SaaStr

MARCH 1, 2024

The number of patents filed in 2021 in Artificial Intelligence was 30x the number published six years earlier. We’re on the cusp of a golden age in AI, and the lesson learned from Cloud was that Cloud sped up the pace of development by a lot. Retention is absolutely key. It’s been tough for a few reasons. Drop in costs.

Generative AI 298

Generative AI Outsourcing Services AI Software Review 298

Blulogix

MARCH 27, 2025

With businesses adopting diverse pricing modelsranging from subscriptions to usage-based billinglegacy systems often struggle to keep up. Artificial intelligence (AI) is reshaping this landscape, introducing automation, predictive analytics, and personalized billing experiences that streamline operations and improve financial predictability.

Payments 59

Payments AI Search Payment Services AI 59

Stax

JUNE 18, 2024

Subscription models offer companies large and small the opportunity to build predictable revenue and high customer lifetime value. But managing subscriptions effectively and freeing up time and resources for expansion is no picnic.

Payment Features 88

Payment Features Payment Solutions Payment Services Payments 88

Sales Hacker

FEBRUARY 7, 2025

It specializes in creating personalized shopping experiences for customers by leveraging machine learning and AI technologies. In its early stages, Nosto operated on a performance-based pricing model, charging clients a commission on sales directly attributed to its product recommendations.

Pricing 111

Pricing Scale SaaS Technical Review 111

Blulogix

DECEMBER 31, 2024

By Inga Broerman Scaling with Usage-Based Models: A Practical Guide to Metering The rise of usage-based pricing is revolutionizing the subscription economy. Customers increasingly demand pricing models that reflect their actual consumption, offering greater flexibility and perceived value.

Payment Features 52

Payment Features Scaling AI Search Subscription 52

Clouded Judgement

NOVEMBER 10, 2023

When they started using large language models from OpenAI, the gross margin on the same product went to -100%! There are many limiters here - data security and compliance are big ones. At the end of the day, these large language models are quite expensive! yes, that’s negative 100%).

Cloud 190

Cloud Artificial Intelligence GCP(Google Cloud Platform) AI 190

User Pilot

SEPTEMBER 21, 2023

A customer retention model helps you predict what customers want using data. It helps you generate insights from past user behaviors, and you can use that information to design customer retention strategies that work. This article breaks down different customer retention models and how they can help your SaaS growth efforts.

Retention 105

Retention Customer Lifetime Value Machine Learning Artificial Intelligence 105

Blulogix

FEBRUARY 24, 2024

Revolutionizing Revenue: What is the Role of AI and Machine Learning in Agile Monetization? This personalization enhances customer satisfaction and loyalty, driving higher retention rates. This personalization enhances customer satisfaction and loyalty, driving higher retention rates.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

User Pilot

JUNE 5, 2024

Are you on the lookout for tools that can help you improve customer retention ? This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering.

Retention 105

Retention Software SaaS Social Media 105

Clouded Judgement

OCTOBER 13, 2023

Some of the optimism for longer term budget growth comes from AI/LLM spend. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). Companies that do not disclose subscription rev have been left out of the analysis and are listed as NA.

Cloud 176

Cloud Artificial Intelligence Subscription Payment Features 176

SaaSX

FEBRUARY 11, 2020

It could be argued that the biggest technological advance the 2010s brought was the rise of cloud computing and cloud-based subscription services. Product-led growth (PLG) is a business methodology in which user acquisition, expansion, conversion, and retention are all driven primarily by the product itself. Artificial intelligence.

Trends 120

Trends Artificial Intelligence SaaS Mobile 120

Chart Mogul

MARCH 30, 2020

So you're building an awesome subscription business — great! Billing is the lifeline of your subscription business. Subscription management platform (optional). A subscription management platform can effectively drive a lot of the pricing model of your product – before we even get to the payment transaction.

Payment Solutions 90

Payment Solutions Merchant Services Payment Features SaaS Payments 90

ReSci

MAY 29, 2017

With the rapid acceleration of Subscription business models, several native e-Commerce companies like Amazon, Starbucks, and Sephora are moving towards adopting the subscription model. Machine learning can help marketers of subscription e-commerce businesses by providing predictive insights.

Artificial Intelligence 40

Artificial Intelligence Machine Learning Subscription Payment Features 40

Andreessen Horowitz

SEPTEMBER 13, 2023

On mobile in particular, CharacterAI is one of the strongest early players—with DAUs rivaling ChatGPT, and significantly better retention, according to Sensor Tower data. This compares to 70% paid traffic for the bottom quartile of non-AI consumer subscription companies, per a16z’s benchmarking of 150 products.

Generative AI 145

Generative AI AI ChatGPT Artificial Intelligence 145

Baremetrics

AUGUST 17, 2021

IBM SPSS Modeler This tool is available as a stand-alone service and as part of the IBM studio offer. IBM SPSS Modeler uses artificial intelligence to predict customer churn. The tool provides an interactive environment to quickly build machine learning pipelines without the need to write code.

Artificial Intelligence 95

Artificial Intelligence Payments SaaS Payments Payment Services 95

Stax

MAY 30, 2024

The software allows managers to view and modify work schedules, orders, inventory, invoices, customer account records, and other records in the database. For example, let’s say one of your HVAC clients had issues with field service team tracking, work order management, and customer invoicing. You need to do it right.

Payment Solutions 88

Payment Solutions Payment Services Merchant Services SaaS Payments 88

User Pilot

SEPTEMBER 19, 2023

The result is a decline in the churn rate and an increase in customer retention. In this article, we investigate what it takes to create a churn prediction model and why you must do so. TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts.

Churn 105

Churn Machine Learning Artificial Intelligence Data Analysis 105

Totango

SEPTEMBER 30, 2022

For example, as the traditional one-and-done handoff of pre- to post-sales gives way to a continuous cycle of managing and optimizing customer journeys to drive retention and growth , it’s crucial for CS and sales teams to collaborate effectively. For the CS team, all the same goals apply.

Scale 95

Scale Customer Success Artificial Intelligence Scaling 95

Clouded Judgement

JUNE 30, 2023

Foundation models and their outputs are only as good as the data that feeds / trains them. And as we move from general purpose LLM engines (think ChatGPT) to enterprise specific engines (models trained on enterprise specific data), companies need to get their data in order. We need to know the output is accurate.

AI Search 130

AI Search Cloud AI Data 130

ChurnZero

FEBRUARY 7, 2025

By blending CRM capabilities with a CSP, this company can proactively engage customers, driving higher retention rates and increasing their customers’ lifetime value. Predict churn Use advanced analytics techniques like machine learning to identify at-risk customers and prioritize proactive outreach. Ready to take action?

Churn 59

Churn Data Machine Learning Artificial Intelligence 59

ChurnZero

APRIL 25, 2025

Onboarding and retention strategies are standard practice. Choose the right metrics to inform your forecasting model. Focus on collecting and tracking the metrics that are most meaningful to your teams retention strategy. Non-recurring revenue. Dont let one-off payments fall through the cracks.

Forecasting 52

Forecasting Customer Success Payments Data 52

Clouded Judgement

JULY 26, 2024

Here’s what they said “F or Llama 2 and Llama 3, it's correct that the license restricts using any part of the Llama models, including the response outputs to train another AI model (LLM or otherwise). This is really important, and potentially game changing for the development of smaller models! For Llama 3.1

Cloud 144

Cloud Technical Review Artificial Intelligence Software Review 144

User Pilot

AUGUST 15, 2022

It will also boost your product’s feature adoption rates, reduce friction, and boost product and user retention. Self-service support with plenty of learning resources. As there are different emotions, different customer sentiment analysis models are required to deal with them. In-app guidance. Intent analysis.

Artificial Intelligence 98

Artificial Intelligence Software Review Data Systems Review 98

User Pilot

JANUARY 26, 2021

With this perspective, you are ready to take on crucial metrics that impact your annual revenue like Lifetime Value (LTV), Customer Retention, and churn. Retention (Pro)*-Referrals, leave a review on G2, etc. For subscription businesses (Think Slack or Dropbox), retaining customers is just as important, if not more, as acquisition.

Artificial Intelligence 98

Artificial Intelligence Data Machine Learning Underperforming Technical Team 98

User Pilot

NOVEMBER 25, 2023

Looking for a good retention analytics tool and wondering which one of Heap, Amplitude, and Mixpanel is the best option for your SaaS company? There are plenty of tools for retention analytics on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Retention 85

Retention Software Review Technical Review Scale 85

Blulogix

FEBRUARY 27, 2024

Here’s a glimpse of what to expect: Foundational Principles: Revisiting the core principles of agile monetization, the whitepaper lays the groundwork for understanding the shift towards more flexible, customer-centric revenue models. The whitepaper is available for you on BluLogix.com, no registration required.

AI Search 97

AI Search Artificial Intelligence Machine Learning Blockchain 97

User Pilot

MARCH 24, 2025

By understanding the psychology of play, creativity, and learning, youll craft experiences that are seamless, rewarding, and deeply immersive. A job seeker with experience building AI-powered consumer products, preferably with ML or LLMs. A person with no background in AI, ML, or LLM-powered products.

Mobile 52

Mobile Underperforming Technical Team Management Scale 52

User Pilot

JULY 21, 2024

This guide will introduce you to the best resources available for retention specialists, providing you with a curated selection of valuable materials to enhance your skills and knowledge. To excel as a retention specialist, utilize resources like books, webinars, blogs, and podcasts on customer success, churn reduction, and user engagement.

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

JULY 11, 2024

Starting a career as a retention specialist requires understanding the key steps, skills, and experiences needed for success. In this article, we will outline the typical journey for retention specialists, covering educational requirements, entry-level positions, potential advancements, and long-term opportunities.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

Subscription Flow

AUGUST 6, 2024

Artificial Intelligence or AI has been an industry-wide transformative force. Working with large quantities of data, AI can help improve company performance by offering accurate trend predictions. Natural language processing (NLP) techniques help AI chatbots understand human language and process it accordingly.

Customer Support 52

Customer Support SaaS Payments Artificial Intelligence AI 52

CustomerSuccessBox

JUNE 20, 2022

By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. So that you never miss renewals and invoices, especially when you have a monthly subscription. Mature Stage SaaS.

Artificial Intelligence 52

Artificial Intelligence Customer Success Software Payment Features 52

User Pilot

JULY 28, 2024

Understanding the salary landscape for retention specialists is crucial whether you’re entering the field or looking to advance your career. TL;DR A retention specialist , also known as a customer retention specialist, is basically a customer advocate within a company. Let’s get started! Let’s get started!

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

Natalia Luneva

JANUARY 13, 2021

However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. Tracking your customer retention and churn metrics help you understand your growth opportunities. To compare, for 89% of them acquiring new users is a high priority ( sour ce ).

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Blulogix

FEBRUARY 20, 2024

This blog post explores how technology underpins successful monetization strategies, transforming the way businesses approach subscription models, pricing, and customer engagement. Data Analytics and AI: Analytics and artificial intelligence are at the heart of understanding customer behavior and preferences.

Payments 52

Payments Payment Services Artificial Intelligence Technology 52

User Pilot

JULY 20, 2024

Embarking on a career as a retention specialist involves a combination of education, skills development, and practical experience. This guide will provide you with a comprehensive overview of the path to becoming a successful retention specialist. Learning the tools essential for the role is also essential. Let’s dive in!

Retention 52

Retention Payment Methods Payment Solutions Payments 52

Tom Tunguz

JULY 14, 2013

For example, Zuora enables subscription billing; Expensify manages employee expenses; ZenDesk builds customer support systems. Hand-in-hand with this idea is strong customer retention. After meeting quite a few SaaS companies, I’ve compiled a list of my ideal characteristics for a SaaS business below.

Sales Hiring 100

Sales Hiring Venture Capital SaaS Artificial Intelligence 100

User Pilot

OCTOBER 12, 2023

Starts at $249/month and includes features like trends, funnels, retention analysis, surveys (250 responses/month), an NPS dashboard, up to 10 user segments, 15 feature tags, and access to third-party integrations (except HubSpot/Salesforce). Get your free Userpilot demo today! Best for : AI-powered experimentation. Source: VWO.

Software Review 105

Software Review Technical Review Artificial Intelligence Mobile 105