SaaStr

JANUARY 5, 2024

So when sourcing candidates or reaching out on LinkedIn, what can be done at the top of the sourcing funnel to identify potential people before having that first conversation? She gives them clear KPIs on how much sales activity is expected of each SDR. And so it makes a lot of sense to incentivize these activities with SDRs more.”

Sales Hiring 253

Sales Hiring Sales Recruiting Scale Outbound Sales Team 253

SaaStr

JANUARY 24, 2024

She saw three problems immediately after joining the company: Their closed-won ratio didn’t connect to all of the activity happening on the ground and behind the scenes. Suddenly, people’s calendars went from six calls to two calls a day, but because they added more time to focus on qualified accounts, activity and conversion increased.

Scale 231

Scale Sales Hiring Scaling Revenue 231

SaaStr

JULY 19, 2023

Step One: Run Your Numbers It may seem basic, but start by reviewing your numbers, especially those associated with your GTM strategy or GTM funnel. How long is the onboarding cycle for a new customer? It’s important to properly diagnose where the hold-up is instead of getting fixated on the wrong part of the funnel. PMF issues?

Revenue 217

Revenue Acquisition Technical Review Systems Review 217

User Pilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. It attracts people (who’d otherwise be strangers) to become your customers. It helps you visualize the customer journey. Which involves attracting the attention of potential customers through content and ads.

B2B 99

B2B Development Team Review Software Review Marketing 99

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? We also explain: How product funnel differs from marketing and sales funnels. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy.

Social Media 84

Social Media Sales Funnel Acquisition Retention 84

SaaStr

SEPTEMBER 29, 2022

The growth teams at consumer tech companies such as LinkedIn, Pinterest, and Lyft use the product rather than people to drive users through an adoption funnel. This adoption funnel goes through: . As consumer tech growth teams move through this adoption funnel, they evolve their north star metric. Free user acquisition.

Technical Review 246

Technical Review Technical Advisors Scale Compensation 246

SaaStr

NOVEMBER 8, 2021

While the entire Battery Ventures’ OpenCloud 2021 deck is worth reading, I wanted to call out 4 specific OpenCloud 2021 slides for the Self-Taught Founder: #1 – Top of Funnel Conversion Rule of 20s. Not that bad – 4% of the top of your funnel become active users. of the top of the funnel become paid users!

Scale 310

Scale Cloud Forecasting Pricing 310

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Scale 94

Scale Underperforming Technical Team Churn Trends 94

Sales Hacker

SEPTEMBER 24, 2022

Building a sales funnel that aligns with your business goals is essential. Each funnel stage defines your steps to turn prospective buyers into customers, even if they’ve never heard of your business before. What is a sales funnel? And then there’s the sales funnel. The 4 stages of a sales funnel.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

Totango

FEBRUARY 23, 2024

Apple and IBM Peanut butter and jelly Martha Stewart and Snoop Dogg Marketing and Customer Success They are all unexpected — yet incredibly successful — partnerships. On the other hand, the CCO focuses on what happens after the sale, overseeing onboarding, customer support, driving retention, and minimizing churn.

Scale 91

Scale Customer Lifetime Value Acquisition Customer Success 91

User Pilot

APRIL 21, 2024

This improves customer experience and increases conversion rates. And strengthens the relationship with the customer. Start creating conversion paths by defining their goals from the customer and business perspective. Once the customer converts , stay in touch. Userpilot blog post. Next, create user personas.

SaaS Payments 84

SaaS Payments Payment Services Payment Methods Payment Solutions 84

User Pilot

MARCH 26, 2023

Trying to conduct a conversion funnel analysis to find out why your sales conversion rates are still not up to the mark? Conversion funnel analysis tracks a customer’s journey from the initial point of contact to the final conversion point. Setting up custom conversion events to track the customer experience and progress.

Underperforming Technical Team 91

Underperforming Technical Team User Experience Customer Lifetime Value Retention 91

User Pilot

JUNE 9, 2023

What are funnel charts and how to use them to gain insights into user progress along their journeys? We also look at situations when funnel charts are most suitable, their limitations, and alternative ways of visualizing data. Each bar represents one stage and its size depends on the number of customers who have reached the stage.

SaaS 79

SaaS User Experience Onboarding Sales Funnel 79

Sales Hacker

JANUARY 30, 2024

Even if this review takes only a minute or two, it chips away at the time available for activities that directly contribute to pipeline growth. Instead, they seek recommendations from peers and evaluate products on platforms like Slack, Reddit, LinkedIn, and YouTube, commonly called the “dark funnel.” The result?

Metrics 90

Metrics Marketing Technical Review Sales Funnel 90

User Pilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. Set up custom events to track user activities. Trigger contextual in-app surveys to gather customer satisfaction data. product analytics, customer surveys, etc.) active users, web visitors, etc.). and data points (i.e.,

Data 89

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 89

User Pilot

JUNE 5, 2023

The SaaS conversion funnel adapts the traditional marketing funnel to the unique B2B SaaS environment. The SaaS funnel was designed to help SaaS business owners navigate the tricky world of a high-churn, often oversaturated B2B market. What is a conversion funnel? SaaS Conversion Funnel.

SaaS 72

SaaS Sales Funnel Customer Lifetime Value Acquisition 72

User Pilot

MAY 29, 2023

So, if you want to boost your customer retention , you should know how to interpret and analyze the retention table. Reading retention tables is just the tip of the iceberg when analyzing customer retention, and many other beneficial retention analysis alternatives are available. What is the importance of a retention chart?

Retention 80

Retention Trends Engagement Churn 80

User Pilot

APRIL 26, 2023

Why is it important to analyze customer data? Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What is customer data analysis?

Data 96

Data Data Analysis Software Review SaaS 96

Neil Patel

JULY 31, 2021

A conversion funnel is a visual representation of the stages in a buyer’s journey, from the moment they land on your page until they complete a purchase. How do you create a conversion funnel, though, and how do you get the most from this tool? Should I Use the AIDA Model to Create My Conversion Funnel? Let’s take a look.

Software Review 145

Software Review Social Media Sales Funnel Branding 145

User Pilot

FEBRUARY 20, 2023

Amplitude is a dedicated analytics tool with very complex functionality that can be customized for various use cases. The funnels feature is available in both of the tools and enables you to see how your users progress across different stages of the user journey. Most of Userpilot’s functionality depends on its robust segmentation too.

Software Review 96

Software Review Systems Review Underperforming Technical Team Mobile 96

User Pilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Closed-loop marketing can lower your customer acquisition cost, improve the user experience, increase conversion rates , and shorten the sales cycle. The key is to share data between the teams anyway.

Data 90

Data SaaS Sales Funnel Acquisition 90

User Pilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. User behavior analytics (UBA) is a way to track user activities across the web, mobile, and other digital channels. What is user behavior analytics?

Artificial Intelligence 94

Artificial Intelligence SaaS Software Review User Experience 94

Baremetrics

OCTOBER 12, 2021

Your SaaS business needs a solid system for finding qualified leads and converting them to customers if it will survive and thrive. With Baremetrics Trial Insights , you can track new trials and active trials. Use SEO to target keywords at the top of the funnel. What are lead generation tactics to pull in more inbound leads?

Payment Methods 98

Payment Methods SaaS Payments Payment Services Sales Hiring 98

User Pilot

DECEMBER 12, 2022

A customer engagement dashboard is invaluable for interpreting customer data and making the right business decisions. A customer engagement dashboard helps you collect customer engagement data in one place, providing an instant overview of user interactions with your product. What is a customer engagement dashboard?

Engagement 89

Engagement Metrics Scale Customer Lifetime Value 89

User Pilot

MARCH 27, 2023

Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Funnel and milestone analyses enable product managers to track users’ progress along the user journey and toward activation and adoption. What is product analytics?

Underperforming Technical Team 96

Underperforming Technical Team SaaS Churn User Experience 96

User Pilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Churn 85

Churn Retention Onboarding Engagement 85

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. In-app strategies for converting free or trial users to paying customers. In-app strategies for converting free or trial users to paying customers.

Acquisition 100

Acquisition Strategy Social Media Underperforming Technical Team 100

User Pilot

JULY 31, 2023

The big deal is turning them into paying customers who keep renewing their subscriptions long-term. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. Acquisition marketing focuses on gaining new customers and expanding market share.

Retention 92

Retention Strategy Marketing SaaS 92

Subscription Flow

APRIL 23, 2024

In this blog, we will be looking at Paddle vs Chargebee vs SubscriptionFlow to bring you up to speed on their latest features in 2024, so you can pick the software that serves as the best fit for your subscription-based business.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

User Pilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet. The main reasons for customer churn are: Bad product-customer fit. Bad customer service.

Churn 84

Churn SaaS Payments Payment Solutions Payments 84

User Pilot

APRIL 23, 2023

Tracking these metrics helps you gain growth insights, track user engagement , and measure customer satisfaction. Customer acquisition cost estimates the cost of acquiring a new customer to optimize customer marketing efforts. Lifetime value determines revenue potential from each customer.

Metrics 79

Metrics Customer Lifetime Value SaaS Scale 79

User Pilot

JUNE 30, 2023

Wondering which strategic customer engagement tactic to use to engage more customers with your product? Customer engagement lies at the heart of every thriving SaaS product. You need to strategically put your effort into bringing back customers to engage with your product regularly. What is a customer engagement strategy?

Engagement 77

Engagement Entertainment AI Customer Lifetime Value 77

ChurnZero

JANUARY 6, 2022

Customer Success represents a large source of revenue-generation for SaaS businesses. Though Customer Success was originally regarded as a post-sale cost center, you can flip its narrative with the right metrics, positioning, and forecasting strategy. But Customer Success? Increasing their predictability with leading indicators.

Forecasting 98

Forecasting Customer Success Metrics Sales Funnel 98

User Pilot

DECEMBER 19, 2023

Managing customer accounts is a pretty tough job, but you know what’s even tougher? TL;DR As the name suggests, SaaS account management is the process of managing customer relationships. Strategic account management increases customer lifetime value , drives up referrals and revenue, and reduces customer churn.

SaaS Payments 82

SaaS Payments Management Customer Lifetime Value SaaS 82

Baremetrics

JULY 20, 2021

Define your ideal buyer persona There is no one-size-fits-all customer for a SaaS product. There will always exist a pool of customers you can target when marketing your product. However, they came up with a more nuanced strategy to identify their buyer personas—a semi-fictional representation of their ideal customer.

SaaS Payments 105

SaaS Payments Payment Services Marketing Payment Solutions 105

User Pilot

MAY 14, 2023

Marketing teams can use the insights to optimize the website content to reduce bounce rates and help users progress through conversion funnels. Custom events Userpilot custom events. Funnel analysis (coming soon) Goal tracking Userpilot goal tracking. What are the must-have features of an event-tracking tool?

SaaS 91

SaaS Scale Social Media Pricing 91

User Pilot

JUNE 8, 2023

TL;DR Event data refers to customer-generated information that indicates specific customer activities. Collecting it helps you understand customer behavior , identify improvement opportunities, and improve customer experience. You should collect and leverage event data to help users reach activation.

SaaS Payments 84

SaaS Payments Data Payment Solutions Payments 84