User Pilot

MARCH 17, 2024

The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards. The top 5 analytics tools are Userpilot , Amplitude , Mixpanel , Google Analytics, and PowerBI.

Social Media 98

Social Media Data SaaS Scale 98

User Pilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. Implement these 6 steps to create an effective engagement plan: Define your user personas and their pain points. Identify customer touchpoints and map the customer journey. A/B test your user flows and iterates your strategy.

Engagement 97

Engagement Strategy SaaS Customer Lifetime Value 97

User Pilot

JUNE 9, 2023

Are you struggling with segmenting onboarding messages for your customers? Not all of your customers have the same jobs to be done or are in the same stage of the customer journey. This makes it crucial to segment customers based on their common characteristics and personalize the experience for each segment.

Onboarding 94

Onboarding SaaS User Experience Engagement 94

User Pilot

APRIL 16, 2024

Understanding how end-users interact with your product is crucial to identifying user experience bottlenecks. It also helps identify better ways to engage users. When combined with product analytics , end-user behavior monitoring can help you boost product usage and retention rates. Book a demo now to get started.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. In this blog, we’ll explore the differences between the two methods – and when it makes sense to use both.

Onboarding 105

Onboarding Scale Customer Success Scaling 105

User Pilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Segment users using event properties in Userpilot.

SaaS Payments 98

SaaS Payments Data Payment Solutions Payments 98

User Pilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

SaaS Payments 105

SaaS Payments Trends Payment Solutions Payment Methods 105

User Pilot

JUNE 12, 2023

Any savvy product manager should have a rock-solid understanding of goal-oriented user onboarding. If you want to brush up on your knowledge of the onboarding process – and how you can keep users engaged and achieving their goals throughout – you’ve come to the right place! Let’s get started.

Onboarding 97

Onboarding SaaS Education Engagement 97

User Pilot

JULY 31, 2023

Everybody in SaaS knows it’s relatively easy to attract users. The right customer retention strategy will: encourage repeat purchases, create loyal customers, and improve your retention rate. 13 customer retention strategies for increasing the customer lifetime value: Use customer data to personalize the onboarding process.

Retention 98

Retention Strategy Marketing SaaS 98

User Pilot

MAY 22, 2023

There are many ways to increase customer loyalty, including: Take advantage of welcome surveys to learn about your users. Then, match their journey to their JTBD to help them get value in the shortest time. Segment users based on their in-app activity, JTBDs, and product usage data.

Onboarding 96

Onboarding Social Media Retention Branding 96

User Pilot

APRIL 21, 2024

Our guide explains how to create effective conversion paths. Start creating conversion paths by defining their goals from the customer and business perspective. Next, create user personas. To attract the right audience, create content that addresses their needs. If so, you’re in the right place!

SaaS Payments 104

SaaS Payments Payment Services Payment Methods Payment Solutions 104

User Pilot

JULY 20, 2023

Poor onboarding. How to track and identify potential churn issues: Measure customer satisfaction across the user journey. Analyze customer behavior to spot sudden spikes in user activity. Use an onboarding checklist to drive users toward activation. Leverage secondary onboarding to unlock extra value.

Churn 98

Churn SaaS Payments Payment Solutions Payments 98

User Pilot

APRIL 28, 2023

User onboarding is no exception. The article explores how you can use AI user onboarding to drive your product success. TL;DR AI user onboarding uses Artificial Intelligence (AI) tools to introduce product functionality to users and drive product adoption. What is AI user onboarding?

Artificial Intelligence 97

Artificial Intelligence AI Onboarding Machine Learning 97

User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

Venture Capital SaaS Data Scale 52

User Pilot

OCTOBER 6, 2023

It helps you visualize the customer journey. TL;DR A B2B marketing funnel is a framework that helps product marketers streamline the customer journey, from their initial awareness of your product until they finally make a purchase. When users are considering your product and comparing it with other alternatives.

B2B 105

B2B Development Team Review Software Review Marketing 105

User Pilot

JUNE 30, 2023

The best customer engagement strategies you can use to improve customer loyalty are: Offer personalized customer experience based on welcome survey data. Use interactive walkthroughs to guide users and boost onboarding engagement. Use checklists as a roadmap for users to follow and reach activation.

Engagement 97

Engagement Entertainment AI Customer Lifetime Value 97

User Pilot

DECEMBER 19, 2023

Personalizing customer workflows according to their needs. A few of these are: Try to better understand customers by mapping their user personas. Design a successful onboarding flow to help users unlock value quicker. Design a successful onboarding flow to help users unlock value quicker.

SaaS Payments 103

SaaS Payments Management Customer Lifetime Value SaaS 103

User Pilot

AUGUST 2, 2023

A data-driven email marketing strategy helps to personalize subject lines, increase clickthrough rates, and improve customer retention by re-engaging inactive users. It can also let you create campaigns based on relevant holidays. You can reward active customers to drive loyalty or send out win back emails to inactive users.

Data 98

Data Strategy Marketing Software Review 98

User Pilot

JANUARY 29, 2023

TL;DR Product experience involves everything you do within the user journey that shapes users’ perception of your product. To design a successful product experience, you’d need to collect and analyze product data, map customer touchpoints, and collect and review user feedback. What is product experience?

Business 98

Business Social Media Underperforming Technical Team Onboarding 98

User Pilot

JANUARY 23, 2023

Real-time personalization is what your users have come to expect from their customer experience. Real-time personalization helps you meet customer expectations while increasing product growth across the entire user journey. The seven-step process to implement real-time personalization.

Software Review 98

Software Review Onboarding Social Media Engagement 98

User Pilot

MAY 22, 2023

Creating customer empathy maps to capture what the user says, thinks, feels, and does. Building customer journey maps to illustrate touchpoints and interactions visually. Tailoring personalized experiences to customer personas to enhance customer satisfaction and loyalty. User persona example – Userpilot.

Strategy 96

Strategy SaaS AI Search Customer Support 96

User Pilot

FEBRUARY 26, 2023

If you’ve not created one before, you might wonder what a customer success renewal playbook is, why it’s essential, and how to create one. It addresses all you need to know about the customer success renewal process and how to create a playbook that guarantees repeated success.

Customer Success 98

Customer Success SaaS Retention Education 98

User Pilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. But how does user adoption impact your business? TL;DR User adoption is the journey in which a customer becomes a regular user of your product and makes it part of their life.

SaaS Payments 97

SaaS Payments Strategy Payment Solutions SaaS 97

User Pilot

MAY 17, 2023

And most importantly, how do you create product experiences that delight your users? TL;DR Product experience (PX) is the overall response that the product evokes in users when they interact with it. User experience (UX) refers to how easy it is for users to accomplish their goals inside the product.

Customer Lifetime Value 98

Customer Lifetime Value User Experience Onboarding Scale 98

User Pilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Finally, continuously refine and test the impact of changes to enhance user experience.

User Experience 97

User Experience Onboarding AI Technical Review 97

User Pilot

APRIL 18, 2023

But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey? Our framework for building a customer success strategy involves the following: Defining the stages of your customer journey and the goals that you want to achieve.

Customer Success 98

Customer Success Strategy Customer Lifetime Value SaaS 98

User Pilot

DECEMBER 22, 2023

How do you write a UX microcopy that helps users accomplish their objectives and drives conversions? TL;DR UX microcopy is the small snippets of text in the UI that help users interact effectively with the app or website. Well-crafted UI microcopy can help users overcome friction and improve conversion rates at key touchpoints.

AI 105

AI Scale User Experience Onboarding 105

User Pilot

MAY 16, 2023

The top 13 customer engagement trends to follow are: Personalized experiences across the customer journey are essential to satisfy customers. Incorporating videos into in-app experiences is an engaging way to educate users. Research shows 66% of customers will quit a brand if they don’t get personalized experiences.

Trends 98

Trends Engagement Artificial Intelligence Machine Learning 98

User Pilot

NOVEMBER 2, 2023

TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Search Engine Optimization (SEO) allows companies to reach more users with their content. Personalized emails are an effective way to announce new features and updates, and can be used to win back inactive users.

Strategy 105

Strategy Marketing Social Media AI Search 105

User Pilot

JUNE 22, 2023

You can identify potential churn in the following ways: Monitoring user interactions and identifying sudden spikes or drops in activity. To reduce churn rate , you can follow practical tactics like: Personalize customer experience from the start by tailoring onboarding and in-app guidance.

Churn 98

Churn Retention Onboarding Engagement 98

User Pilot

JANUARY 31, 2023

In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job. A user funnel is a concept that represents the entire customer journey. Map out their journey and identify activation points.

Customer Lifetime Value 98

Customer Lifetime Value Sales Funnel Onboarding Acquisition 98

User Pilot

AUGUST 10, 2023

You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. It’s best to send transactional NPS surveys: During the onboarding process to get insights into the customer experience. Pinpoint what exactly is going wrong in the customer journey so you can fix it.

SaaS Payments 97

SaaS Payments Payment Solutions Software Review Interviewing 97

User Pilot

JULY 18, 2023

This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. TL;DR Customer churn is the rate at which users discontinue their subscription or stop using a particular product or service. Poor onboarding. The average revenue per user.

Churn 98

Churn Payments SaaS Payments Payment Solutions 98

User Pilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. How Userpilot can help you act on user intent to drive adoption , engagement, and account expansion.

Scale 105

Scale Underperforming Technical Team Churn Trends 105

User Pilot

FEBRUARY 7, 2023

Helping your users to experience value should be your primary objective as a SaaS owner or a product manager: creating an onboarding tutorial can be one of the most effective tools to help you get the job done. Get it right, and you’ll transform the user onboarding experience for your customers.

Onboarding 98

Onboarding SaaS Mobile Education 98

User Pilot

JULY 5, 2023

You can use the following 14 effective tactics to improve customer satisfaction scores : Offer personalized customer experiences from the onboarding phase by tailoring them to customers’ needs and preferences. Create welcome surveys in Userpilot. to keep the experience interactive.

SaaS Payments 98

SaaS Payments Payment Solutions Payment Services Payment Methods 98

User Pilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Onboarding 98

Onboarding User Experience Churn Engagement 98