OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

AUGUST 31, 2021

Editor’s note: We’d like to thank our friends at OPEXEngine for contributing their benchmarks, insights, and expertise to this article. And while the concept has been around for years, for most of that time, tech debt was primarily the concern of product and engineering teams. Measuring tech debt.

Technical Review 52

Technical Review Underperforming Technical Team Software Review Scale 52

OPEXEngine

MARCH 9, 2022

Most companies track R&D as a % of revenue, and maybe a few metrics about activity, but few CFOs can answer the question of what’s the ROI on their R&D investment. How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company?

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

User Pilot

AUGUST 15, 2021

A key reason why customer engagement metrics are important to successful SaaS businesses. In this article, we will walk you through ten important user engagement metrics to measure. What are customer engagement metrics? What customer engagement metrics are important to track? Let's get started!

Engagement 98

Engagement Metrics Scale SaaS 98

ChurnZero

DECEMBER 21, 2022

1/ Crash course in Customer Success and SaaS metrics. Many people think of SaaS and CS metrics as black and white. But the truth is, there are many ways to calculate and interpret—and game—metrics. Related reading: Key SaaS and Customer Success metrics you should care about – What’s a good CAC?

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

SaaSOptics

FEBRUARY 13, 2022

One challenge is how software providers manage their order to cash process and capture, share, and use financial metrics internally. When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business.

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

OpenView Labs

SEPTEMBER 17, 2019

This week we released our third annual Expansion SaaS Benchmarks report. But benchmarks alone are not enough. We’ve got to make the leap from benchmarks to action. Here’s our advice on how to use the benchmark data to grow even faster in 2020. Lack of segmentation leads to weak product-market fit.

Benchmarks 41

Benchmarks Underperforming Technical Team Scale SaaS 41

Baremetrics

OCTOBER 18, 2021

All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Baremetrics can calculate MRR for Shopify Partner Apps What are growth metrics for? But, where do Shopify Partners track the metrics of their app portfolio? What are growth metrics for?

Outsourced Development 98

Outsourced Development Underperforming Technical Team Churn Systems Review 98

OpenView Labs

FEBRUARY 3, 2022

As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. It’s one of my favorite questions, even though it’s really not a financial or operating metric at all. .

Sales Hiring 82

Sales Hiring Sales Recruiting Scale Startup 82

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Keeping track of this metric can also help reduce support possibly needed in the future.

Scale 98

Scale Underperforming Technical Team Benchmarks Pricing 98

Baremetrics

OCTOBER 9, 2021

But what happens if your churn rate is significantly higher than what your direct competitors are benchmarking? Baremetrics measures churn, LTV, MRR, and many other metrics to help you determine exactly who your most valuable customers are, so you can formulate a plan on how to retain them. What can you do to reverse this trend?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

ChurnZero

OCTOBER 15, 2021

Net Revenue Retention (NRR) is an overnight sensation that’s been years in the making. Twenty years ago, when I did my first big round of funding for a different company, NRR was an “Oh, by the way” metric. Then, by the third meeting, they said, ‘Oh, by the way, what are your customer metrics?’ NRR becomes red hot (watch out).

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

Sales Hacker

MARCH 24, 2021

The key to unlocking a stronger opportunity pipeline and an increase in qualified leads is a unified, cohesive marketing and sales team. Only 46 percent of business owners describe their marketing and sales teams as “highly aligned,” meaning it’s time to get back to the drawing board for the other 54 percent.

Marketing 104

Marketing Sales Underperforming Technical Team Metrics 104

Neil Patel

SEPTEMBER 30, 2020

And what better way to develop this other than enlisting the help of an expert digital strategy consultant who can do a broad set of activities, each of which is directed towards helping you meet your goals. You must already be on the lookout for investments that can maximize ROI – or get rid of bad investments altogether.

Consulting 123

Consulting Strategy Technical Review Underperforming Technical Team 123

User Pilot

FEBRUARY 10, 2022

Time to value , customer lifetime value , product activation rate, feature adoption rate, and customer engagement score are the 5 most important product adoption metrics to track. Product adoption rate is one of the most crucial metrics for all SaaS companies. Product adoption rate benchmarks in SaaS. Source: Mixpanel.

Customer Lifetime Value 98

Customer Lifetime Value SaaS Underperforming Technical Team Software Review 98

Chart Mogul

OCTOBER 3, 2019

This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). Every team has their own slightly different way of calculating the cost of customer acquisition. Gross margin = Revenue – COGS. Note: This article covers CAC in detail.

Acquisition 91

Acquisition Underperforming Technical Team Startup Customer Lifetime Value 91

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. The tool is still under development, so there are a number of known issues that can cause problems for users. Cohort analysis in GA4. Heap integrations.

Software Review 97

Software Review Technical Review Underperforming Technical Team Retention 97

Sales Enablement, SaaS and Growth

APRIL 10, 2017

Many companies are investing in the creation of sales enablement teams, but as they’re so new, there’s a distinct lack of thought leadership, standardised measurement and best practices available. Put simply, as a sales organisation grows, the sales enablement team must evolve alongside it.

Sales Enablement 112

Sales Enablement Sales Hiring Underperforming Technical Team Sales 112

ChurnZero

AUGUST 25, 2021

It will help you set benchmarks to get a clear picture of your performance with your customers. A Net Promoter Score (NPS) is a customer satisfaction benchmark that measures how likely your customers are to recommend you to a friend or colleague. Keeping track of this metric can also help reduce support possibly needed in the future.

Scale 52

Scale Underperforming Technical Team Benchmarks Pricing 52

Neil Patel

SEPTEMBER 28, 2020

You’re going to need a list of: Goals, KPIs, and objectives: For example, you could focus your attention on generating a specific number of leads, customers, or revenue. Competitors and key players: You’ll want to identify your competitors and their strengths and weaknesses. What are your current benchmarks?

Strategy 124

Strategy Underperforming Technical Team Advertising Scale 124

Sales Hacker

AUGUST 20, 2020

But if you’re only leveraging them for short-term results, you’re majorly underestimating the heavy lifting they can do for your team, your sales org, and ultimately, your bottom line. Drive lasting performance and productivity improvement across your team. Engage the team. Get specific. Instill accountability. Identify KPIs.

Sales 103

Sales Underperforming Technical Team Outsourced Development Benchmarks 103

OPEXEngine

NOVEMBER 21, 2019

During the annual budget and planning process, SaaS Finance leaders focus on making sure that resources are allocated appropriately across the company so the company achieves its performance goals – usually revenue and profitability goals – for the upcoming year. Magic Number. The larger the company, the higher the multiple, ie.,

Sales Hiring 45

Sales Hiring Underperforming Technical Team Scale Customer Lifetime Value 45

Unbounce

DECEMBER 3, 2018

It provides an easy-to-interpret color-coded scoring system that you don’t need an engineering degree to understand—red is bad, green is good. Speed Boost handles the technical recommendations from PageSpeed Insights that developers usually tackle behind the scenes. When you look at the screenshot below, you can see why.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Benchmarks User Experience 111

ProfitWell

NOVEMBER 12, 2019

Building a strong pricing strategy starts with hiring a professional team to conduct a pricing audit. A pricing audit assesses your subscription business’ pricing process to ensure consistency across similar accounts, maximize profitability, and benchmark against other companies. What does your revenue look like? Monetization.

Payments 45

Payments Pricing Underperforming Technical Team SaaS Payments 45

User Pilot

AUGUST 31, 2023

While you can only view the user cohort changes in Heap, GA4 allows you to analyze retention by seeing differences in active users, event count, transactions, or purchase revenue. The tool is still under development, so there are a number of known issues that can cause problems for users. Cohort analysis in GA4. Heap integrations.

Software Review 59

Software Review Technical Review Underperforming Technical Team Retention 59

Chart Mogul

OCTOBER 3, 2019

This is where the value of subscription metrics comes to the fore — and specifically the customer acquisition cost (CAC) and the customer lifetime value (LTV). Every team has their own slightly different way of calculating the cost of customer acquisition. Gross margin = Revenue – COGS. Note: This article covers CAC in detail.

Acquisition 52

Acquisition Startup Underperforming Technical Team Customer Lifetime Value 52

Sales Hacker

JANUARY 11, 2018

Yet the best salespeople are able to operate as adept project managers who successfully guide everyone on the team to complete tasks well within expectations, and high-performing sellers who consistently meet revenue targets — share a surprising number of things in common. 3) Discipline. Discipline in sales is crucial.

Management 97

Management Underperforming Technical Team Social Media Benchmarks 97

ProfitWell

NOVEMBER 1, 2019

Align team incentives around retention. Sales teams like to track dollars in the bank each month. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed. Meanwhile, product teams are busy tracking how many features they've delivered and story points they've completed.

Retention 56

Retention Strategy Underperforming Technical Team SaaS 56

SaaStr

APRIL 16, 2020

In Today’s Episode We Discuss: * How Carolyn made her way across the pond from Head of US Communications at Orange to GM of Method in SF to then playing a key role in the marketing team at PagerDuty? * Does it have to be tied to a number directly tied to revenue? How are PagerDuty shifting their strategy? What tools do they use? *

Scale 179

Scale Underperforming Technical Team Leadership Branding 179

OpenView Labs

JANUARY 8, 2020

HubSpot’s founding notion was based on a similar seismic shift (Outbound > Inbound) and to kickstart our exploration into this new PLG motion, we spun up a new team that I worked on which sold our CRM and Sales products. We had our own management structure, product teams and a small sales/CS function attached to our new Sales tools.

Strategy 41

Strategy Sales Hiring Underperforming Technical Team Compensation 41

OpenView Labs

JANUARY 29, 2020

Not satisfied with reaching $1 billion in annual revenue, Atlassian furthered its commitment to product led growth by jumping on the freemium bandwagon. Is freemium an effective lead generation, conversion, and revenue driving strategy for your recurring revenue-based business? Freemium benchmarks. 10 Questions To Answer.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

Baremetrics

JANUARY 24, 2021

The benchmark customer churn for SaaS for SMBs is 5%. Revenue churn vs. customer churn Up until January 2020, almost all of our growth over the past 5 years had been generated through a pretty traditional sales-led growth strategy. This means that our revenue churn was very low. At 19.20%, we were dramatically off-base.

Churn 71

Churn SaaS Payments Payment Methods Payment Solutions 71

Sales Hacker

SEPTEMBER 4, 2018

Gain a new customer, you increase revenue. Metrics and KPIs. An Accenture study found that the cost of customer attrition due to poor customer service in the U.S. Bain & Company found that companies providing excellent customer experiences grow their revenues 4-8% better than market average. Drive revenue.

Customer Success 56

Customer Success Scale Technical Review Systems Review 56

Baremetrics

MAY 7, 2019

Company C was funded by pre-orders from customers, a friends and family round, and then through revenue-based financing for a period of time. Choosing the right combination of funding for your business is just as fundamental as choosing the right co-founders (or not), the right market, the right product, and the right team.

Finance 111

Finance Startup SaaS Payments Payment Methods 111

SaaStr

OCTOBER 31, 2019

What I’m going to do is talk a little bit about what we’ve seen over the course of the last year and then also talk about some metrics we track or we encourage our founders to track as they’re building their businesses, and then, lastly, try to go through a few predictions for the next couple of years.

Cloud 100

Cloud Scale AWS Machine Learning 100

Chart Mogul

SEPTEMBER 15, 2023

These materials will take you from the basics SaaS Metrics — 101 to more advanced topics like Go-To-Market and Product-Led Growth (PLG). Here is a comprehensive list of SaaS blogs that goes through the most common metrics and terms. Only a handful of metrics really matter. I’ve tried – just ask my in laws.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Sales Hacker

APRIL 21, 2020

Prior to assuming the role of CEO, Jim served as managing director and general manager of Gerson Lehrman Group’s largest and most profitable business unit, their financial services unit where he grew revenues to more than $200 million. We’re a little north of $50 million in revenue. Have you made adjustments there?

Scale 67

Scale Underperforming Technical Team Communication Outsourced Development 67