Tom Tunguz

NOVEMBER 17, 2014

Negative churn is an incredibly attractive characteristic of a SaaS company because it means that customer accounts are like high-yield savings accounts. The concept of negative churn is a bit amorphous so let’s illustrate the impact on a startup. Contrast this with a company which has achieved 5% negative churn.

Churn 103

Churn AWS Startup Revenue 103

SaaStr

DECEMBER 13, 2021

For us, the SaaS model Amazon Web Services (AWS) offered was an amazing one to look at. The time and headache saved by letting go of those responsibilities are beyond worth it, not just in terms of improving your own product, but reducing employee churn and increasing automation, too.

AI 232

AI Enterprise SaaS AWS 232

OPEXEngine

DECEMBER 15, 2020

Churn is the enemy of subscription-based businesses; it measures the rate at which your hard-won customers cancel their subscription to your service. Left unchecked, what seems like a relatively low customer churn rate month-on-month can quickly escalate into a crippling annual churn rate that your business can’t sustain.

Churn 52

Churn SaaS Payments Payment Methods Payment Solutions 52

The Angel VC

MAY 12, 2018

Looking at the cohort chart on page 62 of the S1 , you’d expect Dropbox to have a significantly negative net dollar churn rate, i.e. net revenue retention of significantly over 100%. 8 – Weaning off AWS Look at this. For what it’s worth, this also gives you a hint on the margins of AWS. #9 9 – Eleven 9s?

AWS 187

AWS Scale Subscription Payment Features 187

User Pilot

MAY 10, 2023

to analyze customer data and predict customer actions. Amazon grants its AWS customers access to its recommendation engine to help them personalize their user experience. Prevent churn with Userpilot’s automated workflows. Marketing AI best practices. AI-powered marketing tools. What is AI in marketing?

Artificial Intelligence 60

Artificial Intelligence AI Search AI Machine Learning 60

Chart Mogul

FEBRUARY 19, 2018

A common request from our customers is to be able to push data from Segment to ChartMogul. Using Xplenty, it's possible to achieve this, in addition to virtually any other data connection. If there’s one thing that all companies have, it’s data – and lots of it. Building data connections with the Xplenty visual tool.

Data 58

Data Churn AWS Data Integration Services 58

CloudGeometry

MARCH 3, 2022

Unsubscribers, known as churn, also factor into your monetization equation. For purposes of your monetization strategy, the overwhelming majority of data that you need can be captured hourly and rolled up once a day, prior to export into graphs for exploration and analysis. Real time” is not a technical requirement.

Well Architected Framework 130

Well Architected Framework VPCs (Virtual Private Cloud) SaaS Cloud 130

Clouded Judgement

AUGUST 11, 2023

The good news is gross retention (ie churn) stayed constant. However, it’s not showing up in the data yet. The hyperscalers (AWS, Azure, GCP) are seeing some uptick, but this is largely from selling compute (ie cloud GPUs). The weakness they called out was from larger cloud-native businesses.

Cloud 130

Cloud Trends Azure GCP(Google Cloud Platform) 130

Blulogix

NOVEMBER 8, 2023

Whether it’s cloud computing resources, software applications, or data storage, usage-based pricing offers adaptability and efficiency. Reduced Churn Customers are more likely to stay with a service that provides them with the exact value they need, no more and no less. Reduced churn is a natural outcome of usage-based pricing.

Technology 52

Technology Pricing Payment Features Subscription 52

SaaStr

MARCH 31, 2024

Dharmesh Shah : As part of that exercise, I did some data collection, and we created this deck called the HubSpot Culture Code, which has exactly 128 slides. It’s where data goes to die. ” “I hated Katie at that company meeting, it was awful.” But employee churn in the Bay area is epic.

Part-Time CTO 251

Part-Time CTO CTO Hire CTO Coach CTO 251

OpenView Labs

FEBRUARY 3, 2022

Despite how important it is to properly understand CAC payback , our data shows that companies consistently underestimate this number. Despite disparities in reporting, self-reported data on CAC payback does reveal a clear trend: The fastest growing SaaS companies report a median CAC payback period of only 8 months.

Headcount 73

Headcount SaaS Compensation Acquisition 73

User Pilot

APRIL 21, 2023

TL;DR Product analysis is the process of collecting and analyzing data about various aspects of product performance. Churn and retention analyses help teams understand why users leave or stay with the product. Next, collect data from the right sources and analyze it. What is product analysis? Cohort analysis.

Underperforming Technical Team 87

Underperforming Technical Team SaaS Onboarding Retention 87

Baremetrics

MARCH 30, 2021

However, transitioning data from the playground to the live environment can be quite confusing. However, report building with Zuora can be hectic since you cannot link between multiple data sources. Their integration to SF is also quite awful, and most of the time, the data does not appear. Try Baremetrics Free.

Payment Solutions 105

Payment Solutions Payments Payment Features Payment Methods 105

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 100

Cloud Scale AWS Machine Learning 100

ProfitWell

NOVEMBER 5, 2019

For subscription companies, it’s tempting to resort to questionable subscription renewal tactics like these to keep customers around for as long as possible, since churn can be so disastrous to your bottom line. Automatic renewals prevent forgotten payments, which helps improve retention and combat customer churn.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

SaaStr

JUNE 1, 2021

One is, lots of folks that have been through the startup cycle, you have this extrapolation from a single data point problem, which is, “OK, we have this story. It just is, and then when you get them, they churn at a higher rate, and so it’s like the math just doesn’t work. A couple of quick notes of warning.

Part-Time VPE 211

Part-Time VPE Technical Cofounder CTO Hire New CTO 211

ProfitWell

SEPTEMBER 10, 2020

Running your own server to handle your customer's valuable data requires a huge investment to match the same level of security and reliability that comes baked into services like Amazon AWS and Microsoft Azure cloud. Big data can take over the workload in an increasing number of areas. This, in turn, helps reduce churn.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

SaaStr

JUNE 3, 2020

And G2 Gives, we partner with philanthropies, we partner with some of our customers like AWS and Google Cloud, who can then make donations for every review, to thank their customers. On the left, you can see data on small and midsize companies, how much software are they buying? They can make donations for those charities.

Software Review 176

Software Review Scale Technical Review SaaS 176

Chart Mogul

JUNE 23, 2022

You might be hard-pressed by your AWS bill but you’re not going to start replacing the engine to lighten the load mid-flight. If you’re finding yourselves thinking “I’m not sure if we can 100% trust our metrics” — happy to get you set up with ChartMogul for comparison & data audit. Seek Out Advice.

SaaS 52

SaaS DevOps as a Service Marketplace as a Service Forecasting 52

ProfitWell

MAY 15, 2020

There are many different cloud-based models for storing data, but this article is focused directly on SaaS. Customers typically don’t interact with the physical data centers, but it is provided as a service to them. Google Compute Engine (GCE), Digital Ocean, and Amazon Web Services (AWS) are all good examples of IaaS.

SaaS Payments 75

SaaS Payments Payment Services Payment Solutions Payments 75

Intercom, Inc.

OCTOBER 12, 2021

You’ve probably had at least one awful support experience where automation has been used to disastrous effect. It’s a terrible experience that can seriously erode customer trust in a business – and eventually lead to churn. Keep it personal with the right tone of voice.

Underperforming Technical Team 222

Underperforming Technical Team Technical Review Payment Methods Payments 222

Chart Mogul

DECEMBER 22, 2021

Importing your billing systems data into ChartMogul has never been as easy as it is now. With just 1-click you are now able to import data from 22 integrations that we and our partners maintain. Recurly — optimized the performance of historical data imports. New ways of exporting data out of ChartMogul.

Software Review 52

Software Review Systems Review Payment Features PayPal 52

OpenView Labs

SEPTEMBER 13, 2019

think of infrastructure companies such as AWS or CloudFlare, and platform services like Okta or Twilio. Survey data shows 42% of Customer Success teams list retention and churn reduction as a top priority, while upsells/cross-sells only win 21% of mindshare. Expansion is no less difficult, but is less of a focus for most CSMs.

Customer Success 43

Customer Success Revenue AWS Retention 43

Tom Tunguz

NOVEMBER 4, 2014

AWS, Twilio, Heroku, etc. Third, contracts mitigate churn rates because the customer is only making a renewal decision once per year, instead of 12x per year. The best way for a startup to ensure its price is reasonably optimal to create a framework for evaluating price and revisit the data a few times per year.

Pricing 117

Pricing Startup SaaS Payments Payment Methods 117

OpenView Labs

DECEMBER 13, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Expansion Saas Benchmarks Data Explorer. Shopify’s CMO on the Science of Data-Driven Marketing. SaaS is now ubiquitous. Are you on the map?

Sales Hiring 52

Sales Hiring Benchmarks AWS Scale 52

SaaStr

JUNE 19, 2020

What’s your churn rate? And you will allow 20 or 30 investors a week, two weeks to log into a carefully constructed data room that’s password protected, review the data and make an offer, make a bid. It’s nice to have all the data and see who’s looking at what. So just answer the question.

Software Review 164

Software Review Technical Review Sales Hiring Healthcare 164

OpenView Labs

FEBRUARY 11, 2021

Fighting skewed data with segmentation. First, segment the users of your product in a way that removes any bias that skewed data may hide. For example, when coming to a cloud vendor, deciding to be vendor agnostic at the time of product design ensures you aren’t tied down to AWS, Microsoft Azure, or Google Cloud.

Scale 52

Scale Payment Methods Payment Services Systems Review 52

ChurnZero

OCTOBER 16, 2020

Why would we replicate that awful and uncomfortable experience we have in the B2C world with our B2B buyers? Contraction and churn are a leaky bucket that will lead to the demise of a SaaS platform. United we retain, divided we churn. The View of Customer Success and Customer Churn from the Board Room and VC/Investor Meetings.

Scale 98

Scale Customer Success SaaS Payments Sales 98

SaaStr

OCTOBER 15, 2019

So when we were selling to small businesses, they were able to look at all their data in a pretty raw format and understand how they were doing, if they were complying with regulations. Another reason that you really need to take a data driven approach is to be able to target more precisely. Lauren A.:

Underperforming Technical Team 149

Underperforming Technical Team Sales Hiring compliance SMB 149

SaaStr

APRIL 24, 2020

327: John Mellor is Chief Strategy Officer @ Domo, the company that allows you to leverage BI at scale to empower your team with data. John Mellor is the Chief Strategy Officer at Domo, the company that allows you to leverage business intelligence at scale to empower your team with data. And that is primarily driven a data exercise.

Scale 212

Scale Leadership Strategy Technology 212

Outseta

JANUARY 20, 2020

In this post I’m going to share the most important lessons about growing a SaaS business that I learned at Buildium—collectively, these things had an awful lot to do with the company being valued so highly. This required no additional addressable market and also helped to drive down Buildium’s churn rate. How the hell does that happen?

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

Sales Hacker

MARCH 10, 2020

Tackle can give you access to the AWS, Azure, and Google Cloud platforms and your end customer can purchase your solution through those marketplaces, which can streamline the entire process and help you skip a bunch of steps. It works best when you have a lot of data to support it. Sam Jacobs: Hey everybody, it’s Sam Jacobs.

Sales Hiring 73

Sales Hiring Scale Marketing AWS 73

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Now it’s table stakes.

Scale 70

Scale Startup Technical Review Software Review 70

OpenView Labs

JUNE 25, 2019

Keep in mind, the MRR figure used in this calculation should include net new MRR which in a given period is equal to MRR from new customers plus expansion MRR from existing customers less churn MRR from lost or downgraded customers. The data doesn’t lie – PLG companies are more efficient. Continually Experiment to Optimize CAC.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

SaaStr

SEPTEMBER 13, 2020

We’ve all seen AWS and what they’ve done with their platform. If you divide that by the gross margin, how many customers you get into Period Four, you can start to figure out against your churn, how many months, gross margin effected, does it take for you to turn that newly acquired customer into a profitable customer?

Sales Hiring 153

Sales Hiring Scale Payments Cloud 153

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Now it’s table stakes.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Benchmarking data shows that it’s harder than ever for new SaaS companies to gain initial traction and reach the expansion stage. Now it’s table stakes.

Scale 40

Scale Startup Technical Review Software Review 40