Blulogix

JANUARY 5, 2024

Key Definitions in Subscription Billing: Demystifying the Jargon By BluLogix Team Welcome to the fourth installment of our comprehensive guide on selecting the right subscription billing platform. Before we go much further, let’s go deep into essential definitions and concepts in the world of subscription billing.

Subscription 52

Subscription Payment Features Payment Services Payments 52

Incredo

JULY 14, 2019

Whether you are a startup owner, a manager of a growing business or the CEO of an established company, you might find yourself asking questions like “ Should our SaaS subscription model be monthly, annually or both ?” or “ What are the best tips I can get in terms of annual vs monthly subscription models ?”.

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

User Pilot

APRIL 29, 2024

TL;DR The SaaS renewal process involves a series of actions on/before the renewal date that lead to a customer’s renewal. A good SaaS renewal strategy helps drive customer retention , increases the customer lifetime value , and improves your monthly recurring revenue.

SaaS Payments 80

SaaS Payments Business SaaS Payment Solutions 80

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Retention 79

Retention Strategy Management Churn 79

User Pilot

FEBRUARY 26, 2024

To make your search for the right metrics even easier, you can adopt one of the popular frameworks, such as the AARRR (Acquisition, Activation, Retention, Revenue, Referral) or HEART (Happiness, Engagement, Adoption, Retention, Task Success) frameworks. How you measure retention differs for different products. The MRR formula.

Metrics 88

Metrics Customer Lifetime Value Scale SaaS 88

ProfitWell

MAY 21, 2020

Customer acquisition vs. customer retention—which one is better? Efforts to improve retention are often put on the back burner, or totally neglected. In reality, though, retention offers a much higher ROI on advertising spend for certain business models—and is often much more cost-effective than its counterpart.

Acquisition 98

Acquisition Retention Advertising Customer Lifetime Value 98

FastSpring

SEPTEMBER 17, 2019

Subscription-based businesses are awesome! All you have to do is get a customer to buy once, and then you get recurring revenue without even thinking about it. While the recurring revenue part is true and awesome, retaining customers and creating a sustainable subscription-based business model can be super tricky.

Subscription 61

Subscription Payment Features SaaS Payments Payment Services 61

User Pilot

MARCH 25, 2024

Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. The metric is used by companies with quarterly or yearly subscription plans.

SaaS 93

SaaS Customer Lifetime Value Acquisition Metrics 93

User Pilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. the past 3, 6, or 12 months).

Metrics 83

Metrics Customer Lifetime Value Churn Onboarding 83

User Pilot

SEPTEMBER 19, 2023

The result is a decline in the churn rate and an increase in customer retention. In this article, we investigate what it takes to create a churn prediction model and why you must do so. TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts.

Churn 101

Churn Machine Learning Artificial Intelligence Data Analysis 101

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. If a customer churns before the payback period is met, it’s a financial net loss.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

FastSpring

APRIL 11, 2019

We’ve seen explosive growth in the field of subscription and recurring billing with more and more software and SaaS companies discovering how impactful implementing a subscription model can be for their long-term growth plans. Subscribing to the idea of a subscription-based business model. .

SaaS Payments 68

SaaS Payments Payment Methods Payments Payment Solutions 68

User Pilot

OCTOBER 24, 2023

This pricing model lowers the barrier to entry for new users and creates a seamless path toward account expansion. Usage-based pricing could use tiers, units, volumes, or impact as its basis for subscription cost. Better retention rates. Get your free Userpilot demo today! What is usage-based pricing? Seamless account expansion.

Pricing 96

Pricing Payment Solutions SaaS Payments Payments 96

Stax

FEBRUARY 21, 2024

And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever. Enter the SaaS Magic Number, which measures the return on sales and marketing spend in generating new subscription revenue.

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Totango

AUGUST 23, 2022

B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. Customer support events.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

SaaSOptics

JUNE 4, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And that’s due to one glaring misconception: SaaS business models are just like traditional business models. . SaaS Metrics #1: Annual Recurring Revenue (ARR) .

Metrics 53

Metrics SaaS Customer Lifetime Value Payment Features 53

CustomerSuccessBox

JUNE 17, 2022

How unfortunate is it to see a subscriber canceling their recurring payment! Analysis like, Conversion analysis Churn analysis Attribution analysis Retention analysis Segmentation Funnel analysis. It will help the customer success team to define KPIs and metrics vital to your customer’s business.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

OPEXEngine

FEBRUARY 9, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And that’s due to one glaring misconception: SaaS business models are just like traditional business models. Their ARR value is $168 per year. February: 45 x $200 = $9,000MRR.

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

SmartKarrot

JULY 15, 2020

Without these metrics you would have no accountability of your business and keeping the growth in check would become difficult, let alone taking the corrective measures. Out of all the metrics we use in SaaS, we are going to discuss one very important metric called Customer Lifetime Value (CLV) in this article.

Customer Lifetime Value 10

Customer Lifetime Value Advertising Subscription Payment Features 10

User Pilot

OCTOBER 31, 2022

Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. A high product engagement means customers are interacting a lot with your product. This only happens when they’re getting value from your product.

Engagement 95

Engagement Metrics Strategy Churn 95

The Angel VC

MARCH 13, 2014

Without further ado, here it is! - - - - - - - - - - At Point Nine we believe that the only way to get a real sense of user retention and customer lifetime is doing a proper cohort analysis. If you want to find out your overall user retention and have a free plan, then you should include all signups of a specific month.

Customer Lifetime Value 189

Customer Lifetime Value Churn Retention Subscription 189

User Pilot

MARCH 9, 2022

In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! In-app messages can increase customer lifetime value and improve retention rates by promoting advanced features or a personalized demo.

Engagement 88

Engagement Customer Lifetime Value SaaS Onboarding 88

Totango

MARCH 26, 2021

At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. A satisfying post-sales experience sets the stage for subscription renewals and referrals, laying a foundation for additional sales. Offer automatic renewal options.

Customer Lifetime Value 66

Customer Lifetime Value Social Media Travel Onboarding 66

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. You’re starting a new business. How about your business model ? What is the Customer Acquisition Cost? Use CAC to align your business model.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers.

Sales Hiring 95

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 95

OpenView Labs

SEPTEMBER 8, 2021

The complexities of pivoting from traditional seat-based subscriptions to usage-based pricing are analogous to making the leap from on-prem to SaaS in the first place. . In a pure consumption-based or pay-as-you-go model, every day the customer is making a decision about whether to use a product.

Pricing 64

Pricing Customer Success Scale Compensation 64

ProfitWell

JULY 23, 2020

Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know. Customer LTV. Customer lifetime value is the total dollar amount you’re likely to receive from an individual customer over the life of their account with your product. Product Margin.

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

CustomerSuccessBox

JUNE 30, 2022

According to Harvard Business Review , it costs 5 to 25 times more to acquire a new customer than keep an existing one. Reflecting on the fact that customer retention is the backbone of SaaS. Which behaviors correlate with engagement and retention and whether users perform them? What is User Adoption?

Business 52

Business SaaS Customer Lifetime Value Benchmarks 52

Baremetrics

FEBRUARY 2, 2021

These services include answering customer inquiries, assistance during onboarding, and troubleshooting any problems the customer might encounter while using your product. A common problem customers face when dealing with a SaaS business is credit cards failing during recurring payments.

Customer Support 59

Customer Support Payment Methods SaaS Payments Payment Solutions 59

Subscription Flow

NOVEMBER 8, 2023

Modern commerce has witnessed subscription-based business models snowballing in popularity. Whether it’s streaming services like Spotify or Netflix, software, meal kits, or even a monthly book club, consumers are embracing the convenience and value that subscription services offer.

Payment Features 59

Payment Features Payment Solutions Payments Subscription 59

SaaSOptics

MAY 19, 2022

Not only is it one of the main drivers of revenue growth for early-stage companies, but it’s a primary goal for SaaS businesses across market stages. More customers = more revenue. The answer lies in your product or service’s value proposition. Customer Lifetime Value ( CLV ). Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

MARCH 15, 2022

your potential customers and their pain points, existing competitors, their strategies/business model. This strategy involves using your product as the driving force for acquisition, activation, and retention. The more time customers spend using your product, the higher their subscription fee is.

Strategy 84

Strategy Marketing SaaS Customer Lifetime Value 84

ProfitWell

JUNE 15, 2020

Last week, MRR gain spiked to almost +16% because it was the beginning of the month and subscriptions renewed. Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know. Customer LTV. Net Revenue Retention. 4 retention strategies to improve DTC metrics.

Payment Methods 76

Payment Methods Merchant Services Payments Customer Lifetime Value 76

Baremetrics

APRIL 21, 2021

SaaS finance refers to financing options that are specifically designed to assist startup and scale-up efforts for software as a service (SaaS) businesses. Because of the demand for convenience in the digital age, SaaS and subscription businesses are popping up left and right.

Finance 98

Finance Scale SaaS Forecasting 98

ChurnZero

JUNE 10, 2020

Baxter takes readers through every step of the subscription business process – from initial start-up or testing of a new model to scaling the operation for long-term growth and sustainability to revamping your culture so everyone works together to optimize the customer lifetime value.

Customer Success 69

Customer Success Compensation Scale Customer Lifetime Value 69

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . And, our average comp per person in Sales is pretty high compared to comparable companies.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 96

Engagement Strategy SaaS Scale 96