SaaStr

MARCH 9, 2022

During his SaaStr Annual presentation, Tom Clayton, CRO of Bill.com, shared his insights and advice for growing revenue streams to maximize business success. . Pursue Diverse Revenue Models. Sometimes, it takes innovative thinking to pull more revenue out of a current customer base or business model.

Revenue 235

Revenue Sales Hiring Leadership Scale 235

User Pilot

APRIL 11, 2023

Understanding the average customer retention rate for your industry is critical to determining the health of your business. It tells you whether your customer retention rate is too low or just good enough. If customers are the lifeblood of any business, then customer retention is the glue that holds it all together.

Retention 98

Retention Automotive SaaS Customer Lifetime Value 98

Kellblog

JUNE 10, 2021

This is a quick post to share the slides I presented today at the GainSight Pulse Everywhere 2021 conference in a session entitled Net Dollar Retention, Key Benchmarks at $50M, $200M, and $1B in annual recurring revenue (ARR). In the session we discuss: The answer, which is 104%. Median NDR which is surprisingly invariant across size.

Benchmarks 110

Benchmarks Retention Subscription Payment Features 110

Blulogix

MARCH 21, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Elevating Customer Retention in B2B Subscriptions For B2B subscriptions, customer retention is a pivotal factor underpinning the long-term success and sustainability of businesses.

B2B 52

B2B Subscription Payment Features Retention 52

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Launching customer retention programs that reward loyal customers.

Retention 89

Retention Strategy Management Churn 89

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 98

Payment Solutions Payment Methods Retention Software Review 98

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

Subscription Flow

NOVEMBER 20, 2023

Businesses are shifting from rigid, consumption-based business models to flexible ones that let users pay for the goods and services they use only as much as they use them. Therefore, reengineering the value chain and realigning teams to the new business model are necessary for this major shift.

Payments 59

Payments Payment Features Payment Services Subscription 59

Blulogix

FEBRUARY 16, 2024

Streamlining Success: What is the Role of Automation in Customer Lifecycle Management for Recurring Revenue? Automation , in this context, emerges as a critical tool, enabling businesses to effectively manage customer relationships from initial engagement through to retention and beyond.

Payments 52

Payments Payment Services Revenue Management 52

ProfitWell

AUGUST 14, 2020

What does the switch to a DTC business model entail, and is it the right choice for your business? What is the direct to consumer business model? Before we get started, let's quickly define what a DTC business model is. History of the direct to consumer business model.

Business Model 52

Business Model Business Advertising Subscription 52

SaaStr

NOVEMBER 15, 2022

This flexible mindset creates just the right conditions for embracing evolving business models and new metrics. A general understanding of the SaaS business model grew as the SaaS sector matured. as a common language to analyze a cloud business. Gross Retention = 90% +. Recurring Revenue = 90% +.

Metrics 205

Metrics Machine Learning Artificial Intelligence Technical Review 205

Blulogix

JANUARY 6, 2024

Unlocking Revenue Potential with a Robust Subscription Billing Platform By BluLogix Team Welcome to the fifth installment of our series on selecting the right subscription billing platform for your business. In today’s competitive market, businesses are constantly seeking ways to grow and remain profitable.

Payments 52

Payments Subscription Payment Features SaaS Payments 52

Baremetrics

AUGUST 22, 2021

Subscription revenue can be defined most simply as a model which generates income from customers through recurring fees that are paid at regular intervals. Before we get into the more complicated stuff, let’s consider the difference between earning revenue and collecting revenue. Subscription Revenue is Easier to Scale 3.

Payment Features 90

Payment Features Payments Subscription Revenue 90

ProfitWell

APRIL 23, 2020

Customer retention is more important than ever during these uncertain times. Businesses that are able to retain customers now, at the height of the crisis, will be in a much better position post-crisis. Here are some strategies based on basic customer retention principles to help you get through this challenging time.

Payment Methods 110

Payment Methods Retention Payment Solutions Payments 110

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Every act of providing value is therefore an act of customer retention.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

Tom Tunguz

AUGUST 26, 2020

Today, the company is a massively successful SaaS business and another example of the flywheel business model that creates demand at the individual user and leverages that interest to sell department and company-wide contracts. TTM Revenue, $M. Revenue Growth. Net Dollar Retention. S&M Spend / Revenue.

Payment Solutions 363

Payment Solutions Payments Outsourced Development Payment Services 363

CustomerSuccessBox

MARCH 25, 2021

No matter what era we live in, customer retention is something that will never fade away. Financial Mathematics of a SaaS business model. SaaS business models are different from traditional business models. It is the key to getting the pulse on the importance of customer retention.

Retention 52

Retention SaaS Payments B2B Business 52

SaaStr

OCTOBER 17, 2022

If you’re only investing in sales and marketing, you’re missing a huge revenue opportunity. Customer Success isn’t just for established leaders; it also helps growth-stage companies compound their growth through retention, upsell and expansion. Determine how much business each CSM can handle. Scaling your customer success team.

Customer Success 215

Customer Success Sales Hiring Scale Leadership 215

Techsnyder

DECEMBER 19, 2021

SAAS CEOs and CROs are always on the prowl for one thing for sure and that is about how do I increase my recurring revenue and profitability. Recurring is the key for profitable sustenance of the SAAS business model. Best way to ensure customer retention, upsell and cross sell is to ensure paying extra attention to services.

Revenue 52

Revenue SaaS Acquisition Outsourced Development 52

Casey Accidental

OCTOBER 27, 2020

This is part three of a three part series on sequencing business models. In part two of our Sequencing Business Models series , we talked about the different types of marketplaces and what needs to be built to be effective in each of them. This post is a collaboration with Gilad Horev.

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

ProfitWell

MAY 21, 2020

Customer acquisition vs. customer retention—which one is better? Efforts to improve retention are often put on the back burner, or totally neglected. In reality, though, retention offers a much higher ROI on advertising spend for certain business models—and is often much more cost-effective than its counterpart.

Acquisition 98

Acquisition Retention Advertising Customer Lifetime Value 98

ProfitWell

NOVEMBER 6, 2019

The subscription revenue model is hardly new. It’s simple: the subscription revenue model benefits both customers and companies. Meanwhile, companies offering subscriptions can scale with confidence, with predictable revenue and deeper relationships with their customer base. What is the subscription revenue model?

Payment Features 74

Payment Features Payments Subscription Revenue 74

FastSpring

NOVEMBER 2, 2023

We are excited to share the release of three new groundbreaking features designed to turbocharge your subscription revenue! Offers API Offers API is a revenue catalyst that enables businesses to maximize revenue at every customer interaction. Check out our 1ClickPay product announcement. Interested?

Subscription 139

Subscription Payment Features Payment Methods Payment Solutions 139

ChurnZero

JUNE 24, 2022

In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. You can download the full report for net retention and gross retention benchmarks as well as retention metrics in relation to ACV, growth, size, and more.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

SaaStr

NOVEMBER 30, 2023

This is the stage where best-in-class companies can double or triple revenue in the first few years of growth. This might feel early to some, but on average, the sales leader at the time of IPO has been with the company for around three years to have time to build out the maturity and sophistication in that revenue repeatability.

Scale 224

Scale Sales Hiring Scaling Outsourced Development 224

Stax

JANUARY 28, 2024

Long before the digital age, newspaper and magazine companies have been using the subscription model to create and retain a consistent readership for their publications. This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

OpenView Labs

MARCH 25, 2019

The topic of Customer Success owing revenue is still one of the most hotly debated topics in the industry. One camp states that Customer Success Managers (CSMs) should be trusted advisors to customers and that by owning revenue, it is not possible for Customer Success to impartially focus on product adoption and business outcomes.

Customer Success 58

Customer Success Revenue Business Model Retention 58

SaaStr

SEPTEMBER 23, 2022

Take all the macro insights within the context of the big picture: The recurring revenue SaaS model remains as strong as ever. As Dholakia emphasizes, “The thing I want to remind everyone of is just how incredible our SaaS model is. Prioritize customer retention and growth to accelerate revenue. .

Cloud 227

Cloud Trends Benchmarks Business Model 227

Valuize Consulting

FEBRUARY 3, 2022

Net Dollar Retention is the most important valuation metric in the technology industry. With all new and 80% of historical software vendors now operating on subscription-based business model (Gartner, 2018 ), the adoption of subscription and consumption revenue models has achieved dominance. NDR Is Your MVP.

Retention 52

Retention Metrics B2B Customer Success 52

ProfitWell

SEPTEMBER 16, 2019

While both Hiten and I are big proponents of freemium, it’s definitely not the easiest business model to work with if you don’t understand how to make it work. And if you want to learn more about the history of freemium and how it impacts the economics of your business, check out The Freemium Manifesto. Subscribe and Listen.

Acquisition 99

Acquisition Revenue Scale Retention 99

SaaStr

FEBRUARY 27, 2023

They credit this growth to their global team, a switch to an enterprise business model switch, and flexible work operations. Additionally, they had to figure out how they would sustain the revenue stream to retain the staff. When StoryBlok got to this stage, they made the switch from a self-service to an enterprise model.

Scale 186

Scale Sales Hiring Sales Recruiting Scaling 186

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Stax

FEBRUARY 26, 2024

There are a few types of recurring payments to be aware of, which one your business uses will depend on the business model and need for recurring or automatic payments. Recurring payments provide greater predictability for cash flow and allow businesses to plan for future revenue more accurately.

Payment Services 88

Payment Services Payment Features Merchant Services Payment Methods 88

User Pilot

FEBRUARY 26, 2024

Digital product metrics can be grouped into five broad categories: acquisition , activation , engagement , satisfaction , and revenue metrics. What are your most important business objectives? Are you aiming for user engagement, acquisition, or revenue growth? Book a demo now to learn more. The customer acquisition cost formula.

Metrics 98

Metrics Customer Lifetime Value Scale SaaS 98

SaaStr

FEBRUARY 14, 2023

Net Dollar Retention Shows SaaS’s Best Qualities NDR encapsulates SaaS revenues’ best qualities in one metric: the subscription-based model. It captures the predictability of SaaS revenue and built-in growth. The beauty of SaaS as a business model is its asset-light nature, selling bits, not atoms.

Metrics 201

Metrics SaaS Marketing SMB 201

Stax

FEBRUARY 28, 2024

This includes subscription management, revenue recognition, dunning management, integrations with other business systems, fraud prevention, and more. Automated SaaS billing and subscription management work hand-in-hand to streamline business operations. Key advantages include: Customer retention.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Stax

FEBRUARY 21, 2024

And it worked; the Model-T was the most-produced car in the world until 1975. So, of course when it came to revenue-driving activities, Ford knew that success in marketing—and business—wasn’t about how much your marketing spend is, but how efficiently you spend it. Why is the SaaS Magic Number important?

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88