User Pilot

MAY 2, 2024

Customer retention is vital for product success and business profitability. TL;DR Customer retention is the ability to keep your customers actively using their products. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score.

Retention 80

Retention Metrics Strategy Scale 80

User Pilot

APRIL 30, 2024

TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. The approach makes your company more customer-centric , improves customer satisfaction and retention , and gives you a competitive edge. A robust customer success strategy enables customers to get the most out of the product.

Strategy 90

Strategy SaaS Customer Lifetime Value Education 90

User Pilot

MARCH 25, 2024

In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Social Media 85

Social Media Software Review Technical Review Machine Learning 85

User Pilot

APRIL 3, 2024

A resource center is a central hub of resources that helps your customers solve problems and learn more about your product. It reduces the load on your support team and improves customer satisfaction by providing self-service support. Gather user data from multiple sources to learn more about customers’ pain points.

AI Search 84

AI Search Software Review SaaS AI 84

Blulogix

MARCH 19, 2024

This blog post will review the complexity of managing digital inventory in subscription models and shares best practices for effective oversight. Dynamic Billing: Adapting billing to reflect the fluid nature of digital services, which can change based on usage, time, or customer agreements.

B2B 52

B2B Subscription Payment Features Management 52

Blulogix

JANUARY 19, 2024

In this blog, we will delve into the specifics of BluIQ’s inventory and asset management functionalities and explore how they can substantially benefit your organization. Customer Satisfaction: Fulfilling orders promptly and accurately leads to higher customer satisfaction, fostering loyalty and positive brand experiences.

Subscription 52

Subscription Payment Features Management Scale 52

SaaStr

JUNE 14, 2023

In this blog post, we will delve into the fascinating journey of UiPath, a pioneer in robotic process automation (RPA) software that has revolutionized how enterprises automate repetitive tasks. This approach not only helps build trust but also encourages customers to challenge your company when needed.

Scale 215

Scale Artificial Intelligence Technical Review Software Review 215

Subscription Flow

FEBRUARY 20, 2024

If you are on the lookout for automated billing software for small businesses, this is the blog for you to read. Before we jump to the meat of the blog, let us quickly go over the bare-bones definition of what exactly is automated billing software and why most small businesses require it.

Payment Solutions 91

Payment Solutions Payment Features Payment Services SaaS Payments 91

Blulogix

JANUARY 19, 2024

In this blog, we will delve into the specifics of BluIQ’s inventory and asset management functionalities and explore how they can substantially benefit your organization. Customer Satisfaction: Fulfilling orders promptly and accurately leads to higher customer satisfaction, fostering loyalty and positive brand experiences.

Subscription 52

Subscription Payment Features Management Scale 52

SaaStr

NOVEMBER 21, 2023

They want employees and customers to have the best possible experience. Many businesses have customers all over the world, and sometimes, they may not speak English. But you still have to be able to serve the needs of customers and employees in different geographic locations. Instead, look for a problem to solve.

AI 243

AI Scale Generative AI Sales Hiring 243

Blulogix

MARCH 25, 2024

This post covers the challenges of financial process complexity and outlines strategies for streamlining these critical operations, ensuring accuracy, compliance, and customer satisfaction. As businesses strive to adapt to the evolving landscape of subscription services, the intricacy of financial operations increases.

Payment Services 78

Payment Services Payment Features Payments B2B 78

Blulogix

MARCH 15, 2024

This post examines how automation not only streamlines operations but also unlocks new levels of customer satisfaction and strategic insight. Manual handling of these tasks is not only resource-intensive but prone to errors, leading to customer dissatisfaction and potential revenue loss.

Payment Features 59

Payment Features Payment Services Subscription Payments 59

SaaStr

FEBRUARY 15, 2023

Lightspeed Partner, Anoushka Vaswani, is joined by Raj Sarkar, CMO at 1Password, Kim Walsh, SVP, Sales, Partnerships and Customer Success at Apollo.io, and Chris De Vylder, CRO at Sentry, to pass along key lessons from their growth journey. Look at your install base, do a data analytics exercise, and understand your free and paid customers.

Scale 200

Scale Sales Hiring CTO Hire Scaling 200

User Pilot

APRIL 16, 2024

In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is end-user behavior monitoring? It can even help maximize feature adoption. Book a demo now to get started.

User Experience 94

User Experience Engagement Trends Churn 94

User Pilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Social Media 71

Social Media Software Review Underperforming Technical Team User Experience 71

User Pilot

APRIL 10, 2024

As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. Create granular content.

Software Review 77

Software Review AI Search SaaS Technical Review 77

User Pilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

SaaS Payments 90

SaaS Payments Payment Solutions Payment Services Payment Methods 90

Payrix

APRIL 3, 2024

When done correctly, they can create a seamless user experience, improve customer satisfaction and loyalty, and add an exciting monetization opportunity. At a very high level, a referral partnership is an integrated payments model. We know it and you do too – Embedded Payments are growing in popularity among software companies.

Payment Services 100

Payment Services Merchant Services SaaS Payments Payment Facilitation 100

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business. Doing this ensures the data-driven reduction of churn. All of this can be done with Paddle in a matter of clicks.

Payment Solutions 79

Payment Solutions Payments Payment Services SaaS Payments 79

SaaStr

DECEMBER 6, 2023

Since tech employees have the lowest satisfaction on record, How do you energize the team in this era? So, let’s compartmentalize that component and talk about low employee satisfaction independent of that. “I Let’s jump into Aaron’s advice, hot takes, and of course, What’s New. That’s what the COO is for.

AI 224

AI Sales Hiring Scale Artificial Intelligence 224

User Pilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? TL;DR A product feedback survey is a structured tool for gathering customer feedback on products or services. Smiley face customer satisfaction survey to gather user feedback using smiley faces to represent satisfaction levels.

Scale 86

Scale SaaS User Experience Market Research 86

Blulogix

NOVEMBER 27, 2023

Learn more about how BluIQ leverages configuration, pre-built component-based customization, SDK’s and API’s Uncover the Power of BluIQ At the initial stages, the seemingly trivial nature of usage charges, often mere fractions of a penny, might be dismissed or accepted as an unavoidable part of the business.

Revenue 59

Revenue Payment Features Management Software Review 59

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ’s flexibility allows you to tailor the platform to your unique requirements without expensive customizations.

Payment Services 52

Payment Services Payment Solutions Payment Features Payments 52

Blulogix

APRIL 9, 2024

Unlike physical inventory, digital products and services don’t occupy physical space, yet they require meticulous tracking, billing, and reconciliation to ensure business efficiency and customer satisfaction. This serves as a central reference point for sales, billing, and customer service teams.

Scale 52

Scale Subscription Payment Features B2B 52

User Pilot

JULY 13, 2023

Embracing customer satisfaction survey best practices is critical to driving business growth. TL;DR A CSAT survey is a tool businesses use to assess customer perceptions and satisfaction levels regarding product functionality, customer support , and other aspects of the company. Book a demo to learn more.

Payment Solutions 80

Payment Solutions Scale Payment Methods SaaS Payments 80

User Pilot

JUNE 28, 2023

Justifying improvements to CX without measuring your customer experience ROI can be hard. You need to prove that you’re making a difference and that metrics like customer retention are improving. This article will help you measure your ROI of customer experience and optimize your CX program. Book a demo to try it out.

Customer Lifetime Value 80

Customer Lifetime Value Software Review Scale Retention 80

User Pilot

JUNE 25, 2023

TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your total user pool. Measuring customer satisfaction comes down to dividing the number of happy customers by the total number of customers surveyed.

Scale 84

Scale Software Review Scaling Metrics 84

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. Reduced Billing Errors: Estimate the savings from avoiding billing errors and customer disputes. Why Choose BluIQ by BluLogix?

Subscription 52

Subscription Payment Features compliance Customer Lifetime Value 52

Blulogix

JANUARY 24, 2024

This blog post aims to delve into the various components that make up the TCO of a subscription billing platform and evaluate how this cost aligns with the benefits it provides. Reduced Billing Errors: Estimate the savings from avoiding billing errors and customer disputes. Why Choose BluIQ by BluLogix?

Subscription 52

Subscription Payment Features Systems Review Customer Lifetime Value 52

User Pilot

APRIL 18, 2023

What are the right questions to ask your customers to understand user sentiment ? It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. And to do that, you must ask the right customer satisfaction survey questions. Likert scale questions 2.

Underperforming Technical Team 76

Underperforming Technical Team Scaling Onboarding Product Marketing 76

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn.

Payment Solutions 100

Payment Solutions Payment Methods Retention Software Review 100

Subscription Flow

JANUARY 30, 2024

SaaS renewal management’s primary goal is to increase customer retention and in turn, recurring revenue growth. To encourage your customers to renew their subscriptions at the end of their term, a number of procedures and tactics are involved in devising your B2B SaaS renewal strategy.

SaaS Payments 59

SaaS Payments B2B Strategy Payment Services 59

User Pilot

MARCH 6, 2024

TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages.

Social Media 79

Social Media Sales Funnel Acquisition Retention 79

Blulogix

JANUARY 28, 2024

Equally important is the successful implementation of your selected software to guarantee smooth billing processes, precise invoicing, and ultimately, increased customer satisfaction. BluIQ’s flexibility allows you to tailor the platform to your unique requirements without expensive customizations.

Payment Solutions 52

Payment Solutions Payment Features Payment Services Subscription 52

User Pilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? You can then make more informed decisions to improve customer satisfaction and retain more customers. TL;DR Customer satisfaction measures how satisfied your customers are with your products.

Benchmarks 83

Benchmarks SaaS Retention Metrics 83

User Pilot

JULY 13, 2023

The important metrics you should use to measure the growth of a company are: Customer acquisition cost (CAC) assesses the average cost to acquire new customers and evaluates the efficiency of sales and marketing efforts. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Metrics 83

Metrics Customer Lifetime Value Benchmarks Churn 83

Blulogix

MARCH 9, 2024

Diverse customer accounts, with their unique configurations, organizational hierarchies, and contractual agreements, require a nuanced approach to ensure accurate and efficient billing. The ability to customize billing processes according to specific account requirements is crucial for managing complex B2B relationships.

Payment Features 52

Payment Features Payment Services Payments B2B 52