Sales Hacker

DECEMBER 30, 2020

B2B sales is always changing, but nothing could’ve quite prepared us for the wild ride that 2020 ended up being. That’s why the team at Sales Hacker decided to put together a statistics round-up showcasing how things changed in this year and where they’re likely headed in the future. Best Sales Statistics to Know in 2021.

Sales Recruiting 125

Sales Recruiting Sales Hiring Underperforming Technical Team Revenue 125

User Pilot

OCTOBER 6, 2022

Customer behavior data refers to any customers’ interactions inside the product across the different stages of the customer journey : from engaging with the onboarding checklist, to clicking on a particular feature, and more. It gives insights into customers’ buying behaviors and engagement data.

Payment Solutions 89

Payment Solutions Underperforming Technical Team SaaS Payments Customer Lifetime Value 89

Incredo

NOVEMBER 21, 2019

In its turn, SaaS company is responsible for optimizing conversions and successful onboarding so the visitor becomes a paying customer. Process is simple but would we write about it if everything was that easy? And this is a B2B partner program. In our case, we needed to invest a lot in product development.

SaaS Payments 139

SaaS Payments Payment Methods Merchant Services Sales Recruiting 139

Sales Hacker

SEPTEMBER 24, 2022

In B2B sales orgs, you’ll encounter two common models of the journey from prospect to closed deal. There’s sales pipeline , a 7-stage journey describing what your sales team must do to convert a lead to a customer. For your team, the goal is to share more information about your products without appearing overly promotional.

Sales Funnel 118

Sales Funnel Outsourcing Services Underperforming Technical Team Social Media 118

Frontegg

MARCH 17, 2022

These B2B-centric offerings have gone mainstream with the PLG philosophy, where end-users discover the benefits of the app by using it, eventually becoming brand advocates and turning into a driving force behind its growth. Sales-Led Growth is all about marketing and sales teams. With a frictionless onboarding experience.

Scale 105

Scale Technical Review Underperforming Technical Team Sales 105

User Pilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Metrics tracked by UX designers and professionals: product usage rate , feature engagement rate , trial to paid conversion rate. That's not entirely true. User persona template.

User Experience 85

User Experience Underperforming Technical Team Customer Lifetime Value Retention 85

ChurnZero

MARCH 15, 2019

Churn Monster #10: Bad Fit Customer . We’re talking about a bad fit customer. A bad fit customer is a customer who is unable to receive value from your product or service due to a mismatch of currents needs and offerings. You are worried you have acquired a bad fit customer. What do you do?

Underperforming Technical Team 45

Underperforming Technical Team Churn Software Review Compensation 45

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 110

Underperforming Technical Team Sales SaaS Forecasting 110

ChurnZero

OCTOBER 5, 2022

This is a guest blog contributed by Emily Ryan, chief client officer at Valuize , a B2B consulting company that helps industry-leading technology organizations supercharge their customer lifecycle to drive best-in-class net dollar retention. Make your insights actionable for your team by consolidating them into an easy-to-digest scorecard.

Underperforming Technical Team 94

Underperforming Technical Team Payment Services Payment Methods Scale 94

Stax

FEBRUARY 28, 2024

But if you’re a B2B solution, there’s a high likelihood that businesses will be interested in being able to accept customer payments, rather than just sending them a PayPal link or to a generic payment gateway. This is where an advanced B2B subscription management platform comes in. Consider the following features.

Payments 88

Payments SaaS Payments Payment Services Merchant Services 88

ChurnZero

JULY 12, 2019

Perhaps product problems, loss of a key user in the account, a bad use case… Sure, these are some reasons why customers may churn, but the reality is that your churn rate is deeply connected to the quality of onboarding journey your users go through. Do you need to improve team communication? The Beginning of the Journey.

Scale 75

Scale Onboarding Customer Success Underperforming Technical Team 75

Intercom, Inc.

NOVEMBER 11, 2021

For Samuel Hulick , a UX consultant and one of the biggest authorities out there on user onboarding, that means thinking less about the product itself and more about how to get users the results they’re after. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Onboarding 254

Onboarding Sales Hiring Sales Recruiting Underperforming Technical Team 254

InsightSquared

JUNE 16, 2020

Fortunately, many sales teams are improving coaching and executing using the new Guided Selling technology. While the term is not new, Guided Selling has recently gained momentum in the B2B selling world due to its ability to adapt on demand and scale coaching across an entire sales team. Expedite the Onboarding Process.

Scale 71

Scale Underperforming Technical Team Sales Machine Learning 71

CustomerSuccessBox

APRIL 19, 2022

Basically, Customer journey analytics is a means to analyze how your customer engages with your product within a customer journey. Customer journey analytics gives teams a real-time comprehensive sight into customer behavior providing valuable insight into the journey. How Customer Journey Analytics can benefit your business teams?

Scale 52

Scale Metrics Underperforming Technical Team Customer Lifetime Value 52

User Pilot

FEBRUARY 3, 2023

From marketing campaigns to onboarding programs, catering your product experiences to your customers improves satisfaction and retention rates. Gather insights about your customers from internal teams. Meanwhile, Account Management and Customer Success teams may understand the customer’s day-to-day needs even better.

Software Review 94

Software Review Social Media Underperforming Technical Team Interviewing 94

User Pilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona? Why is creating personas important?

Underperforming Technical Team 91

Underperforming Technical Team Software Review SaaS Interviewing 91

Neil Patel

MARCH 2, 2021

Over 41 percent of businesses use review websites before purchasing software—so reviews matter for B2B work, too. To help, I’ve broken this list into B2C and B2B review sites, depending on your target buyers. The audience is consumers looking for impartial, reliable reviews from an expert team. B2B Review Sites.

Software Review 127

Software Review Technical Review Scale Merchant Services 127

CustomerSuccessBox

SEPTEMBER 20, 2021

CustomerSuccessBox is an outcome-driven Customer Success software for B2B SaaS, which helps maximize retention, drive product adoption, and grow revenue for your B2B SaaS. Our Top recommendations: Customer Success: How to Quantify the Impact of Bad-fit Customers. Let’s look at the top customer success blogs. CustomerSuccessBox.

Customer Success 64

Customer Success Underperforming Technical Team Consulting Software Review 64

Sales Hacker

MAY 27, 2019

Wondering how other sales teams are working their magic? Unveiling the sales stacks of 7 top sales teams. Sales Engagement , by Manny Medina, Max Altschuler, and Mark Kosoglow). Sales Engagement , by Manny Medina, Max Altschuler, and Mark Kosoglow). Sales tech sometimes gets a bad rap. An overview of our findings.

Technical Review 141

Technical Review Scale AI Search Sales 141

Totango

MARCH 8, 2022

Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance. Engaging with a customer success community offers many benefits to CS professionals, including: Allowing CS professionals to network with other professionals. Gain Grow Retain.

Customer Success 115

Customer Success Technical Review Social Media Underperforming Technical Team 115

SaaSOptics

MAY 19, 2022

Below, we’ll dive into how to develop a customer acquisition strategy from start to finish. . How to Develop a Customer Acquisition Strategy. Funneling time, energy, and resources into developing a stellar customer acquisition strategy is only helpful if it’s designed with your target market in mind.

Acquisition 59

Acquisition Scale Strategy Software Review 59

User Pilot

MARCH 18, 2021

But how the marketing team decides to tell your story will determine who it connects with. Take a look at how these companies position themselves: Product Onboarding Tool. vs. A Product Onboarding Tool for Startups. vs. The Product Growth Tool for Product Teams. Conversion Copywriter to B2B and SaaS. Joel Klettke.

Retention 52

Retention Strategy Underperforming Technical Team Technical Review 52

Sales Hacker

NOVEMBER 22, 2019

In the world of sales development, nothing stays a novelty for long. Once considered innovative, account-based marketing (ABM) has become standard practice, a natural part of the B2B sales culture. Generic sales emails are just as bad. We use it to provide comprehensive services that cover lead-generation and sales development.

Social Media 107

Social Media Technical Review Sales Underperforming Technical Team 107

Chart Mogul

NOVEMBER 24, 2022

After all, it’s the customer success teams that drive growth through retention and churn mitigation. After all, it’s the customer success teams that drive growth through retention and churn mitigation. It also gives you some direction on what cross-functional teams you may need to work with. Buyers start getting cautious.

Churn 52

Churn Retention Underperforming Technical Team Scale 52

Chart Mogul

APRIL 29, 2021

In a recent Act-On and Demand Metric study completed in Q2 of 2016, less than 20 percent of mid-size B2B companies relied on solely inbound or outbound strategies; 84 percent of respondents used some mix of both. If we could reliably generate new opportunities and onboard right-fit customers? TechnologyAdvice. So, how did it go?

Scale 59

Scale Sales Hiring Strategy Underperforming Technical Team 59

Chart Mogul

MARCH 1, 2022

ChartMogul lost a large number of legacy customers when migrating them to a new pricing model, however, the highly engaged `good fit` customers enabled ChartMogul’s continued growth. We worked through migrations in batches and set a quarterly goal for the account management team. Letting go of bad-fit customers.

Pricing 52

Pricing Scale Underperforming Technical Team Retention 52

Chart Mogul

APRIL 29, 2021

In a recent Act-On and Demand Metric study completed in Q2 of 2016, less than 20 percent of mid-size B2B companies relied on solely inbound or outbound strategies; 84 percent of respondents used some mix of both. If we could reliably generate new opportunities and onboard right-fit customers? TechnologyAdvice. So, how did it go?

Scale 52

Scale Sales Hiring Strategy Underperforming Technical Team 52

User Pilot

MAY 30, 2023

Userpilot is a product growth and user onboarding tool designed to drive user adoption for SaaS companies. As a result, one of its primary customer personas is a Product Manager from a B2B SaaS company. This data captures everything from how customers engage with your product to their in-app behavior.

Social Media 95

Social Media Interviewing Underperforming Technical Team Product Marketing 95

OpenView Labs

JANUARY 19, 2022

Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. While this framework is a practical guide, innovation and creativity is the key to growing a product-led business and keeping users engaged. This is covered in-depth in the Developer Go-To-Market-Playbook. .

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

SaaStr

DECEMBER 31, 2019

Learn how to apply consumer grade growth, engagement, design, and prioritization strategies to increase adoption within your products. She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients.

Enterprise 132

Enterprise Underperforming Technical Team Scale B2B 132

Totango

SEPTEMBER 6, 2017

They are on a scale that is uncommon for B2B companies, with a $350M run rate, 90K paying customers, and an additional 50-100K free or trial customers at any given time. Focused on Onboarding: Accepted that all features are not created equal or consumed at the same time.

Customer Success 82

Customer Success Investment Scale Underperforming Technical Team 82

Chart Mogul

JULY 8, 2020

If you’re sending a marketing personality a letter, even if you think she’s real, you’re one engaged customer. Or opened up Microsoft’s website for its headlines to tout Teams as “On Fleek” and “Mad Sexy”? The success of Betty Crocker as a marketing mouthpiece was evident through those stacks of letters.

Branding 133

Branding Churn Underperforming Technical Team Retention 133

ChurnZero

FEBRUARY 14, 2020

If B2B SaaS were on a dating site, it’d be looking for a lifelong commitment; a scary thought for potential suitors when there are plenty more fish in the sea. Customer Engagement (Testimonials, Referrals, Feedback). Leverage digital email/in-app metrics as a way to track overall engagement 2. This is important.”

Underperforming Technical Team 64

Underperforming Technical Team Software Review Technical Review Systems Review 64

Point Nine Land

DECEMBER 1, 2020

A methodology in five simple steps I learned how to run forecast and pipeline reviews, first, by distilling what my sales managers did when I was a sales rep and, then, building my own systems as a sales leader at Revinate, at Framer, and advising a number of B2B SaaS companies. Is the sales team following the steps of the sales system?

Systems Review 59

Systems Review Development Team Review Forecasting Software Review 59

SaaStr

DECEMBER 23, 2020

How does Tamar structure the customer development process? What channels can teams put in place to have this real-time dialogue with their customers? I was a C++ developer working on electromigration on a full chip. Anytime I would hire a new product manager into my team, I would tell them you use search all the time.

VP of Engineering 240

VP of Engineering Software Review Technical Review Underperforming Technical Team 240

Totango

JULY 18, 2018

Customers often turn to Customer Service or Customer Support teams for help throughout the customer journey. From onboarding challenges, to user experience difficulties, to product misfires, the Customer Support or Customer Service agent is often the customer’s “first responder.”. The current state of Customer Support.

Customer Support 56

Customer Support Customer Success Retention Underperforming Technical Team 56

User Pilot

MARCH 21, 2024

They help you understand your target audience better so you can connect and engage them more easily. The customer profile template contains different types of data, including: Product engagement data such as product usage patterns and interactions with different features of the product. Want to get started with customer profiling?

Sales Recruiting 97

Sales Recruiting Underperforming Technical Team Interviewing Social Media 97