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Top 7 Reasons For Customer Churn in SaaS and Tips to Address Them

User Pilot

And how can customer success teams address them to ensure product growth? Reasons why customers churn: #1: Customers churn when there is a bad product-customer fit and your product’s features don’t align with their needs. 3: Poor customer service or experience with the sales teams can make customers churn.

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Top 10 Mistakes Founders Make with Series A with Black Mangroves, Square Peg, Vertex, and GGV (Pod 651 + Video)

SaaStr

Mistake #1: Viewing Investors Only As Capital As founders build a team, they focus on obtaining complementary skill sets. Of course, building great teams and finding product market fit is critical, but don’t forget about product investor fit. When building a product, organizations are solving a specific need. That’s a mistake.

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How to do application penetration testing with your current devs & QA team

Audacix

Ensuring that every update released for your application is rigorously tested for security holes through penetration testing is important for compliance with cyber security laws, privacy laws like GDPR and CCPA and also other regulatory frameworks, particularly for fintech, banking, insurance and other regulated industries.

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What Are the Security Measures to Prevent Authentication Attacks

Frontegg

Two-factor authentication gives developers the freedom to implement a variety of options to act as a second layer of security. Developers face many challenges while implementing a secure and user-friendly authentication system. One that comes to mind right off the bat is the dreaded weak password. 2FA or MFA? Image Source.

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The Secrets to Building a World-Class, $2.3 Billion Inside Sales Team (Video + Transcript)

SaaStr

sales team. As everyone left to work for an investment bank in California or New York that summer of ’99, I went to work at a startup in Ann Arbor. I did all sorts of things there from sales, to project management, to running the engineering team, hiring. We have team selling here that extends beyond the sales team.

Scale 228
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My First 16: Launching a New Category with Modern Treasury’s Dimitri Dadiomov

Andreessen Horowitz

In this episode, a16z partner Seema Amble talks with Dimitri Dadiomov, the co-founder and CEO of payment operations platform Modern Treasury, about the challenges of creating a new category, hiring for marketing before you hire for sales, and why developing new features is similar to birding. And they ended up in real statements.

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Don’t Confuse Room at the Bottom with Disruption

SaaStr

Hmmmm … well, to me, that’s not a bad place to be once a space, a category, gets to $100m+. With less capital and a tighter team … you won’t be able to spend as much on marketing. You’ll have to develop a very lean sales culture. But the bottom isn’t all bad.

Scale 243