Neil Patel

NOVEMBER 9, 2020

Micro startup acquisitions. But before we dive into that, we need to look into what micro startup acquisitions are and why you need to sit up and take notice. Micro Startup Acquisitions: What Are They, and Why Should I Care? Micro Startup Acquisition Trends. That’s an expensive mistake if you make the wrong investment.

Technical Review 145

Technical Review Payment Methods Acquisition Development Team Review 145

How To Buy Saas

MAY 21, 2025

In the fast-paced hiring landscape of 2025, an Applicant Tracking System (ATS) has become an essential tool for companies of all sizes and sectors. In this guide, well explore the best applicant tracking systems of 2025 , covering both cloud and on-premise options, their key features, pricing, pros/cons, and ideal use cases.

Systems Review 52

Systems Review Sales Recruiting Sales Hiring Technical Review 52

Sales Hacker

DECEMBER 17, 2024

Scott Barker: [39:34] I love it um and i believe that uh justin khan quote the ceo founder of twitch so we’ll give him his uh credit where credit is due um and i love it well i gotta ask the kind of the opposite of that question what was the most rewarding part now looking back. and we’ll see you all next week.

Scale 98

Scale Engineering Acquisition Scaling 98

SaaStr

JULY 7, 2023

“Retention is the new acquisition,” says Co-Founder and CEO of Insider, Hande Cilingir. Given the fact that customer acquisition costs are increasing sharply, the most efficient way to increase revenue base is getting it out of existing ones.” Leave a review. Creating a points system helps gamify advocacy programs.

Retention 240

Retention Software Review Revenue Systems Review 240

Incredo

OCTOBER 8, 2019

Just look at customer acquisition vs retention statistics. Existing customers are 4-5x more likely to repurchase, refer your product and forgive your mistakes ( source ). What if I am starting out a business and don’t even have leads, not to mention SaaS customer acquisition strategy? What do you see? Of course not.

Acquisition 148

Acquisition Strategy Technical Review SaaS 148

SaaStr

DECEMBER 14, 2020

They will come and go, and their lifetime values often will be relatively small & short, so your customer acquisition strategies will have to be extremely precise. Big Companies take months to train their employees on new processes and systems, and the last thing they want to do is re-train them every year. Go review the roadmap.

Churn 362

Churn Sales Hiring Systems Review B2C 362

User Pilot

OCTOBER 19, 2024

Integration : The product works well with other tools and systems. According to one report, 95% of customers will read online reviews before buying a product. Similarly, 58% of customers say they’re willing to pay more for products with good reviews. Userpilot review on G2. As a result, sharing is easier than ever before.

Business 111

Business Underperforming Technical Team Customer Lifetime Value Systems Review 111

Stax

MARCH 16, 2025

Acquiring new customers is significantly more expensive than retaining existing ones, with studies showing that customer acquisition costs (CAC) can be five to 25 times higher than the cost of keeping a current customer. In addition, youll receive positive reviews and generate an organic buzz about your product.

Payment Solutions 88

Payment Solutions Software Review Churn SaaS Payments 88

SaaStr

NOVEMBER 28, 2022

Prakash Raina, Co-Founder of Subskribe, and Leslie Hui, VP of Accounting Operations and Finance Transformation at Okta, break down the secrets to unifying SaaS teams, processes, and systems. Before we get into the dynamics of alignment, let’s briefly review the evolution of SaaS. Mergers and acquisitions. Top Takeaways.

Scale 245

Scale Finance Sales Hiring Scaling 245

FastSpring

DECEMBER 7, 2023

“This is everyday for me, so I love talking about it,” says Carl Hargreaves about mergers and acquisitions. As the Director of Corporate Development & Strategic Partnerships at WP Engine , Carl has worked on many acquisitions and partnerships, including brands like Flywheel, Perfect Dashboard, Block Lab, and recently, Delicious Brains.

Software Review 148

Software Review Technical Review Development Team Review Branding 148

Incredo

OCTOBER 8, 2019

Just look at customer acquisition vs retention statistics. Existing customers are 4-5x more likely to repurchase, refer your product and forgive your mistakes ( source ). What if I am starting out a business and don’t even have leads, not to mention SaaS customer acquisition strategy? What do you see? Of course not.

Acquisition 134

Acquisition Strategy Technical Review SaaS 134

User Pilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. Best practices for effective customer acquisition and product-led growth. Focus on the right customer acquisition channels. What is a customer acquisition strategy?

Acquisition 105

Acquisition Strategy Social Media Underperforming Technical Team 105

SaaStr

JUNE 5, 2020

With the Salesforce IPO in 2004, we saw the first sign that institutional investors were comfortable with a standard set of SaaS metrics: Churn, sales efficiency , ARPU, LTV, customer acquisition cost , and so on. . Debt providers take less risk, and expect less reward due to the predictive nature of a standard set of SaaS metrics.

Venture Capital 270

Venture Capital Technical Review SaaS Scale 270

SaaStr

NOVEMBER 1, 2019

He founded four companies: Skok Systems, Corporate Software Europe, Watermark Software, and SilverStream Software and did one turnaround with Xionics. David’s successful exits as an investor at Matrix include HubSpot, JBoss, AppIQ, Tabblo, Netezza, Diligent Technologies, CloudSwitch, TribeHR, GrabCAD, OpenSpan, and Enservio.

Technical Review 200

Technical Review Development Team Review Software Review Scale 200

Sales Hacker

SEPTEMBER 18, 2020

Revenue Operations is at the forefront of a paradigm shift — to view the buyer’s journey as a seamless thread across multiple people, systems, and value propositions. This involves driving more new logo and renewal revenue, lowering customer acquisition cost, and increasing forecasting predictability. That’s where RevOps comes in.

Technical Review 137

Technical Review Development Team Review Systems Review Engineering 137

SaaStr

JULY 19, 2023

Step One: Run Your Numbers It may seem basic, but start by reviewing your numbers, especially those associated with your GTM strategy or GTM funnel. Step Three: Map Your GTM to Your Acquisition Funnel The next thing to think about is how the go-to-market organization maps to the customer acquisition funnel. Sign up for free.

Revenue 246

Revenue Acquisition Technical Review Systems Review 246

SaaStr

MARCH 16, 2019

Huawei is developing its own operating system as its ban continues: [link]. Google moves away from two-factor authentication over phone due to rampant spoofing risks: How ServiceTitan became a unicorn selling to plumbers and janitors: [link]. Acquisition multiples in SaaS/Cloud doubled last year. That’s a lot.

Cloud 190

Cloud AWS Systems Review Software Review 190

OpenView Labs

APRIL 13, 2020

Ultimately, Growth is a system… a mindset. How do you approach this system and what impacts might it have on your business’s growth trajectory? The levers of your company’s system of growth can be thought of across the three categories of marketing, product and monetization. You can’t afford high acquisition costs.

Systems Review 98

Systems Review Technical Advisors Scale Technical Review 98

Scytale

MAY 9, 2025

When you’re looking for a new vendor to provide a service or solution (think cloud hosting, data analytics platforms, HR systems), you would use an RFP to: Clearly outline what you need Ask vendors to pitch how they would fulfill those needs Compare vendors on pricing, features, implementation, and more It’s not just a casual inquiry.

Systems Review 52

Systems Review compliance Scale Pricing 52

SaaStr

DECEMBER 7, 2021

After looking at various options and reviewing the integrations driving revenue, they realized Salesforce was their solution. Every time Talkdesk customers hit a level in their growth trajectory, they would graduate from the ticketing system they were using and migrate onto Salesforce. Expand product-led by targeting new persona.

Scale 284

Scale Scaling Growth Hacking Systems Review 284

SaaStr

JULY 14, 2022

This led to our first meet-ups in 2013 and 2014, the first SaaStr Annual in 2015 , the industry’s leading podcast in 2016, the first SaaS founder coworking space in 2017, and SaaStr Pro , the first learning management system for SaaS founders in 2018. We were on track, attendance numbers were stronger than ever before. We went digital!

Scale 307

Scale Sales Recruiting CTO Hire New CTO 307

User Pilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs. User acquisition isnt a one-time campaign. Here’s how to build that system: 1. Heres how to do it: 1.

Strategy 65

Strategy Mobile Systems Review Scale 65

ChurnZero

APRIL 11, 2025

User adoption drives down user acquisition costs, stretches marketing resources, increases customer lifetime value, and brings flexibility to your teams product resource investments. You aim to identify whats important to the customer, set expectations, and measure success. But how do you know if your onboarding tactics really work?

Onboarding 86

Onboarding Strategy Technical Review Customer Lifetime Value 86

SaaStr

JANUARY 25, 2023

billion-dollar acquisition by Bill within five years. With everyone under a single lead, there should be no need for finger-pointing as there will be one point of review for the revenue organization. Since this system primes everyone for action, energy is channeled to activities that move the needle.

Customer Success 246

Customer Success Revenue Marketing Sales 246

Intercom, Inc.

JULY 21, 2022

We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition. We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. Chasing free customer acquisition.

Outsourcing Services 215

Outsourcing Services Sales Hiring CTO Hire Acquisition 215

Stax

DECEMBER 4, 2023

Best practices for ensuring AML compliance as a PayFac include continuously updating your AML policies, utilizing advanced technologies for monitoring, periodic internal reviews and audits, and engaging with AML experts and consultants. Reviewing and continuously updating your AML policies is therefore necessary.

Merchant Services 88

Merchant Services Payment Services Payfac Technical Review 88

Blulogix

FEBRUARY 12, 2025

Yet, many businesses fail to maximize their NRR potential , often due to poor renewal management, missed upsell opportunities, and misalignment between billing and customer engagement. Your business is financially healthy reducing dependency on costly new customer acquisition efforts.

Payment Features 59

Payment Features Subscription Payments Payment Services 59

Sales Hacker

OCTOBER 18, 2024

Product : Vanta Your deal is almost closed, and all that’s left is the security review. With Vanta Questionnaire Automation, go-to-market teams can complete security reviews up to 5 times faster, helping you close deals in less time than ever. GTM 117: From 0 to Acquisition in 3.5

Sales Recruiting 101

Sales Recruiting Software Review Scale AI 101

Andreessen Horowitz

MARCH 28, 2024

Historically, the key to building a successful financial services data company has been to extricate and analyze valuable but difficult-to-access resources like public filings, diligence materials, research reports, conference call notes, and news.

Data 126

Data Artificial Intelligence Scale Systems Review 126

Clouded Judgement

SEPTEMBER 6, 2024

To fund significant customer acquisition costs to capture market share. The first assumption is that at the end of the rapid customer acquisition spend you will end up as the monopoly or duopoly leader (with, importantly, pricing power). Couple random thoughts I’ll try and digest at the end The capital in the system has exploded.

Cloud 167

Cloud Scale Venture Capital Sales Hiring 167

FastSpring

APRIL 20, 2023

This eliminates friction in the purchasing experience, leading to increased customer acquisition and revenue. Increased retention by eliminating failed payments due to credit card expiry or cancellation. FastSpring helps sellers do this globally with a wide range of payment methods. What Is SEPA Direct Debit and How Does It Work?

Merchant Services 146

Merchant Services Payment Methods Payment Solutions Payments 146

Neil Patel

DECEMBER 17, 2020

Goal tracking: App analytics allow you to determine which acquisition channels are working for you. Conversely, this figure also alerts you to the number of customers you’re losing due to churn. Cost per acquisition (CPA): This figure lets you know exactly how much you’re spending per acquisition. What Data It Provides.

Mobile 144

Mobile Technical Review Systems Review Acquisition 144

Blulogix

FEBRUARY 13, 2025

Instead of treating renewals as a strategic driver of growth , companies often focus almost exclusively on customer acquisition , assuming that renewals will happen automatically. Let their contract lapse due to a lack of urgency or miscommunication. The result? Explore alternative solutions or competitors.

Payment Features 59

Payment Features Payments Subscription Revenue 59

Baremetrics

MARCH 16, 2021

Recurring billing systems offer more returns for customer acquisition costs 3. This is largely due to the structure it gives payments. Subscription Billing Systems Allows More Returns on Investments Get deep insights into MRR, churn, LTV and more to grow your business. Self-Service Access 5. Increased Customer Base 2.

SaaS Payments 103

SaaS Payments Payment Features Payment Solutions Merchant Services 103

FastSpring

NOVEMBER 18, 2020

According to Apple’s App Store policy, all payments need to go through their system for security and commission reasons. By disregarding the Apple store’s payment processing system and breaking the rules, Epic Games were able to offer in-app currency to its users at a cheaper price. The move was… controversial, to say the least.

Payment Methods 147

Payment Methods Payment Solutions Merchant Services SaaS Payments 147

User Pilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. 5 Stages of the B2B SaaS marketing funnel Acquisition : This stage focuses on attracting potential customers to your product through social media, SEO, and paid ads.

SaaS Payments 103

SaaS Payments Metrics Scale Marketing 103

Neil Patel

SEPTEMBER 26, 2020

In addition to things like conveyor belts, forklifts, and machinery, other types of equipment like accounting software, or payment processing systems would also fall into this category. You can read my reviews of the best business credit cards here. 1 – Fundbox Review — Best For Short-Term Loans. Secured Loans.

Payment Methods 145

Payment Methods Merchant Services Payment Services Payment Solutions 145