SaaStr

SEPTEMBER 29, 2023

One of the open secrets behind a lot of great SaaS companies is going multi-product. The customer journey applies to every software category, and it guides your roadmap with more holistic solutions for your customers. On the demand side — Your customers might need 19 things, and each needs 14 vendors. What to do instead?

Scale 239

Scale Scaling Startup Sales Hiring 239

SaaStr

AUGUST 25, 2022

Ada is the brand interaction platform that helps you purposefully automate conversations with each customer and employee, saving costs and growing revenue without betraying the brand you promised to be. Every Duda website is automatically optimized for lightning-fast loading and great out-of-the-box SEO.

Cybersecurity 204

Cybersecurity Scale compliance Subscription 204

SaaStr

JANUARY 22, 2021

What does it mean to make your product the star in your SaaS growth strategy? A product-led growth strategy relies on the product itself as the primary vehicle for customer acquisition, conversion, retention, and expansion. Product-Led Growth Meets Evolving Customer Expectations: B2B buyers prefer to try before buying.

Scale 274

Scale New CTO CTO Acquisition 274

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. Moreover, developing a profitable pricing strategy requires consistent model testing and compliance with international tax laws.

SaaS Payments 80

SaaS Payments Payment Services Payments Payment Solutions 80

SaaStr

OCTOBER 11, 2023

How to Communicate Multiple Products Without Overwhelming Customers When you have something as rich as monday’s platform, especially when many of the customers are SMBs, you have to be able to share your product without overwhelming. You don’t want to overwhelm SMB customers, and Monday made this a focus from day one.

Scale 173

Scale Sales Hiring Scaling Banking 173

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. What Is Customer Renewal Rate? Knowing Your Customers: Knowing your customers is essential for retaining them.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business.

Payment Solutions 78

Payment Solutions Payments Payment Services SaaS Payments 78

Blulogix

MARCH 8, 2024

This diversity requires a billing system capable of managing complicated account hierarchies and providing customized billing solutions to meet varied needs. Managing this product complexity efficiently is key to accurate billing and customer satisfaction. Product Complexity: B2B offerings are seldom one-size-fits-all.

B2B 52

B2B Subscription Payment Features Operational efficiency. 52

Blulogix

FEBRUARY 22, 2024

Enhanced Customer Experience: Provides a unified view of customer interactions, facilitating personalized and efficient service delivery. Accuracy: Reduces the risk of human error, ensuring that services are provisioned correctly according to customer orders.

SaaS 52

SaaS B2B Operational efficiency. Pricing 52

SaaStr

DECEMBER 12, 2023

Mandy Cole, Partner at Stage 2 Capital, shared the five steps every company needs to take to build their first GTM playbook centered around the buyer. Let’s start at the beginning — with the customer. Step 1: Identify Your Ideal Customer Profile (ICP) Who are you selling to? What is your Ideal Customer Profile?

Point of Sale 254

Point of Sale Forecasting Technical Review SMB 254

Subscription Flow

JANUARY 3, 2024

Consider the potential for growth if you make your pricing model a consistent priority for your company. Most SaaS companies, on the other hand, treat pricing as an afterthought, setting it and then forgetting about it, rather than viewing SaaS flexible pricing strategies as ongoing processes critical to their success.

Pricing 52

Pricing Payment Features SaaS Marketplace as a Service 52

Blulogix

JANUARY 20, 2024

How to Navigate Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Conversely, downgrade flexibility helps retain customers during economic downturns.

Scale 52

Scale Subscription Payment Features Churn 52

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests. Pendo dashboard.

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? SaaS account management. With the emergence of software-as-a-service (SaaS) companies, the role of account managers has also evolved – and gotten harder. Personalizing customer workflows according to their needs.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Software Review 98

Software Review Outsourcing Services SaaS Sales Hiring 98

User Pilot

MARCH 27, 2024

Secondary navigation is essential to enhance feature accessibility, streamline the user journey , optimize space, and increase feature adoption. We go over 6 secondary navigation examples from other SaaS businesses: Userpilot’s combined secondary navigation blends seamlessly within the primary menu for contextual access.

User Experience 105

User Experience Pricing Engagement Mobile 105

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. What is customer retention?

Retention 97

Retention Strategy Management Churn 97

Blulogix

FEBRUARY 24, 2024

As businesses strive for agility and precision in their monetization strategies, the integration of these advanced technologies offers unprecedented opportunities for innovation, customization, and efficiency. This personalization enhances customer satisfaction and loyalty, driving higher retention rates.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

Blulogix

JANUARY 20, 2024

Navigating Upgrade and Downgrade Flexibility in Billing By BluLogix Team In the current era where subscription models dominate the business world, the ability to adapt to changing customer needs is not just a luxury, it’s a necessity. Flexibility reduces friction, making it easy for customers to stay and adapt their plans as required.

Scale 52

Scale Subscription Payment Features Churn 52

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

Subscription Flow

MARCH 1, 2024

Imagine a situation where each prospective client that visits your website receives a seamless checkout experience, resulting in a rise in conversions and satisfied customers. A payment gateway is not just an essential component that connects customers’ bank accounts to your merchant platform—it is more than a service.

Payment Services 79

Payment Services Payments Payment Methods Merchant Services 79

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. Lifetime value determines revenue potential from each customer.

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

Subscription Flow

NOVEMBER 28, 2023

A major issue that arises, especially in the B2B SaaS business model, is how to break into the upmarket market as startups develop into scaleups that are primarily focused on increasing their market capitalization. In their early stages, SaaS software startups typically target the early adopters in the tech or mid-market segments.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages. What is customer experience?

User Experience 98

User Experience Underperforming Technical Team Customer Lifetime Value Retention 98

User Pilot

FEBRUARY 26, 2023

Mixpanel has become a popular choice among SaaS companies with its advanced analytics and intuitive interface. TL;DR Mixpanel is a product analytics tool that helps companies measure and optimize user engagement. Mixpanel Analytics helps product managers track and analyze customer behavior and product usage with its powerful features.

Software Review 98

Software Review Systems Review Engagement Scale 98

User Pilot

MARCH 26, 2023

Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Setting up custom conversion events to track the customer experience and progress.

Underperforming Technical Team 98

Underperforming Technical Team User Experience Customer Lifetime Value Retention 98

SaaStr

MARCH 7, 2023

A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. While they may not have hit that topline plan, most managed to optimize efficiency and extend runway by burning less than initially planned. Let’s look at the stats. Why is that? Reality set in.

Outsourcing Services 173

Outsourcing Services Scaling Venture Capital Forecasting 173

User Pilot

JANUARY 31, 2023

TL;DR Product launch in SaaS refers to bringing a new or upgraded product to the market. A successful product launch helps SaaS companies establish themselves in the market, increase brand awareness, and drive more revenue. SaaS Product Launch Phases. Why is a successful product launch essential for a SaaS company?

Metrics 98

Metrics Scale Software Review Retention 98

User Pilot

FEBRUARY 25, 2024

From marketing funnel analysis to review funnel analysis, this article shows you the most important funnels for SaaS. Map out each stage in the customer journey. Increase revenue growth : Enhancing user journeys across multiple areas leads to better product experience , increased conversion rates, and more long-term retention.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

JANUARY 23, 2023

A successful customer retention strategy starts with effective communication – the right message to the right audience at the right time. Segmenting customers into groups based on similar traits, allows you to still market highly relevant content to keep them engaged, and do so efficiently. Let’s get started.

Market Segmentation 98

Market Segmentation Retention Marketing Software Review 98

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. Which involves attracting the attention of potential customers through content and ads.

B2B 105

B2B Development Team Review Software Review Marketing 105

Baremetrics

JANUARY 24, 2021

Many SaaS subscription products launch with prices far below their potential value. Regardless of the cause, there seems to be a strong potential for increased revenue from price adjustment. This article is the introduction to a series covering various topics relevant to price optimization for subscription businesses.

Pricing 71

Pricing SaaS Subscription Payment Features 71

User Pilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. The big deal is turning them into paying customers who keep renewing their subscriptions long-term. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 98

Retention Strategy Marketing SaaS 98

Blulogix

JANUARY 6, 2024

It’s not just about managing customer payments; it’s about optimizing revenue streams, minimizing revenue leakage, and enhancing overall business performance. Revenue potential represents the untapped opportunities within your existing customer base and the ability to capitalize on them effectively.

Payments 52

Payments Subscription Payment Features SaaS Payments 52

Subscription Flow

NOVEMBER 20, 2023

Customers can pay for goods and services according to their consumption ( pay-as-you-go ), scale their service usage up or down in accordance with business needs, and have their subscriptions automatically renewed thanks to subscription billing and revenue management. What Entails Effective Subscription Revenue Management?

Payments 59

Payments Payment Features Payment Services Subscription 59

User Pilot

MAY 5, 2022

This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. Customer churn analytics helps you identify the reasons why your existing customers are leaving the product and impede this. Let’s begin!

Churn 98

Churn Retention Subscription Payment Features 98