User Pilot

APRIL 24, 2024

Generative AI has changed how tech companies do business. companies use AI in their operations and the number of jobs requiring AI has increased by 450% since 2013. In 2023, over 26% of investments in American startups were directed toward AI-related companies. How to implement AI to build better products.

AI 72

AI Artificial Intelligence SaaS Generative AI 72

User Pilot

APRIL 9, 2024

What are the best onboarding platforms available on the market in 2024? Are you looking for an onboarding solution for web or mobile apps? Do you need it to support customer or employee onboarding processes? Are you after specific features to support your onboarding tasks? This depends on your use case. Ready to dive in?

Onboarding 52

Onboarding Software Review Sales Hiring SaaS 52

User Pilot

OCTOBER 31, 2023

Onboarding is vitally important for any SaaS owner or product manager. Taking users through your product or service using an onboarding call is a pretty standard part of the customer onboarding process. Automated onboarding is highly scalable, can be tailored to distinct segments , and offers self-paced learning.

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Onboarding Scale Customer Success Scaling 90

Buffer Resources

APRIL 9, 2024

  Enter: these AI productivity tools, all of which help me streamline, automate, and optimize as much as possible. Not only can these nifty AI apps and tools help you boost productivity by organizing your time and tasks better, but they can also use machine learning to do some of those time-consuming or repetitive tasks for you.

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AI Search AI Social Media ChatGPT 100

User Pilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. In this article we’ll look at 10 ways to leverage AI in SaaS, specifically focusing on how it can revolutionize business processes and improve the customer experience.

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Artificial Intelligence AI Machine Learning SaaS 82

User Pilot

MAY 23, 2023

The rise of AI is grabbing headlines across the globe at the moment and the world of customer experience is no less. In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Using AI and machine learning within your SaaS can bring huge benefits.

Artificial Intelligence 86

Artificial Intelligence AI SaaS Payments Payment Solutions 86

User Pilot

JUNE 30, 2023

Which is the best AI writing assistant available for marketing and customer success teams in 2023? Plenty of AI copywriting tools are in the market (and by the time I finish writing this article, there will probably be more) and each of them could be a good choice depending on your needs or budget. Let’s dive in! Book the demo!

AI Search 96

AI Search AI Payment Solutions ChatGPT 96

User Pilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding 79

Onboarding SaaS Payments Payment Services Payment Solutions 79

User Pilot

MAY 10, 2023

Artificial intelligence is revolutionizing our everyday lives, and marketing is no different, with several examples of AI in marketing today. From communication to automation, the latest updates in AI are genuinely bridging the gap between science fiction and reality. Marketing AI best practices. AI-powered marketing tools.

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Artificial Intelligence AI Search AI Machine Learning 65

User Pilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. However, AI tools also come with their own caveats. In this article, we will explore: How to leverage AI tools for customer success and retention. Best AI tools for customer success managers (CSMs). Why are AI and automation important?

AI 94

AI Customer Success ChatGPT Management 94

SaaStr

OCTOBER 25, 2023

Leveling Up PLG to Accelerate SMB Customers, Including More Attention to Onboarding I love seeing this, it can seem hard to invest heavily in small customers, but if you don’t especially invest in onboarding, that’s a big shame. Automation / AI is Already a Big Deal. A big change from their roots with smaller SMBs.

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SMB AI Onboarding Cloud 280

Blulogix

FEBRUARY 24, 2024

Revolutionizing Revenue: What is the Role of AI and Machine Learning in Agile Monetization? This blog post delves into how AI and ML are shaping the future of agile monetization, enhancing the way businesses approach billing, customer engagement, and revenue optimization.

Artificial Intelligence 52

Artificial Intelligence Machine Learning AI Search AI 52

Sales Hacker

JULY 26, 2023

And AI (particularly ChatGPT) has supercharged my productivity and learning — and helped me get back some of my oh-so-precious time. Intimidated by AI? I’ll walk you through how AI can make your job as an AE way easier — including specific ChatGPT prompts you can put to use in minutes. Don’t worry.

ChatGPT 74

ChatGPT Scale AI Search AI 74

Buffer Resources

OCTOBER 2, 2023

Mark Zuckerberg introduced Meta AI , a new assistant that facilitates interactions across WhatsApp, Messenger, Instagram DMs, and soon, Quest 3. Instagram Here’s what’s been cooking at Instagram: You can now share AI stickers in Direct Messages. The possibilities are enticing.

Social Media 91

Social Media AI Search AI ChatGPT 91

User Pilot

APRIL 29, 2022

Fancy hiring a customer onboarding specialist or simply want to know who they are and what they do? In this article, you will get everything you need to know about customer onboarding specialists. What user onboarding software do you need to buy to equip them? Who is a customer onboarding specialist? What do they do?

Onboarding 89

Onboarding Underperforming Technical Team Interviewing Benchmarks 89

User Pilot

MAY 7, 2024

We go over five no-code/low-code tools that any product team can use to streamline the product experience: Userpilot : A product management platform that enhances product growth through features like customizable user onboarding , behavioral triggers, and analytics. Offers various pricing plans tailored to different business needs.

Software Review 62

Software Review Management Technical Review AI 62

CustomerSuccessBox

DECEMBER 13, 2021

Here, he discusses the steps to be followed for effective Customer Onboarding. Cognito is a global industrial AI-SaaS firm that supports the full-scale digital transformation of heavy-asset industries around the world. Can you define successful onboarding? What are the ingredients of a perfect customer onboarding?

Onboarding 52

Onboarding Scale AI Customer Success 52

Sales Hacker

JULY 26, 2023

And AI (particularly ChatGPT) has supercharged my productivity and learning — and helped me get back some of my oh-so-precious time. Intimidated by AI? I’ll walk you through how AI can make your job as an AE way easier — including specific ChatGPT prompts you can put to use in minutes. Don’t worry.

ChatGPT 52

ChatGPT Scale AI Search AI 52

Andreessen Horowitz

MARCH 26, 2024

Watching advancements in LLMs and AI reasoning unfold over the last few years, we think there is about to be an enormous unlock in what’s possible with automation. It can apply AI reasoning and decision-making to perform end-to-end workflows that are much more complex than what legacy solutions can support.

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Investment Healthcare AI Business Model 133

SaaStr

JANUARY 12, 2024

SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. It would also be a shame to cut implementation, deployment, and onboarding as part of this process.

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Sales Hiring Customer Success Scale AI 284

CustomerSuccessBox

MARCH 28, 2022

Let’s see how Artificial Intelligence (AI) in customer success has lifted Customer Success to a whole other level! Artificial intelligence (AI) and Machine Learning (ML) for Customer Success are not cutting-edge concepts anymore. Customer success has transformed as a result of AI, with a digital-first approach.

Artificial Intelligence 52

Artificial Intelligence Customer Success AI Technical Review 52

SaaStr

FEBRUARY 7, 2024

With the arrival of AI and LLMs, the quality of content is better, so performance and open rates on automated outbound have gone up. During the onboarding process for a trial, his company used AI to identify which customers might be stuck during the product implementation. Founders want the low CAC of outbound and a PLG motion.

Scale 258

Scale Sales Hiring Strategy Marketing 258

SaaStr

JULY 31, 2020

The technology is based on leveraging AI (Artificial Intelligence) models and algorithms. Within this niche, there are other vendors who operate within Conversation Intelligence, but Chorus’s unique mission to harness the customer’s voice and advanced AI stands out as a key differentiator,” said Jim Benton, who is the CEO of Chorus.ai.

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Scale Artificial Intelligence Payments Payment Services 359

User Pilot

DECEMBER 22, 2023

AI-writing assistants are excellent tools for repurposing product documentation and content or refining existing microcopy. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. Refining UX microcopy with Userpilot’s AI writing assistant. For example, run A/B and usability tests.

AI 99

AI Scale User Experience Onboarding 99

User Pilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Why is in-app support important for improving customer onboarding?

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Onboarding Engagement Communication AI 52

User Pilot

JULY 31, 2023

It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo Guides are in-app experiences that you can use to onboard your users and keep them up to date with releases. Pendo dashboard. Who can use the Pendo app?

Underperforming Technical Team 83

Underperforming Technical Team AI Scale Onboarding 83

User Pilot

MARCH 6, 2024

Personalized Customer Experiences : Tailoring onboarding sequences based on user data to impact their upgrade decisions. AI in In-App Messaging : Employing AI for in-app messaging to optimize message delivery and boost conversions. Ask the AI to create multiple versions of a specific message (e.g.

Trends 90

Trends Social Media AI Search SaaS 90

Sales Hacker

NOVEMBER 10, 2023

” This metric gauges the duration for users to realize the benefits, measuring onboarding efficiency. Measuring “Time to Value”: Quantifiable Benchmark: This metric provides a benchmark for onboarding efficiency. Provide a flawless onboarding experience Not smooth – flawless.

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VP of Engineering Scale Outsourced Development AI 93

Andreessen Horowitz

APRIL 23, 2024

They discussed the wide-ranging implications that generative AI will have across fintech and how it will boost jobs, rather than replace them. Alex Immerman: If 2023 was the year of efficiency, 2024 is the year of generative AI. My general view is that every part of AI will be way better next year. Mind sharing?

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Payments Forecasting Payment Services Payment Solutions 116

User Pilot

FEBRUARY 25, 2024

Similarly, generative AI applications are helping speed up UX writing and enhance data analytics. No-code platforms are enabling non-tech users to do everything from building onboarding workflows to tracking product analytics without needing to code. New users get access to tailored onboardings based on features of their interest.

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SaaS Payments Trends Payment Solutions Payment Methods 98

SaaStr

APRIL 26, 2024

At SaaStr AI Day , Mike Tamir, Head of AI at Shopify, and Rudina Seseri, founder and Managing Partner at Glasswing Ventures, level-set about where we are in the cycle for Enterprises adopting AI and the critical work being done at Shopify to leverage AI and solve real problems. The future of Enterprise is “Ambient AI.”

AI Search 249

AI Search AI Artificial Intelligence Scale 249

User Pilot

APRIL 30, 2024

Enhancing the user onboarding process with welcome pages , interactive tours, progress indicators, and targeted emails can significantly speed up user engagement and product adoption. Effective product onboarding includes several elements designed to guide new users: Welcoming pages that greet users warmly.

Payments 84

Payments Payment Solutions AI Search Payment Services 84

User Pilot

MARCH 25, 2024

Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. Checklists are usually used at the beginning of the onboarding process to activate the essential features. AI writing assistants are invaluable for creating powerful product tour microcopy. How exactly?

Software Review 52

Software Review Onboarding SaaS AI 52

User Pilot

JANUARY 16, 2024

Have ChatGPT brainstorm ideas to improve your onboarding process. For example, you may want to jump on the AI bandwagon by creating a product that leverages AI to solve user problems. Here is a prompt that could help: Prompt : Generate 3 product ideas that use AI to solve problems users face when creating tooltips.

ChatGPT 92

ChatGPT Management Underperforming Technical Team Technical Review 92

User Pilot

AUGUST 30, 2023

You may resolve customer issues and reduce resolution time by: Offering onboarding guidance for new users to equip them early for smoother navigation. Using AI chatbot to address common customer issues and offer users efficient problem-solving. Onboarding checklist in Userpilot. AI chatbots in Userpilot.

Customer Lifetime Value 88

Customer Lifetime Value Customer Support AI Onboarding 88

User Pilot

JUNE 30, 2023

Use interactive walkthroughs to guide users and boost onboarding engagement. Leverage AI technologies , like chatbots or assistants, to enhance user engagement. Amplitude’s AI chatbot provides instant help. Userpilot has a progress bar on the onboarding checklist and offers a comprehensive in-app resource center.

Engagement 80

Engagement Entertainment AI Customer Lifetime Value 80

User Pilot

NOVEMBER 8, 2023

TL;DR Userpilot flows are sequences of UI patterns that you can use in the onboarding process to provide in-app support. Thanks to the visual editor and AI writing assistant , customizing flows is easy for non-technical users. AI writing assistant in Userpilot. To find out more about flow analytics in Userpilot, book the demo!

AI 95

AI Onboarding Engagement Data 95