Tom Tunguz

NOVEMBER 20, 2016

To describe a publicly traded company, you might use five or six: market cap, revenue multiple, gross margin, cash flow, revenue growth rate, profitability. We identify unusual companies, those with best in class sales efficiency or revenue growth. Even then, those figures provide only the foggiest outline of a company.

Benchmarks 100

Benchmarks Sales Recruiting Data Sales Hiring 100

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. This data point isn’t like our typical benchmarks. Accelerate hiring of internal recruiters.

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

Sales Hacker

SEPTEMBER 8, 2022

One of the oldest truisms in sales is that recruiting new clients costs more than retaining them ( five to 25 times more costly, depending on the industry). More than ever, customer success teams must be in complete lockstep with their sales teams—both should treat any renewal as a joint effort and success. Put the buyer first.

Sales Recruiting 111

Sales Recruiting Technical Review B2B Benchmarks 111

User Pilot

MARCH 21, 2024

The B2B Customer Profile Template captures in-depth insights into business clients, aiding in developing strategies for partnership and revenue growth. The Buyer Persona Template focuses on the decision-maker’s pain points and goals, helping sales and marketing teams tailor pitches for closing deals.

Sales Recruiting 90

Sales Recruiting Underperforming Technical Team Interviewing Social Media 90

Buffer Resources

MARCH 7, 2024

“ The campaign drove $318k in annual recurring revenue (ARR) attributed pipeline with a 3.24x campaign ROI. For instance, Clearance Jobs, a recruitment platform used LinkedIn Live to discuss the findings from their State of the Security Clearance Process 1H 2024 report. Analyzed millions of sales calls?

Social Media 114

Social Media Sales Recruiting Merchant Services AI Search 114

The Angel VC

JUNE 25, 2015

For most SaaS startups, the VP of Sales (along with the VP of Marketing) is one of the most crucial hires they need to make. Unless you have a no/low touch sales model and you're growing virally (a.k.a. hunting rabbits or deer ) or a field sales team (a.k.a. hunting rabbits or deer ) or a field sales team (a.k.a.

Sales Hiring 185

Sales Hiring Sales Recruiting Scale Headcount 185

Sales Hacker

OCTOBER 13, 2020

If you missed episode 130, check it out here: Turning Junior-level Talent into Top Sales Professionals with Eddie Baez. Subscribe to the Sales Hacker Podcast. Sales enablement is easy. REGIE uses artificial intelligence to create entire outbound inbound, and even follow-up sales campaigns faster. We’re on iTunes.

Marketplace as a Service 96

Marketplace as a Service CTO Hire Sales Recruiting Scale 96

SaaStr

JULY 30, 2020

356: Pete Kazanjy is the Co-Founder @ Atrium, the startup providing proactive, always-on insights for sales operations, managers, and leaders. Alongside Atrium, Pete is also the Founder of Modern Sales Pros, a community of 15,000 focused on sales operations and sales management. Stop asking questions.

Part-Time VPE 189

Part-Time VPE Scale Sales Recruiting Sales Hiring 189

SaaStr

JUNE 4, 2019

If you take the time to listen, understand and act on what your customers are thinking and feeling, you’ll create an army of advocates and drive topline revenue growth for good measure. I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. So, that was huge.

Sales Recruiting 160

Sales Recruiting Scale Underperforming Technical Team Pricing 160

Sales Hacker

OCTOBER 7, 2021

Women in sales often have a polarizing experience. In the Sales Hacker video series Aha Moments , I asked 10 women: “What is one ‘aha moment’ you’ve had in your sales career?”. The conversations that followed were so authentic and encouraging that we decided to expand this conversation to other badass women in the sales world.

Scale 130

Scale Sales Recruiting Sales Hiring VP of Engineering 130

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started.

Scale 99

Scale Payment Methods Sales Recruiting SaaS Payments 99

SaaStr

NOVEMBER 6, 2019

According to Harvard Business Review , companies that were instrumental in creating their categories accounted for 53 percent of incremental revenue growth and 74 percent of incremental market capitalization growth. What’s a sample job description that I can use to recruit talent? Short-Term Planning Is Extremely Hard.

Scale 107

Scale Sales Recruiting Marketplace as a Service Forecasting 107

OPEXEngine

JANUARY 13, 2021

That doesn’t mean that 2020 wasn’t hard to manage through, but overall as a sector, SaaS companies grew revenue and valuations skyrocketed. Hiring—lessened requirements for in-person work expected even post-pandemic open up recruitment beyond physical locations, but competition for talent will remain tough in tech.

Sales Recruiting 52

Sales Recruiting Sales Hiring SaaS Benchmarks 52

OpenView Labs

DECEMBER 17, 2019

OpenView’s experts weighed in with their predictions across product, sales, marketing, pricing, corporate development and talent. Product Managers Will Own a KPI. How many of your highest paid team members are in sales? The fact is that a great (albeit expensive) sales rep is worth every penny and has an obvious ROI.

Trends 67

Trends Sales Recruiting Technical Review SaaS 67

ChurnZero

JANUARY 26, 2021

Customer success continues to evolve as a practice within companies that enjoy recurring revenue models. The range of responsibilities of Customer Success Managers (CSM) in the industry is dizzying. Sofia Varga, Director of Recruiting. Alan Alda, Manager of Recruitment Marketing. Linda Hale, HR Manager (East).

Customer Success 98

Customer Success Sales Recruiting Sales Hiring Management 98

Chart Mogul

SEPTEMBER 19, 2019

But sales is the one thing founders cannot oversee — without it your startup will die. But the one thing you must think about is sales. Without sales, your startup dies. Yet, sales is all too often a dirty word. They go for the sale without caring about what the customer needs in the first place. Coach regularly.

Sales Hiring 93

Sales Hiring Scale Sales Recruiting Startup 93

Sales Hacker

FEBRUARY 25, 2021

Requests for proposals (RFPs) generate a whopping average of 35% of annual sales revenue , according to Loopio’s 2021 RFP Response Benchmarks and Trends Report. Busy technical experts, tight deadlines, and tricky approval processes can all throw a wrench in the sales cycle. 6 ways to transform RFPs into opportunities.

Sales Recruiting 65

Sales Recruiting Software Review Technical Review Systems Review 65

SmartKarrot

NOVEMBER 8, 2022

Leverage data, metrics and insights to build and strengthen the overall CS strategy, specifically working on delivering new CRM Analytics and Service Cloud platforms – ultimately working on customer health benchmarks and driving improvements. Recruit, hire, mentor and coach Customer Success team members. Apply here: [link].

Customer Success 19

Customer Success Sales Recruiting Sales Hiring Benchmarks 19

Intercom, Inc.

APRIL 18, 2019

A study by HBR found that the 13 companies in the Fortune 100 that were instrumental in creating their categories accounted for 53% of incremental revenue growth and 74% of incremental market cap growth. Over the past four years, the number of Customer Success Managers (CSMs) in the industry has increased 400%.

Scale 112

Scale Sales Recruiting Marketplace as a Service Sales Hiring 112

ChurnZero

DECEMBER 18, 2020

Can we recruit hiring new team members from January to April, or from January to June this year, just to make sure that as we enter in the next year, we’re able to start off with some wins and not get upside down. You may not be able to get it from the sales ops team anymore. Every board meeting is going to suck.

Customer Success 87

Customer Success Sales Recruiting Finance Sales Hiring 87

Sales Hacker

MAY 31, 2018

The business case for sales development is built on flawless logic and verified by market data. The more time your closers spend taking moonshots, the less sales they actually make. That’s why the fastest growing B2B brands on the planet also run the largest and most sophisticated sales development teams in their class.

Sales Recruiting 48

Sales Recruiting Development Social Media Sales 48

InsightSquared

FEBRUARY 12, 2020

12, 2020 – InsightSquared , the leading provider of revenue intelligence solutions, today announced integration with the LinkedIn Sales Navigator Application Platform to bring LinkedIn Sales Navigator usage data into InsightSquared’s revenue intelligence software. BOSTON — Feb. Number of searches by rep .

Scale 12

Scale Sales Recruiting Sales Benchmarks 12

SaaStr

MARCH 1, 2019

* Assisted vs unassisted: What does Tom believe are the leading benchmarks for both? What one question must all founders be asking in the sales process? * Where should the responsibility for upsell lie, customer success or sales? Should sales commission be paid on renewals? What is Tom’s favorite book and why?

Scale 113

Scale SMB Sales Recruiting Sales Hiring 113

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? We gift customers whenever they leave an online review, act as a reference for a potential customer, or refer a customer who connects with our Sales team as well as when the referred prospect becomes a customer.

Retention 64

Retention Strategy Scale Sales Recruiting 64

ProfitWell

NOVEMBER 6, 2019

Reasons for claiming brand loyalty included great deals, sales, and above and beyond customer service. It’s all going down tomorrow, in a live training session based on new research we’ve pulled from studying over 16,000 recurring revenue companies. EST, we’ll go live with new data, benchmarks, and plenty of time for questions.

Sales Recruiting 40

Sales Recruiting Mobile User Experience Advertising 40

Sales Hacker

NOVEMBER 16, 2018

As leads pour in, it becomes challenging for your current sales reps to manage their book of business and properly prospect. As a sales manager, you have to ask yourself “Do I simply hire more salespeople, or is it time to implement an SDR program?”. RELATED: B2B Sales Outsourcing Is Dicey.

Outsourcing Services 76

Outsourcing Services Outsourced Development Scale Sales Hiring 76

SaaStr

JULY 10, 2021

Then we needed to hire a sales guy who had experience selling to enterprise. We got the guy who ran enterprise sales at Rackspace. UberConference started as this freemium, kind of funnel builder for later sales product. The only thing that I can manage them is the KPI. Dan : We’d start it with sales.

Sales Hiring 252

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 252

SmartKarrot

MARCH 21, 2023

Work closely with the teams from Sales, Service, and Commercial Operations to standardise and improve cross-team processes. You will be in charge of a team of 25 employees as you build up the CS department’s performance, influence, and revenue. To make the consumer experience low-effort and high-value, you will optimise it.

Customer Success 19

Customer Success Sales Recruiting Consulting Benchmarks 19

SaaStr

JULY 26, 2019

Prior to founding Zylo, Eric was the VP of Sales @ Sprout Social leading the revenue operations for over 11,000 customers. Before Sprout Social he was VP of Sales at Shoutlet, responsible for global direct and channel sales teams and developing and managing strategic relationships. What has changed?

Sales Hiring 137

Sales Hiring Scale SaaS Payments Payment Services 137

SmartKarrot

MARCH 9, 2023

assemble, motivate, and manage a top-notch customer success team. Work directly with our leadership in Sales, Engineering, Product, and Support to engage current customers in defining goals and success criteria and using our product features to help them be met. lead a high-performing team by recruiting, coaching, and inspiring them.

VP of Engineering 19

VP of Engineering Customer Success Sales Recruiting Leadership 19

Sales Hacker

MAY 28, 2019

SaaStock is a gathering of SaaS Sales Leaders, Founders, VCs, and anybody passionate about building a SaaS business. And make sure you’re following Sales Hacker on Instagram , Twitter , and LinkedIn. Scaling Sales: How to Industrialize a Tribe (June 5th, 1:50 PM). How Can I Get Live Updates? Interviews with Speakers!

Sales Recruiting 12

Sales Recruiting Sales Hiring Scale Sales 12

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Speaking your customers’ language will accelerate your sales and make your brand more engaging. Click To Tweet.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

SaaStr

NOVEMBER 19, 2019

In fact, we were below benchmarks for SaaS companies. Then I went over to the sales department. The demo is the sale and we close everybody in month. Do you want to talk about how by narrowing your market and staying focused, you can actually expand your revenue? The first thing you bring in your playbook on sales.

Scale 166

Scale SMB VP of Engineering Leadership 166

Chart Mogul

JULY 1, 2020

They decided to ask their previous clients whether they also find recruitment and scheduling customer interviews a problem they face in their research, and if more than 50% say yes, to proceed with their idea. Speaking your customers’ language will accelerate your sales and make your brand more engaging. Tweet this quote.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

JANUARY 3, 2020

* Assisted vs unassisted: What does Tom believe are the leading benchmarks for both? What one question must all founders be asking in the sales process? * Where should the responsibility for upsell lie, customer success or sales? Should sales commission be paid on renewals? What’s your thinking on that?

SMB 26

SMB Sales Recruiting Sales Hiring Scale 26