Intercom, Inc.

JUNE 1, 2021

As brick-and-mortar businesses closed worldwide, companies and customers alike had to pivot to digital-first ways of doing business. Most support teams have seen an influx of support queries since COVID-19 hit – and those issues are more complex than ever. Download your copy of the thought leadership paper now.

Underperforming Technical Team 232

Underperforming Technical Team Technical Review Scale Headcount 232

Sales Hacker

AUGUST 11, 2023

Ang shares her 5 P’s of Sales Leadership: Professionalism Preparation Process Performance Play More on these below. Ang McManamon is a tenured sales leader who puts culture first, helps build high performing SaaS teams, and executes with urgency across all areas of an organization. How did you bootstrap your career?

Scale 63

Scale Leadership Sales Hiring Sales 63

Intercom, Inc.

AUGUST 15, 2018

At Reddit, he led a team of 35 – none of whom knew how to manage other engineers. He had to quickly determine which team members displayed a potential for leadership and teach them the fundamentals of management so they could make new hires and scale – without ruining the culture. Short on time?

Leadership 141

Leadership Engineering Part-Time VPE CTO Coach 141

OpenView Labs

JANUARY 12, 2022

Take Stack Overflow , the world’s largest software developer network, community, and platform, serving close to 100 million monthly visitors. It might be a little surprising to learn that the leadership style at Stack Overflow is decidedly not binary. This doesn’t mean that playbooks and frameworks are always a bad idea.

Leadership 76

Leadership SMB Underperforming Technical Team Scale 76

SaaStr

APRIL 17, 2024

You want people to call you because you have a great business. Most often, you get a call from a function called corporate development. It’s not a bad relationship to have, but understand that they’re deal executors, not deal creators. At places like Google or Meta, they’re organized into business units. It’s happened.

Underperforming Technical Team 166

Underperforming Technical Team Data Development Team Review Technical Review 166

SaaStr

JANUARY 13, 2023

If there’s one thing in business (and life) that’s guaranteed, it’s that things will break. To thrive in those environments, they develop the skill sets needed. At Wiz, the leadership team thinks of the company as a child. While your team is small, your communication process can be simple. Best-laid plans.

Scale 256

Scale Underperforming Technical Team Leadership Communication 256

OpenView Labs

JULY 1, 2020

IT teams scrambled to respond to the work-from-home lockdown by developing new procedures for provisioning home equipment, deploying new collaboration tools, beefing up their VPN networks and redesigning their service desk support procedures. There’s a Difference. If Phase I was a sprint, Phase II will be a marathon.

Underperforming Technical Team 86

Underperforming Technical Team Headcount Compensation Leadership 86

SaaStr

NOVEMBER 25, 2023

The underperformers who aren’t putting in the effort get a conversation, and if things don’t change, it’s not a good fit. Jameson and Sam also recommend that across the org: sales, marketing and CS — the early and sooner you can get the entire team re-focused on creating their own pipeline, the better. Guess what?

Sales Hiring 217

Sales Hiring Underperforming Technical Team Revenue Sales 217

SaaStr

MAY 10, 2022

A crisis can strike at any time without warning, and it can be especially stressful when business leaders are not prepared for the unknown. Many businesses are struggling to survive after the pandemic triggered unprecedented challenges, crippling the global economy as a whole. Develop a well-defined vision.

Travel 222

Travel Revenue Underperforming Technical Team Scale 222

Sales Hacker

DECEMBER 19, 2022

By now, most business leaders have had some kind of run-in with the effects of the Great Resignation. As the president of Sales Xceleration, a firm specializing in assessing and implementing sales strategy , sales processes, and sales execution to drive growth, I’ve seen how job hopping can affect otherwise stable sales teams.

Sales Hiring 79

Sales Hiring Underperforming Technical Team Sales Recruiting Compensation 79

SaaStr

FEBRUARY 4, 2020

Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. Gusto now serves 100,000 small businesses. Who was the highest engaged teams?

Scale 185

Scale Underperforming Technical Team Scaling Leadership 185

Sales Enablement, SaaS and Growth

MARCH 23, 2020

One of the biggest challenges businesses face when they grow is scaling effective , autonomous and quick decision-making. It has a compounding effect - the more good decisions a business makes, the better the results will be. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

Underperforming Technical Team 213

Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

CustomerSuccessBox

MARCH 11, 2022

As Customer Success specialists, we often think of quarterly business reviews (QBRs) as the reviews we do with our own customers, when we summarize recent successes, outline future targets, and build our connections with key stakeholders. Why Internal Quarterly Business Review is important.

Underperforming Technical Team 52

Underperforming Technical Team Customer Success Business Forecasting 52

Sales Hacker

JANUARY 19, 2023

I traveled with them in business class to see clients. I socialized with them at elegant black-tie events, fine client dinners, and weekend leadership retreats. Maybe it goes without saying, I never heard them mistake the mail room guy or the security guard for a leadership team member.) But they didn’t see me.

Sales Recruiting 85

Sales Recruiting Underperforming Technical Team Sales Hiring Sales 85

Sales Hacker

FEBRUARY 27, 2020

The best way to do that is to develop the right behaviors in your sales reps. There are many things that can drive revenue growth within your company, but as a sales leader, it all starts with your team. Here are five key areas to challenge your team on in order to grow both them and your company. You have to be a sales LEADER.

Underperforming Technical Team 96

Underperforming Technical Team Development Revenue Sales Hiring 96

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. to build digital grocery businesses in the U.S. a16z has long had an investment theory that we should invest behind strengths of a business model and opportunity, not lack of weakness.

Marketplace as a Service 142

Marketplace as a Service Scale Underperforming Technical Team Construction 142

Intercom, Inc.

MARCH 12, 2019

A little over a year ago, I got the opportunity to start a new team within our sales organization – a team of Relationship Managers dedicated to growing our current customers at scale. We now had “hunters” who acquire new business and “farmers” who nurture existing business. Relentlessly measure impact.

Sales Hiring 171

Sales Hiring Sales Recruiting Underperforming Technical Team Scale 171

User Pilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Underperforming Technical Team 75

Underperforming Technical Team New CTO Interviewing CTO 75

User Pilot

AUGUST 21, 2023

TL;DR Product managers need to have good problem-solving, communication, and leadership skills. Product managers often work in cross-functional teams and bridge the gap between multiple departments. Leadership. What qualities do you look for in a strong product team? As such, they need to have superb communication skills.

Interviewing 78

Interviewing Underperforming Technical Team Management Sales Hiring 78

Intercom, Inc.

OCTOBER 22, 2019

If you are new to sales management, it can be hard to know what concrete steps you can take to improve your skills, be recognized, and eventually, rise to a senior leadership role. For LB, this means having a consistent, well-defined rallying cry for her team to get behind. Improve your organization, not just your team.

Sales Hiring 123

Sales Hiring Underperforming Technical Team Sales Management 123

Sales Hacker

OCTOBER 17, 2022

In business, change is vital.” – Warren G. Because of this, companies have become hyper-focused on the top line of their business. As cross-functional leadership teams across the country clamor to prioritize and agree upon the top threats to address, many underestimate the importance of effective change management.

Sales Recruiting 77

Sales Recruiting Underperforming Technical Team Strategy Management 77

SaaStr

JULY 25, 2021

I still remember the very first time I met Dev back in 2011 and I was this engineer turn first-time founder, CEO running the business. And we were like less than 10 million ARR and business was doing very well. And I met with Dev and I was telling him our business was doing very well and he asked me, “Why is it doing well?”

Sales Recruiting 255

Sales Recruiting Sales Hiring Scale VP of Engineering 255

User Pilot

NOVEMBER 23, 2023

That’s what Dave Martin , a product leadership coach, has talked about in his talk at this year’s Product Drive Summit hosted by Userpilot. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. The thing is, users don’t need the majority of features that product teams build.

Scale 86

Scale Underperforming Technical Team Sales Recruiting Software Review 86

SaaStr

FEBRUARY 16, 2022

That’s the one fundamental fact on which we can base our businesses. As companies begin to succeed, they sometimes develop a tunnel vision towards the customers who have brought them their success. But just the fact that your company is generating ideas can help product teams, sales, success, marketing – everyone – to do better.

Underperforming Technical Team 258

Underperforming Technical Team Company Culture Customer Success Product Marketing 258

Scytale

DECEMBER 13, 2023

CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. The CISO coordinates with technical teams to contain breaches and prevent future attacks. Strong information technology background with a Diploma in Business Computing.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

Scytale

DECEMBER 13, 2023

CISOs face a challenging landscape with emerging technologies, security and privacy compliance, and an increasing number of cyberattacks targeting businesses. The CISO coordinates with technical teams to contain breaches and prevent future attacks. Strong information technology background with a Diploma in Business Computing.

Technical Review 52

Technical Review Underperforming Technical Team compliance Automotive 52

How To Buy Saas

DECEMBER 11, 2023

Elevating your career to new heights could be just a business certificate away. Contrary to popular belief, these courses aren’t exclusively for business tycoons-in-the-making. In truth, professionals across all sectors can find immense value in the knowledge imparted by a business course.

Business 40

Business Underperforming Technical Team Interviewing Leadership 40

Neil Patel

OCTOBER 25, 2020

But should you build your own in-house marketing team or hire an agency partner? Digital agencies are companies that help other businesses perform a specific function such as marketing, development, or design. They act as a substitute for an in-house team, serving the same labor function but outside of the organization.

Sales Hiring 145

Sales Hiring Outsourcing Services Underperforming Technical Team Sales Recruiting 145

SaaStr

NOVEMBER 26, 2019

sales team. Well, let’s go to the business school at Michigan.” I did all sorts of things there from sales, to project management, to running the engineering team, hiring. This is where I got my chops in growing and scaling enterprise sales teams. We have team selling here that extends beyond the sales team.

Scale 227

Scale Sales Hiring Underperforming Technical Team Sales 227

Sales Hacker

JANUARY 22, 2020

Instead, top reps are leveraging the latest thought leadership topics to form connections with prospects and spark mutually engaging conversations. Sales reps often have tunnel vision around quota, but while ensuring a happy business relationship through consultative selling isn’t necessarily more important, it’s at least equally important.

Sales Hiring 76

Sales Hiring Interviewing Underperforming Technical Team Sales Recruiting 76

Chart Mogul

NOVEMBER 7, 2019

Growing your business requires constant optimization. Wes Bush reveals the growth process he uses to grow his business. At the Product-Led Institute, we developed the “Triple-A” sprint, which focuses on rapidly identifying problems, building solutions, and measuring impact. Start by analyzing your business.

Underperforming Technical Team 69

Underperforming Technical Team Development Churn Metrics 69

ChurnZero

APRIL 1, 2022

Like many people with leadership aspirations, Sharon saw the vice president title as her dream designation: “I knew that a VP role would be harder to attain because there are fewer of them within a company structure.”. How to help teams with imposter syndrome as a leader. How to help teams with imposter syndrome as a leader.

Customer Success 98

Customer Success Underperforming Technical Team Leadership Strategy 98

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? She was hired because they saw a bit of softening in new business growth, and she came to help diagnose what was going on and help scale the business. The bad news is it wasn’t driving the results they wanted.

Scale 246

Scale Sales Hiring Scaling Revenue 246

Sales Hacker

OCTOBER 9, 2019

In many SMB companies, the business owner wears many hats, one of which happens to be the sales manager. That rarely works, however, because the business owner is trying to do too many things at once. Without the proper training, they don’t have the necessary skills or tools to manage this critical business function. Absolutely!

Sales Hiring 68

Sales Hiring Leadership Management Sales 68

User Pilot

NOVEMBER 21, 2023

TL;DR Product managers often don’t get the due recognition for their work and their role is often marginalized by frustrated leadership or other teams. Instead of staying in the zone of most competence, divide your attention across all aspects of the product, like the business, tech, and UX. Let’s dive in! The iceberg effect.

Technical Review 81

Technical Review Management Underperforming Technical Team Leadership 81

OpenView Labs

JULY 20, 2020

The true cost to a company of a bad sales hire making $50k annually can be $380k , meaning the stakes for each hire are almost 8x an individual’s salary. Hiring well or poorly will literally make or break your business. Better interviewing = better sales teams. Mistake #3: hiring homogenous teams.

Interviewing 73

Interviewing Sales Hiring Sales Recruiting Underperforming Technical Team 73

Natalia Luneva

NOVEMBER 11, 2020

Today I interview Cynthia Del’Aria and we talk about leadership in the SaaS world. Cynthia helps business owners turn their idea for an app, custom software, subscription product, or website into higher profit with higher margins. The importance of leadership for SaaS companies.

CTO Coach 52

CTO Coach New CTO Leadership CTO 52