article thumbnail

Notes from Office Hours with Lisa Lawson

Tom Tunguz

The customer success team would like help deploying the software to new customers. Partner enablement, educating the sales team, is important to succeeding with these types of relationships. Marketplaces: AWS marketplace, Heroku marketplace, Salesforce marketplace. The sales team asks for more leads.

Scale 310
article thumbnail

Jul 27 – Customer Success Jobs

SmartKarrot

Role: Head of Customer Success Location: San Francisco, CA, US Organization: Turn/River Capital As a Head of Customer Success, you will work with the leadership teams at 2 to 3 of the Turn/River portfolio companies to develop and implement retention and growth strategies and build operational best practices.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

3 Customer Retention Strategies for the Pandemic’s Next Wave

ChurnZero

Just like in the first wave, your customers’ lives will be turned upside down once the next wave hits. As customers struggle to adjust and manage, they’ll want to know their troubles are being heard by the businesses they interact with. Customer Success teams are in a unique position to listen to their customers’ challenges.

article thumbnail

5 Effective Things We Did to Move Upmarket and Built Pipeline with Mapistry (Video + Transcript)

SaaStr

So one place would be in your customer success organization. We were doing more customer support, less customer success. It was less about making sure that customers were happy and individually reaching out to them. So that means retooling your customer success organization. Thanks Allie.

article thumbnail

[Q&A] Customer Success Operations: Why You Need It & How to Set It Up for Maximum Revenue Impact

ChurnZero

As your Customer Success team grows, it becomes necessary to set up an infrastructure around your data, processes, people, and systems to better enable your team – and that’s where Customer Success Operations comes in. For example, I think of AWS. Being under Customer Success can be powerful.

article thumbnail

Top 15 VC Podcasts 2023

SmartKarrot

Top 15 VC Podcasts 2023 [Listed Alphabetically] 100x Entrepreneur 100x Entrepreneur – By Siddhartha Ahluwalia Siddhartha Ahluwalia is a 2x founder, VC & Startup Business Development Manager at Amazon Web Services (AWS). To see how SmartKarrot helps B2B companies streamline and scale customer success, Request a Demo.

article thumbnail

SaaS Growth Levers: The Entrepreneur’s Guide to SaaS Success

SmartKarrot

Yet, it has not become a part of mainstream education in established universities because a) it is new and b) most of the learnings are happening on the go, that is, when students enter the professional world. Creating brand advocates through various customer success efforts. There are some 14 courses in SaaS on Udemy itself.