Tom Tunguz
MARCH 8, 2020
The customer success team would like help deploying the software to new customers. Partner enablement, educating the sales team, is important to succeeding with these types of relationships. Marketplaces: AWS marketplace, Heroku marketplace, Salesforce marketplace. The sales team asks for more leads.
ChurnZero
SEPTEMBER 30, 2021
As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.
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SmartKarrot
JULY 27, 2021
Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.
ChurnZero
AUGUST 11, 2020
Just like in the first wave, your customers’ lives will be turned upside down once the next wave hits. As customers struggle to adjust and manage, they’ll want to know their troubles are being heard by the businesses they interact with. Customer Success teams are in a unique position to listen to their customers’ challenges.
Chart Mogul
DECEMBER 6, 2023
Jonah Mandel ,VP Sales and Customer Success at Capchase “Boards are going to push companies to start focusing more and more on growth vs the efficiency mindset of 2023. Using LLMs to enhance these solutions will no longer be seen as innovative but will become the standard.”
SaaStr
JULY 1, 2020
We can save companies $100,000 on their AWS bill. Everybody wants to save $100,000 on their AWS bill right now. We want to tell anybody that listens, you can save $100,000 on your AWS bill and demos are actually as high as they’ve ever been in late stage tech. We found something that works. Jason Lemkin: Got it.
SaaStr
MAY 3, 2019
Innovation is about empathy with your customers. It’s all about customer obsession! In this session, Sandy Carter, AWS Vice President will hone your superpower – not of customer focus, or customer driven, but customer obsessed. That’s because the market is evolving as people get educated.
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