User Pilot

JANUARY 10, 2024

User research methods for SaaS: Usability testing User testing User interviews Focus groups Session replays First click testing User feedback surveys Card sorting A/B testing Product analytics Heatmaps Userpilot can help you conduct user experience (UX) research and easily interpret the data. What is user research? What is user research?

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User Experience Interviewing Underperforming Technical Team SaaS 105

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement.

Customer Lifetime Value 105

Customer Lifetime Value SaaS Underperforming Technical Team Churn 105

Sales Enablement, SaaS and Growth

MARCH 23, 2020

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

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Underperforming Technical Team Scale Sales Hiring Marketplace as a Service 213

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. This article includes their advice for any B2B brand looking to get real results from content marketing , plus nine must-haves for B2B content to be considered good. 

B2B 57

B2B Technical Advisors SaaS Payments Underperforming Technical Team 57

Totango

OCTOBER 20, 2022

Hiring team members with the right customer success manager skills is critical for the effectiveness of your CS team and strategy. We’ll cover these below, along with five best practices to follow when bringing a new customer success manager aboard your team. What Is a Customer Success Manager (CSM)?

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Sales Hiring Customer Success Sales Recruiting Technical Review 92

Sales Hacker

DECEMBER 1, 2020

If you missed episode 137, check it out here: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi. A career marketer’s advantage in growing holistic revenue [17:54]. The role of branding in marketing [19:27]. The role of branding in marketing [19:27]. Subscribe to the Sales Hacker Podcast. We’re on iTunes.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

GetUplift

NOVEMBER 15, 2022

And it’s a challenge a lot of D2C brands face. And if increasing revenue is a key part of that next stage — and it really should be — that ‘something’ is intrinsically linked to understanding your customers better. And then we show marketing, product & sales teams how to use it.

Sales Hiring 52

Sales Hiring Underperforming Technical Team Sales Consulting 52

User Pilot

MAY 30, 2023

User interviews Website analytics Product analytics , and more. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. These users are a bad fit for your product as they’re unlikely to find value in it.

Social Media 98

Social Media Interviewing Underperforming Technical Team Product Marketing 98

Neil Patel

SEPTEMBER 28, 2020

You’re going to need a list of: Goals, KPIs, and objectives: For example, you could focus your attention on generating a specific number of leads, customers, or revenue. Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. Brand content. Here are a few examples.

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Strategy Underperforming Technical Team Advertising Scale 124

FastSpring

JANUARY 26, 2024

In this episode of Growth Stage, host and CMO of FastSpring David Vogelpohl interviews Jake about his thoughts on: What Customer Success is at a high level. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.” And much more!

Customer Success 157

Customer Success VP of Engineering Payments Payment Methods 157

FastSpring

APRIL 13, 2023

From leading sales at Zillow to brand strategy at Tumblr to revenue at FiscalNote (a global policy platform), Justin Scott started noticing a trend. Thanks to massive technological advances happening in big data and AI, Justin saw new possibilities for improved user experiences with a brand. What are the values of the brand?

Payment Methods 142

Payment Methods Marketing Payments SaaS Payments 142

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 150

Scale Sales Payment Methods Merchant Services 150

Sales Hacker

APRIL 5, 2022

Winning bigger deals without brand recognition [18:11]. Good companies vs. bad companies [22:48]. So let’s listen to our sponsors, and then we’ll get right into the interview with Andy Paul. Outreach is the first and only engagement, and intelligence platform built by revenue innovators for revenue innovators.

Scale 78

Scale Sales Underperforming Technical Team Compensation 78

Intercom, Inc.

DECEMBER 21, 2021

In this episode of Inside Intercom, our Director of Brand Marketing Sarah Tran had the honour of sitting down with Amanda for a chat about how governments can leverage technology to build better services and empower its citizens. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. What’s the sequence?

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VP of Engineering Scale Technical Review Outsourcing Services 118

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * How does PagerDuty think about brand marketing? Does it have to be tied to a number directly tied to revenue? Harry Stebbings.

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

SaaStr

JANUARY 28, 2020

Aaron Ross | CEO @ Predictable Revenue. And so, she can, and Anthony just finished up basically going from the first sales hire at Gainsight at almost 100 million in revenue and has just retired. If something bad happens, you’re going to have to cut your burn, probably. Join us at SaaStr Annual 2020. FULL TRANSCRIPT BELOW.

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Sales Hiring Scale Underperforming Technical Team Sales Recruiting 204

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

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Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

SaaStr

JUNE 14, 2019

Finally pre-Salesforce, Dave was CEO @ MarkLogic where he grew the team from 40 to 240 and revenues from $0 to an $80m revenue run rate. Does Dave agree that if the money is on the table founding teams should take it? What are the clear differences between a good book and a bad book? Who is involved? Dave Kellogg.

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Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 141

ProfitWell

FEBRUARY 11, 2020

Today, we’re pouring beer onto the revenue operations scene. We also have an episode of our series Protect the Hustle , during which Patrick interviews former Netflix culture pro Patty McCord, which preaches just the same. She wanted to solve this problem, so she developed a way to provide feedback. Why would we do such a thing?

Sales Recruiting 40

Sales Recruiting Underperforming Technical Team Interviewing Scale 40

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. I also interviewed dozens of SaaS founders and marketers to understand the main factors behind high SaaS churn rate. 1 Focus on creating a brand, not just a company. How to reduce SaaS churn rate? #1

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

SaaStr

NOVEMBER 16, 2020

What does it take to scale a sales team successfully? How can one determine a closer in the interview process? Below, we’ve shared the transcript of Harry’s interview with Andy. I’ve heard so many good things from Kobie, now at Upfront, and then also the team at Openview. How does Andy think about discounting?

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Sales Hiring Scale Leadership Technical Review 189

Sales Hacker

JULY 11, 2019

And if you feel there is a lack of support or poor management, you might see the writing on the wall. If everyone on the sales team is missing quota, organizationally, you might be set up to fail. You generally have ONE brand in your career — your personal brand — and it stays with you across jobs and industries.

Development Team Review 63

Development Team Review Underperforming Technical Team Sales Branding 63

Sales Hacker

JANUARY 23, 2019

Needless to say, this made him look bad in my eyes. This left a bad taste in my mouth as the company clearly valued new business more than existing customers. RELATED: eBook-Aligning Toward Revenue Efficiency. By holding them accountable to the same sales goals, the department teams began working together on their strategies.

Strategy 88

Strategy Marketing Marketplace as a Service Sales 88

Andreessen Horowitz

DECEMBER 5, 2023

ABOUT MY FIRST 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. But along the way we found that the tool that we’d built was really interesting to a lot of other developers.

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Sales Hiring Sales Recruiting Banking Outsourced Development 85

SaaStr

SEPTEMBER 10, 2020

372: Latané Conant is the Chief Marketing Officer at 6sense, the company that allows you to achieve predictable revenue growth by identifying accounts looking for your solution, prioritize efforts and then engage the right way. What can teams do to bring their themes to life? Who is involved? What needs to be ready? Harry Stebbings.

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Scale Sales Hiring Software Review Technical Review 172

SaaStr

MARCH 26, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Know who is the foundation of your product and build your product for that user (in Stripe’s case, developers). Know your forever user.

Scale 152

Scale Payment Services Payment Methods Scaling 152

Sales Hacker

DECEMBER 5, 2019

Having spent time as a BDR himself, Scott correctly identified that grit and curiosity are key identifiers for success in business development: “Intellectual curiosity & ridiculous grit. This is the traditional mindset when looking for new team members. Everyone wants Kobe Bryant on their team. Future Leaders.

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Sales Hiring Scale Sales Recruiting Sales 56

Sales Hacker

NOVEMBER 25, 2019

From there, he helped scale a team of 150 at AdRoll, before becoming CEO and President at TalkIQ, which was acquired by Dialpad. How to develop your frontline managers [15:54]. One of them’s brand new. Now, without further ado, let’s listen to this interview with Dan O’Connell. Hire for values [7:23].

AI Search 73

AI Search AI Sales Hiring Scale 73

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston. The company is focused on “putting the math behind advertising for data-driven, profitable results.”

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Interviewing SaaS Payments Payments Technical Advisors 40

Kellblog

DECEMBER 27, 2021

My point was that this is normal and healthy: you can long Miami and Austin without shorting Palo Alto which, by the way, would have been a bad idea in 2020. ” Towards that end, revenue multiple is a better bubble indicator than share price, so let’s take a look at the latest from Jamin Ball at Clouded Judgement.

Blockchain 142

Blockchain Technical Review Venture Capital Sales Hiring 142

Neil Patel

OCTOBER 6, 2020

Develop an Effective Digital Marketing Strategy. This will likely begin with a SWOT analysis which assesses Strengths, Weaknesses, Opportunities and Threats. For every $1 spent on Google ads you get $2 in revenue. One reason is that people come into contact with your brand at multiple touchpoints before making a purchase.

Consulting 87

Consulting Marketing Sales Hiring Social Media 87

SaaStr

MARCH 18, 2019

Scaling the company’s employee base, sales teams, marketing, and operations—all while preserving its culture—has required a laser focus on first principles, smart processes, and effective hiring. Our team is in Room 111. They were self taught developers. Claire Johnson: If you don’t know us, I’d love to change that.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

SaaStr

JULY 12, 2022

Make the revenue recur, I’m interested. up that is sub one million in recurring revenue? I’ve got 5,000 people on it, but I’m only doing $10,000 a month in revenue. Then, once you’ve got something, ideally, at least, maybe a million in revenue, a million?and?a?half, That’s my background.

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Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 250

Andreessen Horowitz

OCTOBER 16, 2023

Bansal shares this and other key milestones and frameworks for company building in conversation with a16z general partner Peter Levine; enterprise deal team partner Satish Talluri (who was a director of product and growth operations there); and Sonal Chokshi. Jyoti: And some of it you can also break into, say, revenue goals.

Product Marketing 76

Product Marketing Scale Sales Hiring Sales Recruiting 76

User Pilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Behavioral data delves into how ideal users make purchasing decisions and interact with brands. Demographic data includes characteristics such as age, gender, education, and job.

Sales Recruiting 105

Sales Recruiting Underperforming Technical Team Interviewing Social Media 105

Sales Hacker

SEPTEMBER 30, 2019

How to transition between sales engineering to managing revenue. Vikas’ Journey from Sales Engineer to Managing a BD Team (22:20). Now, without further ado, my interview with Vikas Bhambri. Today, we’ve got Vikas Bhambri, the head of revenue, in many senses, for the company Kustomer. Why hiring well matters.

Sales Hiring 50

Sales Hiring Startup Scale Sales Recruiting 50

Sales Hacker

SEPTEMBER 16, 2019

One of the biggest decisions you can make when setting up your sales team is whether to focus primarily on inside or outside sales. We’ll look at the strengths of each type of sales, why you need both of them in your team, and how to determine the best balance for your organization. What is inside sales? What is outside sales.

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Sales Hiring Scale Sales Recruiting Payment Methods 81