ChurnZero

DECEMBER 9, 2020

If you’re eager to learn more about the Customer Success space too, we’ve compiled a list of industry blogs you should follow and bookmark that can help provide you with all the insights, strategies and guidance you need. Must-Read Customer Success Blogs. The Success League Blog. Tri Tuns Blog. SuccessCOACHING Blog.

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CustomerSuccessBox

SEPTEMBER 20, 2021

Let’s look at the top customer success blogs. CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. CustomerSuccessBox has attracted excellent reviews from early adopters. Intercom Blog. Zendesk Blog.

Customer Success 64

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User Pilot

JUNE 13, 2022

Are you looking for the best SaaS blogs and influencers to follow in 2022? We curated a list of the best SaaS blogs and influencers to help you learn more about SaaS and increase your revenue. We covered the best blogs on SaaS growth, product marketing , UX analytics, venture capital, and sales. What is a SaaS blog?

Venture Capital 52

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ChurnZero

DECEMBER 29, 2020

Top 10 Blog Posts from 2020. Top 4 Metrics Chief Customer Officers (CCOs) Must Know. With a dizzying number of SaaS metrics—from acquisition costs and account expansion to customer churn and satisfaction—all vying for headspace, CCOs must focus on the measurements that really matter. To find out who wins, check out the recap.

Sales Hiring 98

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SaaStr

SEPTEMBER 29, 2022

The growth teams at consumer tech companies such as LinkedIn, Pinterest, and Lyft use the product rather than people to drive users through an adoption funnel. This adoption funnel goes through: . As consumer tech growth teams move through this adoption funnel, they evolve their north star metric. Free user acquisition.

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Technical Review Technical Advisors Scale Compensation 236

SaaStr

SEPTEMBER 25, 2023

As a CMO, Van Vuuren understands this all too well, saying, “As marketers, we can care a lot about the metrics around awareness, audience reach, and database-building and all of those campaign metrics. But the thing that we really need to ensure is that our sales and marketing teams are aligned on the core metrics.”

Enterprise 254

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User Pilot

FEBRUARY 28, 2023

Which are the best user adoption strategies for driving growth in SaaS? TL;DR User adoption happens when users learn how to use a product and discover its value. Adoption is essential because it drives customer success and increases engagement. Adoption is essential because it drives customer success and increases engagement.

Strategy 98

Strategy Software Review Business SaaS 98

Totango

FEBRUARY 9, 2024

Distinguishing between these two metrics can provide insight into the health and success of your company, so let’s take a deeper look into what each metric is, how to calculate them, and how to apply them. appeared first on Best Customer Success Blog: Articles for Enterprise Growth. What is gross retention?

Retention 110

Retention Underperforming Technical Team Software Review Churn 110

SaaStr

MAY 17, 2024

What Metrics Matter Most for Your Roadmap As you put your roadmap together, what should you look at? What metrics and outcomes matter most? Some mature products are heavily adopted, and newer ones’ first versions came out six months ago. You’re optimizing for a metric or outcome. Each product will look different.

Scale 230

Scale Technical Review Sales Hiring Artificial Intelligence 230

Blulogix

MARCH 25, 2024

Ensuring Accurate Revenue Recognition : Compliance with Standards: Adopt financial management tools that are designed to comply with international accounting standards such as ASC 606 and IFRS 15, ensuring that revenue from subscriptions is recognized accurately and timely.

Payment Services 78

Payment Services Payment Features Payments B2B 78

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 98

Engagement Metrics Strategy Churn 98

User Pilot

MAY 2, 2024

You will also learn how to build a retention strategy, what metrics to track, and 10 bulletproof retention tactics for SaaS companies. Key metrics to measure customer retention include customer retention rate , customer churn rate , customer acquisition cost, and customer effort score. Customer retention metrics: Retention rate.

Retention 111

Retention Metrics Strategy Scale 111

User Pilot

MARCH 31, 2023

Analytics vs metrics – how do they differ from each other? Though both are important, analytics and metrics have distinct meanings and purposes in your data analytics process. Understanding the nuances between them is critical to utilize them to improve your feature adoption , customer behavior, etc.

Metrics 98

Metrics Customer Lifetime Value Data Analysis Engagement 98

User Pilot

JULY 27, 2023

Adoption metrics are essential to measure to aid in making improvements to your product. Without them, you don’t know if anything you do impacts user adoption. But which product adoption metrics should you track? Customer lifetime value shows you how well user adoption creates revenue.

Metrics 97

Metrics Customer Lifetime Value Software Review SaaS 97

User Pilot

SEPTEMBER 30, 2022

This article explicitly explains what metrics are essential to product management teams and how to collect the data. Product analytics is about collecting and analyzing user interactions across the product to understand what drives product adoption and long-term retention. Are newly introduced features quickly adopted or not?

Data 98

Data Management Onboarding Metrics 98

User Pilot

FEBRUARY 25, 2024

The benefits of conducting funnel analysis Regular and comprehensive conversion funnel analysis enables you to: Measure company performance : By analyzing how users progress through important journey stages, you can track your efforts across marketing , activation , adoption , and retention , and see what you’re doing right.

SaaS Payments 105

SaaS Payments Payment Services Payment Methods Payment Solutions 105

User Pilot

APRIL 26, 2022

Want to accelerate your SaaS product but don’t know how to drive adoption? Product adoption isn’t complete until users adopt all the features they need to achieve their goals. So, let’s see what you can do to improve feature adoption and ensure a high customer retention rate.

Strategy 98

Strategy SaaS Onboarding Scale 98

ChurnZero

DECEMBER 28, 2018

This has been quite a year for the ChurnZero blog. We’ve published +60 posts on a variety of Customer Success related topics like customer churn, product adoption, customer journeys and more. We even got a shout out from HubSpot as a top blog you should be reading in 2018. Customer Success Metrics that Matter.

Technical Review 49

Technical Review Artificial Intelligence Social Media Churn 49

Intercom, Inc.

MARCH 9, 2022

We iterate, fight for adoption, and keep pushing for maximum impact for our customers and our business. We use a specific R&D outcomes metrics template to help us think through and articulate the results we’re aiming for. After we ship, we fight for adoption and usage. Read other blog posts in the series here.

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Metrics Acquisition Revenue Churn 152

Blulogix

DECEMBER 27, 2023

Subscription Billing Here's how UBP will play out as a theme throughout the year: Increased Adoption: Expect to see more B2B companies adopting UBP models, driven by customer demand and the need to stay competitive. You’ve chosen the UBP path, and now it’s time to embark on the exhilarating journey of implementation.

Artificial Intelligence 59

Artificial Intelligence AI Search B2B Subscription 59

User Pilot

DECEMBER 13, 2021

What is a product adoption process? Many SaaS businesses confuse adoption with user acquisition. In this blog, we’ll explain why, and how you can get more of your users adopting your product – becoming long-term, stable, and profitable customers. That is, they need to promote product adoption.

SaaS 98

SaaS Onboarding Innovation Churn 98

User Pilot

JUNE 26, 2023

Want to track the different types of product metrics to get product growth insights ? Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. However, it isn’t easy to choose the right product metrics from the many SaaS metrics available.

Metrics 96

Metrics Customer Lifetime Value SaaS Acquisition 96

User Pilot

MARCH 6, 2024

Key metrics to track at each stage. There are multiple product and marketing metrics to track at each stage of the funnel. When users adopt the core features, trigger secondary onboarding experiences to introduce more complex functionality. This is the main question we explore in the article. Its different stages.

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Social Media Sales Funnel Acquisition Retention 104

User Pilot

APRIL 23, 2023

Do you know which product health metrics to track to achieve long-term success for your SaaS business? The right metrics and data will offer valuable product growth insights to help you make data-driven decisions about optimizing your products’ performance. What are product health metrics? Let’s start!

Metrics 97

Metrics Customer Lifetime Value SaaS Scale 97

User Pilot

APRIL 16, 2024

It can even help maximize feature adoption. In this blog, we’ll discuss the steps to help you get started and outline a few tools that’ll come in handy. You can use metrics such as average session duration to get a sense of user engagement. It can help improve user activity, feature adoption, and overall product usage.

User Experience 105

User Experience Engagement Trends Churn 105

User Pilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. What is a product adoption dashboard?

Metrics 105

Metrics Customer Lifetime Value Engagement Onboarding 105

User Pilot

MARCH 27, 2023

How do you increase customer adoption to grow your product ? In this article, we cover the benefits of increasing adoption and the metrics you should be tracking. Plus, learn the proven strategies that help SaaS companies increase their customer adoption rates. Userpilot can help product teams increase customer adoption.

Metrics 98

Metrics Strategy Customer Lifetime Value Innovation 98

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? Tracking the metrics helps you improve your onboarding process and retain more customers. So let’s see what these metrics are and how you can leverage user onboarding analytics to optimize them. Customer onboarding process.

Onboarding 97

Onboarding Metrics Retention Scale 97

User Pilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. Measuring the DAU, WAU, and MAU metrics helps you: Understand user retention. Only tracking DAU, MAU, WAU and not looking at other metrics.

Metrics 96

Metrics Venture Capital Benchmarks Engagement 96

User Pilot

JANUARY 31, 2023

Do you want to track product launch success with relevant KPIs and metrics but don’t know where to start? Product launch metrics provide valuable insights that you can use to improve your product and increase product growth. Pre-launch phase metrics Here are some essential metrics you should consider during the pre-launch phase.

Metrics 98

Metrics Scale Software Review Retention 98

User Pilot

AUGUST 5, 2023

The six key metrics to measure are conversion rate, activation rate, product adoption rate, retention rate, average revenue, and customer lifetime value. It involves tracking events and metrics and using the insights to make data-driven business decisions. Then, you should select your key metrics and time frame.

Data 98

Data Customer Lifetime Value Underperforming Technical Team Data Analysis 98

User Pilot

APRIL 20, 2023

Improving product adoption is a pivotal part of any product manager’s job. To help with this, we’re going to unpack exactly what adoption is, break down the product adoption process, and show you techniques for boosting the adoption rate. What is product adoption? Let’s go!

Customer Lifetime Value 95

Customer Lifetime Value Onboarding Retention Innovation 95

User Pilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. After releasing your feature, measure its success by tracking its adoption rate and customer satisfaction. Feature adoption rate – how many users are adopting the new feature?

Underperforming Technical Team 97

Underperforming Technical Team Sales Recruiting Social Media Onboarding 97

User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics? How do they differ?

Metrics 98

Metrics Customer Lifetime Value Retention Onboarding 98

User Pilot

JUNE 5, 2023

TL;DR The SaaS conversion funnel is a visual representation of your ideal customer journey from awareness to product adoption and revenue expansion. There are six stages of the funnel: Acquisition , Activation , Adoption , Retention , Referral , and Revenue (AAARRR); and, success is measured differently across each stage.

SaaS 95

SaaS Sales Funnel Customer Lifetime Value Acquisition 95

User Pilot

JULY 27, 2023

KPIs and success metrics to track Income statement (P&L) and Balance Sheet : CEOs don’t need to check these documents on a daily basis, but regular analyses keep them in the loop of the company’s financial position. The company needs a high percentage of this metric to stay competitive.

Sales Hiring 98

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 98

User Pilot

APRIL 28, 2023

Any product manager should understand the power of a product adoption framework as it can transform their ability to help users get value from their product and achieve their goals. We’re going to unpack what adoption is, why it matters, how to measure it, the strategies you can use to improve it and share the right tool for the job.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Innovation Underperforming Technical Team 98