ChurnZero

FEBRUARY 28, 2025

You might be surprised to know that SaaS companies can learn a lot from their consumer subscription counterparts. I have spent over 20 years studying and working in the trenches of the membership economy, both with B2B and B2C organizations. The differences between SaaS and B2C companies.

SaaS Payments 52

SaaS Payments Subscription Payment Features B2B 52

Blulogix

DECEMBER 23, 2024

By Inga Broerman How Usage-Based Pricing is Transforming Subscription Billing The subscription economy is undergoing a transformation, driven by the rising popularity of usage-based pricing. The days of flat-rate subscriptions being the default option are gone. It doesnt matter if its B2B or B2C.

Payment Features 52

Payment Features Subscription Pricing Artificial Intelligence 52

SaaStr

NOVEMBER 2, 2022

But is Duolingo SaaS? Well, it’s SaaS-ish. The core product is very B2C, but the upgrade to paid has very SMB B2B metrics, and 80% of the revenue is subscription based. While common in B2C, it’s interesting how big a deal this is for Duolingo. So it’s doing what Wall Street wants today.

Scale 321

Scale B2C SMB B2B 321

FastSpring

JANUARY 10, 2023

Different monthly recurring billing solutions will cover different areas, so you’ll want to make sure the one you choose has all the features you need (or at least easily integrates with other software). FastSpring: All-in-One Billing Solution for SaaS. Chargebee: Supports Complex Subscription Management. Table of Contents.

Payment Solutions 146

Payment Solutions Payment Features Payment Methods Software Review 146

FastSpring

JANUARY 17, 2023

Most subscription billing platforms let you: Automate invoicing and payments. Customize and manage one or more subscription and trial models. Provide a self-service portal to customers so they can manage their accounts (including payment information, seats, and more). Automated invoices and customer notifications.

Payments 125

Payments Payment Features Payment Methods Payment Services 125

FastSpring

JANUARY 31, 2023

Paddle vs. FastSpring, this guide compares: What areas of the payment lifecycle each one provides a solution for (e.g., payment processing, gathering and remitting taxes, and subscription management) and what additional software you’ll need to add to your tech stack. Flexible subscription management and recurring billing tools.

Payment Services 147

Payment Services Payment Methods Merchant Services Software Review 147

SaaStr

DECEMBER 16, 2021

It’s likely that most SaaS leaders can immediately spout off their ARR (Annual Recurring Revenue) –– after all, that’s the key growth metric. SaaS companies must deliver this stellar experience to win in the market. There’s no way around it –– pricing is tough to determine, especially for SaaS. Know Your Business.

Strategy 275

Strategy B2C Scale Payment Features 275

SaaStr

FEBRUARY 28, 2019

So we sent them an invoice for $60k, and our champion went … ballistic. He told me he had taken a big risk on us, and just getting an invoice out of the blue with a 600% price increase “was just not OK” He was right. It’s just in SaaS, that churn often takes 2-3 years to show up. More on that here.

Pricing 273

Pricing Payment Features B2C Churn 273

SaaStr

JULY 6, 2022

Workday is one of the iconic enterprise SaaS leaders. in SaaS revenue), it’s growing an impressive 22% with fairly epic operating cash flows of 30% (more on that below). #1. It’s again nice to see a SaaS leader break out GRR, not just NRR. Workday has become a cash engine at scale, as all top SaaS companies should.

B2C 311

B2C Scaling Finance Enterprise 311

SaaStr

MAY 10, 2024

This is probably what most of you are seeing for pure-play B2B SaaS sales, too. We did a recent Workshop Wednesday with the CEO of RevenueCat, which manages the mobile subscriptions for over 10,000 paying mobile apps — 30% of all U.S. mobile subscriptions. B2C and B2B2C are usually ahead of B2B. Still, even now.

B2C 288

B2C Mobile B2B Subscription 288

Subscription Flow

OCTOBER 22, 2024

But when it comes to Software-as-a-Service (SaaS) businesses, this statement stands even truer. So why is SaaS sales tax so challenging? The reason is, there doesn’t exist any single standardized system internationally to preside over SaaS sales tax. What is SaaS Sales Tax? Is SaaS taxable? What is Sales Tax?

SaaS Payments 52

SaaS Payments Payment Services Payment Solutions SaaS 52

FastSpring

JANUARY 9, 2023

Most Stripe alternatives fall into one of two categories: (1) payment processors, or (2) a billing solution that covers payment processing and other aspects of billing such as fraud detection, checkout, and more. MoRs for SaaS Companies. MoRs for SaaS Companies. FastSpring: International Payment Solution for SaaS.

Payment Methods 147

Payment Methods Payment Services Merchant Services Payment Features 147

Totango

MARCH 16, 2021

The B2B customer journey resembles the B2C experience in many ways, but there are also some important differences. In this article, we’ll look at the B2B vs. B2C customer journey to see what’s the same and what’s different. How journeys differ for B2B and B2C customers. B2B vs. B2C Customer Journeys: Comparisons and Contrasts.

B2C 118

B2C B2B Acquisition Retention 118

FastSpring

JULY 15, 2022

In a one-hour webinar, we covered the four main ways that SaaS companies handle global sales taxes. We also covered: What happens when SaaS companies don’t properly comply with tax regulations. How tax liabilities vary for B2B and B2C purchases in different areas of the world. Stream the full event here. Presenters.

SaaS Payments 146

SaaS Payments Payment Services Payment Solutions Management 146

SaaStr

DECEMBER 14, 2020

“Churn” is a term we all use in SaaS as a core metric, but its roots, as near as I remember and can tell, come from our B2C colleagues. Folks churn out of their Verizon plan, their Netflix subscription, etc. In a low-end subscription model for a tool, not a solution (e.g., the dynamics are similar.

Churn 362

Churn Sales Hiring Systems Review B2C 362

FastSpring

OCTOBER 25, 2023

Q4 sales numbers usually outperform the rest of the year thanks to year-end holidays and their associated shopping cycles — but how much does that trend carry over into software and SaaS sales? And does it improve B2B sales too, or is it more just a B2C advantage? How B2B vs. B2C sales compare. How FastSpring can help.

SaaS Payments 159

SaaS Payments Payment Solutions Software Review Payment Methods 159

FastSpring

DECEMBER 7, 2022

Chargebee is a robust subscription management platform. However, there are certain aspects of collecting recurring payments that you would still be responsible for when using Chargebee, such as: Connecting to payment gateways manually. Zoho Subscriptions. Remitting taxes at the end of the year.

Payment Methods 148

Payment Methods Merchant Services Payment Services Payments 148

User Pilot

OCTOBER 19, 2024

Pricing : Userpilot offers flexible plans tailored to startups and mid-sized SaaS businesses, with pricing starting at $249 per month for the basic plan. 5 Survicate for small and mid-sized SaaS companies Survicate NPS surveys. 11 Retently for both B2C and B2B companies with predictive survey analytics Retently survey builder.

Software Review 105

Software Review Technical Review Software B2C 105

Intercom, Inc.

FEBRUARY 6, 2020

Since then, she’s helped grow the Udemy’s B2B SaaS arm to more than 5,000 enterprise customers, which include the likes of Pinterest, Adidas, and General Mills. The patterns Yvonne and the team see on the B2C side often foreshadow behavior on the B2B side. “We We think that you’d be great at teaching this skill.

Marketplace as a Service 243

Marketplace as a Service Scale Sales Recruiting Business 243

SaaStr

FEBRUARY 2, 2022

In SaaS, if you have an agile enough team, you can copy them. This isn’t B2C. Consumers cancel their Netflix and Disney+ subscriptions just 90 days after signing up just for a new hit movie. That doesn’t happen in SaaS. Really, once you have something in SaaS, it’s up to you to stay in the game.

Scale 287

Scale Sales Hiring B2C Mobile 287

Frontegg

MARCH 10, 2022

SaaS applications need to be powered with strong onboarding experiences and multiple self-served features, but billing and subscription models are key when it comes to establishing a sustainable growth trajectory. Let’s get familiar with the top SaaS billing and subscription models you can use today for your application.

Subscription 98

Subscription Payment Features SaaS Technical Review 98

Chaotic Flow

MARCH 25, 2014

My first serious lesson in the criticality of SaaS metrics was about six years ago when I was unexpectedly stumped in a board of directors meeting. At the time, SaaS investors and executives were still getting their heads around the SaaS recurring revenue business model, so there were very few resources to turn to for support.

Metrics 156

Metrics Business SaaS Scale 156

Intercom, Inc.

NOVEMBER 12, 2020

As we saw last week, however, many of these emerging new shopping habits were already starting to form long before the pandemic, thanks to the rising influence of SaaS and B2B on retail. Subscription services have been steadily on the rise for years now. Subscription services have been steadily on the rise for years now.

B2C 221

B2C Outsourced Development Subscription Payment Features 221

FastSpring

OCTOBER 13, 2022

We confirmed this by reviewing sales data from over 300 SaaS and software companies that use our billing platform. At the end of the year, buyers are ready to spend money on software and subscriptions — are you using your marketing dollars wisely? US End-Of-Year Trends For SaaS And Software Purchases. About Our Data. In the U.S.,

Payment Methods 148

Payment Methods Payment Solutions SaaS Payments Software Review 148

FastSpring

OCTOBER 13, 2023

If you’re currently using 2Checkout or Stripe to sell digital goods or SaaS but are considering switching — to the other, or to other options such as FastSpring — you may be wondering whether there are substantial differences between the platforms and their services. Interested? Set up a demo or try it out for yourself.

Payments 160

Payments Payment Methods Payment Services Merchant Services 160

Clouded Judgement

AUGUST 25, 2023

Our modern and intuitive SaaS platform combines our proprietary data and application layers into one vertically-integrated solution with advanced machine learning and artificial intelligence capabilities. We currently permit our customers to send unlimited push notifications, which are included as part of our email subscription plan.

Benchmarks 246

Benchmarks Artificial Intelligence Data Software Review 246

User Pilot

APRIL 30, 2024

There are many SaaS products , but knowing that, how do you choose the best? This article will look at the most successful SaaS companies, so you can decide if you want to invest in them for your business. TL;DR A SaaS product delivers software remotely, reducing the need for local installation, maintenance, and updates.

SaaS Payments 104

SaaS Payments Payment Methods Payment Services Payment Solutions 104

Baremetrics

SEPTEMBER 15, 2021

We are going to walk you through a couple of the most popular pricing models—perpetual license and annual license, along with its variant subscription model —as well as mention a couple of the other popular ways to monetize software. Payment ii. Using Baremetrics to monitor subscription revenue. Table of Contents.

Payment Features 95

Payment Features Payments Payment Solutions Subscription 95

Subscription Flow

DECEMBER 10, 2024

Fair and competitive pricing, especially in the SaaS arena has emerged as a strong requirement for businesses looking for operational stability. Dynamic pricing SaaS can certainly be a winning strategy for businesses looking to stay relevant to the consumers interests. What is Dynamic Pricing SaaS?

Pricing 52

Pricing SaaS Customer Lifetime Value Subscription 52

Stax

FEBRUARY 28, 2024

Here’s an interesting stat: 70% of businesses consider subscription and membership models indispensable for future commercial growth and expansion. Software-as-a-service (SaaS) businesses need to constantly evolve their offerings to stay fresh and relevant. How do you add payment processing capabilities to your software?

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

User Pilot

OCTOBER 26, 2021

Is the "North Star Metric" just another bit of SaaS jargon somebody has coined to rename something everybody already knows about? What other SaaS companies use the North Star Metric and how can you find yours? What difference does it make if your product is B2B or B2C? And should you, as a product manager care about it?

B2C 98

B2C Metrics B2B Retention 98

Totango

JULY 1, 2022

For B2B SaaS companies, customer loyalty drives subscription renewals and brand advocacy, making it a critical component of a profitable business model. This blog will look at why customer loyalty is vital for B2B SaaS businesses and how successful companies effectively cultivate it. What Is Customer Loyalty?

B2B 114

B2B B2C Underperforming Technical Team Business 114

ProfitWell

NOVEMBER 8, 2019

Scheduled payments have become a core form of revenue collection. Of course, recurring payments vary depending on the business. As the subscription universe continues to expand, you can expect to see even more subscription payment plans. What are subscription payments? Predictable income.

Merchant Services 68

Merchant Services Payment Features SaaS Payments Payment Services 68

Chaotic Flow

JANUARY 15, 2013

Since publishing the original SaaS metics blog series and subsequent SaaS Metrics Guide to SaaS Financial Performance , I’ve received numerous inquiries on various details and hidden gotchas in SaaS metrics implementation. SaaS Metrics FAQ #4 | What is MRR Churn? SaaS MRR Churn Rate. =. ?MRR

Churn 142

Churn Metrics SaaS B2C 142

SaaStr

JUNE 26, 2024

Last year, the message was that it’s harder, so what is the theme for many SaaS companies this year? SaaStr founder and CEO Jason Lemkin shares his take on the current SaaS landscape midway through 2024 and what might be coming next in 2025 at the opener to this year’s SaaStr Europa. Just build. Why is that interesting? It’s too much.

CTO Hire 147

CTO Hire AI Venture Capital Sales Hiring 147

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription. Table of Contents.

Benchmarks 147

Benchmarks Churn Payments SaaS Payments 147

Incredo

NOVEMBER 28, 2019

What are common objections that you hear (or have) regarding Facebook ads for SaaS companies? “ Users log in to Facebook to see posts from their friends and for entertainment. If FB ads weren’t effective so many SaaS companies wouldn’t have been running them. Actually, there are more reasons you should be leveraging Facebook ads.

Social Media 200

Social Media SaaS Advertising B2B 200