Intercom, Inc.

JUNE 9, 2021

It’s really nice to start at a company where it’s clear from the start that they care about the employee experience.” – Masha, Brand Producer. It’s more difficult to communicate the way we work and the nuances of our culture. “So, I guess we’ll be back in the office in two weeks, right?” We all laughed. .

Onboarding 253

Onboarding Sales Hiring Scale Systems Review 253

SaaStr

FEBRUARY 25, 2020

to, “When and how often is sales tax due to the state?”. Consistently bad experiences could breed deeper-seated issues for brand trust and customer loyalty. . To complicate matters, each state gets to set their own sales tax laws about everything from, “Is SaaS taxable?” And, these laws often completely contradict one another. .

Merchant Services 169

Merchant Services Scale Technical Review Sales Hiring 169

SaaStock

FEBRUARY 14, 2019

In 2016, André joined Superlógica Tecnologias, a management system designed to service small businesses with a recurring revenue model. In 2016, he co-founded Meetime, an Inside Sales Strategies company and now serves as its CMO, building a powerful branding and content creation operation. and Brazil with process optimization.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Upscope

JUNE 5, 2019

When a customer is due a refund, they should not have to search or work for it — the brand should know this already due to the sophistication of its systems, and deliver the outcome" This links into why Nordstrom has such a good brand. Anticipate and act before they do.

Technical Review 58

Technical Review Software Review Systems Review Education 58

SaaStr

OCTOBER 22, 2020

Before Okta, Ryan was the Co-Founder and CEO @ Sproost, a bootstrapped online expert recommendation system. Harry Stebbings: Before Okta, Ryan was the cofounder and CEO at Sproost, a bootstrapped online expert recommendation system. How do you think about your company culture at Okta? Is that what you mean?

Sales Hiring 166

Sales Hiring Scale Interviewing Technical Review 166

OpenView Labs

SEPTEMBER 3, 2020

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. Kristin Graham is someone who fully understands all the ins and outs of company culture. or snacks; they just aren’t what makes company culture. It’s about reflecting back what you hear.”.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

Buffer Resources

SEPTEMBER 11, 2023

They use the platform as a content distribution system, not a resume builder. This is your street credibility and personal brand all rolled into one. Thanks to that hard work and consistency, I've established a personal brand grounded in credibility and respect, and grown my follower count to 45,000. The ROI is insane.

Sales Recruiting 52

Sales Recruiting Sales Hiring Scale Social Media 52

CustomerSuccessBox

JULY 19, 2022

A great customer success framework is built on the various stages a customer goes through throughout their relationship with the company. Brand Recognition. This is the first stage in which customers interact with your brand, mostly passively. How consistent are your branding & efforts. Time to Value.

Customer Success 52

Customer Success SaaS Payments Payment Services Outsourced Development 52

OpenView Labs

APRIL 6, 2021

A robust, vibrant, living company culture needs strong feedback loops. The quality of the answers to these questions reflects the strength of your company culture. In Scaling Excellence , Rao and co-author Bob Sutton call out this feeling of accountability as the first step in operationalizing culture.

Scale 53

Scale Company Culture Sales Hiring Systems Review 53

OpenView Labs

OCTOBER 26, 2021

Hire for brand even earlier. . Branding is more than just a logo. Milestone: A major rebrand and consumer-level brand campaign. It’s time for a big agency to summarize all that your company has become into a few quirky adjectives and a word mark that is, to your horror, immediately reviled. The road to IPO.

Sales Hiring 82

Sales Hiring Scale Sales Recruiting Marketing 82

Neil Patel

OCTOBER 20, 2020

Do you want your HR systems to run completely hands-off? And you also need to draw a clear line between what your in-house team does vs. what your outsourcing company provides. However, if you’re a brand new company or don’t have any HR systems in place, you won’t need the same flexibility level. Level of support.

Outsourcing Services 118

Outsourcing Services Outsourced Development Sales Recruiting Sales Hiring 118

SaaStr

APRIL 16, 2020

* How does Carolyn think startups and larger companies can replace the leads that are lost from having no events in a COVID-19 world? How does PagerDuty think about brand marketing? What are the challenges with brand marketing? So I’m looking after internal comms, so really helping with the culture of PagerDuty.

Scale 177

Scale Underperforming Technical Team Leadership Branding 177

SaaStr

MAY 31, 2019

237: Parker Conrad is the Founder & CEO @ Rippling, the startup that gives you back your time from payroll to employee computers, Rippling makes it unbelievably easy to manage your company’s HR and IT – in one system. Rippling makes it unbelievably easy to manage your company’s HR and IT in one simple system.

VP of Engineering 130

VP of Engineering Sales Hiring Scale Systems Review 130

SaaStr

NOVEMBER 2, 2019

Hear about the early days of Glassdoor; tactical lessons on scaling—from building a business model and recruiting an all-star management team to advice on building a compelling, innovative company culture; and learn whyGlassdoor’s $1.2 Billion acquisition is just one milestone in the early innings of the company’s story.

Scale 126

Scale SaaS Payments Sales Recruiting Payment Services 126

ProfitWell

MARCH 3, 2020

And this time, Michael chooses a beer brand that is not only tasty, but is representative of what customer service means. And, in line with our topic of sales, Fat Tire is one of the biggest selling craft beer brands in the US. Michael adds that it’s also a brand that exemplifies customer service. Sameer Kamat and TINT.

Scale 59

Scale Customer Success Sales Hiring Social Media 59

Intercom, Inc.

OCTOBER 19, 2018

Our systems engineers quickly developed a script to fix this, but this was only a cupcake solution. Everyone in the Production Systems team was super welcoming and helpful, and it proved to be a great opportunity to meet the team and build relationships for future collaboration. How to design an engineering tour.

Engineering 106

Engineering Technical Review Software Review Systems Review 106

Sales Hacker

APRIL 21, 2020

According to the Harvard Business Review , the validity or predictive power of a typical unstructured interview is around 20%. What sales system do we use? Review the scorecard before an interview. Do: Review your scorecard regularly to make sure it’s up-to-date and accurate. Reporting/Modeling. Sales chops. Adaptability.

Sales Hiring 95

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 95

SaaStr

JULY 25, 2021

Actually that was one of the questions I had when I did my diligence was like, how do we, because as a VC has to look a lot of these open source businesses and the challenge was where do you put the Pay Wall? Because what you don’t want to do is to go public and then have a shock to the system. Dev Ittycheria : Yes.

Sales Recruiting 251

Sales Recruiting Sales Hiring Scale VP of Engineering 251

SaaStr

AUGUST 20, 2020

So a lot of what we had to do is understand that local tech ecosystem, understand the big companies that were hiring some of the top talent, and just the local market as a whole. But I think we’d thought that we were bringing that same hiring brand and reputation and would hit the ground running in terms of hiring a ton the people.

Sales Hiring 194

Sales Hiring Sales Recruiting Scale Technical Advisors 194

Chargify

AUGUST 6, 2019

They coined the phrase “inbound marketing”, made it an integral part of their brand and started evangelizing this approach to marketing with the zeal of a convert. Over the years, HubSpot continued pouring money into inbound marketing, and as a result, they now have an incredible lead generation system. HubSpot’s first five years .

Subscription 40

Subscription Payment Features Revenue Software Review 40

SaaStr

MARCH 26, 2019

But really these principles should be like a good brand, relevant, believable, enduring, and deliverable. It can jumpstart your integration, and we built our brand actually on the simplicity and usable of that documentation. Apple is actually a company that I think has done incredibly well cementing what their brand means.

Scale 150

Scale Payment Services Payment Methods Scaling 150

SaaStr

MARCH 18, 2019

But really these principles should be like a good brand, relevant, believable, enduring, and deliverable. It can jumpstart your integration, and we built our brand actually on the simplicity and usable of that documentation. Apple is actually a company that I think has done incredibly well cementing what their brand means.

Scale 116

Scale Payment Services Payment Methods Sales Hiring 116

Intercom, Inc.

MARCH 8, 2018

You tend to be able to sell slightly more easily, and it definitely helps in a sales position when you’re working for a well-recognized brand like a LinkedIn. For example, when I was at LinkedIn we launched a brand new product. That’s why culture’s so important. But the challenges, there’s a lot of them.

Social Media 186

Social Media Scale Sales Hiring Sales Recruiting 186

SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. The mortality rate of SMBs is so high that you are going to always have high churn due to the customer segment? How does Jeppe think about competition?

Scale 119

Scale SaaS Payments SMB Sales Hiring 119

Sales Hacker

AUGUST 4, 2020

Matt is the founder and CEO of North 6th Agency (N6A), a leading brand communications agency based in New York City. What we do is we align what we call credibility assets, which when you think about it are, historically when you think of a PR firm, their role in helping brands is getting credibility assets.

Scale 106

Scale Sales Hiring Sales Recruiting Outsourcing Services 106

SmartKarrot

DECEMBER 16, 2021

Customers are your biggest advocates, and a happy customer will leave reviews, aid-in word-of-mouth marketing, and convert new prospects who on the fence. Right now, as we prepare for economic flux and conservative demand from customers, companies need to drive up their CX quality if they are to grow the business. WHY do we buy?

Technical Review 11

Technical Review Technology Cost optimization & reporting Customer Lifetime Value 11

SmartKarrot

APRIL 18, 2023

Why Businesses Should Have a Customer Success Team A customer success team can help improve your company’s brand image and boost customer satisfaction and retention rates. According to a study by Harvard Business Review , increasing customer retention rates by 5%can increase business profits by 25% to 95%. 30% Interview results.

Scale 10

Scale Customer Success Scaling Sales Hiring 10

SmartKarrot

JUNE 30, 2022

In practice, this entails maintaining current portfolios and connections while making sure that every customer success person is aware of the new product and company strategy, how the product helps you accomplish business outcomes and the future impact on customers due to tech collaborations. Like what you are reading? contact-form-7].

Acquisition 10

Acquisition Customer Success Technical Review Underperforming Technical Team 10

SaaStr

APRIL 9, 2019

You have to establish a sustainable process or system to help you further scale the business. Eric Yuan: And for sure, we did spend a lot of money on marketing now to create our brand. And every review that had it all. Plus, you have more and more big, very large, impressed customers. Eric Yuan: It’s more than 500.

Sales Hiring 129

Sales Hiring Scale CTO Hire Marketing 129

SaaStr

AUGUST 30, 2019

Finally, prior to HelloSign Whitney spent close to 5 years at Box where as SVP Global Marketing & GM Enterprise she took on all of marketing globally for Box and was responsible for reshaping the company brand from SMB to enterprise. Pssst Loving our podcast content? What should they look for in their first COO?

Sales Hiring 130

Sales Hiring Scale Technical Advisors Underperforming Technical Team 130

SmartKarrot

MARCH 8, 2022

Erika is a person who heavily uses and encourages the use of processes and systems. Irene is best known for building and executing successful customer strategies, cross-functional collaboration with customer-facing departments, creating a customer-centric company culture, and more customer-focused results. Irit Eizips.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21