SaaStr

OCTOBER 21, 2023

Once the customers get large enough, and you have a brand … in the enterprise, for six figure deals … almost all will want to pay annually via invoice. Smartsheet wants them to, and pushes / forces them to, due to the work required in onboarding. 20%+- will pay annually to save money.

Data 276

Data SMB Payment Features Churn 276

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 123

Payments Payment Features Payment Methods Payment Services 123

Stax

MAY 6, 2025

TL;DR A scalable solution adapts to higher volumes, evolving business models, and new payment methods without breaking down or holding you back. From handling spikes in transactions to supporting subscriptions, omnichannel sales, and new markets, your payment processor should make expansion easier. Consider the following.

Payment Solutions 88

Payment Solutions Payment Methods Payment Services Payments 88

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Increase conversions with branded, localized checkout.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

SaaStr

AUGUST 25, 2022

Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. At the 8th ever SaaStr Annual, ~200 of the best and hottest companies on earth will go BIG as partners/sponsors.

Cybersecurity 264

Cybersecurity Scale compliance Payment Features 264

Stax

MAY 23, 2025

Everythingfrom the payment form to transaction processinghappens under your brand. Behind the scenes: key components of integrated payments In order for integrated payments to work, youll typically integrate with a payment gateway or payment facilitator (PayFac). Contact sales 2.

Payments 88

Payments Payment Services Merchant Services SaaS Payments 88

Intercom, Inc.

FEBRUARY 22, 2018

If your product is to survive and your business is to grow, improving your user onboarding must always be top of mind. First, onboarding is the one thing that every user of your product experiences. Secondly, just as Ruairí wrote recently , your onboarding strategy must adapt over time as your product and business evolve.

Onboarding 194

Onboarding Retention Education Acquisition 194

User Pilot

OCTOBER 19, 2024

Unlike traditional businesses, most SaaS businesses operate the subscription pricing model. By consistently delivering high-quality experiences, you will create loyal customers who stick to your brand and contribute to its long-term success. Enhances your brand reputation As of this year, over 70% of people in the US use social media.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Stax

MAY 13, 2025

Fee structures matter; understand the differences between interchange plus, flat rate, tiered, and subscription pricing to find the most transparent and cost-effective option. Credit card merchant services are the systems, tools, and agreements that allow businesses to accept payments via credit and debit cards.

Merchant Services 88

Merchant Services Payment Services Payment Methods SaaS Payments 88

USIO

JANUARY 30, 2024

Developer-Friendly APIs: Easy-to-use APIs that developers can integrate into websites, mobile apps, or other platforms to enable seamless payment processing. Subscription and Recurring Payments: Support for subscription-based models, allowing businesses to set up recurring billing for services or products.

Payments 130

Payments Merchant Services Payment Methods Payment Solutions 130

FastSpring

JANUARY 27, 2022

Note: FastSpring offers advanced subscription management services that support free trials, monthly and annual paid plans, proration, discount management, and more. How Castos upsells subscription tiers. His podcast hosting company uses data analytics that looks at which users are most likely to grow out of their current subscriptions.

Merchant Services 146

Merchant Services Payment Services SaaS Payments Payment Solutions 146

Payrix

FEBRUARY 4, 2025

This blog post is your ultimate guide to understanding the most used payments terms today. Terms related to card acceptance Acceptance marks Signifies which payment brands are accepted at a merchant location and provides the cardholder with information on where his or her card can be used. Youve come to the right place.

Payment Services 147

Payment Services Merchant Services Payment Solutions Payment Methods 147

Stax

JUNE 3, 2025

SaaS operates on a subscription model, making it easier to manage cash flow and reduce upfront expenses. From CRMs to payment processors, you can connect your favorite tools to create a seamless, customized workflow that boosts efficiency and data accuracy. Q: Should I build the payment integration myself or hire a third party?

Payment Services 88

Payment Services DevOps as a Service SaaS Payments Payments 88

User Pilot

JANUARY 15, 2025

Let’s be honest, onboarding in SaaS can feel like navigating a labyrinth. As product managers and onboarding specialists, you’re juggling a million priorities: feature adoption, activation milestones, reducing churn… And crafting the perfect email sequence that guides users to success? What are they?

Onboarding 52

Onboarding Benchmarks Engagement Data Analysis 52

User Pilot

MAY 27, 2025

For example, say a user opens your app, skips the onboarding tutorial , and heads straight to the dashboard. Because now, you can: Improve onboarding by identifying friction points. Such as signing up, completing onboarding, using a core feature for the first time, or upgrading a plan. What features drive repeat usage ?

Mobile 96

Mobile Retention Payment Features Onboarding 96

Subscription Flow

DECEMBER 12, 2024

Highlighting products according to shoppers preferences is a great way to acquire more customers, and keep the current ones loyal to your brand. Product optimization also enhances the brand portfolio, and adds more integrity to the companys name. Subscriptions are a great way for businesses to generate stable revenue streams.

Payments 52

Payments Payment Services SaaS Payments Revenue 52

Intercom, Inc.

JULY 1, 2019

The new SaaS model is subscription revenue-driven, which begs the question: what is a conversion today? It’s not just SaaS; subscriptions are taking over. And that’s not even the only one from Japan; there’s actually at least 18 different Japan subscription boxes. You never choose razor blades again.

Retention 223

Retention Onboarding Subscription Payment Features 223

FastSpring

DECEMBER 12, 2022

International payment processors take on the responsibility of staying in good standing with various payment providers so that you don’t have to. Related: International Recurring Payments (How We Handle It for You). Factors to Consider When Choosing an International Payment Gateway. Prorated subscription payments.

Payment Services 148

Payment Services Merchant Services Payment Methods Payment Solutions 148

FastSpring

OCTOBER 13, 2020

Optimize Your Onboarding Process to Deliver Value Quickly. Onboarding is your opportunity to teach a new customer how to successfully use your product. The more you invest in your onboarding process, the more retention you will see over time. And don’t be afraid to revisit your onboarding process on a regular basis.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

User Pilot

JANUARY 2, 2025

Its purpose is to collect data necessary to personalize the onboarding experience by highlighting relevant features or resources for each user type. Asana’s churn survey Asana uses a churn survey to understand why users cancel their subscriptions. What words come to mind when you think of our brand?

Scale 102

Scale Churn Underperforming Technical Team Scaling 102

Intercom, Inc.

JUNE 22, 2020

In-app messaging allows marketers to engage users at just the right time, to facilitate onboarding, share product updates, offer support, or promote relevant offers. Chats and posts have many different use cases such as asking customers if they need help, announcing product updates, welcoming visitors, or onboarding new users.

Mobile 235

Mobile Onboarding Engagement Churn 235

User Pilot

OCTOBER 19, 2024

Qualaroo is a powerful in-context survey tool designed to help you gather feedback directly from users as they interact with your brand on any channel. Why it’s worth considering : Qualaroo is particularly effective for gathering real-time insights from users while they are interacting with your brand, no matter the channel.

Software Review 105

Software Review Technical Review Software B2C 105

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. What is the user onboarding process? Customer onboarding process.

Onboarding 97

Onboarding Metrics Retention Scale 97

Stax

MARCH 16, 2025

Lower churn leads to higher customer lifetime value (LTV), better brand reputation, and increased revenue. A lack of onboarding Onboarding is critical when it comes to successful user adoption of a new product. By streamlining the onboarding process to make it quick and easy, users will be able to recognize the value upfront.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

User Pilot

FEBRUARY 20, 2023

The trickiest but most rewarding stage of the customer journey is user onboarding. Email onboarding is an effective way to streamline the process for new customers, so let’s take a closer look at a few onboarding email examples and five best practices to follow! What is a user onboarding email?

Onboarding 98

Onboarding SaaS Churn Customer Lifetime Value 98

Subscription Flow

DECEMBER 18, 2023

One crescendo in the symphony of seasonal commerce is subscription boxes. This article is for subscription box retailers so that they can maximize not only the festivity of this time but also the sales. However, we have come up with some different subscription box trends that you can follow for Christmas 2023.

Subscription 105

Subscription Payment Features Trends Social Media 105

Stax

MARCH 15, 2025

SaaS companies take direct control of the experience by owning the payments process. Companies that implement local payment methods of monetization create a more complete, branded payments experience tailored to the needs of their software users. This can be done for one-time payments or for recurring payments.

Payments 88

Payments Merchant Services SaaS Payments Payment Services 88

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. They must engineer a well-rounded solution that makes handling subscriptions a breeze (and yes, it is as hard as it sounds). However, only 10% of them currently employ these models.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

Intercom, Inc.

APRIL 26, 2022

Since the pandemic, consumer habits have really changed – shoppers have migrated online en masse, their expectations are higher than ever, and brand loyalty is harder to maintain. For example, 65% of social media users expect brands to respond on those channels, in the same way they would if they inquired on your website.

Payment Methods 219

Payment Methods Payment Services Payment Solutions Payments 219

Stax

MARCH 6, 2024

For businesses offering subscriptions, memberships, retainers, and other recurring services, recurring billing is a powerful solution to streamline processes and ultimately enhance revenue generation. Consider this: Consumers are already conditioned to the subscription model. Learn More What is Recurring Billing?

Merchant Services 88

Merchant Services Payment Services Payment Methods Payment Features 88

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. The product, sales, marketing, and CS teams all play a role in the onboarding concerto.

Onboarding 98

Onboarding Technical Review Strategy Software Review 98

Intercom, Inc.

SEPTEMBER 15, 2020

Whether it’s onboarding a new customer with well-timed guidance or re-engaging a user at risk of churn by helping them find value, getting the sequence of messages right requires a powerful, intuitive orchestration tool. Series is a brand new way to build behavior-based customer messaging campaigns in Intercom. What will drive action?

Scale 231

Scale Mobile Engagement Onboarding 231

Blulogix

APRIL 11, 2024

By BluLogix Team Mastering the Art of Complex B2B Recurring and Subscription Billing: Conquering Channel Business Management In the dynamic landscape of B2B subscription models, channel business management emerges as a pivotal strategy for expanding market reach and enhancing product distribution.

Subscription 95

Subscription Payment Features B2B Scale 95

Stax

JANUARY 17, 2024

Instead of going through a third-party payment gateway, your ACH PayFac will allow the use of its own platform to process your payments. Most ACH PayFacs offer instant onboarding , making it quick and easy for merchants to start accepting payments. This is pretty much similar to the service that PayPal offers.

Payment Services 88

Payment Services SaaS Payments Merchant Services Payment Facilitation 88

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

Payrix

JANUARY 30, 2024

Misty Novich VP of Payment Solutions, Neon One Realizing revenue potential Before partnering with Payrix, Neon One was juggling multiple payment partners with poor customer support and technology too cumbersome for their clients to navigate. Get started today.

Payments 130

Payments Merchant Services Payment Solutions Payment Services 130