Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. We think that leaves a lot of opportunity on the table, and frankly speaking, a lot of revenue on the table.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2

Scale 134

Scale SaaS Payments Sales Recruiting Payment Services 134

Point Nine Land

APRIL 9, 2021

To add to this, B2B marketplaces tend to have various different business models (commission, SaaS, not monetizing in the beginning), which makes it very difficult to come up with one-size-fits-all metrics for each funding round. Net revenue retention * of over 100% (for one or both sides of the platform) is a VC’s dream!

Marketplace as a Service 59

Marketplace as a Service Payments B2B SaaS Payments 59

Intercom, Inc.

MAY 13, 2021

Few people have more experience with this move than Linda Lin , Director of Customer Success at the revenue intelligence platform Gong. Although Linda started her career in sales, she has spent the past twelve years scaling post-sales teams and moving hyper-growth companies like Zendesk, Slack, and now Gong upmarket into the enterprise realm.

Scale 177

Scale Customer Success Strategy Sales Hiring 177

OpenView Labs

JANUARY 25, 2022

Improvements to new user activation tends to improve all downstream KPIs: free-to-paid conversion, retention, net expansion, CAC payback, NPS, etc. If you can nail it, you’ll be on the path to a very strong business model. 1 – Your product is too confusing without sales or success helping out. We’ve all been there.

Onboarding 76

Onboarding Sales Recruiting Software Interviewing 76

ProfitWell

JANUARY 6, 2020

Carl Gold over at Multi Channel Merchant knows we’re living and breathing the recurring revenue revolution—and that the subscription space is only going to expand. Organizations across all industries—from big names to smaller heroes—are increasingly turning to subscription to set their businesses up for growth. Email Address Play.

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

ProfitWell

DECEMBER 10, 2019

Because if we flip this mindset, we look at an undeniably successful business model, with retailers actually asking customers to pay them for loyalty. Think Costco —a membership-based retail company whose model has caught on with companies like Lululemon , GameStop , and master in the space: Amazon Prime. Email Address Play.

Sales Recruiting 41

Sales Recruiting Subscription Payment Features Onboarding 41

SaaStr

MAY 24, 2019

Why SaaS is your business model, not your mission. I was personally responsible for my action, to any concurrent projects on the delivery side, I was responsible for managing digital marketing, recruiting. That’s an amazing revenue opportunity. Missed the session? Andrew Filev. We had a pretty big team.

Sales Hiring 150

Sales Hiring Scale SMB Sales Recruiting 150

SmartKarrot

OCTOBER 7, 2021

Identify cross-sell and upsell opportunities in order to maximize revenue from existing customers. Understand the customers’ business models and industries to best position adaptive insights to support their business goals. Collaborate with Sales on large-scale enterprise renewals in your portfolio.

Customer Success 19

Customer Success Sales Recruiting Scale User Experience 19

SmartKarrot

APRIL 13, 2020

The company recorded a $100 million revenue within just 9 years of its inception in 1999. A leading provider of powerful and affordable IT infrastructure management software, it has over 275,000 customers in 190 countries. This SaaS and cloud-based remote connectivity services giant has recorded a revenue of $1.2 Solarwinds.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

OpenView Labs

OCTOBER 17, 2019

We continue that practice today, and extend it to include roles that aren’t typically exposed to customers—operations people, accountants, recruiters, etc. For instance, recruiters with first-hand customer experience are able to give job candidates real examples of what it’s like to work at Zapier. Try New Things.

Sales Recruiting 45

Sales Recruiting Sales Hiring Scale Technical Advisors 45

SmartKarrot

JUNE 10, 2021

Oversee the customer transition from the Sales Team to the Customer Success team. Lead a high-performing team of account managers through organizational development, coaching, recruiting, and performance management.

Customer Success 10

Customer Success Sales Recruiting Technical Review Technical Support 10

ProfitWell

DECEMBER 4, 2019

And with the field having undergone a couple of “ knockout expansion years ,” with more revenue pouring into SaaS than ever, it has never been a better time for a young SaaS company. The SaaS business model powering all of this activity is startlingly unique, still young, and inextricably tied to the power of cloud computing.

Business Model 54

Business Model SaaS Payments Payment Methods Payments 54

SaaStr

APRIL 30, 2022

Or maybe ARR, depending on your model. Average Revenue per Customer. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. The last kind of constituent here is investors and business owners. MRR, obviously.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Stax

FEBRUARY 19, 2024

Software as a Service (SaaS) has made business software more accessible by offering cloud-based, on-demand access to a range of solutions, from project management and collaboration to sales and marketing. Veeva is a cloud-based CRM and content management solution built specifically for the pharma and life sciences industry.

SaaS Payments 88

SaaS Payments Payment Services Payments Payment Solutions 88

SaaStr

AUGUST 5, 2019

The SaaS business model has risen to popularity for many reasons – it’s fast-paced, creates residual revenue streams, and well, the multiples are strong. It was just a catch phrase we would use but became the cornerstone, if you would, of our customer retention strategy. Are you capable of serving the enterprise?

Sales Recruiting 173

Sales Recruiting Construction Scale SaaS 173

Sales Hacker

SEPTEMBER 5, 2018

If talent acquisition, development, and retention are top-of-mind for you as a sales leader, here are 40+ of the best sales training programs to check out! No wonder recruiters go ballistic trying to outdo each other in attracting the best professionals to create value for their companies. DoubleDigit Sales.

Scale 81

Scale Sales Recruiting Underperforming Technical Team Sales 81

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

ChurnZero

APRIL 27, 2021

A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion. We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

ProfitWell

AUGUST 18, 2020

Sarah experienced the pain of an old business paradigm—a model where customers are at the mercy of companies. In this model, customer opinions and their experiences are secondary to those of the company. As more companies move to SaaS and subscription-based models of revenue, this old paradigm is crumbling.

SaaS Payments 111

SaaS Payments Payment Methods Underperforming Technical Team Outsourced Development 111

SaaStr

FEBRUARY 22, 2019

* Nick has previously said, “Burying customer success under sales does not work.” What should the optimal sales to customer success relationship look like? What does Nick mean when he says, “Product is to customer success what marketing is to sales.” Why does this have such a high rate of failure?

Sales Hiring 126

Sales Hiring Customer Success Scale Sales Recruiting 126

ProfitWell

NOVEMBER 8, 2019

It’s a course that’ll help you drive growth in your subscription business by giving you clarity and certainty around which tasks drive growth at your current stage. Because their team also knows subscription business models are new and… can be confusing. The four ways you can grow revenue from a single customer.

Sales Recruiting 40

Sales Recruiting Payment Services Payment Methods Sales Hiring 40

SaaStr

AUGUST 22, 2020

Centralized HQs with all the perks and amenities “under one roof” have traditionally been used as recruiting tools to attract and retain top talent. And honestly, we’re limiting ourselves by proximity on recruiting a diverse best-in-class team. This will be a really strong indicator of retention and recruiting.

Sales Recruiting 158

Sales Recruiting Cloud CTO Hire Scale 158

SaaStr

FEBRUARY 26, 2019

And we were about a $50 million sales run rate, but I’d never done a media interview. Ryan Smith: So the first media interview or press release we did, we said, “Hey, we’re raising a series A round, and Julie Bort from Business Insider got on the phone and was like, “How old are you? .” Think about that.

Acquisition 134

Acquisition Sales Recruiting Scale Sales Hiring 134

OpenView Labs

MAY 5, 2021

Other businesses, like LinkedIn and Netflix, have strong histories of being producers of open-source projects, which provides a strategic recruitment and retention tool for top-tier engineering talent. Related podcast episode: How MongoDB Scaled Their Open-Source Product with a Bottom-Up and Top-Down Sales Motion.

Business 52

Business SMB Scale DevOps as a Service 52

SmartKarrot

JUNE 25, 2020

No wonder, we see SaaS CEOs taking a personal interest in everything that marketing and sales do. And that includes cost per lead, content marketing, and customer retention strategies. Yes, SaaS marketing and sales budgets are always under great scrutiny. If it is below 1, it could indicate poor sales or marketing efficiency.

Sales Recruiting 10

Sales Recruiting SaaS Subscription Payment Features 10

SaaStr

MAY 29, 2020

Prior to Workplace, Christine was Head of America’s for Facebook’s Audience Network and before that spent 5 years as a Group Director across multiple different sales and account teams within Facebook’s mid-market channel. What isn’t likely to be very different is that recurring revenue … recurs. Loving our podcast content?

Scale 240

Scale Sales Recruiting Pricing Leadership 240

SaaStr

JULY 10, 2020

The first will be sharing five perspectives and things that I found to be useful in adjusting sales in the midst of a crisis or a turnaround. In our case, it was capturing a note, and then lastly is just retention over time. .” And really, that’s the jumping off point for our discussion today.

Scale 213

Scale Sales Hiring Pricing Sales Recruiting 213