Totango

FEBRUARY 10, 2021

Prioritize a Culture of Customer Success. An environment that nourishes customer success starts with your company culture. To put your goals of promoting customer success into action, you can define benchmarks that measure success in quantifiable terms. Set Success Goals for Each Stage of Your Customer Journey Map.

Scale 85

Scale Customer Success Retention Strategy 85

OpenView Labs

DECEMBER 21, 2020

. “My predictions for 2021 trends: Companies continue to become more and more data-savvy due to better tools, clearer understanding of how to do it, and more of the world interacting digitally. At OpenView, we believe 2021 will be a year full of potential and opportunity for SaaS companies that are willing and able to pursue it.

SaaS Payments 96

SaaS Payments Payments Payment Services Payment Solutions 96

Neil Patel

APRIL 9, 2021

By utilizing talent insights, you can get a snapshot of what other companies are doing and how skills are changing. Use that to narrow down your search with snapshots and benchmarks. Their goal was to improve company culture by developing the best hiring and workforce management process.

Scale 125

Scale Social Media Advertising Marketplace as a Service 125

ChurnZero

SEPTEMBER 7, 2018

Well, it first starts with a well-written and compelling job description that accurately describes the role, the primary responsibilities, must-have skills, and your company culture. The Magic of Negative Churn – The best SaaS companies use negative churn to accelerate growth even when customers leave.

Customer Success 45

Customer Success Scale Management Customer Lifetime Value 45

OPEXEngine

MARCH 15, 2022

High Growth SaaS Companies Get A Significant Portion of Revenues Internationally. OPEXEngine benchmarking data reveals an interesting trend. Reconciling benefits and pay scales between regional markets can complicate a company culture dedicated to transparency and equality. Talent Compensation.

Payment Services 40

Payment Services SaaS Payments Merchant Services Payments 40

ProfitWell

MARCH 20, 2019

To explore the power or lack thereof of remote, we looked at just over three thousand subscription and SaaS companies. Here’s what we found. This is the type of study that we’re going to lose friends over, even though there’s an incredible amount of nuance.

Company Culture 85

Company Culture Trends Product Marketing Subscription 85

Intercom, Inc.

JUNE 17, 2021

We’ve set a really high benchmark for this and we really want to hit it. I spoke a bit earlier on booking space, about how people can choose their own space when they come back to the office, but it’s going to be such a completely different experience from what we have in Stephen’s Court.

Construction 207

Construction Technical Review Systems Review Data 207

SaaStr

APRIL 16, 2020

We’ll be benchmarking that and then we’ll iterate on our plan for May. That said, we will be tracking those metrics and we will be running the exact same dashboards on marketing qualified leads to understand how it’s performing because there’s always the opportunity to improve and iterate.

Scale 177

Scale Underperforming Technical Team Leadership Branding 177

Totango

JULY 1, 2022

Cultivate a company culture that values your customers by taking steps such as prioritizing customers in your mission statement, policies, and procedures. Set measurable loyalty goals: Customer loyalty metrics enable you to set loyalty goals and measurable benchmarks.

B2B 108

B2B B2C Underperforming Technical Team Business 108

SaaStr

NOVEMBER 21, 2020

I mean, you get hundreds and hundreds of people in the company and there’s personnel stuff that pops up. Harry Stebbings: What does the word company culture mean to you? What have you done deliberately to set the company culture with Salsify? As we said, Salsify, eight year old company.

SaaS Payments 274

SaaS Payments Scale Payment Services Payment Solutions 274

OpenView Labs

SEPTEMBER 3, 2020

There is also a direct impact on employee engagement, which is a key indicator of a healthy company culture. And because culture is so tough to nail down, it can be difficult to create and maintain unless you have a firm grasp of both the big-picture strategy and the day-to-day nuances. Make space for conversations.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

OPEXEngine

MARCH 9, 2021

These include Company Culture, Business Model, Value Proposition, Partner Relationships, and Sales Strategy. Company Culture. Jay knew his first task would be to reset the company culture. “It’s not just about delivering a superior product to the marketplace; rather, several stars must align,” he says.

Scale 52

Scale Sales Hiring Marketplace as a Service Underperforming Technical Team 52

SaaSOptics

MAY 6, 2022

A thoughtfully-designed HR Core can significantly impact the employee experience at early-stage companies—it improves company culture, reduces employee turnover, streamlines onboarding and offboarding, and determines how your company is perceived in the job market. Measuring Success Against Benchmarks.

SaaS 76

SaaS Scale Underperforming Technical Team Forecasting 76

SaaStr

APRIL 16, 2019

When we benchmarked ourself, when we started this company, we didn’t say we wanted to be the biggest company in Raleigh. We didn’t say we want to be the biggest company in North Carolina. The world’s your market, right?

CTO Hire 154

CTO Hire Travel Underperforming Technical Team CTO Coach 154

Clouded Judgement

AUGUST 2, 2023

The post was a qualitative review of the IPO process, as well as a quantitative review benchmarking the key pieces of an IPO. The benchmarking was not a review of business metrics (I did some of that benchmarking in this post ), but rather IPO metrics.

Cloud 49

Cloud Marketing Banking Pricing 49

SaaStr

JULY 26, 2019

How does this make Eric change the way he approaches benchmarking, capital allocation, and growth? How did Eric find raising the Series A as a non-Bay area company? Harry Stebbings: I’m really pleased you said that about competitively keeping up with growth rates and that benchmarking element. What has changed?

Sales Hiring 138

Sales Hiring Scale SaaS Payments Payment Services 138

Intercom, Inc.

SEPTEMBER 6, 2018

We arrived at these 10, not by benchmarking other companies’ support practices but simply by thinking through what it means to be personal with another human. Early on, I sat down with Des, one of our co-founders, and we wrote out a simple list of 10 characteristics that described how we wanted to talk to our customers.

Construction 151

Construction Startup Interviewing Scaling 151

Chart Mogul

JULY 1, 2020

Some B2B companies conduct customer development interviews once per week and they have this on their company culture. These inputs will give you a rich set of data to work with over time, and you can eventually anonymously benchmark your results, which clients find very helpful. Step 1: Set a goal for your interview.

Interviewing 76

Interviewing B2B Marketing Underperforming Technical Team 76

Sales Hacker

JULY 17, 2018

In addition to significant resource reallocation, ABS also entails a paradigm shift in your company culture. Obviously, that means any mismatch will negatively disrupt both people and profit at your company. required to achieve your performance benchmarks. Start by defining your ICP. Create the required ABS resources.

Scale 54

Scale Sales Outsourced Development B2C 54

Chart Mogul

JULY 1, 2020

Some B2B companies conduct customer development interviews once per week and they have this on their company culture. These inputs will give you a rich set of data to work with over time, and you can eventually anonymously benchmark your results, which clients find very helpful. Step 1: Set a goal for your interview.

Interviewing 52

Interviewing B2B Marketing Underperforming Technical Team 52

SaaStr

OCTOBER 24, 2019

Because there is not benchmarks. .” Nobody had really done what we do before. Nobody ever build a social network for business on this scale. Is this good enough? Are we doing it right? Jos White : Welcome everybody. It’s great to be here at SaaStr. My name is Jos White.

Payments 106

Payments Payment Features SaaS Payments Underperforming Technical Team 106

SmartKarrot

DECEMBER 27, 2021

Companies with a customer-centric culture put their customers’ needs above all else when they make business decisions. And these decisions—to innovate, improve products and services, evolve company culture—enhance every aspect of the company in ways that save money.

Innovation 10

Innovation Company Culture Benchmarks Metrics 10