SmartKarrot

JULY 27, 2021

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Development Team Review 10

Development Team Review Technical Review Customer Success Systems Review 10

Intercom, Inc.

AUGUST 30, 2022

And more importantly – which ones are really going to deliver a return on investment for your precious (and limited) budget? No matter how great a new tool may seem, it can’t replace strategy or processes, so make sure those are clearly defined first. AWS – Cloud computing. Look for tools that can scale with you. Apply now.

Scale 163

Scale Payment Services Startup AWS 163

Intercom, Inc.

OCTOBER 1, 2020

Because in the early stages of product-market fit, you’re still shipping stuff and you’re looking to hit this sort of, what I call a vein of value in your customers. And that was probably one of the things you invested your time in earliest. For like a 13 to, say, 30-person, Series A start-up. .

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

Because in the early stages of product-market fit, you’re still shipping stuff and you’re looking to hit this sort of, what I call a vein of value in your customers. And that was probably one of the things you invested your time in earliest. For like a 13 to, say, 30-person, Series A start-up. .

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Casey Accidental

DECEMBER 11, 2023

In a previous post , I talked about how product work post-product/market fit shifts from zero to one innovation to features, growth, and scaling work. I highlight six different types of product expansion, in increasing levels of difficulty based on these vectors. You can read parts 1 and 2 here and here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

FastSpring

FEBRUARY 23, 2023

Since Michael founded the firm in 2004, it has grown to over 30 offices worldwide, and they’ve worked with Intel, AWS, and Salesforce, among many other well-known brands. Needless to say, Michael knows a thing or two about helping software and big tech manage their global marketing presence. How do we help our people?”

Payment Solutions 126

Payment Solutions SaaS Payments Strategy Software 126

Sales Hacker

AUGUST 18, 2023

As always, you’ll hear real stories/strategies/tactics from real revenue operators spanning: sales, marketing, customer success, operations/enablement, product and hiring. Marketing…their demand gen motion changes, need different product marketing, etc. It’s official.

Scale 67

Scale VP of Engineering Sales Hiring Enterprise 67

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. I was offered a job as Buildium’s first full-time marketing hire, pulling in a cool $38,400 annually. We mostly succeeded.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

OpenView Labs

FEBRUARY 3, 2022

Usage-based pricing (UBP) , also known as consumption-based pricing, allows customers to pay for products according to how much they use. AWS and other infrastructure providers have been using UBP for nearly a decade. These metrics are an indicator of product-market fit.

Headcount 73

Headcount SaaS Compensation Acquisition 73

SaaStr

JUNE 15, 2021

Jeff : I don’t think of developers as the market, per se. I think of developers as the strategy to get into the market for whatever you’re doing. At the end of the day, Twilio still sells communications, AWS still sells servers, but the way we’re selling it is different than how it was done in yesteryear. .”

Scale 294

Scale Underperforming Technical Team Engineering Wireless 294

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. One of the early co-investments with my prior firm in Bessemer was in Shopify. If you look at companies like Cornerstone OnDemand, which we invested in a long time ago, it took them some time to get to 100 million of ARR. It is staggering.

Sales Hiring 176

Sales Hiring Scale Payments Cloud 176

Chart Mogul

OCTOBER 18, 2019

To power this shift, we need infrastructure, which supports the easy establishment and distribution of the new internet-enabled products and services. This is already at play — services like AWS, Stripe, and others have brought down the cost of starting and running a business to a fraction of what they used to be just a decade ago.

Scale 71

Scale SaaS Automotive AWS 71

SaaStr

JULY 1, 2020

Then Jason, on your comment around SDRs needing to be more thoughtful and sophisticated in communication and strategy, definitely. We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. Come spend weeks of your scarce time using our product for free for 30 days.”

Merchant Services 201

Merchant Services Scale Sales Recruiting Sales 201

Chart Mogul

OCTOBER 18, 2019

To power this shift, we need infrastructure, which supports the easy establishment and distribution of the new internet-enabled products and services. This is already at play — services like AWS, Stripe, and others have brought down the cost of starting and running a business to a fraction of what they used to be just a decade ago.

Scale 52

Scale SaaS Automotive AWS 52

Hacking Revenue

FEBRUARY 26, 2016

Having a face, a story and values, even if your product is only a blog (ahem, ahem) or a simple tool, is as important as the product itself. “Your Brand Is The Single Most Important Investment You Can Make In Your Business” (Steve Forbes). This is when you need to start investing in real growth. The Funnel.

Outsourcing Services 53

Outsourcing Services Branding Outsourced Development Scale 53

SaaStr

OCTOBER 16, 2020

How does Paul approach such large product decisions today? What does really effective product marketing mean to Paul? So product strategy decisions, vision documents. How do you think… And this is quite a specific one actually, to just dive into, but how do you think about effective product marketing?

CTO Coach 182

CTO Coach Sales Hiring Software Review CTO Hire 182

SaaStr

MAY 3, 2019

In this session, Sandy Carter, AWS Vice President will hone your superpower – not of customer focus, or customer driven, but customer obsessed. Efficiency is sort of draw a frontier as to where you want to go and you tweak amount of investments you do via events, via sole prospecting, via SDR, via demand generation, via ABM.

VP of Engineering 153

VP of Engineering Sales Hiring Technical Review Development Team Review 153

Sales Hacker

SEPTEMBER 14, 2021

Join us for a hilarious conversation about what’s changed in marketing lately, brushing shoulders with Marshawn Lynch, poaching SDRs and AEs from sales, and tips for employer branding. If you missed episode 177, check it out here: Trust-Building Strategies Every Seller Should Own. powered by Sounder. What You’ll Learn.

Sales Recruiting 79

Sales Recruiting Sales Hiring Marketing Underperforming Technical Team 79

Mucker Capital

APRIL 6, 2023

The other dimension you need to think about is the product complexity. If you have a very complicated product–for example you sell AWS or you sell Snowflake–those are infrastructure products. You need to invest at least a year or even two years. If you're really starting from scratch, do the product.

Startup 52

Startup Scale CTO Hire Outsourced Development 52

OpenView Labs

JUNE 25, 2019

With fewer sales & marketing dollars to recoup, product-led companies have an innate advantage and realize continued efficiencies as they mature, benefitting from stickiness, delightful user experiences, and virality. If you can get people talking about your product, you won’t have to spend as much on expensive marketing campaigns.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

Sales Hacker

NOVEMBER 10, 2020

I know you have product market fit. They’re awful. Everyone is asking, “Well, okay, you’re building this product. It was not a good time. We were just trying to figure it out. And we had one investor who was like, “Look, I believe in you guys. I know you can do this. You can do it.”

VP of Engineering 74

VP of Engineering Scale Development Team Review Technical Review 74

SaaStr

MARCH 1, 2024

For some context, Base10 is a research-driven investment firm focusing on companies automating the largest sectors of the real economy. Microsoft Google Meta Each is playing a different strategy. Microsoft is a master class in strategy for us. Google came out with the transformer model and then open-sourced it.

Generative AI 276

Generative AI Outsourcing Services AI Software Review 276

Intercom, Inc.

FEBRUARY 21, 2019

Now, maybe you ran the wrong strategies as well, and you didn’t have the right team members or process – all of that is definitely a part of it. It helps me make better investment decisions around software. Selling authentically. And the more reports you buy, the more your rating goes up. Everyone knows that process, right?

Education 123

Education Sales Hiring Software Review Sales Recruiting 123

SaaStr

AUGUST 20, 2019

Sameer Dhokalia: It turns out if you do ask those two basic questions of 100 people in your business, you will learn an awful lot about what needs to be focused on. This is just a fundamental strategy question. What are we screwing up that you would say, “Please, Sameer, help us go fix this tomorrow”?

Scale 138

Scale Acquisition Scaling Sales Hiring 138