Blulogix

FEBRUARY 19, 2024

With the cost of acquiring new customers significantly higher than retaining existing ones, businesses are increasingly focusing on innovative strategies to enhance customer experiences and reduce churn. Retention, on the other hand, focuses on maintaining these subscribers over time, turning them into loyal advocates for your brand.

Retention 52

Retention Engagement Strategy AI Search 52

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. What were the main challenges you found when implementing a digital strategy? .

Scale 110

Scale Engagement Scaling Strategy 110

Buffer Resources

NOVEMBER 7, 2023

But, she’s also made the intentional decision to scale back over the past couple of years, stopping her work with subcontractors, cutting down client projects to what she could manage on her own, and reducing her revenue by over $100,000. What are some of your most impactful marketing strategies now? That’s it.

Scale 111

Scale Scaling Payment Solutions Payment Services 111

Neil Patel

JANUARY 1, 2023

In a rapidly growing and increasingly competitive digital landscape, it’s more important than ever for large businesses to have a comprehensive and effective enterprise SEO strategy. In this piece, I discuss some of the steps you need to make an enterprise SEO strategy work for you or your agency. What Is Enterprise SEO?

Enterprise 93

Enterprise Strategy Technical Review Scale 93

Neil Patel

APRIL 12, 2021

They offer some of the best-known subscription boxes around, reflecting an increasingly popular (and potentially lucrative) business model. If you do it right, you could benefit from a loyal customer base, regular billing, predictable financials, and enhanced brand profile. Why Should You Launch a Subscription Box?

Outsourcing Services 123

Outsourcing Services Payment Methods Subscription Payment Features 123

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. What were the main challenges you found when implementing a digital strategy? .

Scale 84

Scale Engagement Scaling Strategy 84

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. In this article, we’ll offer some tips for a winning customer engagement SaaS strategy. What Is SaaS Customer Engagement?

Engagement 96

Engagement Strategy SaaS Scale 96

FastSpring

MAY 14, 2019

Here’s how your company can benefit from switching from a perpetual license to a subscription plan. Reason #1: Subscriptions support product innovation. The viability of this strategy comes into question when users begin to demand new features. Reason #2: Subscriptions increase the accessibility of your software.

Payment Features 71

Payment Features Payment Methods Subscription Payment Services 71

Intercom, Inc.

NOVEMBER 30, 2021

A recent Forrester Consulting study commissioned by Intercom, Drive Conversational Experiences For A Future-Ready Customer Support Strategy , revealed that 54% of teams can’t personalize support with their tech stack and 50% waste time jumping between tools. Strategy first, technology second. Let’s dive in.

Technical Review 249

Technical Review Customer Support Payment Methods Payment Solutions 249

User Pilot

APRIL 29, 2024

This improves satisfaction, retention, and brand loyalty , and improves the performance of marketing strategies. Behavioral segmentation organizes consumers based on their interactions with products and brands. Segmentation is a strategy used in marketing, product development, and customer support.

Payment Solutions 85

Payment Solutions SaaS Payments Payment Methods Payments 85

Totango

NOVEMBER 5, 2021

Getting Started: Tips for Implementing an Effective Customer Engagement Strategy. Due to the collaboration, our messaging is aligned, the look and feel is consistent and on-brand, and we ensure we are focusing on key product features. What were the main challenges you found when implementing a digital strategy? .

Scale 62

Scale Engagement Scaling Strategy 62

Totango

DECEMBER 6, 2021

Finally, we’ll propose how these three key insights from 2021 can be combined into a unified customer success strategy for winning results in 2022. Conventional customer success approaches had used digital technology on a limited scale. Today’s SaaS Customer Journey Follows a Flywheel Model.

Scale 92

Scale Strategy Technical Review Customer Success 92

SaaStr

JANUARY 7, 2021

Whether it was our interview with Podium’s Eric Rea on how he scaled with a team outside the Bay Area before it was really considered an option, or TripAction’s Megan Eisenberg on how to prioritize trade-offs in marketing without sacrificing pipeline, we’ve covered the gambit of relevant topics throughout the year. .

Scale 249

Scale Sales Hiring Scaling B2B 249

Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. In fact, 75% of consumers were more likely to favor brands that exhibited clear and frequent communication during the pandemic. But what’s the best way to stay ahead of these expectations?

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

Intercom, Inc.

MARCH 11, 2021

From his background in software development and project management, Farhan learned how a data-driven approach is key when it comes to scaling your business – but for this to be effective, you need to keep your customer at the heart of everything you do. Dee Reddy: Farhan, you are so very welcome along to Scale by Intercom today.

B2C 118

B2C B2B Scale Strategy 118

SaaStr

MARCH 31, 2022

This episode is an excerpt from a session at SaaStr Scale. million subscriptions transacted and Google’s marketplace has seen 3X growth in SaaS sales. And I think also just assessing your sales strategy, don’t think you can put it up on the marketplace and it’s just going to fly off the shelves, if you will.

Scale 203

Scale Marketplace as a Service Cloud SaaS Payments 203

Totango

MAY 6, 2021

We’ll discuss what customer retention means as a concept, as a strategy and as a metric. Customer retention refers to the act and process of keeping customers as loyal repeat buyers who are likely to promote your brand to others. Eight Strategies to Keep More Customers. What is customer retention ? Why is it important?

Strategy 74

Strategy Retention Education Benchmarks 74

Buffer Resources

MARCH 5, 2024

I also felt that adding a subscription option for our dog food would allow us to better meet customer needs and support our company with reliable monthly recurring revenue (MRR). So, we pivoted to a D2C subscription model for our dog food in September. When we shifted to D2C, everything fell into our hands.

Payment Methods 81

Payment Methods Payment Services Payments Scale 81

User Pilot

JANUARY 18, 2023

With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. Product-led growth or PLG is a go-to-market strategy that leverages the product itself as a means of generating demand, converting sales leads, and retaining users long-term. What is PLG strategy?

Strategy 91

Strategy Marketing Scale Software Review 91

Intercom, Inc.

OCTOBER 22, 2020

Today, numerous studies echo this sentiment: a recent report from Forrester found that brands with a superior customer experience bring in 5.7 And a recent study from Deloitte found that two-thirds of customers will switch brands entirely due to a poor customer experience. Strategy and leadership. Employee experience.

Leadership 218

Leadership AI Scaling Engineering 218

SaaSOptics

MAY 19, 2022

For subscription-based SaaS businesses, your customer acquisition metrics indicate how effectively you acquire new users via sales, marketing, or a product-led approach like a free trial. Combining these different tactics makes up an effective customer acquisition strategy , which fuels the entire acquisition process. Plain and simple.

Acquisition 59

Acquisition Scale Strategy Software Review 59

SaaStr

FEBRUARY 2, 2022

We’ve talked a lot over the years at SaaStr of the different stages as you scale, and the first one you really hit is Initial Traction. It gets even more repeatable once you have a mini-brand , once many prospects and customers in at least one niche segment have heard of you. At scale, it may. Or NPS gains stall.

Scale 217

Scale Sales Hiring B2C AI 217

SaaStr

SEPTEMBER 7, 2022

What about moving from founder-led sales to building a sales team and scaling your revenue growth? Demodesk’s CEO, Veronika Riederle, and VP of Revenue, Lauren Wright, answer the most pertinent questions on scaling a SaaS start-up as they take us through lessons learned from the three stages of growth. Product-Market Fit .

Sales Hiring 206

Sales Hiring Scale Revenue Sales 206

Valuize Consulting

SEPTEMBER 7, 2021

To scale and grow efficiently and effectively, enterprise organizations need to divide their customers into distinctive groups, based on a number of key considerations. Note: in addition to ARR and AURP, you should also consider how strategic your customers are to your brand. Divide And Conquer. ARR = ARR + AURP. Defining Tier 0.

Scale 52

Scale Scaling Outsourced Development Investment 52

Valuize Consulting

SEPTEMBER 7, 2021

To scale and grow efficiently and effectively, enterprise organizations need to divide their customers into distinctive groups, based on a number of key considerations. Note: in addition to ARR and AURP, you should also consider how strategic your customers are to your brand. Divide And Conquer. ARR = ARR + AURP. Defining Tier 0.

Scale 52

Scale Scaling Outsourced Development Investment 52

SaaStr

JULY 9, 2019

Join Anish Shivdasani, CEO of Giraffe, as he provides unique African experiences learned from scaling to 1M users. Now, unfortunately there are a lot of constraints in Africa, major constraints when you’re talking about setting up and scaling a startup. They are interested in trying new brands, experimenting with new things.

Scale 162

Scale Sales Recruiting Scaling SaaS Payments 162

Baremetrics

NOVEMBER 4, 2020

Fast forward to today when most software companies use a Subscription as a service (SaaS business model , and things aren’t as simple. You have to deal with recurring payments, multiple pricing plans, annual vs monthly payments, add-ons, variable payments and the list goes on. SaaS analytics tools fill that gap.

Payment Solutions 105

Payment Solutions Merchant Services Systems Review SaaS Payments 105

Neil Patel

NOVEMBER 20, 2020

Easy to scale : You don’t have to worry about stock. Here are some challenges to consider with dropshipping: Customization and branding: You’re selling someone else’s products, so it can be harder to develop a strong brand. Whether dropshipping is an effective strategy will depend on your business needs.

Payment Methods 141

Payment Methods Payment Features Payments Scale 141

Intercom, Inc.

APRIL 22, 2019

His new venture focuses on creating a central knowledge network for scaling businesses so that employees aren’t wasting hours by chasing down important resources and company history scattered across a host of apps like Google Docs, SharePoint sites, Evernote and more. Collaboration pains increase as you scale. Short on time?

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

Totango

FEBRUARY 10, 2021

A customer success strategy is a proactive plan for guiding your clients to outcomes that satisfy their needs. In this guide, we’ll lay out a seven-step customer success strategy you can use to promote winning outcomes for your clients: Prioritize a culture of customer success. Proactively guide customer growth.

Scale 84

Scale Customer Success Retention Strategy 84

Sales Hacker

MARCH 1, 2024

Hello and welcome to The GTM Newsletter – read by over 50,000 revenue professionals weekly to scale their companies and careers. This allows brands to be more intentional about messaging to make sure it aligns with their product and company values, and provides real value to an audience.

VP of Engineering 71

VP of Engineering Scale SaaS AI Search 71

SaaStr

MAY 26, 2021

So 99/100, don’t chase this strategy unless you know for sure you can pull it off. Don’t try to adopt cookie-cutter higher traffic strategies when you have zero traffic. Take a look at this example from RevenueCat.com , that they put up almost pre-revenue, on how to deal with the headaches of managing iOS subscriptions.

Outsourcing Services 213

Outsourcing Services Scale Leadership Mobile 213

Incredo

OCTOBER 2, 2019

But all brands (who have plans to grow) are on the internet now and an online presence is a must. This situation makes you to take better care of your growth strategy and always look for SaaS growth hacks that actually work. Have the strongest SaaS marketing strategy – Even if you’ve identified ?n?th?r pushing the b?und?r???,

Scale 131

Scale Scaling SaaS Business 131

User Pilot

APRIL 26, 2022

As different customer segments adopt your product at different stages of its lifecycle, it is essential to select your product adoption strategies carefully. For subscription-based business models, it’s very important to maintain activation by making users experience value each time they use a feature for the first time.

Strategy 95

Strategy SaaS Onboarding Scale 95

User Pilot

NOVEMBER 12, 2023

TL;DR Customer intent is the underlying reason behind a customer's actions when making a purchase, contacting support , or having other interactions with your brand. Upgrade intent : This intent is felt by existing customers who express an interest in enhancing their current subscription or feature usage.

Scale 94

Scale Underperforming Technical Team Churn Trends 94

User Pilot

MAY 2, 2024

TL;DR Customer retention refers to the strategies and tactics used to build strong customer relationships and encourage them to continue using the product. Create an omnichannel engagement strategy to deliver a consistent experience across all customer touchpoints. What is a customer retention strategy? Let’s get to it.

Retention 88

Retention Marketing Customer Lifetime Value Onboarding 88

BrightBack

JANUARY 17, 2022

billing, product, CRM, support), to deploy and test personalized user experiences that actually save customers, and to hire product managers with the time to run ongoing experiments, track results, and optimize at scale.

Payments 59

Payments Payment Methods Payment Features Payment Solutions 59