app store apps were calculators and sound boards before brands and streaming hit the market. You have to be scrappy at this stage, and Braze was trying to find product market fit with no product, no revenue, and no customers. It’s not about marketing or user acquisition. But that was it.

Scale 284

Scale Sales Hiring Scaling Startup 284

User Pilot

MARCH 9, 2025

Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. However, because customer needs and market conditions are constantly evolving, customer research can’t be a one-time thing. Retention: Churn rate, customer lifetime value.

SaaS 83

SaaS Social Media Interviewing Scale 83

Intercom, Inc.

SEPTEMBER 28, 2021

As Intercom grows, we’re moving into new markets and serving new customers. When we view bigger customers through this lens, we don’t focus on their employee count, revenue, or market capitalization. Product management varies depending on your industry, company stage, company leadership, or teammates. Whoever does it fastest will win.

Scale 249

Scale Management Sales Hiring Healthcare 249

SaaStr

JANUARY 12, 2022

You just close more, and churn less, and upsell more, when you show up. 5M in ARR b/c we were too small a co and compliance dept blocked renewal (shoulda raised price I guess…) ” — Jared Hansen, CEO Thrilling Foods. Few things are worse than churn-and-burn deals. They don’t show up in person.

CTO Hire 321

CTO Hire Sales Hiring New CTO CTO 321

SaaStr

DECEMBER 7, 2020

With the right tools, you can leverage product-led growth, a disruptive go-to-market strategy, that’s been adopted by the most successful companies in the subscription business, including Slack, Dropbox, Twilio and Shopify. So is churn. Splash – Virtual and in-person event marketing built for scale. .

Scaling 179

Scaling compliance Churn Innovation 179

Subscription Flow

DECEMBER 12, 2024

From customer expectations, to market trends, to business operations, everything is evolving. In simple words, it means that to expand in an unpredictable market landscape, a business has to employ various tactics to maintain a steady cash flow. Companies optimize their operations in such a way which reduces customer churn.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

SaaStr

MARCH 15, 2019

But the ones I didn’t, were the ones that silently churned. Not hiring a full-time Chief Security & Compliance Offer. Not investing more earlier in customer marketing and corporate marketing. If you go upmarket, if you move from SMBs into mid-market and then the enterprise … your culture also has to change.

Sales Hiring 173

Sales Hiring Enterprise CTO Hire CTO 173

User Pilot

MAY 27, 2025

Its not just the design, features, or marketing. Spot early signs of churn by identifying patterns in disengaged users. Just like Userpilot does, tracking ethically with its GDPR compliance and HIPAA and SOC 2 Type II certifications. What separates a good app from a great one? So, always disclose what you track and why.

Mobile 96

Mobile Retention Payment Features Onboarding 96

Subscription Flow

OCTOBER 16, 2024

But there are dozens of billing software available in the market. Compliance with financial laws Calculating your tax, and then making sure that you are compliant with all the relevant tax laws is something that you have to do often. Does it offer automated compliance? Of course, having a billing software is important.

Payment Services 59

Payment Services Payment Solutions Payment Features SaaS Payments 59

Scytale

MAY 29, 2025

In fact, CCPA compliance can be the key to building trust, setting your business apart in a highly competitive US market, and strengthening your security posture. Join us as we explore how you can turn the CCPA from a compliance burden into a real competitive advantage for your company. What is CCPA? but its just the start.

compliance 52

compliance Scale Systems Review New CTO 52

User Pilot

MAY 27, 2025

In-app training and support: Deliver on-demand training for complex tasks with in-app tooltips , FAQs, and support, boosting confidence and reducing churn. Compliance-heavy industries Sectors like finance, healthcare, insurance, and government cant afford errors in their mobile apps. reducing compliance risks and support tickets.

Technical Review 93

Technical Review Mobile Software Review Systems Review 93

SaaStr

OCTOBER 15, 2019

At Mapistry, moving upmarket is exactly what CEO, Allie Janoch, set out to do two years ago and in this talk, she and Lauren Alexander, Mapistry’s VP of Marketing and Demand Generation, will share the playbook they have developed for generating warm leads in a market of buyers unused to purchasing software. FULL TRANSCRIPT BELOW.

Underperforming Technical Team 213

Underperforming Technical Team Sales Hiring SMB Enterprise 213

FastSpring

JANUARY 27, 2022

For example, Jon Torres — a digital marketing consultant specializing in SaaS commerce — noticed that, for some of his clients, refund requests spiked around renewal time. “It In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

User Pilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Pair that with in-app communication and you’ve got a pretty good marketing strategy. Enterprise SaaS marketing, however, is a different story entirely. What is enterprise SaaS marketing? Longer sales cycles.

Enterprise 98

Enterprise Strategy Marketing SaaS 98

How To Buy Saas

DECEMBER 20, 2024

So if you are a new SaaS business owner or are planning to explore this market, here is a complete and comprehensive SaaS accounting guide to get started. However, SaaS accounting involves various factors and conditions that you must know if you are a business owner or planning to explore this market. So keep reading till the end!

Payment Services 52

Payment Services SaaS Payments Payment Solutions Payment Features 52

Stax

MAY 20, 2024

Effective management of unearned revenue involves cash flow forecasting, using the right accounting software, and mitigating the risks associated with subscription churn. Managing unearned revenue can complicate these efforts, leading to customer dissatisfaction and churn. Learn More What is Unearned Revenue?

Payment Features 167

Payment Features Payments Payment Services SaaS Payments 167

FastSpring

JANUARY 19, 2023

With PayPal, You’re Not Automatically Sales Tax and VAT Compliant The biggest issue was tax compliance. PayPal Doesn’t Offer Great European Invoicing Options The other compliance challenge NitroPack faced as a B2B company was sending EU-required VAT invoices. “If That’s not the case with FastSpring.”

Merchant Services 147

Merchant Services Payment Services Payments Payment Features 147

Sales Hacker

FEBRUARY 2, 2021

Closing an enterprise sale in a niche market follows the same sales funnel as any other deal, but a bit more fine tuned. This contrasts with traditional sales, which typically are associated with shorter sales cycles, fewer stakeholders, and are managed by a sales and marketing department. The Models of Enterprise Level Sales.

Scale 111

Scale Enterprise Marketing Sales 111

Clouded Judgement

MARCH 22, 2024

At contract expiration these customers either renew (sign another contract with same annual value), expand (sign another contract with higher annual value), contract (sign another contract with lower annual value), or churn (stop being a customer and spend goes to zero). The most common product group put in this category is vector databases.

AI 190

AI Cloud Revenue Technical Advisors 190

SaaStr

JUNE 13, 2019

A lot of these businesses use a common marketing technique in order to grow really quickly, and that marketing technique is free trial. And they were broken down roughly a third, a third, a third by targeting the SMB, the mid-market, and the enterprise. That survey had 24 questions and we were overwhelmed by the response.

Scale 249

Scale Sales Hiring SMB Payment Services 249

Valuize Consulting

NOVEMBER 19, 2024

A misread or delayed response to a client’s evolving needs can result in missed opportunities, decreased satisfaction, low adoption, unrealized value, and churn. Armed with these insights, customer success teams can proactively address pain points, enhancing client experience and reducing churn.

B2B 52

B2B Machine Learning Artificial Intelligence Outsourced Development 52

How To Buy Saas

MAY 29, 2025

Key benefits of AI-driven decision support include: Predictive Insights: Machine learning forecasts customer demand and market shifts by analyzing historical and real-time data. Personalized Strategy: Marketing and sales use AI to segment customers and tailor campaigns, improving ROI and conversion rates.

Artificial Intelligence 59

Artificial Intelligence Payment Services Payments SaaS Payments 59

FastSpring

SEPTEMBER 16, 2021

We asked a group of SaaS founders and software engineers what they look for, and we heard a wide variety of answers, including: Subscription management Payment methods Fraud detection and prevention PCI compliance Currency conversion Localization VAT and sales tax. Do you offer usage-based or other advanced membership plans?

Payment Services 147

Payment Services SaaS Payments Merchant Services Payment Solutions 147

FastSpring

JANUARY 17, 2023

Legal compliance. Plus, FastSpring takes on the liability of transactions, which means we manage chargebacks, fraud prevention, gathering and remitting consumption tax, and legal compliance. Automate Payment Failure Handling and Reduce Churn. Automate Payment Failure Handling and Reduce Churn. And much more.

Payments 124

Payments Payment Features Payment Methods Payment Services 124

Blulogix

JUNE 13, 2025

By BluLogix Team What Enterprises Really Need from Agile Billing—And Why Most Platforms Can’t Deliver, According to MGI Research For years, the billing software market has been flooded with tools that promise flexibility, automation, and ease of use. Most of them were built for startups, SMBs, or simple direct-to-consumer models.

Payment Features 59

Payment Features Enterprise Traceability Scale 59

FastSpring

JANUARY 9, 2023

A MoR also takes the lead on chargebacks, tax audits, legal compliance, and more. Finally, you’ll need to maintain a large team of tax and legal experts to maintain global compliance (because solutions like Stripe don’t help with any legalities). Taking the lead on legal compliance (including audits). Reporting and Analytics.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

FastSpring

MAY 20, 2024

Prepare for renewals with value adds to reduce churn. Churn reduction and dunning management (automatic retrying of failed renewal payments and related email communications). Tax compliance, include calculation, collection, and remittance of VAT and sales taxes. Start small with an incremental approach. And much more.

SaaS Payments 158

SaaS Payments Payments Merchant Services Payment Solutions 158

Valuize Consulting

DECEMBER 17, 2024

Revenue-based ratios often lead to overstretched CSMs who burn out and quit, and under-supported customers who fail to achieve value and churn. Here is an example: Account Profile 1: Early Adoption Industry Vertical : Financial Services, requiring stringent compliance with their data and security policies.

Technical Review 52

Technical Review Systems Review Headcount Scale 52

Stax

MAY 23, 2025

It can also make it easier to manage compliance, automate reporting, and scale operations. Its not just a feature, its a differentiator that strengthens your market position. Payment processing failures are one of the biggest issues faced by merchants and this can result in serious customer churn. Contact sales 2.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

Intercom, Inc.

MAY 14, 2019

Mid-market and enterprise sales deals are undeniably complex. When I first took over this account, the business relationship was trending poorly and the customer was at risk of churning. 2 critical security and compliance inquiries. 2 critical security and compliance inquiries. Informed: Marketing manager.

Scale 147

Scale Management Sales Underperforming Technical Team 147