Tom Tunguz
DECEMBER 13, 2022
So, did headcount at the Series A. In 11 years, the median headcount at Series A swelled from 15 to 28. [1]. In 2021, employment costs per capital increased to roughly $200k. That’s a lot of buffer to achieve Series B metrics [1]. But we’re no longer in 2021. Round sizes ballooned. Let me explain : Era.
SaaStr
MARCH 20, 2024
Higher than he imagined in terms of the founder quality bar and, the stage of the business, and growth and efficiency metrics. For folks in SaaS, what got confusing in 2021 is that growth blew up so much in SaaS that the venture bar got lower. In 2021 and 2022, the money was a net negative, and what GTM organizations did was twofold.
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Tom Tunguz
JUNE 26, 2022
The difference is starkest in headcount: Coinbase employs more than 5,000 people while Uniswap counts fewer than 100. In 2021, the gap between the companies narrowed. The converse may be true for Uniswap: perhaps crypto whales (retail investors with significant balances) dominated the volume in 2020, and to a lesser extent in 2021.
SaaStr
JANUARY 12, 2024
SaaStr CEO Jason Lemkin also wrote how Customer Success has now morphed into part of the sales team and that the 2024 trends in CS include everyone wanting to eliminate humans from support to replace that headcount with AI and bots. It probably won’t go back to 2021 levels, but it will be some kind of growth. The world has changed.
Clouded Judgement
APRIL 6, 2023
That’s a big difference, especially when you layer in the growth in headcount from 2021 to 2022. Essentially companies grew headcount significantly to add less ARR. We’re obviously seeing the rightsizing of this now with headcount reductions. The second chart comes from the latest MS CIO survey (below).
Intercom, Inc.
AUGUST 26, 2020
With more than half (52%) of companies planning to reduce the size of their team as a result of the current economic downturn, support leaders are turning to technology, not headcount, to scale their efforts. Today the leading metric for support teams is customer satisfaction.
SaaStr
JULY 20, 2022
It IPO’d in November 2021 and today is doing $130m ARR, growing a respectable 30% year-over-year. While these aren’t great metrics if Weave was enterprise, they are still solid for SMBs. Fairly low revenue per headcount, although being headquartered in Utah with a large presence in India does seem to bring costs down. #7.
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