User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Retention 97

Retention Strategy Management Churn 97

FastSpring

NOVEMBER 2, 2023

1ClickPay, Trial Hopping Prevention, and Offers API are designed to boost your conversion rates and increase customer lifetime value. Tools such as Subscription Reporting, Trials With/Without Payment Method, Proration Preview API, and Change History API all optimize growth and retention to unlock your business potential.

Subscription 148

Subscription Payment Features Payment Methods Payment Solutions 148

User Pilot

FEBRUARY 26, 2024

To make your search for the right metrics even easier, you can adopt one of the popular frameworks, such as the AARRR (Acquisition, Activation, Retention, Revenue, Referral) or HEART (Happiness, Engagement, Adoption, Retention, Task Success) frameworks. How you measure retention differs for different products. The MRR formula.

Metrics 104

Metrics Customer Lifetime Value Scale SaaS 104

User Pilot

OCTOBER 24, 2023

Resurrected users aren’t only easier to generate than new customers. They can also increase customer lifetime value, boost user engagement, and help you unlock your business MRR. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy.

Customer Lifetime Value 103

Customer Lifetime Value Software Review Retention Engagement 103

Totango

OCTOBER 2, 2020

Equipped with the knowledge provided by customer data, you can help your customer survive tough times by offering practical solutions that add value and ultimately contribute to customer retention during economic downturns — even ones caused by a pandemic. Customer Retention Is Your Future.

Retention 118

Retention Underperforming Technical Team Churn Customer Lifetime Value 118

ProfitWell

MAY 21, 2020

Customer acquisition vs. customer retention—which one is better? Efforts to improve retention are often put on the back burner, or totally neglected. In reality, though, retention offers a much higher ROI on advertising spend for certain business models—and is often much more cost-effective than its counterpart.

Acquisition 98

Acquisition Retention Advertising Customer Lifetime Value 98

User Pilot

MARCH 25, 2024

Metrics that can affect SaaS business valuation include Monthly /Annual Recurring Revenue, Customer Acquisition Cost , Customer Lifetime Value , Net Revenue Retention, Total Addressable Market, and YoY Growth Rate. To calculate LTV, multiply the customer value by the average customer lifespan.

SaaS 105

SaaS Customer Lifetime Value Acquisition Metrics 105

User Pilot

JUNE 2, 2023

By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. the past 3, 6, or 12 months).

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

SmartKarrot

JULY 15, 2020

Without these metrics you would have no accountability of your business and keeping the growth in check would become difficult, let alone taking the corrective measures. Out of all the metrics we use in SaaS, we are going to discuss one very important metric called Customer Lifetime Value (CLV) in this article.

Customer Lifetime Value 10

Customer Lifetime Value Advertising Subscription Payment Features 10

ChurnZero

JANUARY 18, 2024

The role of the chief customer officer has become an essential function in subscription-based business models such as software-as-a-service (SaaS), where customer retention is paramount and requires executive-level leadership. This often includes leading implementation, customer success and customer support teams.

Development Team Review 52

Development Team Review Technical Review Software Review Sales Hiring 52

User Pilot

SEPTEMBER 19, 2023

Accurate churn prediction models help you improve the customer experience and prevent voluntary customer departures. The result is a decline in the churn rate and an increase in customer retention. In this article, we investigate what it takes to create a churn prediction model and why you must do so.

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105

Subscription Flow

NOVEMBER 20, 2023

Businesses are shifting from rigid, consumption-based business models to flexible ones that let users pay for the goods and services they use only as much as they use them. Therefore, reengineering the value chain and realigning teams to the new business model are necessary for this major shift.

Payments 59

Payments Payment Features Payment Services Subscription 59

Stax

FEBRUARY 21, 2024

And because of the digital nature of SaaS businesses and their subscription-based business models, the ability to collect data on how the company is performing is easier and faster than ever. It helps businesses understand the effectiveness of their customer acquisition and retention strategies. The result?

SaaS Payments 88

SaaS Payments Payments Payment Services Stax 88

Totango

AUGUST 23, 2022

Reminding customers to renew subscriptions. These are some of the most outstanding touchpoints relevant to SaaS business models. B2B Customer Journey Touchpoint Mediums. Touchpoints may involve any medium you use to interact with customers, including: Search engine marketing. Making upsell offers.

B2B 115

B2B Payment Methods Payments SaaS Payments 115

Blulogix

JANUARY 5, 2024

Understanding these terms is crucial, as they form the building blocks of any subscription-based business model. Let’s explore the key definitions that every business owner, finance professional, and product manager should know. It’s a dynamic field that encompasses a wide range of terms and concepts.

Subscription 52

Subscription Payment Features Payment Services Payments 52

User Pilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Customer lifecycle management helps you sustain growth by building a loyal customer base over time.

Strategy 105

Strategy Software Review Social Media Engagement 105

User Pilot

OCTOBER 24, 2023

Userpilot helps you drive product-led growth, increase net dollar retention, and deploy your usage-based pricing model by adding contextual upsells that are triggered by in-app events. Customers on a pay-as-you-go subscription will never feel like they’re wasting money on features that they aren’t ready to use.

Pricing 105

Pricing Payment Solutions SaaS Payments Payments 105

User Pilot

AUGUST 6, 2023

TL;DR Creating an omnichannel experience comes down to ensuring consistency and integration across all channels that customers use to engage with your business. If even one channel becomes better at driving users towards your sales funnel, you’ll be able to improve your customer acquisition significantly. Higher retention.

Investment 97

Investment Banking Social Media Customer Lifetime Value 97

SaaSOptics

JUNE 4, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And that’s due to one glaring misconception: SaaS business models are just like traditional business models. . SaaS Metrics #4: Customer Lifetime Value (CLV.

Metrics 53

Metrics SaaS Customer Lifetime Value Payment Features 53

User Pilot

OCTOBER 31, 2022

Product engagement metrics help you uncover whether users are getting value from your product and find ways to increase user retention and revenue through high engagement. A high product engagement means customers are interacting a lot with your product. This only happens when they’re getting value from your product.

Engagement 98

Engagement Metrics Strategy Churn 98

The Angel VC

MARCH 13, 2014

Without further ado, here it is! - - - - - - - - - - At Point Nine we believe that the only way to get a real sense of user retention and customer lifetime is doing a proper cohort analysis. If you want to find out your overall user retention and have a free plan, then you should include all signups of a specific month.

Customer Lifetime Value 189

Customer Lifetime Value Churn Retention Subscription 189

User Pilot

JULY 27, 2023

TL;DR SaaS, or “Software as a Service,” is a business model that delivers centrally hosted software to subscribers over the internet. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

MARCH 9, 2022

In-app messages can encourage freemium users to upgrade to a paid subscription by highlighting the extra value of certain features — increasing expansion MRR in the process! In-app messages can increase customer lifetime value and improve retention rates by promoting advanced features or a personalized demo.

Engagement 98

Engagement Customer Lifetime Value SaaS Onboarding 98

FastSpring

SEPTEMBER 17, 2019

All you have to do is get a customer to buy once, and then you get recurring revenue without even thinking about it. While the recurring revenue part is true and awesome, retaining customers and creating a sustainable subscription-based business model can be super tricky. Retention Rate. It’s that simple, right?

Subscription 61

Subscription Payment Features SaaS Payments Payment Services 61

OPEXEngine

FEBRUARY 9, 2021

billion by 2022 — which means the key innovations of this business model are about to inspire even more businesses. And that’s due to one glaring misconception: SaaS business models are just like traditional business models. SaaS Metrics #4: Customer Lifetime Value (CLV).

Metrics 52

Metrics SaaS Payment Features Customer Lifetime Value 52

Chart Mogul

OCTOBER 3, 2019

The customer acquisition cost can help you create, measure, and improve a business model that will put your business on the path to profitability. You’re starting a new business. How about your business model ? What is the Customer Acquisition Cost? CAC stands for customer acquisition cost.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

Totango

MARCH 26, 2021

At one time, customer lifecycle models took a seller-centric perspective which split the pre-sales phase of the customer’s journey from the post-sales phase. Resources: Guide to Customer Growth. How to Improve Customer Retention—Even During a Pandemic. Understanding Your Customer Lifetime Value (CLV).

Customer Lifetime Value 66

Customer Lifetime Value Social Media Travel Onboarding 66

CustomerSuccessBox

JUNE 30, 2022

According to Harvard Business Review , it costs 5 to 25 times more to acquire a new customer than keep an existing one. Reflecting on the fact that customer retention is the backbone of SaaS. Which behaviors correlate with engagement and retention and whether users perform them? What is User Adoption?

Business 52

Business SaaS Customer Lifetime Value Benchmarks 52

Baremetrics

APRIL 21, 2021

You don’t just have to undergo all the normal business challenges of product development, brand positioning, and business development—you also have to articulate how you’ll incentivize loyalty and appropriately forecast your financial position. Improve your SaaS finance model with some professional support.

Finance 98

Finance Scale SaaS Forecasting 98

Incredo

JULY 14, 2019

History of the subscription pricing model: From newspapers to the rise of SaaS subscription. What is the subscription pricing model? The subscription pricing model is a business model in which a customer pays a recurring fee on a regular basis (weekly, monthly, quarterly or annually) to use a service or product.

Payment Features 184

Payment Features SaaS Payments Payment Methods Payment Solutions 184

CustomerSuccessBox

JUNE 17, 2022

Analysis like, Conversion analysis Churn analysis Attribution analysis Retention analysis Segmentation Funnel analysis. It will help the customer success team to define KPIs and metrics vital to your customer’s business. Data like churn rate, customer health score, customer engagement rate, retention rate, etc.

Churn 52

Churn SaaS Payments Underperforming Technical Team Payment Features 52

OpenView Labs

SEPTEMBER 8, 2021

Usage-based businesses tend to be particularly generous about their support offerings rather than putting support behind a paywall. . In a land-and-expand business model, it can be tough to predict who the best accounts will be and some customers might start for free and eventually scale their budget to thousands of dollars per month.

Pricing 64

Pricing Customer Success Scale Compensation 64

ProfitWell

JULY 23, 2020

Many of these metrics are intersectional with B2B and SaaS because they reveal important data all businesses need to know. Customer LTV. Customer lifetime value is the total dollar amount you’re likely to receive from an individual customer over the life of their account with your product. Product Margin.

Payment Methods 56

Payment Methods Metrics SaaS Payments Customer Lifetime Value 56

OPEXEngine

SEPTEMBER 9, 2021

In working with hundreds and hundreds of SaaS CFOs over the past 15 years, I’ve noticed that effective and strategic CFOs incorporate accurate benchmarking into the daily business of the company and especially into the budgeting and planning process. . And, our average comp per person in Sales is pretty high compared to comparable companies.

Benchmarks 52

Benchmarks Sales Hiring Headcount Customer Lifetime Value 52

User Pilot

JANUARY 18, 2023

In this guide, we’re going to go over what PLG marketing is and why it just might be the perfect approach for your business. TL;DR Product-led growth brings lower acquisition costs, shorter sales cycles, higher retention rates, and more satisfied customers. What is PLG strategy?

Strategy 98

Strategy Marketing Scale Software Review 98

User Pilot

APRIL 26, 2022

So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate. Product adoption occurs when customers invest in your product without looking for alternatives to achieve their goals. Adoption increases customer retention, reduces churn , and increases monthly recurring revenue.

Strategy 98

Strategy SaaS Onboarding Scale 98

User Pilot

MARCH 15, 2022

your potential customers and their pain points, existing competitors, their strategies/business model. This strategy involves using your product as the driving force for acquisition, activation, and retention. GTM strategy step 5: Choose a customer experience strategy and customer funnel. LTV to CAC ratio.

Strategy 98

Strategy Marketing SaaS Customer Lifetime Value 98