User Pilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? Reducing churn is critical for SaaS because it cuts back customer acquisition costs and increases customer retention. 3: Poor customer service or experience with the sales teams can make customers churn. moment faster. #3: What is customer churn?

SaaS Payments 87

SaaS Payments Churn Underperforming Technical Team Payment Methods 87

SaaStr

JANUARY 24, 2024

How should you handle presenting challenges to your C-suite team when you’ve just joined the company? Lattice had a product-led growth flow on the website while the sales team was still trying to sell the PLG companies The good news is Lattice had a lot of activity and initiatives at play. Can you start and stop a PLG motion?

Scale 227

Scale Sales Hiring Scaling Revenue 227

User Pilot

JUNE 20, 2023

TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Apart from testing the demand for the product, idea validation helps teams assess if they have the necessary expertise and resources to build the product. Let’s get straight into it!

Underperforming Technical Team 78

Underperforming Technical Team Social Media Scale Interviewing 78

User Pilot

DECEMBER 5, 2023

A product design team includes specialists in UX design, graphic design, industrial design, research, prototyping, and data analysis. Next, research the market trends and competitors to identify their strengths and weaknesses. Gradually develop more complex prototypes. Keep testing and experimenting to further refine the design.

Underperforming Technical Team 67

Underperforming Technical Team User Experience Interviewing Market Research 67

OpenView Labs

MARCH 8, 2021

Conducting interviews. What Interviewing 600+ Sales Reps Taught Me About Team Building. Loom’s Peter Prowitt shares the biggest mistakes to avoid if you’re interviewing for a sales position. 14 SaaS Leaders Share Their Favorite Interview Questions. What’s your biggest weakness? Find out what they said.

Sales Hiring 80

Sales Hiring Scale Sales Recruiting B2B 80

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. They actually produced an entire documentary called "We Sign Tomorrow," detailing their acquisition of ProfitWell. Tough question.

B2B 119

B2B Technical Advisors SaaS Payments Underperforming Technical Team 119

User Pilot

DECEMBER 13, 2023

How do you develop a robust UX strategy? TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. This is the main focus of the article.

Strategy 79

Strategy Underperforming Technical Team User Experience SaaS 79

SaaStr

AUGUST 20, 2019

In this session, Anna and Sameer will highlight SendGrid’s journey from growth stage through acquisition and why focusing on people and culture is mission critical to success as a company goes through the scaling process. I’m Sameer Dholakia, CEO of now Twilio SendGrid as of Friday after our completed acquisition.

Scale 130

Scale Acquisition Scaling Sales Hiring 130

User Pilot

MARCH 14, 2024

You can use customer analytics to create targeted marketing campaigns, inform product development, and reduce churn , among other things. Teams across your business can benefit from customer data. Product teams can build features that solve real pain points. Support teams can proactively address issues that lead to churn.

Customer Lifetime Value 87

Customer Lifetime Value SaaS Underperforming Technical Team Churn 87

User Pilot

OCTOBER 31, 2022

This could be anything from customer feedback , surveys, website recordings, or in-depth interviews. Qualitative data is often seen as more “rich” and “human” than quantitative data, which is why product teams use it to refine customer acquisition and retention strategies and uncover product growth opportunities.

Data 89

Data Data Analysis Interviewing Underperforming Technical Team 89

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . And the teams now need a more defined structure. Mark Roberge knows which he prefers. When to optimize for scalability.

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

User Pilot

JULY 27, 2023

They also manage finances and supervise one or more engineering teams. Product Marketing Manager: This person is tasked with developing product marketing campaigns , crafting compelling marketing messages, and coming up with ideas to retain customers. They also manage finances and supervise one or more engineering teams.

Sales Hiring 89

Sales Hiring SaaS Payments Sales Recruiting CTO Hire 89

Intercom, Inc.

JULY 29, 2021

And so, Mark Rudden and his team had to figure it all out by themselves. Fortunately, Mark had quite a bit of experience working and scaling teams in demanding, hypergrowth environments. Building a great sales team: How Intercom fosters and maintains its sales culture. Onboarding, but make it remote.

Sales Hiring 223

Sales Hiring Scale Sales Recruiting Underperforming Technical Team 223

ChurnZero

OCTOBER 21, 2022

To deliver on their expectations takes true customer-centricity and a strong customer success team who can do far more than “be there” for your customers. This proof of integrity makes it easier for a customer to forgive your missteps and go to bat for you in the face of budget cuts, company acquisitions or new leadership.

Subscription 98

Subscription Payment Features Scale Business 98

SaaStr

FEBRUARY 26, 2019

Join Qualtrics Co-Founder and CEO alongside SaaStr Founder and CEO Jason Lemkin as Ryan reflects on the survey software maker’s acquisition by SAP this year. Ryan Smith: The backstory here is we turned down an acquisition offer for $500 million in 2012. And the team deck doesn’t say who the CEO is? Ryan Smith: No.

Acquisition 126

Acquisition Sales Recruiting Scale Sales Hiring 126

User Pilot

NOVEMBER 21, 2023

Product launch checklists help align the efforts of all team members, enhance quality assurance, help mitigate risks, enable the evaluation of the launch, and help you deliver a better customer experience. Develop a product that meets customer needs and expectations. If you can find buyers at this stage, you’re onto something.

Underperforming Technical Team 80

Underperforming Technical Team Sales Recruiting Social Media Market Research 80

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 74

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 74

SaaStr

NOVEMBER 29, 2019

Post acquisition, Allie integrated the technology built at IQ Engines into Flickr search. How does Allie advise other founders on scaling sales teams? Below, we’ve shared the transcript of Harry’s interview with Allie. Post acquisition, Allie integrated the technology built at IQ Engines into Flickr search. Allie Janoch.

Sales Hiring 132

Sales Hiring Underperforming Technical Team Technical Advisors Scale 132

SaaStr

JULY 5, 2021

Let’s say you’re 22 years old and you don’t have a lot of money, well, you’re likely going to see very few opportunities to invest, and most of those opportunities are going to be bad. They advise us to surround yourself with people that have different strengths and different weaknesses.

Part-Time VPE 254

Part-Time VPE Sales Hiring Underperforming Technical Team Outsourcing Services 254

Buffer Resources

JANUARY 15, 2024

Inaccurate, packed with "filler," or completely AI-generated — bad B2B (business-to-business) content is easy to spot and even easier to find online. Interview them. They actually produced an entire documentary called "We Sign Tomorrow," detailing their acquisition of ProfitWell. Tough question.

B2B 57

B2B Technical Advisors SaaS Payments Underperforming Technical Team 57

FastSpring

APRIL 4, 2024

As an experienced sales and GTM leader, John Eitel has more than witnessed how product-led growth (PLG) has affected the tech and SaaS space in the last few years — he and his teams have been up close and personal with how PLG increased in popularity as a sales strategy. “I But really excited about this interview. Jump to video.

Scale 147

Scale Sales Payment Methods Merchant Services 147

Baremetrics

OCTOBER 9, 2021

Identify who is churning In order to boost customer retention, it’s crucial to conduct churn surveys and exit interviews on as many of these lost customers as possible, in order to determine the following: Were they going to leave anyway, regardless of any changes you could make? Would implementing those changes prove cost-effective?

Retention 114

Retention Underperforming Technical Team Churn Acquisition 114

User Pilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? In addition to increasing customer satisfaction and reducing customer churn , customer journey analytics helps teams boost customer lifetime value. How could the team diagnose the problem?

Underperforming Technical Team 52

Underperforming Technical Team Customer Lifetime Value SaaS Software Review 52

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

Underperforming Technical Team 123

Underperforming Technical Team Development Software New CTO 123

Intercom, Inc.

JANUARY 31, 2019

And as the organization grows, the work involved to get teams aligned on who you’re selling to and how you’re selling is not something to be taken for granted either. For today’s episode, we’re sharing go-to-market insights from past interviews that have resonated with us. When you’re a small team, your time is everything.

Underperforming Technical Team 165

Underperforming Technical Team Scale Benchmarks Sales 165

FastSpring

APRIL 30, 2024

In this episode of Growth Stage, we interview Fred Linfjärd of Planday about his experiences switching from a one-time billing model to subscriptions. Podcast Full Interview: Audio Listen online or find it on more podcast services. everything from acquisition to monetization plays together well and we drive profitable growth.

Subscription 149

Subscription Payment Features Payments Payment Solutions 149

User Pilot

AUGUST 15, 2023

KPIs like customer acquisition cost , trial-to-paid conversion rate , customer engagement score , etc. It’s also important that you create excitement ahead of the launch and ensure synergy between your customer support and sales teams. To succeed at this stage, you need to coordinate your marketing efforts with your product team.

ChatGPT 76

ChatGPT SaaS Payments Marketing Social Media 76

User Pilot

OCTOBER 18, 2022

You’ll also identify new product design and development perspectives with task analysis. Google Analytics — to monitor key acquisition and behavioral metrics. Besides collecting data to guide design and development decisions, user experience analysis has the following benefits. What is user analysis?

User Experience 86

User Experience Underperforming Technical Team Churn Retention 86

OpenView Labs

JANUARY 19, 2022

Product-led growth (PLG) is an end-user-focused growth model that relies on the product as the primary driver of customer acquisition, conversion, and expansion. Based on interviews with B2B SaaS experts who have built and scaled product-led businesses, we designed a new user journey. As with anything, frameworks aren’t universal.

Scale 72

Scale Underperforming Technical Team Sales Hiring Marketing 72

Baremetrics

JULY 31, 2018

In one interview he said , “I’m not a tech guy. Here’s how we’ve streamlined our customer feedback processes at Hubstaff, helping us grow to serve over 7,000 teams around the world. Many of those initial conversations turn into support-related queries that our team can easily pick up and handle. Better acquisition.

Underperforming Technical Team 95

Underperforming Technical Team Business Technical Review Onboarding 95

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. Happy post lunch interview. People ask if we had an acquisition strategy, we definitely don’t. Enter the platform company.

Payments 146

Payments SaaS Payments Banking Underperforming Technical Team 146

SaaStr

MARCH 13, 2020

Why does Harry believe investing in customer success is far more important than customer acquisition? * Below, we’ve shared the transcript of Harry’s interview with Harry Hurst. And I guess this was somewhat foreshadowing because I’m now backed by David Saks who is the founding team there. Harry Stebbings.

SaaS Payments 210

SaaS Payments Payment Methods Finance Payments 210

OpenView Labs

MAY 20, 2021

Throughout all of my experience at early-stage growth companies, there’s been an overarching theme: From inception, it’s the people you attract, hire, train, promote, and “communify” who enable and accelerate your time to market and your customer acquisition and satisfaction. The question becomes: “Who do I want on my team—and why?”.

Scale 84

Scale Underperforming Technical Team Headcount Software Review 84

FastSpring

APRIL 26, 2022

While it’s not a bad idea to be measuring both, your monthly churn rate should be much, much lower than your annual churn rate. When you’ve reached this point, you could continue losing customers with no new customer acquisition and still increase your revenue (at least for a while). What Is Negative Churn?

Benchmarks 139

Benchmarks Churn Payments SaaS Payments 139

SaaStr

APRIL 17, 2019

Prior to Harness, Stephen was VP of Marketing at Glassdoor, managing a team of 52 in product marketing, helping grow B2B revenue from $19m to $90m in just 2 years, leading to their $1.2Bn acquisition. Steve has previously said, “Sales and marketing must be one team.” What does this mean for the processes used by marketing teams?

DevOps as a Service 100

DevOps as a Service Sales Recruiting Scale Sales Hiring 100

OpenView Labs

AUGUST 27, 2020

Product led growth (PLG) is an end user focused model that relies on the product itself as the primary driver of customer acquisition, conversion and expansion. This phenomenon is commonly seen in a few markets: productivity tools (think Calendly , Notion , Zapier or Airtable ) and developer tools (think Datadog , Twilio or Atlassian).

Underperforming Technical Team 89

Underperforming Technical Team Scale Cybersecurity Social Media 89

Sales Hacker

DECEMBER 7, 2021

He’s been through two IPOs and a one-and-a-half-billion dollar Microsoft acquisition. Outreach allows you to commit to accurate sales forecasting, replace manual processes with real-time guidance and unlock actionable consumer intelligence that guides you and your team to win more often. Hersh is based in the San Francisco area.

Branding 81

Branding Technical Review Underperforming Technical Team Sales Hiring 81