User Pilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Passives give a score of 7 – 8 and are moderately satisfied with your product but lack the passion of the promoters.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

MAY 3, 2023

Any savvy product manager should be looking at how they can leverage software usage analytics to make more informed decisions and boost product growth. In this article, we’re going to unpack exactly what usage analytics is, why you should care about it, how to use it in your product, and the best tools for the job.

Software 93

Software Management User Experience Metrics 93

User Pilot

MARCH 11, 2022

In this article, we cover what user analytics means, the right metrics to track, and the best tools in the market right now. User behavior analytics (UBA) involves collecting, grouping, and analyzing users’ behavior data to make decisions that enhance your overall UX. What is user behavior analytics? Search no further.

Data 98

Data SaaS User Experience Metrics 98

User Pilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. What is customer experience analytics? What’s the value of it?

Customer Lifetime Value 98

Customer Lifetime Value Churn Retention User Experience 98

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Before releasing the microcopy to the world, test it, just like other aspects of the product.

AI 105

AI Scale User Experience Onboarding 105

User Pilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. Trigger personalized experiences by using customer segmentation.

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

AUGUST 5, 2023

How can you leverage data tracking to get product growth insights ? Analyzing data is the key to achieving customer success and product growth. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. Use feature tagging to track feature usage.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

MARCH 31, 2023

It should be able to make users understand your product’s value so that they continue using it by investing their money. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Track in-app feature usage to identify and remove friction points.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

FEBRUARY 10, 2023

How can customer intelligence analytics help boost product growth ? Three steps to automate your customer intelligence analytics. Seven ways to act on intelligence data to improve your product experience. There are three steps to automate your customer intelligence analytics. Segment disengaged users.

SaaS Payments 98

SaaS Payments Payment Methods Payment Solutions Payment Services 98

User Pilot

JULY 30, 2023

So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. Customer retention is the process of using activities and strategies to build strong customer relationships and thus, lead to loyal customers and repeat purchases. Use path analysis to remove friction points.

Acquisition 98

Acquisition Retention Customer Lifetime Value User Experience 98

User Pilot

FEBRUARY 9, 2023

Looking to use predictive customer analytics to drive growth and gain a competitive advantage for your business? Predictive customer analytics can help you engage customers and generate more revenue with accurate predictions. In this article, we dive deep to discuss predictive customer analytics, its benefits, and its drawbacks.

Retention 98

Retention Machine Learning Artificial Intelligence Trends 98

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. A product adoption framework is a set of tools, tactics, rules, metrics, and more – all aimed at helping improve your adoption rate.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98

User Pilot

APRIL 10, 2024

In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service. Don’t custom code – use the right knowledge base software.

Software Review 103

Software Review AI Search SaaS Technical Review 103

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Product managers are busy people.

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? Unmet customers’ needs to inform your product roadmap. Let’s get down to the nitty-gritty and learn how to perform user analysis. User analysis shows how users experience the product, what they like, and why they churn.

User Experience 98

User Experience Underperforming Technical Team Churn Retention 98

User Pilot

MAY 14, 2023

TL;DR An event-tracking system is an application for recording and analyzing user interactions with your product or website. Event tracking provides teams with insights into user behavior so that they can improve the product, its UI, and key metrics like conversion rates. Adobe Analytics offers similar functionality but no free plans.

SaaS 98

SaaS Scale Social Media Pricing 98

User Pilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. Customer success ensures customers get their desired outcome when using your product. Mapping customer success journeys to spot and remove friction.

Customer Success 98

Customer Success Management SaaS Technical Review 98

User Pilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. Userpilot, Hotjar, and Brand24 are the best tools for data analytics and collecting B2B customer insights.

B2B 98

B2B Underperforming Technical Team B2C Scale 98

User Pilot

JUNE 29, 2023

This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. TL;DR User documentation describes any kind of helpful material intended for the user of a product. But great documentation doesn’t happen by accident.

Management 98

Management Technical Review Software Review Customer Support 98

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly. What is a customer engagement strategy?

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

OCTOBER 6, 2022

How can you analyze customer behavior in-app to deliver unparalleled in-app experiences? Read on to unlock product growth opportunities! Spot account expansion opportunities, and locate friction points to prevent churn. What customer data can you collect to derive valuable insights and improve retention?

Payment Solutions 98

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 98

User Pilot

MAY 31, 2023

In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Artificial Intelligence 97

Artificial Intelligence AI Machine Learning SaaS 97

User Pilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. TL;DR Customer experience (CX) encompasses the entire user journey and even broader than that, the wider perception customers have of your product. AI can greatly improve the customer experience.

Artificial Intelligence 98

Artificial Intelligence AI SaaS Payments Payment Solutions 98

User Pilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Roadmaps are a new Pendo feature for communicating and sharing product vision.

Underperforming Technical Team 97

Underperforming Technical Team AI Scale Onboarding 97

User Pilot

DECEMBER 10, 2023

Are you a product-led or sales-led kind of SaaS? Or perhaps you’ve managed to marry the two strategies and embraced product-led sales? If not, but you’d like to learn more, then why not watch the talk that Ben Williams , known as the Product-Led Geek, delivered at the recent Product Drive hosted by Userpilot?

Scale 105

Scale Sales Software Review Retention 105

User Pilot

JULY 9, 2023

How do you evaluate product usability to guide the product design process? TL;DR Product usability describes how easily customers can use a product to achieve their goals. Product usability makes a huge difference to the overall quality of the product and its chances for success in crowded markets.

User Experience 98

User Experience Sales Recruiting Scale Interviewing 98

User Pilot

DECEMBER 19, 2023

In this article, we will go over the responsibilities of a SaaS account manager and share tried-and-true strategies they can implement to drive product growth. Perform conversion funnel and related analysis to uncover friction points. Reduce churn rate : Account management helps uncover the root cause behind why users leave products.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty. CSAT surveys measure overall customer satisfaction with the product or feature. Let’s dive in! What is a customer feedback system?

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

JUNE 9, 2023

What are funnel charts and how to use them to gain insights into user progress along their journeys? However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. These are the main questions we discuss in the article.

SaaS 97

SaaS User Experience Onboarding Sales Funnel 97

User Pilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Send webinar invitations to educate customers on advanced use cases.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started?

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

JUNE 5, 2023

It helps companies identify areas of strength/weakness in their marketing approach and accelerate product growth. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels.

SaaS 95

SaaS Sales Funnel Customer Lifetime Value Acquisition 95

User Pilot

MARCH 9, 2022

What is product usage ? How can you harness product usage data to improve user segmentation and boost the growth of your SaaS? This guide will help you get a basic understanding of different types of usage data and how you can use them to improve your product and user experience. What is product usage?

SaaS Payments 98

SaaS Payments SaaS Payment Solutions User Experience 98

User Pilot

APRIL 28, 2023

The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. AI can be used at all stages of user onboarding. Want to see how?

Artificial Intelligence 97

Artificial Intelligence AI Onboarding Machine Learning 97

User Pilot

MAY 17, 2023

What’s product experience (PX)? And most importantly, how do you create product experiences that delight your users? We also look at a few examples of companies delivering outstanding product experiences. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

APRIL 6, 2023

In-app feedback is one of the most insightful and relevant types of data you can collect as a product marketer, while also being the cheapest. But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. And it includes both positive and negative customer feedback , user data, and more.

Software Review 96

Software Review SaaS Mobile Onboarding 96

User Pilot

APRIL 6, 2023

Developing and releasing sophisticated products with all the bells and whistles imaginable might seem like a great idea. Overengineered products are difficult to use, filled with bugs, and instead of improving your users’ lives, they make them unnecessarily complicated. But worry not! Book the demo! What is overengineering?

Underperforming Technical Team 105

Underperforming Technical Team Management Interviewing Scale 105