User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. Onboarding starts before users sign up for the product.

Onboarding 79

Onboarding SaaS User Experience Scale 79

User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. The top 5 analytics tools are Userpilot , Amplitude , Mixpanel , Google Analytics, and PowerBI.

Social Media 88

Social Media Data SaaS Scale 88

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 99

SaaS Payments Trends Payment Solutions Payment Methods 99

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process.

Retention 94

Retention Strategy Marketing SaaS 94

User Pilot

JANUARY 29, 2023

TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product. To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. What is product experience?

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 91

Onboarding Scale Customer Success Scaling 91

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Segment users using event properties in Userpilot.

SaaS Payments 87

SaaS Payments Data Payment Solutions Payments 87

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Identify customer touchpoints and map the customer journey. A/B test your user flows and iterates your strategy.

Engagement 83

Engagement Strategy SaaS Customer Lifetime Value 83

User Pilot

OCTOBER 6, 2023

It helps you visualize the customer journey. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. When users are considering your product and comparing it with other alternatives.

B2B 101

B2B Development Team Review Software Review Marketing 101

User Pilot

JANUARY 23, 2023

Real-time personalization is what your users have come to expect from their customer experience. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. The seven-step process to implement real-time personalization.

Software Review 95

Software Review Onboarding Social Media Engagement 95

User Pilot

MAY 16, 2023

The top 13 customer engagement trends to follow are: Personalized experiences across the customer journey are essential to satisfy customers. Incorporating videos into in-app experiences is an engaging way to educate users. Research shows 66% of customers will quit a brand if they don’t get personalized experiences.

Trends 97

Trends Engagement Artificial Intelligence Machine Learning 97

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Onboarding 74

Onboarding SaaS User Experience Engagement 74

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Onboarding 81

Onboarding SaaS Education Engagement 81

User Pilot

APRIL 21, 2024

Our guide explains how to create effective conversion paths. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. To attract the right audience, create content that addresses their needs. If so, you’re in the right place!

SaaS Payments 88

SaaS Payments Payment Services Payment Methods Payment Solutions 88

User Pilot

APRIL 18, 2023

But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey? Our framework for building a customer success strategy involves the following: Defining the stages of your customer journey and the goals that you want to achieve.

Customer Success 95

Customer Success Strategy Customer Lifetime Value SaaS 95

User Pilot

AUGUST 16, 2023

Without retaining users , you’re throwing away money and resources spent acquiring customers that’s why having a retention playbook is helpful. A user retention playbook will keep your customers happy and continue using your product for longer. Monitor user satisfaction by regularly conducting in-app surveys.

Retention 98

Retention Social Media Customer Lifetime Value Churn 98

User Pilot

FEBRUARY 15, 2023

TL;DR User friction is anything that impedes your users from completing their objectives within your product. Good friction can be introduced at various points in the onboarding process to increase adoption. Postfity adds a welcome message to gather data and use it to help frame the user experience. What is user friction?

SaaS Payments 97

SaaS Payments Payment Methods Payment Services Payments 97

User Pilot

JULY 20, 2023

Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Use an onboarding checklist to drive users toward activation. Leverage secondary onboarding to unlock extra value.

Churn 87

Churn SaaS Payments Payment Solutions Payments 87

Totango

JUNE 21, 2023

Advanced by the acquisition and integration of Lou, a digital adoption tool, Totango In-App will allow enterprise businesses to deliver compelling in-product experiences to their users even as they manage the broader customer journey with the Totango platform.

Communication 84

Communication Customer Success Scale Enterprise 84

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 100

AI Scale User Experience Onboarding 100

Totango

AUGUST 23, 2022

B2B Customer Journey Touchpoints: A Guide for CS Teams. B2B customer journey touchpoints mark the roadmap toward successful outcomes for clients and CS teams. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy. What type of medium is used.

B2B 116

B2B Payment Methods Payments SaaS Payments 116

User Pilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Create welcome surveys in Userpilot. to keep the experience interactive.

SaaS Payments 96

SaaS Payments Payment Solutions Payment Services Payment Methods 96

User Pilot

MAY 22, 2023

There are many ways to increase customer loyalty, including: Take advantage of welcome surveys to learn about your users. Then, match their journey to their JTBD to help them get value in the shortest time. Segment users based on their in-app activity, JTBDs, and product usage data.

Onboarding 78

Onboarding Social Media Retention Branding 78

User Pilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It can also let you create campaigns based on relevant holidays. You can reward active customers to drive loyalty or send out win back emails to inactive users.

Data 89

Data Strategy Marketing Software Review 89

User Pilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. It addresses all you need to know about the customer success renewal process and how to create a playbook that guarantees repeated success.

Customer Success 91

Customer Success SaaS Retention Education 91

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. As you read on, you will learn: The power of search engines, content marketing, and existing user testimonials and how to leverage them to win new users.

Acquisition 102

Acquisition Strategy Social Media Underperforming Technical Team 102

User Pilot

JANUARY 14, 2023

Customer education combines direct and indirect efforts to onboard, train, or retain new/existing customers. Successful customer education programs to consider: Using tailored contextual tooltips and onboarding checklists to show new users around your product and help them get the most out of it.

Education 97

Education SaaS Onboarding Customer Success 97

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. What is AI user onboarding?

Artificial Intelligence 83

Artificial Intelligence AI Onboarding Machine Learning 83

User Pilot

MAY 3, 2023

Is Pendo onboarding functionality any good? We look at the onboarding features Pendo offers, how to use them, and their pros and cons. We also check out Pendo’s pricing plans and what its users think about it. You start designing Pendo onboarding experiences by setting business and user goals. What is it?

Software Review 96

Software Review Onboarding Pricing Engagement 96

User Pilot

APRIL 26, 2023

There are four types of customer data – user persona data, customer behavior data , customer journey activity data , and customer satisfaction data. Start segmenting customers from day one by collecting user data with welcome surveys and asking about their jobs to be done. What are the 4 types of customer data?

Data 97

Data Data Analysis Software Review SaaS 97

User Pilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Lifetime Value 89

Customer Lifetime Value User Experience Onboarding Scale 89

User Pilot

AUGUST 11, 2022

As a result, customer success managers end up with more tasks than they can handle—making it harder to focus on helping users engage with the product and achieve success. Although CS and support offer customer assistance, CS is more about helping users proactively and building long-term relationships. What is customer success?

Customer Success 96

Customer Success Management SaaS Technical Review 96

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Onboarding 92

Onboarding SaaS Mobile Education 92

User Pilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? It’s a no-brainer that a solid onboarding workflow is crucial to the success of any product-led company. During onboarding, you have the opportunity to make a lasting impression on your customers.

Onboarding 97

Onboarding SaaS Customer Support Engagement 97

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Scale 98

Scale Underperforming Technical Team Churn Trends 98

User Pilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Search Engine Optimization (SEO) allows companies to reach more users with their content. Personalized emails are an effective way to announce new features and updates, and can be used to win back inactive users.

Strategy 95

Strategy Marketing Social Media AI Search 95