SaaStr

OCTOBER 20, 2022

We have a rapidly growing customer base across several verticals, particularly financial services, HR, healthcare, and education. ChurnZero is the Customer Success platform and partner for growing SaaS and subscription businesses. Vouris helps B2B SaaS and service companies build their SDR and/or AE teams.

Scale 210

Scale compliance Healthcare AI 210

Subscription Flow

FEBRUARY 27, 2024

Subscription pricing with the help of automated billing software has transformed many industries and provided businesses with a dynamic way to generate revenue, especially in the SaaS space. SaaS companies’ success is largely dependent on their use of subscription billing.

SaaS Payments 83

SaaS Payments Payment Services Payments Payment Solutions 83

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Average Revenue per Customer. Customer Lifetime Value (LTV). Customer Acquisition Cost (CAC). & So the first question is what made SaaS so successful. One is customers.

SaaS Payments 237

SaaS Payments Metrics Payment Methods Scale 237

SaaStr

JANUARY 24, 2022

SaaS accounting and finance has gotten pretty complicated, and the impacts of getting it wrong have gone up substantially. I’ve worked with numerous start-ups that used outsourced accounting services with zero SaaS experience, and these firms didn’t even recognize automatic upsells, additional seats, etc. — Jason, ed.

Finance 323

Finance Outsourcing Services Systems Review Technical Review 323

User Pilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. You will have data sets for analyzing your churn/retention history, which will better position you to make intelligent business decisions. Types of churn rates you should calculate: customer churn rate, revenue churn rate , and involuntary churn rate.

Churn 83

Churn Payments SaaS Payments Payment Solutions 83

User Pilot

MARCH 23, 2023

What are the reasons for customer churn in SaaS? And how can customer success teams address them to ensure product growth? As a SaaS company, your ultimate goal is to retain customers and keep them happy with your product. However, sometimes things don’t go as planned, and customers churn.

SaaS Payments 91

SaaS Payments Churn Underperforming Technical Team Payment Methods 91

User Pilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Churn 83

Churn Retention Onboarding Engagement 83

User Pilot

MARCH 9, 2023

Want to improve the current customer attrition rate in your SaaS company? Customer attrition is one of the main problems for SaaS companies. Although you’ll inevitably lose customers occasionally, you should always keep the attrition rate at a minimum. What is customer attrition?

Underperforming Technical Team 94

Underperforming Technical Team SaaS Payments Payment Solutions Payment Services 94

User Pilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Churn 95

Churn Underperforming Technical Team SaaS Payments Payment Solutions 95

User Pilot

NOVEMBER 5, 2023

Wondering how to scale customer success in SaaS and drive product growth ? If you’re a leading SaaS company, you know that growth is directly tied to helping customers achieve their desired outcomes. An effective customer success team can, thus, drive revenue growth, reduce churn, and increase customer satisfaction.

Scale 85

Scale Customer Success Scaling SaaS 85

SaaStr

APRIL 26, 2020

For the past 5-7 years, SaaS in the enterprise has been turbocharged by CIOs and buyers wanting to bring innovation into the enterprise. If You “Hold The Line” on Pricing, But Churn Goes Up, You May be Losing, Not Winning. The goal now for most SaaS start-ups is to retain as many logos and customers as possible.

Technical Review 298

Technical Review Venture Capital Innovation Pricing 298

Baremetrics

OCTOBER 9, 2021

Some clients are destined to churn. It’s a simple reality that a proportion of customers who sign up to your SaaS should never have done so in the first place. Attempting to retain customers in this bucket is likely to prove temporary, costly, and unsustainable. This is not a failure on your part.

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

NOVEMBER 28, 2022

Churn is the enemy of product growth. A churned user means lost future revenue and a waste of the resources it took to acquire them. How do you lower your churn rate and make sure all your users stick around? In this article, we’ll show you: What customer churn is and why it matters. Let’s get started.

Churn 90

Churn Software Review SaaS User Experience 90

User Pilot

JULY 27, 2023

Are you a results-driven product manager looking for the best product retention strategies for SaaS growth? In this article, we’re going to do a deep dive into a whopping 16 different strategies you can draw from to boost customer retention and increase loyalty. Identifying early signs of churn with analytics and acting fast.

Retention 76

Retention Strategy Management Churn 76

User Pilot

MARCH 17, 2024

Are you tracking SaaS metrics without knowing how to make the analytics process easier? The 10 analytics dashboard examples include web, digital marketing, business insights, social media, product usage, customer journey , user behavior , user retention, knowledge base , and Net Promoter Score analytics dashboards.

Social Media 83

Social Media Data SaaS Scale 83

User Pilot

MAY 5, 2022

Churn analytics helps you detect your product friction points and understand why users stop using the tool. This is crucial if you want to know how healthy your SaaS product is and what should be improved to increase customer retention and lower the churn rate. A churn rate over 10 % indicates trouble.

Churn 96

Churn Retention Subscription Payment Features 96

Baremetrics

MARCH 23, 2020

I spent over a week speaking with different SaaS founders and marketers about how they successfully reduced churn for their business. churn by doing something every SaaS business should be doing, but most don’t. of his customers. What is churn? in just a few months. in just a few months.

Churn 145

Churn Payment Methods Payment Solutions SaaS Payments 145

User Pilot

MAY 16, 2023

Looking to implement the top customer engagement trends in 2023 for your SaaS business? This article has compiled the top 13 SaaS customer engagement trends you should follow in 2023 to help you navigate the emerging trends. TL; DR Customer engagement refers to the active interaction between customers and products.

Trends 94

Trends Engagement Artificial Intelligence Machine Learning 94

Totango

AUGUST 11, 2022

Knowing how to build client relationships digitally is critical for SaaS businesses. Most interactions with your SaaS customers are digital, making handling these opportunities decisive for customer satisfaction, loyalty, repeat business and referrals. Blog content consumption. Social media posts. Website visits.

Technical Review 105

Technical Review Social Media Software Review Onboarding 105

Sales Enablement, SaaS and Growth

OCTOBER 29, 2018

Retention truly is the foundation of growth for software as a service (SaaS) companies, but oftentimes, it is overlooked and undervalued. High SaaS churn is a corollary of poor retention - but it can creep up unannounced, and rather than deal a single fatal blow, it causes death by a thousand small cuts.

Churn 152

Churn SaaS Payments SaaS Payments 152

User Pilot

MAY 29, 2023

It allows teams to better understand user needs to make data-driven product decisions and identify friction that results in users dropping off from the customer journeys. The churn funnel, also known as the cancellation funnel , tracks the steps before the users leave the product for good. And why do they matter? Ready to dive in?

Management 84

Management Payment Solutions SaaS Payments Social Media 84

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 82

Artificial Intelligence AI SaaS Payments Payment Solutions 82

User Pilot

MARCH 6, 2024

How do you create a robust product funnel for your SaaS? TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. For example, at the Retention stage, you could track the churn rate and CSAT. Book the demo!

Social Media 83

Social Media Sales Funnel Acquisition Retention 83

User Pilot

APRIL 14, 2023

Having an effective SaaS onboarding strategy is essential to user success and, by extension, customer retention. If you don’t make your onboarding flow as streamlined as possible, you could struggle to retain customers in the long run. What is SaaS onboarding? Why do you need a SaaS onboarding strategy?

Onboarding 91

Onboarding Strategy Technical Review Software Review 91

CustomerSuccessBox

JUNE 18, 2021

Customer success is important for SaaS businesses as they’re a constant voice of the customer for your business.CustomerSuccessBox builds the all-in-one solution for customer success that goes beyond just health scores and viewing portfolios. Customer Onboarding. Customer Onboarding- How to prevent drop offs.

Sales Hiring 52

Sales Hiring Scale Customer Success Churn 52

Natalia Luneva

JANUARY 13, 2021

Existing customer renewal is a high priority for 59% of SaaS companies and a medium priority for 27%. This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. How to calculate this metric and what’s the average SaaS churn rate?

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

User Pilot

JULY 14, 2023

Have you ever had a poor customer experience? To win over your customers, you must create excellent customer service that keeps customers returning. In this article, we’ll cover: What makes a bad customer experience? Ten examples of bad customer service to avoid.

SaaS 74

SaaS Social Media Customer Support Technical Review 74

User Pilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. But how do you create a customer success strategy that works? And what are some of the best practices and examples across the customer journey?

Customer Success 91

Customer Success Strategy Customer Lifetime Value SaaS 91

User Pilot

APRIL 28, 2023

Unless you’ve lived in a cave for the last year or so, you must have witnessed the shockwaves that AI is sending through the SaaS space. For example, it can optimize the onboarding experience to reduce the time to value and help users discover more advanced features later on. Why use AI during the customer onboarding process?

Artificial Intelligence 78

Artificial Intelligence AI Onboarding Machine Learning 78

Totango

AUGUST 25, 2022

Six Customer Engagement SaaS Strategies That Work. For software service providers, customer engagement SaaS strategies play a central role in a successful business model. Proactive interactions with your customers can increase satisfaction and retention, driving repeat business and referral revenue.

Engagement 96

Engagement Strategy SaaS Scale 96

Totango

MAY 10, 2022

A customer engagement strategy is critical for retaining and growing SaaS clients. In this blog, we’ll look at the essentials of a customer engagement strategy, particularly how to use it to engage enterprise clients. What Is a Customer Engagement Strategy? What Are the Benefits of Customer Engagement Strategies?

Engagement 76

Engagement Technical Review Software Review Enterprise 76

User Pilot

OCTOBER 31, 2023

Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Free trials can impact cash flow and revenue generation, especially if a significant portion of trial users don’t convert into paying customers. Trials can be tricky.

SaaS Payments 79

SaaS Payments Payment Methods Strategy Payment Solutions 79

User Pilot

APRIL 10, 2024

How to improve the customer experience of your SaaS product? More importantly, we share 17 engagement strategies to help SaaS companies enhance their CX. TL;DR Customer experience is how the product makes the user feel during their interactions at all customer journey stages. Let’s get right to it.

Strategy 52

Strategy Customer Lifetime Value AI Artificial Intelligence 52

Baremetrics

FEBRUARY 3, 2021

Pricing your SaaS. Reduce churn. These articles are good if you’re in the early stages of starting a SaaS company and can help you get off on the right foot. How to identify your perfect customer. Customer Research: A Guide To The Ultimate Startup Cheat Code. Pricing your SaaS. Reduce churn.

Sales Hiring 64

Sales Hiring SaaS Payments Payment Services Payments 64

User Pilot

FEBRUARY 6, 2023

Descriptive analytics makes sense of past data about customers, creating a story of their interactions with your brand. Diagnostic analytics involves finding the cause behind patterns in your customer data. To dive even deeper, set track custom events to understand user engagement. Let’s get started.

Artificial Intelligence 94

Artificial Intelligence Data Software Review Machine Learning 94

User Pilot

APRIL 28, 2023

Have you ever abandoned a product due to poor customer onboarding? If your users aren’t activating or adopting your product, you likely don’t have a proper customer onboarding strategy, or it’s not doing what it should. TL;DR Customer onboarding is the first process a customer goes through after signing for a product.

Onboarding 85

Onboarding Software Review Technical Review SaaS 85

User Pilot

MARCH 31, 2023

We’ll unpack exactly how different SaaS products personalize their onboarding experiences and more and why they’re effective. Which bits of the customer experience can be personalized ? There is a multitude of effective examples from across the SaaS world where personalization has helped customers meet their goals.

Onboarding 91

Onboarding User Experience Churn Communication 91