FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 123

Benchmarks Churn Payments SaaS Payments 123

FastSpring

OCTOBER 27, 2021

In this piece, you’ll find successful strategies to reward customers, reduce churn, and increase their lifetime value. This strategy worked well for Natalie Luneva, co-founder and CMO of outranking.io , who ran a successful promotion on an add-on that’s popular with many of their power users. Focus on Upsells and Cross-sells.

Customer Lifetime Value 78

Customer Lifetime Value Payment Solutions SaaS Payments Payment Services 78

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 86

Payment Methods Payment Solutions Payment Services Payments 86

Subscription Flow

MARCH 20, 2024

SimpleCirc stands out as a noteworthy option when looking into subscription management software because of its intuitive user interface and effective subscriber data handling. Smaller companies or niche publications looking for ease of use for handling their subscription operations will find its streamlined approach especially appealing.

Payment Services 100

Payment Services Payments Payment Solutions Payment Methods 100

Intercom, Inc.

NOVEMBER 12, 2020

So while these shifts in consumer behaviors may be expedited by current circumstances, many unexpected industries were already exploring how to adopt B2B strategies for B2C – without losing the personal customer relationships that are at the core of their businesses. Subscription services have been steadily on the rise for years now.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

SaaStr

FEBRUARY 2, 2022

The competition raises a ton more money than you, and starts playing dominant strategy — and is just everywhere. This isn’t B2C. Consumers cancel their Netflix and Disney+ subscriptions just 90 days after signing up just for a new hit movie. You start to lose more and more deals to not have that key integration.

Scale 217

Scale Sales Hiring B2C AI 217

Neil Patel

NOVEMBER 19, 2021

There’s a whole strategy involved, for one thing. What’s more, customers evolve, so you must constantly adapt your strategy to suit your customers’ expectations. Lead generation is a kind of “catch-all” term for the strategies you can use to generate new potential customers for your business. How Lead Generation Works.

Social Media 141

Social Media B2C Software Review Merchant Services 141

ProfitWell

MAY 21, 2020

And we'll be sharing with you an overall subscription index, from companies on Profitwell, that will be updated weekly. Table of Contents: Overall SaaS and subscription index. Impact of COVID-19 on SaaS and subscription companies. Impact of COVID-19 on SaaS and subscription companies. Why you need to focus on retention.

Subscription 68

Subscription Payment Features SaaS Payments Data 68

ProfitWell

SEPTEMBER 27, 2019

Over her more than twenty-year career, Amy Konary has become an expert within the SaaS subscription space. She saw the importance of the subscription economy since her time as an industry analyst for IBC, running the practice on SaaS there for 19 years. The modern subscription economy is different than the software industry of old.

Subscription 61

Subscription Payment Features Business Innovation 61

ProfitWell

JUNE 3, 2020

It’s especially important for subscription-based businesses. Every new lead carries the potential for recurring revenue. In this article, you’ll learn about the four most effective types of content for a subscription-based business. Using these strategies, you’ll generate a steady flow of high quality leads in no time.

Subscription 64

Subscription Payment Features Social Media Business 64

FastSpring

FEBRUARY 15, 2024

But there was one particularly notable Pro option: Paying for a yearly subscription via Apple App Store or Google Play Store will cost users an extra $10 , increasing the price by about 8% from $119.99 subscriptions on both Apple and Google’s app stores.” to $129.99 Set up a demo or try it out for yourself.

Payment Methods 126

Payment Methods Payment Solutions Merchant Services Payment Services 126

Buffer Resources

FEBRUARY 28, 2024

How to craft your pricing strategy as a creator It’s a big task, but once it’s done, a pricing strategy can catalyze your creative endeavors into a sustainable business. For B2C offerings like digital products or courses, gauge your target audience's price sensitivity and willingness to invest.

Pricing 93

Pricing Social Media Consulting Branding 93

Subscription Flow

NOVEMBER 28, 2023

One way to do that is through marketing and revenue-generating strategies such as freemium and product demos which are critical to growing one’s clientele. Another way is utilizing different SaaS marketing strategies, such as providing high-quality content and expanding product access.

SaaS Payments 59

SaaS Payments Payments Business Model Payment Services 59

ProfitWell

NOVEMBER 21, 2019

First, we’ll talk through how B2B payments work and how they differ from B2C payments to provide a bit of context. Then, we’ll cover 10 payment solutions that can help you get a better handle on your subscription billing. What are B2B payments? How B2B payments differ from B2C payments.

Payment Services 52

Payment Services Payment Solutions Merchant Services SaaS Payments 52

FastSpring

JUNE 22, 2022

Look at Zoom or Slack: businesses designed for enterprise organizations that use B2C-like onboarding flows (such as product-led growth, or PLG) to fuel interest and adoption. Are you still making assumptions about your B2B go-to-market motion — assumptions that ignore B2C selling methods — that are limiting your growth potential?

B2C 133

B2C Payments SaaS Payments B2B 133

FastSpring

MARCH 3, 2023

Most billing and subscription management solutions let you: Build various trial and subscription models (e.g., free or paid trial and usage-based or fixed price subscriptions). Manage active subscriptions (e.g., Send invoices and/or payment notifications. You can also: Create trials of any length.

Payment Services 105

Payment Services Payment Features Merchant Services Payments 105

Chargify

AUGUST 9, 2017

Here at Chargify, we’ve been seeing an increase in B2B IoT-related subscription businesses and we’re excited about the many possibilities for IoT B2B subscription use cases. Why IoT + Subscription Business Models = Success. With IoT, devices of all kinds are moving online and connecting. Nest is a perfect example.

B2B 54

B2B Subscription Payment Features VP of Engineering 54

Neil Patel

MARCH 2, 2021

To help, I’ve broken this list into B2C and B2B review sites, depending on your target buyers. Let’s start with B2C. B2C Review Sites. B2C” businesses sell goods and services directly to consumers. If you’re a B2C business, opt for popular, high-traffic review sites to maximize your exposure. Citysearch.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

FastSpring

NOVEMBER 15, 2018

Business-to-consumer (B2C). So really, your choice is between B2C and B2B: selling to individual people or selling to businesses. Yes, you can sell to both individuals and businesses as a long-term strategy, but early on it’s more important to have focus. In the B2C model, your business sells directly to the end consumer.

Business Model 60

Business Model B2C Business Government 60

User Pilot

FEBRUARY 7, 2024

That’s because an integral component of the product-led growth strategy is your ability to convert a free trial user into a paying customer. B2C companies tend to have higher trial conversion rates but lower customer lifetime values. The average conversion rate for SaaS companies varies between 18.6%

SaaS Payments 52

SaaS Payments Payments Payment Solutions Scale 52

FastSpring

NOVEMBER 16, 2023

In case you missed it, our recent 2023 SaaS and Software Holiday Spend Report highlights how, whether your business focuses on B2C, B2B, or both , SaaS and software Q4 sales bumps are significant around the globe. Publishing, subscription & monetization tools can help build your fanbase.” Deal: “50% off your first year.”

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

User Pilot

APRIL 7, 2023

B2B customer insights vs B2C customer insights B2B insights focus on businesses as customers, while B2C insights focus on individuals as customers. B2B and B2C clients also differ in terms of their customer base, data sources, sales cycles, and marketing approaches. Their overall satisfaction level with your product.

B2B 90

B2B Underperforming Technical Team B2C Scale 90

Totango

MARCH 4, 2022

First, we’ll define what B2B customer service is and distinguish it from customer support in B2C industries. B2B vs. B2C Customer Service. B2B customer service generally parallels the type of support delivered by businesses to consumers, known as B2C customer service. They have different definitions, purposes, methods and tools.

B2B 91

B2B Customer Success Technical Review B2C 91

CloudGeometry

SEPTEMBER 7, 2021

SaaS is the Software Factory of the Future The ascendancy of SaaS as a business strategy is nothing new. One industry leader defines it as “a licensing and delivery model where software is centrally managed and hosted by a provider and may be made accessible to customers on a subscription or pay-per-view basis.”

DevOps as a Service 130

DevOps as a Service Software Development AWS Cloud 130

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Businesses need a new strategy for customer success growth. So, what are the most important elements that underpin your strategy for customer success growth in this new economy?

Customer Success 100

Customer Success Payment Methods Payments Payment Services 100

Neil Patel

JUNE 23, 2020

Foundation methodology Strategies you’re going to learn Strategies & mindset. Link building for e-commerce Building links to content, PDPs, & PLPs Social media and social proof leveraging Social media platforms in the long-term Strategy for content promotion. As I mentioned above, it is a 4-week course.

Marketing 145

Marketing Social Media B2C Scale 145

BrightBack

JULY 22, 2019

Subscription businesses of every size and industry are vying for customers with a lot of options at their fingertips and increasingly savvy tastes. A retention strategy designed around today’s customer has never been more critical. B2C purchase drivers. Customer irritation over pricing caused some Q2 trouble for Netflix?,

Retention 66

Retention B2C B2B Education 66

Baremetrics

MAY 26, 2021

Your marketing strategies are most effective when you use targeted messaging aimed at your specific customer base. They offer marketers a gateway into the development of key strategies to improve return on investment. But how do you know what that customer base wants? There are many models of customer segmentation.

Social Media 105

Social Media Market Segmentation B2C Churn 105

FastSpring

DECEMBER 18, 2020

According to Statista, B2B sales are now 6X larger than the business-to-consumer (B2C) market. In some ways, the move from B2B sales happening offline to online mirrors other trends we see in the B2C market. It’s clear that to succeed in the B2B market, making your product available online is a winning strategy.

Payment Methods 148

Payment Methods B2B Outsourcing Services Payment Services 148

User Pilot

FEBRUARY 5, 2024

You can calculate the free trial conversion rate by dividing the number of free trial users who upgrade to a paid subscription by the total number of trial users. For B2C opt-in trials, a 15% conversion rate is considered effective, while B2B targets should aim for 25%. Besides, anything above 30% is regarded as exceptional.

Payment Methods 52

Payment Methods Payment Solutions SaaS Payments Scale 52

OPEXEngine

FEBRUARY 22, 2022

Business to Consumer (B2C). This reality influences their go-to-market (GTM) strategy, which relies on a lower overall sales and marketing budget and a higher mix of marketing to sales spending. The industry dynamics of SMM SaaS companies pose a threat for these businesses that are not faced by B2C or Enterprise SaaS companies.

SaaS Payments 52

SaaS Payments Payment Services Payment Methods Marketplace as a Service 52

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. About FastSpring.

SaaS Payments 133

SaaS Payments Payment Solutions Merchant Services Software Review 133

Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). It’s super important to think early on about what strategy you have. Short on time?

Scale 162

Scale Payment Methods Payment Solutions Marketing 162

Totango

JUNE 4, 2021

We’ll show you how to multiply opportunities for engagement through strategies such as personalization, in-app messaging, customized promotions and loyalty programs. We’ll also show you how technology can help you automate your engagement strategy. You can apply this strategy to automated messages throughout your customer journey.

Engagement 62

Engagement B2C Technical Review Retention 62

ProfitWell

APRIL 3, 2019

So to locate the best tactics to combat churn, we studied and gathered data from just over eight thousand subscription companies. Churn is a fact of life in the subscription game, but the beauty of the subscription model is that for the first time in the history of business, the relationship is baked right into how we make money.

Churn 92

Churn B2C Metrics Subscription 92

ProfitWell

NOVEMBER 11, 2019

Customer churn is the silent killer of the subscription business. The various causes of churn for subscription businesses. Understanding SaaS and subscription churn. Customer churn is more disastrous for subscription companies than any other type of business. B2B vs. B2C Churn. Because the solution isn’t intuitive.

Churn 40

Churn B2C Benchmarks Software Review 40

ProfitWell

NOVEMBER 15, 2019

Your subscription company should run like a well-oiled machine. Retain subscribed customers: Unlike other businesses, SaaS businesses rely on customers paying monthly or yearly for their subscription. You can compare yourself in real time to other B2B, B2C, ecommerce, and media companies. SaaS companies need tools that: 1.

Retention 56

Retention Pricing SaaS Payments Payment Methods 56