OPEXEngine

MAY 18, 2021

In this blog, we are looking at the business metrics that can be measured quantitatively and providing a few insights on how investors analyze them. SaaS metrics are viewed differently at different stages of growth and for different sales models, primarily whether a company is selling into an SMB or enterprise marketplace.

SaaS Payments 98

SaaS Payments Metrics Payments Payment Services 98

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. But once they’re happy with a service, they can help build trust with new customers as well.

Software Review 118

Software Review Trends Software Marketplace as a Service 118

Neil Patel

FEBRUARY 4, 2021

NP Digital is a performance marketing agency built by marketers, and our global offices allow us to deliver our specialized services to clients worldwide. Mike Kamo, Founder and Global CEO, NP Brands, is a leader in building, managing, and scaling businesses. Meet our Co-Founders: Neil Patel and Mike Kamo. and around the world.

VP of Engineering 126

VP of Engineering Marketing Marketplace as a Service Social Media 126

OPEXEngine

FEBRUARY 22, 2022

There are many ways to classify SaaS companies, but differentiating companies based upon who their customers are presents the best approach for measuring performance and driving success for SaaS businesses. Business to Consumer (B2C). Enterprise. SMM SaaS Company Overview & Market Dynamics.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

Sales Hacker

AUGUST 7, 2020

Today, I’m going to walk you through the quirks and differences between selling in a start-up or small to medium business (SMBs), versus selling in a large enterprise organization so you can choose an organization you’ll thrive in. Salespeople are not as tightly managed in start-ups or SMBs, and most of us like that.

Scale 77

Scale Enterprise Sales Hiring Technical Review 77

Neil Patel

DECEMBER 8, 2020

Or, they’re using a solution that doesn’t fit with their business. Clockify – Best Reporting Features Time Doctor – Best for Employee Monitoring Toggl Track – Best for Holding Everyone Accountable TSheets – Best for GPS Monitoring Tick – Best for SMB Time Management. There are only two reasons, really.

Payment Solutions 140

Payment Solutions Software Payment Methods Payments 140

SaaStr

MARCH 20, 2020

317: Rachel Hepworth is VP of Marketing @ Pilot, the startup that offers the best bookkeeping, tax and CFO services for growing businesses. 318: The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. This episode is sponsored by TaxJar.

SMB 185

SMB Scale Startup Marketplace as a Service 185

Intercom, Inc.

MAY 13, 2021

Enterprise customers have specific demands, and you need to evolve your business to meet them in order to drive customer adoption, manage deep partnerships, and mitigate the risks along the way. Leveraging customer insights across your business. Of course, we always excelled in SMB at Slack as well.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

OpenView Labs

SEPTEMBER 10, 2020

Enterprise sales is not a simple switch to make from SMB sales—it’s a completely different beast. After all, the marketplace speaks the loudest, and without customers you don’t have a business. And if you’re used to dealing with SMBs, get ready for a big change in your process. Source: SalesHacker.com.

Sales Hiring 74

Sales Hiring Enterprise Scale Startup 74

Intercom, Inc.

DECEMBER 13, 2018

Facebook’s mission statement has been examined everywhere from college business case studies to the hallowed halls of the United States Congress. We’re doing something that is quite different from what Facebook does with a very different business model, a different product, but the missions are very much alike.

Scale 151

Scale Marketplace as a Service Mobile Sales Hiring 151

Sales Hacker

SEPTEMBER 16, 2021

With the advent of product-led growth – where people can experience a SaaS product with a free self-service account or want hands-on support over several months – evaluations can take different forms, have varying costs to the seller, and require different levels of commitment from buyers and sellers. Sales Profile: SMB to Commercial.

Revenue 74

Revenue Sales SMB Engineering 74

SaaStr

JUNE 3, 2020

The SaaS Trust Crisis is making it harder to market and sell software and services than ever before. And today, I’m very excited to be the co-founder and CEO of G2 where we’re building the world’s leading marketplace for SaaS software. The situation is getting worse. Godard Abel | Co-Founder and CEO @ G2.

Software Review 184

Software Review Scale Technical Review SaaS 184

SmartKarrot

JUNE 7, 2023

Apply here: [link] Role: Senior Customer Success Manager Location: San Francisco, CA, United States (Remote) Organization: NCX As a Senior Customer Success Manager, you’ll build strong relationships with landowners to comprehend and advocate for their needs, ensuring their success with NCX’s platform and marketplace.

Customer Success 19

Customer Success Point of Sale Marketplace as a Service SMB 19

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Customer service as a model for growth.

Scale 188

Scale Scaling Sales Hiring Underperforming Technical Team 188

Sales Hacker

FEBRUARY 12, 2021

As businesses grow, their software requirements grow as well. At this point, a business needs to look for an enterprise solution that can support its growth. At this point, a business needs to look for an enterprise solution that can support its growth. As businesses grow and adapt, software shouldn’t hold them back.

Payment Solutions 84

Payment Solutions Enterprise Scale Payments 84

Sales Hacker

MARCH 18, 2019

How to build both SMB and Enterprise-grade CS teams and what tools to use to empower them. How to Succeed in Business with Really Trying [31:14]. Chorus records, transcribes, and analyzes business conversations in real time to coach reps on how to be become top performers. Using culture to drive global team-wide engagement.

VP of Engineering 69

VP of Engineering Sales Hiring Scale Technical Review 69

Point Nine Land

JANUARY 17, 2019

Hi there, we’re Point Nine Capital a VC firm focused on SaaS and marketplaces. I’m not sure about the reasons, but my guess is: Job opportunities become more scarce, which means that some smart and driven people are forced (or encouraged) to start their own business. but it’s a tradition now). on how we engage with their software (e.g.

Technical Review 40

Technical Review Marketplace as a Service Software Review Venture Capital 40

SaaStr

SEPTEMBER 4, 2020

371: It’s no secret that businesses today are struggling with an unpredictable economy. That is really happening in the marketplace. And it’s happening at companies that are 50 or 100 years old, where they’re having to find new ways to reach their customers with brands and services. But management has changed.

Scale 163

Scale Underperforming Technical Team Sales Hiring Branding 163

SaaStr

SEPTEMBER 27, 2019

268: Ryan Bonnici is the CMO @ G2, the company that allows you to get the right software and services for your business with over 897,000 user reviews to help you make smarter buying decisions. And so that’s when I start putting my fingers in other people’s pies, in whatever the business I am in. I love it.

Sales Hiring 136

Sales Hiring Sales Recruiting Scale Software Review 136

SaaStr

JUNE 10, 2020

Marketing leaders must focus their teams on the areas that will drive revenue while they cut costs – the biggest impact for the business. I’ve advised more than 25 companies, seven of which have been acquired in the last two years and three of which have gone out of business. Are you a revenue driver or a cost center?

Travel 181

Travel Marketing Scale Outsourcing Services 181

SaaStr

JANUARY 28, 2020

Jason : And two things, I founded EchoSign because we had SMBs and enterprise customers. The SMBs during the recession churned at a massive rate, right? Our monthly self-service churn went from like 3% to like 9%, right? SMB numbers are harder to get with, but it’s like 60 or 70 for SMBs. We were wrong.

Sales Hiring 210

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 210

SaaStr

AUGUST 16, 2019

We always talk about metrics and targets and KPIs, but as we know, there’s real people building these businesses and behind these numbers. There was the product and the service, which I just completely believed in. You can let me know on Instagram @HStebbings1996 with two Bs, and I respond to all messages there personally.

Scale 141

Scale Underperforming Technical Team Sales Hiring Interviewing 141

Unbounce

JUNE 16, 2020

especially for SMB SaaS startups. Today, small and medium SaaS businesses are discovering the power of using partners to help sell their products. This guide is all about answering the burning questions you might have about launching a partner program (or optimizing an existing one) for your SaaS business. Reseller Programs.

Outsourcing Services 131

Outsourcing Services Sales Recruiting Scale SaaS 131

SaaStr

JULY 11, 2019

What we try to do is this integration between two or three companies to be so flawless that for the customer seems like it’s only one application, but you are taking advantage of the best E-mail service, the best chat service, the best voice service. Doing a product for SMB is fairly simple. Tiago Paiva: Oh yeah.

Sales Hiring 257

Sales Hiring SMB Scale Cloud 257

Neil Patel

OCTOBER 21, 2020

But what if the tables turn, and your legitimate business is listed? How Ripoff Report Listings Can Impact Your Business. 93% of consumers use online reviews to help them determine which products and services to buy. So having just one negative review online can harm your business by turning good customers away.

Payment Methods 126

Payment Methods Payment Services Marketplace as a Service Payments 126

Neil Patel

DECEMBER 23, 2020

HubSpot CRM – Best free marketing CRM Really Simple Systems – Best free sales CRM Agile CRM – Best free customer service CRM Flowlu – Best for SMB finance Apptivo – Best for basic business management. How will the free CRM software fit within your current business processes?

Payment Solutions 139

Payment Solutions Software Review Software Payments 139

Intercom, Inc.

SEPTEMBER 26, 2019

What makes companies like Box and Slack real platforms versus just products that have kind of great extensibility, and why do you think it’s important to their business strategy to actually become a platform? Everyone wants to be a platform at the moment. Ceci Stallsmith: This is one of my favorite topics. Those are big amazing companies.

Underperforming Technical Team 170

Underperforming Technical Team Marketplace as a Service Outsourced Development Development 170

yoursales

JANUARY 28, 2022

With the launch of the Pipedrive Marketplace a very wide range of third party apps & integrations. Bombora - Businesses are researching you. Better Proposals - Win more business, Get paid faster. Revv - Run your business one document at a time. Mimiran – More Leads and More Deals for SMB Services Business.

Scale 111

Scale Payment Methods Payment Solutions Sales Recruiting 111

SaaStr

AUGUST 15, 2020

If everybody’s just doing a little sliver of the work, how do you roll it up into a meaningful business case? Provide a platform, not a tool, that can be a consolidator and something that can drive costs, but still have all the features necessary to get the business results. I don’t know anyone right now.

Payment Methods 194

Payment Methods Merchant Services Scale Payments 194

SaaStr

JUNE 16, 2020

Leveraging survey data from 66+ enterprise SaaS companies, Matt Garratt, Managing Partner of Salesforce Ventures shares the landscape of how businesses are shifting their sales & GTM strategies to react to today’s uncertain times. So I think that is somewhat of a good news in this in that SaaS businesses are sticky.

Sales Hiring 164

Sales Hiring Scale SaaS Payments Payment Services 164

ChurnZero

OCTOBER 12, 2021

VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client. Renewal/Expansion Hero – Jisr.

Healthcare 98

Healthcare Systems Review Scale Point of Sale 98

Hitenism

DECEMBER 26, 2016

That’s because the people who are working in the SaaS industry or investing in these businesses are sharing much more of the details about all aspects of growing and scaling a SaaS business. Technical knowledge about SaaS businesses is widely available for free. SMB-focused companies often find growth by going upmarket.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

Chart Mogul

SEPTEMBER 15, 2023

The SaaS Metrics That Matter by David Sacks, Ethan Ruby One of the best features of SaaS businesses is how easy they are to measure. The SaaS Business Model & Metrics: Understand the Key Drivers for Success by David Skok, Matrix Partners SaaS Metrics — 201 A slightly deeper dive into SaaS industry metrics. Source SaaS Metrics 2.0:

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Brian Balfour

JANUARY 4, 2017

DON’T RELY ON AVERAGE CAC CAC = Total Marketing + Sales Expenses / # of New Customers Acquired The above basic CAC calculation will get you the average CAC across your business. Business Pro $40/month – Likely targeted at companies with power users (i.e. We assume the other tiers all are self service and don’t require sales.

Scale 71

Scale Marketplace as a Service Acquisition Content Marketing 71

SaaStr

JULY 26, 2019

To date, Eric has raised over $12m for Zylo from some of the best in the business, including Byron @ Bessemer, Salesforce, GGV, Semil @ Haystack, and the team at High Alpha. Finally, prior to Shoutlet, Eric spent over 7 years at ExactTarget as a Senior Business Development Manager which is where he met High Alpha’s Scott Dorsey.

Sales Hiring 146

Sales Hiring Scale SaaS Payments Payment Services 146

ChurnZero

OCTOBER 12, 2021

Onboarding Hero – VAIRKKO VAIRKKO is an online cloud HR and LMS software company that provides innovative and affordable HRIS and Training Management solutions exclusively written for businesses within the small to mid-sized marketplace. The SPINS service model doesn’t allow for 100% coverage of a CSM to every client.

Healthcare 52

Healthcare Systems Review Scale Point of Sale 52

Sales Hacker

FEBRUARY 7, 2018

Previously they may have only spent $1,000 when buying a SaaS service online. Now the services have matured where buyers are spending 20x in online services is relatively comfortable. In 2016 Randy was on track to grow the business from $4M to $6M with a big deal that could take it close to $7M. Randy was let go in July.

Scale 87

Scale Growth Hacking Scaling Sales Hiring 87