Sales Hacker

MARCH 19, 2021

As someone who’s grown from an Inside Sales Consultant with absolutely no technical experience in sales to my most recent role as VP of Sales for Zillow Group Rentals, I have spent nearly a decade hiring hundreds of sales professionals and developing a handful of those hired into leadership positions and beyond. Coachability.

Sales Hiring 130

Sales Hiring Sales Underperforming Technical Team Leadership 130

InsightSquared

MARCH 8, 2021

I recently joined InsightSquared in Q4 2020 after 4 years of consulting independently for small and medium sized businesses; I focused mainly on operational efficiency and maximizing profit. . Focus on the things that you can control and work to win, understanding as you engage with your team, or anyone really.

Technical Review 62

Technical Review Development Team Review Underperforming Technical Team Systems Review 62

Neil Patel

MARCH 9, 2021

The biggest brands in the world understand one simple truth: Not all leads are created equal. Having the ability to find and convert high-quality leads is what keeps these brands successful. It also helps prospects feel more secure about their purchase and develops the business’ reputation as a customer support specialist.

Scale 115

Scale Underperforming Technical Team Metrics B2B 115

Neil Patel

NOVEMBER 26, 2020

That’s because luxury marketing strategies don’t follow the same rules as mass-market brands. SEO, PPC, even some social media sites can drive online sales for your luxury brand. Today, I’m going to show you exactly how to take your luxury brand online with the best luxury marketing strategies. Gucci, Rolex, Ferrari.

Strategy 145

Strategy Marketing Social Media Underperforming Technical Team 145

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Some brands set up their customer success communities to enhance their customer support or to support their marketing efforts. Nine Best Customer Success Communities in 2022.

Customer Success 117

Customer Success Technical Review Social Media Underperforming Technical Team 117

User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Some industries like SaaS will have an average NPS of 30.

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

Sales Hacker

JULY 19, 2022

Celine brings more than twenty-five years of experience to Boardable, which is a platform that allows board members to engage easily. And now she’s doing an incredible job leading a team of 13 people at Boardable. The first and only engagement and intelligence platform built by revenue innovators for revenue innovators.

Sales Recruiting 83

Sales Recruiting VP of Engineering Sales Hiring Sales 83

Neil Patel

MARCH 2, 2021

For businesses, this means it’s crucial to find ways to set your brand apart from competitors. Brand Awareness. Generate traffic and build hype around your brand through customer reviews. Consumers want to know they can trust your brand , so who better to rely on than happy customers? Purchasing Decisions. Customer Trust.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

FastSpring

JANUARY 26, 2024

And at a company like Sideways 6 — whose product is an idea management software to help organizations engage people and foster innovation — that emphasis on collaboration gets even louder. But the support team are responsible for first response times, for things like NPS, whereas what we’re responsible for is, ultimately, outcomes.”

Customer Success 156

Customer Success VP of Engineering Payments Payment Methods 156

Sales Hacker

DECEMBER 1, 2020

If you missed episode 137, check it out here: Team Selling: A Comeback Story for 2021 with Trish Bertuzzi. The role of branding in marketing [19:27]. The role of branding in marketing [19:27]. Building and leveraging a differentiated brand as a growth amplifier [22:29]. Subscribe to the Sales Hacker Podcast. Great author.

VP of Engineering 63

VP of Engineering Branding Scale Marketing 63

Sales Hacker

AUGUST 10, 2021

In this episode of the Sales Hacker podcast, we have Keith Daw , VP of GSD and Trainer at McDonell Consulting Group , where he ‘Gets Stuff Done’ and teaches the Sandler Training methodology. Know why you’re training your team before you start. Keith Daw & McDonell Consulting [3:21]. powered by Sounder.

Scale 105

Scale Underperforming Technical Team Leadership Consulting 105

Neil Patel

SEPTEMBER 1, 2021

Content is how you boost brand awareness , build trust in your company, and empower your customers to solve their problems. Now, it’s time to actually find those businesses online and generate brand awareness. Evaluate their strengths and weaknesses. B2B and B2C content marketing require entirely different strategies.

B2B 144

B2B Strategy B2C Content Marketing 144

Intercom, Inc.

NOVEMBER 17, 2021

She went on to become a high school English teacher, college writing instructor, and writing consultant for government agencies. And so, in 1996, she founded E-WRITE , a writing training consultancy that helps people do just that. If emoji are part of our marketing brand, they should be part of our customer service brand.

Payment Methods 118

Payment Methods Airlines Branding Communication 118

Sales Hacker

NOVEMBER 24, 2020

Team selling and why it’s making a comeback [7:43]. Who influenced Trish in her career development [31:34]. She’s going to be talking to us about team selling and how the concept of combined quotas with senior and junior account executives, converging on one territory, is coming back. Show Introduction [00:04].

Underperforming Technical Team 80

Underperforming Technical Team Scale Outsourcing Services Sales Hiring 80

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. Samuel Hulick: I actually started as a full stack developer. This isn’t the first we’ve heard from Samuel.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

SaaStr

JUNE 4, 2019

Decided to go to business school, did that for a little bit and then came out in management consulting, a company. One of my favorite stories, well, I think you met this talk was Coors, the beer brand went into Spain and they took their campaign. We were monitoring it of course for both good and for bad.

Sales Recruiting 169

Sales Recruiting Scale Underperforming Technical Team Pricing 169

Neil Patel

APRIL 20, 2021

Most of his posts have fewer than 200 words, like the one below , but the social sharing and engagement for these posts is amazing. Public speaking is another way to establish your personal brand and build a loyal following. In a sea of writers, bloggers, freelancers, consultants, public speakers, etc., Seth doesn’t waste words.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

Neil Patel

SEPTEMBER 23, 2020

Our team at Neil Patel Digital has created this handy guide to help you find the best Facebook ad consultant who knows what he’s doing, without wasting your marketing budget or talking in circles. 5 Ways a Facebook Ads Consultant Can Help Grow Your Business. This is precisely what a Facebook ad consultant can help you achieve.

Advertising 123

Advertising Consulting Scale Sales Hiring 123

SaaStr

SEPTEMBER 4, 2020

Jennifer Tejada: Slack, which has become an online collaboration lifesaver for many of us at work and also a social environment for us to engage with our peers. Jennifer Tejada: So it’s not all terrible bad news because Winston Churchill told us, “Never waste a good crisis.” Some are less obvious like tele-health.

Scale 163

Scale Underperforming Technical Team Sales Hiring Branding 163

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 156

Underperforming Technical Team Sales Hiring compliance SMB 156

Neil Patel

SEPTEMBER 23, 2020

Precisely where email marketing consultancy comes in. Using the expertise and experience of a consultant, you’ll be able to reach large swathes of prospective clients faster and without much effort. 4 Ways an Email Marketing Consultant Can Help Grow Your Business. Could you still figure it out for yourself? Probably not.

Consulting 143

Consulting Marketing Sales Hiring Technical Review 143

Audacix

MARCH 20, 2020

When we're busy helping our teams, our customers, our neighbours, our families, it's easy to lose sight of the fact we also need to position our SaaS businesses to come out of this period stronger and ready to pounce on the opportunities that will present themselves. If you chose number 2, welcome to the club.

Underperforming Technical Team 52

Underperforming Technical Team SaaS Systems Review Software Review 52

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Intercom, Inc.

APRIL 5, 2018

Our chat covers how gaming principles influenced her growth experiments, her team’s most successful retention tactics, and much more. Gina: Yeah, I was a consultant, but the role wasn’t really called PR. Adam: How was the transition from classic marketing to working more with designers and engineers on the growth team?

Underperforming Technical Team 223

Underperforming Technical Team Retention Metrics Engineering 223

Sales Hacker

JULY 3, 2018

So our team tried to fill the gap to help you build or enhance your own sales stack. Left to its own, a sales force will eventually become too bloated, unwieldy, and counterproductive if everyone on the team reverts to performing tedious tasks manually. Outsource the sales development process. What Is Sales Automation?

Scale 66

Scale Outsourcing Services Sales Recruiting Outsourced Development 66

Casey Accidental

OCTOBER 27, 2020

Even if developers do come, and they happen to build integrations that help customers; if incentives aren’t aligned between the two companies, lasting investment will not happen, and the integrations will be poorly maintained. Incorrect incentives will lead to poor quality integrations. So, how do you create and manage the supply side?

Payments 56

Payments Business Model Payment Solutions SaaS Payments 56

SaaStr

AUGUST 9, 2019

Prior to Kustomer, Vikas spent over 20 years implementing, consulting, marketing, and selling CRM and ContactCenter solutions with companies like LivePerson and Oracle. Here’s what Eyal and Megan talk about: How to develop software faster. Why does Vikas believe that a wave of SaaS incumbents are about to be displaced or disrupted?

SaaS Payments 137

SaaS Payments Cloud Technical Review Scale 137

Sales Hacker

MARCH 16, 2020

This means that even in the B2B space, your buyers want ultra personalized experiences, they want their needs to come first, and they want on-demand engagement. Swapping out competitor names per email, or mentioning a sports team in the area, was also a favorite “personalization” strategy for a while. How are you?

Technical Review 109

Technical Review B2C Social Media Underperforming Technical Team 109

SmartKarrot

JUNE 1, 2020

The client engagement manager is the pathway to every significant objective of a business. It directly influences all the good aspects of a business, including customer loyalty, customer-based profits, customer purchases, and customer ambassadorship for your company’s brand.

Engagement 10

Engagement Management Social Media Underperforming Technical Team 10

SaaStr

DECEMBER 3, 2020

In Today’s Episode We Discuss: * How Sam made his way into the world of SaaS with Dropbox and how that led to his leading the sales and success team today @ Loom. What was Sam’s biggest lesson from scaling the sales team at Dropbox? So I was doing environmental consulting. How should the success of marketing be measured?

Scale 177

Scale Sales Hiring Sales Recruiting Sales 177

Sales Hacker

SEPTEMBER 30, 2019

Vikas’ Journey from Sales Engineer to Managing a BD Team (22:20). He leads Kustomer’s sales and customer experience departments, overseeing sales, business development, implementation, customer success, and support. Vikas builds teams that follow this ethos. I liked engaging people, etc. Show Introduction (0:09).

Sales Hiring 50

Sales Hiring Startup Scale Sales Recruiting 50

Sales Hacker

NOVEMBER 26, 2019

Sales Consulting & Strategic Selling Programs. In this session, she’s going to share 2 of the skill sets you need to thrive as a modern seller and give you strategies to implement them in yourself and your team. If you want to consistently catch big fish, then this talk is for you. You won’t want to miss this. ?????.

Sales 104

Sales Underperforming Technical Team B2B Technical Review 104

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. First, what is continuous customer development? Loving our podcast content? Does one have to move to enterprise? Does it have to be in person?

Scale 132

Scale SaaS Payments Sales Recruiting Payment Services 132

SmartKarrot

AUGUST 31, 2021

Role: Director, Customer Success Location: Remote, San Francisco, CA, US Organization: Salsify As a Director of Customer Success, you will supervise, build and expand the existing Customer Success strategy to enable each member of the team to be the best-trusted advisor for the customers.

Customer Success 19

Customer Success Underperforming Technical Team Technical Review Leadership 19

ChurnZero

JANUARY 4, 2019

the stuff that Customer Success teams are really meant to do). One customer success trend I’m seeing is the need to develop more repeatable customer education programs. The biggest trend I see emerging in Europe, which started at the end of 2018 is Customer Success Plans becoming a staple asset of Customer Success teams.

Customer Success 49

Customer Success SaaS Payments Payment Services Payment Solutions 49

Audacix

JANUARY 1, 2019

Whether you're about to implement DevOps or for ways to optimise it within your team, you must remember that DevOps is all about discipline and is definitely no magic bullet to doing it right from the outset or to fixing your perceived issues in one fell swoop. Bring such people into the DevOps fold, share learnings and build trust.

DevOps as a Service 75

DevOps as a Service Cybersecurity Scale New CTO 75

Sales Hacker

DECEMBER 2, 2019

This week on the Sales Hacker podcast, we speak with Mary Rogul , a VP Sales Consultant, who’s currently an Enterprise Sales Advisor at Crayon. She’s now a consultant helping VPs of Sales scale and build their sales teams. Mary was most recently VP of Sales Strategy and Engagement at Crayon , where she’s now an advisor.

Scale 52

Scale Sales Recruiting Sales Hiring Sales 52