User Pilot

MAY 2, 2024

TL;DR Customer retention is the ability to keep your customers actively using their products. It’s crucial for SaaS businesses because it drives revenue growth, increases customer lifetime value , reduces customer acquisition costs , and fosters positive word-of-mouth marketing. It keeps the product fresh and users engaged.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

MAY 1, 2024

The definition of ‘community’ may vary, but the underlying principle remains the same: to create a space where users feel connected to the product and each other, fostering a sense of belonging and loyalty towards the brand. They ask questions, provide answers, share experiences, and contribute to user-generated content.

Branding 102

Branding Social Media Acquisition Advertising 102

User Pilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. TL;DR Funnel analysis helps map out all the steps website visitors and in-app users take to achieve conversion goals , like signing up for your tool or completing the onboarding process. Increase revenue growth.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

FEBRUARY 26, 2024

Start building your marketing conversion funnels but creating all product user personas. Next, map out the customer journey stages with all touchpoints , user actions, feelings, and challenges for each persona. Examples include ad clicks, demo bookings, free trial sign-ups , MQL to SQL conversion rates , or activation rates.

Marketing 105

Marketing Sales Funnel Forecasting Customer Lifetime Value 105

User Pilot

FEBRUARY 13, 2024

This article shows you 14 examples from top SaaS companies, along with best practices you can implement to reduce the time to value and boost user adoption rates. TL;DR SaaS onboarding emails are a series of automated or manually sent emails that guide new users through their initial experience with the product. Reduce churn.

Onboarding 52

Onboarding SaaS Social Media Churn 52

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 91

SaaS Payments Strategy Payment Solutions SaaS 91

Subscription Flow

MARCH 12, 2024

In this blog we will not be talking about stuff that you already knew, and will instead be focusing on telling you stuff that you did not know about Paystack. In section one of the blog, we will be focusing on understanding how does Paystack work in Nigeria? It places a high priority on making sure all users can transact securely.

Merchant Services 83

Merchant Services Payment Services Payment Methods Payment Features 83

Totango

NOVEMBER 16, 2023

billion active users worldwide. Users can search and select accounts and contact information, access touchpoint templates, and log a copy of the email to that account’s timeline as a touchpoint in Totango. .” — Shona Fenner, Senior CX Operations Manager at Petdesk Not a Gmail user? Not a problem.

Customer Success 108

Customer Success Operational efficiency. Communication Churn 108

User Pilot

OCTOBER 31, 2023

Wondering how to increase free trial conversion for your software product? You’ll face the challenge of getting qualified leads and ensuring users don’t abuse trials. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers.

SaaS Payments 97

SaaS Payments Payment Methods Strategy Payment Solutions 97

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. Google Analytics dashboards give you all-encompassing insights into website activities.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion. to understand and act on user intent. to understand and act on user intent. Book a demo now to get started.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

JUNE 26, 2023

TL;DR Product metrics are measurable indicators of product management efforts and how users interact with your product. Customer activation metrics, such as the time to value, help you assess your product’s ability to engage new users. per user for the month. You can also use a product metrics framework, ie.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

MAY 31, 2023

Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. Feature adoption metrics are important for understanding where users are dropping off , what users find valuable to inform the product roadmap and optimize user personas , and to know where to offer more guidance.

Metrics 98

Metrics Customer Lifetime Value Churn Retention 98

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 97

Onboarding SaaS Payments Payment Services Payment Solutions 97

IT World

JUNE 27, 2022

Average daily active users for the month of June have so far grown 57% year-over-year. What's super interesting to note is that no month this year has hit a record for monthly active users. To read this article in full, please click here

Engineering 93

Engineering Communication Metrics Engagement 93

User Pilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Engagement 98

Engagement Social Media Onboarding Retention 98

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? So, efforts to simultaneously reduce churn rate and increase retention are the formula to your product’s success. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction.

Churn 98

Churn Retention Onboarding Engagement 98

Neil Patel

DECEMBER 16, 2021

The user base is steadily growing. percent increase from last year. Mobile ad spend is predicted to continue increasing due to a growth in mobile usage. If you’re a small business owner trying to compete in the big leagues , this blog is for you. You’ll need to start a blog. Start a Blog. Don’t get me wrong.

Social Media 145

Social Media Strategy Marketing Business 145

Neil Patel

JUNE 15, 2021

As artificial intelligence (AI) continues to advance, increasing opportunities for chatbots arise. With successful chatbot addition to your marketing strategy, you can improve your customer’s journey through increased personalization and drive conversions through an interactive platform. Route Leads to a Chatbot or Messenger.

Social Media 142

Social Media Artificial Intelligence AI Search Advertising 142

User Pilot

JUNE 30, 2023

TL;DR A customer engagement strategy combines activities and tactics to drive engagement. Use interactive walkthroughs to guide users and boost onboarding engagement. Utilize tooltips strategically to increase feature engagement. Use checklists as a roadmap for users to follow and reach activation.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

Buffer Resources

FEBRUARY 5, 2024

And since 2012, the skew of traffic that isn’t accurately measured has only increased as Internet users have become more privacy-conscious and moved to closed apps. The prevalence of this number has likely only increased as privacy concerns have grown and regulations on social media activity have tightened.

Social Media 101

Social Media Branding Engagement Strategy 101

User Pilot

JUNE 9, 2023

Here are the ways you can segment onboarding messages to personalize the customer experience: Segmenting new users helps you send relevant, customized in-app messages. Contextual secondary onboarding lets you onboard active users onto secondary features and drives continuous value. What is segmenting onboarding messages?

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

JUNE 2, 2023

TL;DR Product adoption occurs when new users understand the value of your product and begin using it as intended. Measuring your adoption rates will give you insights to boost free-to-paid conversion, retain more users, and turn customers into advocates. Book a demo to learn more today ! What is product adoption? What is time-to-value?

Metrics 98

Metrics Customer Lifetime Value Churn Onboarding 98

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. A successful strategy helps improve conversions , drive retention and loyalty, and increase the customer lifetime value. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Where do they work?

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

DECEMBER 19, 2023

Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn. A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

NOVEMBER 21, 2023

One such platform is Userpilot, a no-code product growth software for analyzing user behavior and creating personalized user experiences. For example, you can use the Hubspot contact and company data to optimize Pendo’s user segmentation feature. Discover trends in user behavior and the customer lifecycle.

Management 105

Management Software Social Media Trends 105

User Pilot

APRIL 3, 2024

TL;DR A resource center provides tailored content to aid users in problem-solving your product. Essential elements of most resource centers include user documentation , video tutorials , FAQs, a search function, a feedback widget , product updates , and AI tools. Publish your resource library and promote it to users using a tooltip.

AI Search 105

AI Search Software Review SaaS AI 105

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A user has reached ‘adoption’ when they start paying for your services. Ready to get started? Let’s dive right in!

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

Subscription Flow

DECEMBER 27, 2023

Let us dig straight into the meat of this blog: customer renewal rate is way of determining the imprint of customers who renew their subscriptions to your product or service. And poor renewal rates are the result of a variety of issues, ranging from poor pricing strategy to poor user experience.

SaaS 64

SaaS Subscription Payment Features Forecasting 64

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

DECEMBER 1, 2021

When working with SaaS products, a constant task you’ll find yourself obsessed with is how to increase user adoption. Let’s assume your tool helps the user easily schedule work meetings. User adoption is how you measure how much of your product the user is regularly using. What is user adoption?

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Features 98

Buffer Resources

APRIL 11, 2024

What’s your most popular newsletter or blog? They even generate ideas and blog content, saving staff time to focus on emotional appeals and donor relations. Bonterra Guided Fundraising (varies): Manage all fundraising activities, donor contacts, and communications from one place. How are people finding out about you? 

Technical Review 111

Technical Review Startup Social Media Marketing 111

User Pilot

JULY 30, 2023

TL;DR Customer acquisition is the process of attracting and converting prospective users into paying customers. Customer retention is the process of using activities and strategies to build strong customer relationships and thus, lead to loyal customers and repeat purchases. Track and analyze user behavior.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Use email marketing campaigns to bring back inactive users.

Retention 98

Retention Strategy Marketing SaaS 98