SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses.

Scale 210

Scale compliance Healthcare AI 210

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 59

Retention Software Review Technical Review Scale 59

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 94

Payment Services Payment Features Payments B2B 94

ChurnZero

MARCH 31, 2022

Did you catch our Customer Success and SaaS metrics crash-course webinar with leading SaaS expert Dave Kellogg, of Dave Kellogg Consulting ? We’d like to extend a huge thanks to Dave for his expert insights below, which will help you choose and use Customer Success and SaaS metrics in a more nuanced and purposeful way.

Customer Success 98

Customer Success Metrics Technical Review Scale 98

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

MARCH 11, 2024

Looking for an effective retention analytics tool and wondering if Mixpanel is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Mixpanel is the ideal choice for your retention analytics needs. Looking for a Better Alternative for Retention Analytics?

Software Review 52

Software Review Retention Technical Review Systems Review 52

User Pilot

DECEMBER 10, 2023

Looking for a good churn analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for churn analytics on review sites, but they don’t make the choice any easier. Get a Userpilot demo for churn analytics and drive your product growth code-free.

Churn 52

Churn Software Review Underperforming Technical Team Technical Review 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

User Pilot

DECEMBER 12, 2023

Looking for a good retention analytics tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 52

Retention Software Review Technical Review Underperforming Technical Team 52

CustomerSuccessBox

MARCH 2, 2022

The global customer success software market share will rise in 2022. The accelerating growth in the customer success industry is due to: Digitization, Increased volume of data, and Advanced analytics solutions. Where customer retention and customer satisfaction are the crucial factors they work upon.

Software Review 52

Software Review Customer Success Software Transportation 52

ProfitWell

FEBRUARY 26, 2020

Customer retention can hold more weight than acquisition. Retention shows that you are providing a valuable service that keeps your customers coming back. Not to mention acquiring new customers can be rather expensive yet retaining them well, it’s a lot cheaper. What is retention software? Lower churn.

Payment Solutions 52

Payment Solutions Retention Payments Software Review 52

User Pilot

NOVEMBER 30, 2023

Mixpanel report types include Funnels, Flows, Retention, and Insights reports. In terms of intuitiveness and ease of use, Userpilot is a better alternative with its funnel, trend, retention, and path analysis. Mixpanel has multiple report types, such as its Funnels, Flows, Retention, and Insights report, respectively.

Scale 92

Scale Retention Trends Pricing 92

ChurnZero

JANUARY 26, 2021

A J oint Success Plan is a simple but powerful tool for outcome-based customer success management. It’s designed to help solution providers align with their customers’ business goals and objectives. Customer success continues to evolve as a practice within companies that enjoy recurring revenue models.

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Totango

DECEMBER 10, 2019

When you make customer retention for B2B business models a priority, you’ll not only save money on acquisition costs; you’ll also unlock the growth potential of your existing customer base. Let’s explore why customer retention for B2B is so important and how you can make it happen. Retain Customers for Life.

Retention 64

Retention B2B Enterprise Payment Services 64

User Pilot

FEBRUARY 29, 2024

Totango is a customer analytics software focused primarily on customer success and churn reduction. By collecting and analyzing customer data, businesses can create personalized experiences for customers, making customers feel both valued and understood. Retention tables. AI analytics.

Artificial Intelligence 90

Artificial Intelligence Social Media Software Review AI Search 90

User Pilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. You’re not going to recoup all that investment with just one round of monthly payments per customer.

Churn 52

Churn SaaS Payments Payment Solutions Social Media 52

User Pilot

MARCH 29, 2024

By analyzing user behavior patterns and uncovering valuable insights, behavior analytics tools enable businesses to design strategies that drive retention and business growth. Zendesk is best for tracking user interactions with the customer service team. Akkio is the best behavioral analytics tool for churn prediction.

Social Media 87

Social Media AI Retention Pricing 87

User Pilot

MAY 16, 2023

Good value metrics are easy to understand for users, aligned with product value , and grow with customer usage. To evaluate your value metrics and how you use them in your pricing plan, you can track metrics like customer churn , user retention, MRR, or customer lifetime value. Start with surveys.

Metrics 93

Metrics Customer Lifetime Value SaaS Pricing 93

ChurnZero

JANUARY 3, 2020

Lessons Learned about Building Remote Customer Success Teams from 4 Years on the Job. Author: Ingmar Zahorsky , VP of Customer Success, ChartMogul. ChartMogul hasn’t always been a remote company, but the customer success team started with remote in mind. Jumpstart customer success with great self-help tools.

Customer Success 64

Customer Success Sales Hiring Scale Onboarding 64

SmartKarrot

MAY 19, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: iDeals As a Customer Success Manager, you’ll be analysing market trends, analysing potential customers, and figuring out what they expect from the product. Assisting customers via phone or email when they have a query or problem.

Customer Success 19

Customer Success Sales Hiring Data Analysis compliance 19

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Outsourced Development Payment Features Government 19

User Pilot

SEPTEMBER 21, 2023

This information can then be used to improve the user experience, optimize in-app flows , and boost retention. Reduce customer churn : By monitoring behavior over time, you can detect signs of disengagement or dissatisfaction. Doing this helps you add more value to users and increase retention.

Payment Features 89

Payment Features Customer Lifetime Value User Experience Churn 89

SmartKarrot

FEBRUARY 9, 2023

Role: Head of Customer Success Location: San Francisco, CA, United States Organization: Ikigai As the Head of Customer Success, you’ll manage the onboarding of new clients and ensure a smooth transition from sales. Ensure that our communications and updates are received by all users at each customer.

Customer Success 19

Customer Success Sales Recruiting Technical Review Outsourced Development 19

Subscription Flow

NOVEMBER 13, 2023

However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. The subscription economy is booming. These demands can be very challenging to keep up with in the highly competitive industry.

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

User Pilot

MARCH 21, 2023

Cohort analysis gives you insights into the impact of product changes on user retention and how it varies across seasons. Analyze user behavior patterns App analytics can help you identify patterns in user behavior that lead to either their success or failure. Mixpanel is one of the best mobile analytics tools.

Management 81

Management Technical Review Outsourced Development Mobile 81

User Pilot

MARCH 7, 2024

Userpilot – best for user journey analytics Userpilot is a digital growth platform designed to analyze customer journeys, reduce customer churn , and optimize product experience. Retention tables. Userpilot lets you conduct retention analysis. A retention table in Userpilot. User segmentation.

Social Media 97

Social Media AI Search Mobile AI 97

SmartKarrot

NOVEMBER 29, 2021

Role: Head of Customer Success Location: New York, NY, US (Hybrid) Organization: Pinecone As a Head of Customer Success, you will hire, train, and manage a high-performing customer success team including pre-sales, post-sales, and professional services. calling non-responsive customers).

Customer Success 19

Customer Success Sales Hiring Technical Review SMB 19

SmartKarrot

APRIL 14, 2023

Role: Customer Success Manager Location: London Area, United Kingdom (Hybrid) Organization: ContractPodAi As a Customer Success Manager, you’ll establish the strategy framework, guidance, and oversight for how ContractPodAi collaborates with its clients. Develop and implement a post-sale success management strategy.

Customer Success 15

Customer Success Travel compliance Retention 15

User Pilot

FEBRUARY 15, 2024

Google Analytics is a freemium web analytics tool with powerful features for tracking, conversion, and retention , among others. Hubspot is a powerful customer platform with a variety of hubs containing various features for tracking sales funnels, interpreting marketing data, and more. Retention tables. Starts at $48/month).

Sales Funnel 92

Sales Funnel SaaS User Experience Forecasting 92

User Pilot

FEBRUARY 28, 2024

Because Pendo is a no-code product adoption platform, your product marketers and customer success managers won't be bottlenecked by an overreliance on engineering resources. Pendo's analytics are divided into paths, funnels, and retention — with the lattermost being able to track cohort churn over time.

Software Review 95

Software Review Engagement Technical Review AI 95

User Pilot

APRIL 7, 2024

Userpilot – the best user journey tracking tool for web analytics Userpilot is a product growth platform for enterprises possessing user-tracking software for web analytics to increase adoption and reduce churn. Retention tables. The retention table feature lets you monitor the retention rates of different cohorts.

Scale 86

Scale Social Media AI Search SaaS 86

User Pilot

MARCH 14, 2024

Here are some features to look for: Flexible customizations : Customize user group views based on the acquisition date, product usage, or demographics to understand individual behavior. Customer segmentation : Segmenting customers lets you customize marketing and product efforts. last 2 weeks, or last 180 days).

Software Review 52

Software Review Technical Review Pricing Retention 52

User Pilot

MARCH 14, 2024

Here are some features to look for: Flexible customizations : Customize user group views based on the acquisition date, product usage, or demographics to understand individual behavior. Customer segmentation : Segmenting customers lets you customize marketing and product efforts.

Technical Review 52

Technical Review Software Review Pricing Underperforming Technical Team 52

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. You can track retention of your preferred segments in 90 days by default, but you can also select other time ranges. Retention analysis in Heap.

Software Review 85

Software Review Technical Review Underperforming Technical Team Retention 85

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. AI analytics. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. AI analytics. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52

User Pilot

MARCH 26, 2024

Akkio – the best digital analytics solution for churn prediction. Retention tables. Conducting longer-term effectiveness for your users is possible with Userpilot's retention analysis feature. You can create retention tables to monitor retention rates among users over time. AI analytics. Enterprise.

Artificial Intelligence 52

Artificial Intelligence SaaS Payments Payment Solutions Payment Services 52