User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. TL;DR Pendo onboarding is a set of features you can use to help your users experience product value and become competent users. What is Pendo Onboarding? What is it? Book the demo!

Software Review 98

Software Review Onboarding Pricing Engagement 98

User Pilot

JULY 31, 2023

13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process. Implement an onboarding checklist to drive activation. Leverage secondary onboarding to drive repeated value for existing customers. Trigger exit surveys to prevent and reduce churn.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? User onboarding best practices for SaaS – Yaakov Carno. TL;DR User onboarding is the process of introducing users to a new product. Onboarding starts before users sign up for the product. What is user onboarding?

Onboarding 96

Onboarding SaaS User Experience Scale 96

User Pilot

JUNE 30, 2023

Website copy, in-app communication , product documents, or legal content are often good places to start. Userpilot is a product adoption platform that allows you to automatically localize your in-app messages , surveys , and resource center materials. This is essential to ensure you get a good ROI. What is content localization?

SaaS Payments 98

SaaS Payments Outsourcing Services Payment Solutions Payment Services 98

User Pilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Scale 97

Scale SaaS Payments Payment Solutions Payment Services 97

User Pilot

JUNE 7, 2023

Looking for a customer effort score survey template to collect insightful feedback ? This article shows you different types of CES survey templates and examples of questions to include in them. Additionally, we will walk you through the process of creating a survey and analyzing the data from A-to-Z. We got you covered!

Onboarding 96

Onboarding Scaling Customer Support Branding 96

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! What is goal-oriented user onboarding?

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

MAY 17, 2023

Personalized onboarding improves PX because it allows users to discover the relevant features in less time without being overloaded with unnecessary information. Rocketbots delivers an outstanding PX by onboarding users with interactive walkthroughs. Slack collects user feedback with in-app surveys to inform PX improvements.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

AUGUST 5, 2023

To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) Welcome surveys create a good first impression by showing users that you care about their needs.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

MARCH 29, 2023

Today, there are smiley face surveys. This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction.

Scale 98

Scale Social Media Scaling Onboarding 98

User Pilot

FEBRUARY 28, 2023

Active feedback is intentionally solicited from users, for example through interviews or surveys, while passive feedback is provided by users at times and places that are convenient to them. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value.

Scale 98

Scale Management Technical Review Onboarding 98

User Pilot

MAY 3, 2023

Intercom surveys were introduced about a year ago to help product and support managers capture customer feedback insights. In this article, we take a close look at Intercom surveys and examine: What they are. It supports two survey types: long-form and short-form surveys. Long-form or Large format surveys.

Software Review 97

Software Review Scale Mobile Onboarding 97

User Pilot

MAY 22, 2023

Improving your customer retention rate and boosting customer loyalty is key to the success and growth of any business – in both good times and bad. There are many ways to increase customer loyalty, including: Take advantage of welcome surveys to learn about your users. Use welcome surveys to identify users’ JTBD.

Onboarding 96

Onboarding Social Media Retention Branding 96

User Pilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it. Userpilot onboarding checklist.

Education 98

Education SaaS Onboarding Customer Success 98

User Pilot

JULY 20, 2023

Poor onboarding. Weak customer relationships (resulting from not listening through regular customer feedback surveys ). Identify at-risk customers using NPS surveys. How to reduce churn rate and increase customer lifetime value: Personalize the onboarding process for new customers to shorten time to value.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

JULY 5, 2023

A good customer satisfaction level ensures great product engagement to retain customers longer. You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

ChurnZero

DECEMBER 27, 2019

I f ChurnZero were to release a greatest hits compilation of our top content, milestones, and life events in 2019, this blog post would be it. With over 70+ published blogs this year, we whittled down our list to the ten most popular posts from the ChurnZero team and friends. . Top 10 Blog Posts from 2019 .

Technical Review 64

Technical Review Software Review Churn Customer Success 64

User Pilot

MARCH 27, 2023

With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? Should you send it after onboarding or immediately after a feature release? In SaaS, your customer’s opinions and experiences determine your success.

SaaS 98

SaaS Onboarding Customer Support Customer Success 98

User Pilot

JANUARY 29, 2023

What do good product experience examples have in common? In the era of unprecedented customer power, good customer experience is the key to successful product growth. It also examines some good customer experience examples and how you can design one. Good product experience is a key part of the product-led growth approach.

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

Buffer Resources

JANUARY 15, 2024

But what makes B2B content good ? Every seasoned B2B marketer has their own idea of what good content looks like — I know I do — but to get a broader sense of what separates good from bad, I wanted to ask around.   To really get to know your customers, Short suggests that brands "survey them.

B2B 117

B2B Technical Advisors SaaS Payments Underperforming Technical Team 117

User Pilot

JULY 9, 2023

Use surveys , interviews, and focus groups to gather qualitative data about their needs, pain points , and preferences. Simple and intuitive onboarding experiences focusing on key relevant features will improve product learnability. Surveys are another way to collect user input. ClearCalcs welcome survey.

User Experience 97

User Experience Onboarding AI Technical Review 97

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 105

Onboarding Scale Customer Success Scaling 105

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs. So let’s check out some ways of segmenting onboarding messages to tailor product communication to individual needs.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

JUNE 5, 2023

What is a product-market fit survey ? How do you use a PMF survey template to build one? What’s a good PMF score? TL;DR The product-market fit (PMF) survey helps a business measure if its product meets market demand and if it’s good enough that users are ready to pay for it. PMF survey.

Product Marketing 98

Product Marketing Engagement Marketing Onboarding 98

User Pilot

MAY 30, 2023

When it comes to customer experience survey best practices you have to consider the timing, placement, wording, and the right audience segments, among other things. In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback.

Social Media 98

Social Media Scale Artificial Intelligence AI 98

User Pilot

DECEMBER 19, 2023

Design a successful onboarding flow to help users unlock value quicker. Only when you take good care of your key user accounts will you be able to enjoy repeat usage and more revenue? Designing an effective onboarding process is essential for customer success. Just remember that the onboarding needs to be personalized.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

JULY 18, 2023

Poor onboarding. Apply these 7 retention strategies to reduce churn rates: Personalize user onboarding for different user segments. Leverage secondary onboarding to retain existing customers. Use churn surveys to understand what went wrong. The most common reasons behind high churn rates are: Bad product-customer fit.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Triggering in-app surveys to gather insights about and understand customer expectations. Enabling passive surveys for instant feedback submission without disrupting users’ flows.

Customer Lifetime Value 104

Customer Lifetime Value Customer Support AI Onboarding 104

User Pilot

APRIL 14, 2023

A good adoption solution requires an engagement layer for in-app guidance. A comprehensive onboarding tool must have feedback functionality to help teams track trends in user sentiment and identify areas for improvement. Onboarding checklists – lists made up of simple tasks the users need to complete to activate.

SaaS 98

SaaS Onboarding Pricing Mobile 98

User Pilot

JUNE 26, 2023

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. NPS surveys track customer loyalty and provide insights into their satisfaction. What is a good score depends on the product and industry, but aim for 30+.

Systems Review 98

Systems Review Social Media Technical Review Software Review 98

User Pilot

JUNE 20, 2023

Want to know how you can use survey analytics to leverage customer feedback data? Survey analytics is the process of interpreting survey responses to get valuable insights. TL;DR Survey analytics is the process of interpreting user feedback from surveys to gain actionable insights and identify improvement opportunities.

Data 96

Data Scale User Experience Underperforming Technical Team 96

User Pilot

AUGUST 6, 2023

An example of automated in-app onboarding could be triggering personalized onboarding walkthroughs or checklists based on welcome survey responses. Automatically triggered in-app surveys can be used to collect user feedback and track trends. Marketing automation: onboarding checklists. Book the demo to see how!

Marketing 98

Marketing SaaS Social Media Onboarding 98

User Pilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. The 5 types of customer satisfaction survey questions are: 1.

Underperforming Technical Team 98

Underperforming Technical Team Scaling Onboarding Product Marketing 98

User Pilot

JUNE 8, 2023

After setting onboarding goals, tracking user interaction with in-app guidance elements will optimize the onboarding process to increase activation rates. Using historical event data helps you effectively create user segments for secondary onboarding and offer upsells through in-app messages.

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

FEBRUARY 6, 2023

Collect customer loyalty insights with NPS surveys. Trigger churn surveys when users want to cancel their accounts. For example, when analyzing your historical data, you may notice that your enterprise customers have a pattern of churning after onboarding. Going forward, create and trigger a customized onboarding flow for them.

Artificial Intelligence 98

Artificial Intelligence Data Software Review Machine Learning 98

User Pilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Scale 98

Scale Retention User Experience Strategy 98

User Pilot

JUNE 30, 2023

The best customer engagement strategies you can use to improve customer loyalty are: Offer personalized customer experience based on welcome survey data. Use interactive walkthroughs to guide users and boost onboarding engagement. You should use welcome surveys to start your effort to create a personalized and relevant experience.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97