ProfitWell

OCTOBER 16, 2019

Worse, comparing average churn rates across different markets and industries will leave you mired in confusing statistics and contradicting studies. Why is it so hard to define an average churn rate—and what does that mean for your subscription business? Subscription service Recurly reports an average monthly churn rate of 5.6%

Churn 55

Churn SaaS Payments Payments Payment Methods 55

ProfitWell

MARCH 3, 2020

What’s the next milestone disrupting the market? Listen wherever you get podcasts: Your top subscription news. And I think it’s something that folks might hear Stewart Butterfield from 2016 saying that he thought that their business could get away without having a sales team in any kind of traditional way, forever.

Sales Hiring 59

Sales Hiring Scale SaaS Payments Payment Services 59

User Pilot

JANUARY 29, 2021

An excellent user engagement strategy can have a ripple effect on what product marketers’ care the most about: Make your users see the value of your product and its features during the free trial. Stop users from only signing up and then never using the product. billion when Microsoft bought them in 2016.

Engagement 98

Engagement Strategy Onboarding Sales Hiring 98

Navint

JANUARY 21, 2019

Salesforce CPQ & Billing, the evolution of Salesforce’s acquisition of Steelbrick in 2016, is the first unified sales and billing platform designed to support the needs of companies looking to generate recurring revenue on the Salesforce platform. Sean will be based out of the Chicago office. About Navint Partners.

VP of Engineering 40

VP of Engineering Consulting Acquisition Technology 40

OpenView Labs

AUGUST 18, 2020

Captivated by what the author, a SaaS content marketing expert I respect, said of the product, I signed up for a free trial. I spent the next 23 minutes fumbling around, trying to get value from the product. Leveraging the product led growth single point of truth framework. Leaning towards product led growth.

Management 116

Management Subscription Payment Features Churn 116

OpenView Labs

JULY 2, 2020

B2B and B2C SaaS and Subscription Report. Updated weekly to show the impact of COVID-19, this resource from ProfitWell includes data from their subscription companies. Yet another great piece by Price Intelligently on the need to update your SaaS pricing model – because all SaaS product markets are constantly evolving.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

Intercom, Inc.

APRIL 22, 2019

With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). How did you all get to product-market fit ? Rick : I heard a great analogy that when you’re in pre-product-market fit, you can feel like you’re in a desert.

Scale 156

Scale Scaling AI Search Underperforming Technical Team 156

SaaStr

MAY 30, 2019

And, as you all know, that was really foundational for the class of companies we build today because the subscription model meant that we had to focus on things like customer experience, customer success. We were the founding investors, worked with the management team there, went public in 2016 and you may have seen, we just sold that.

Scale 143

Scale Leadership Finance Software Review 143

Outseta

JANUARY 20, 2020

But Buildium had found product market fit , and although I didn’t know it yet, I was stumbling into a great situation. Buildium’s valuation highlights how the idea that all revenue needs to be recurring doesn’t take any sort of nuance into consideration. And working in the property management industry?

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

User Pilot

JANUARY 12, 2024

In this example, the bar chart compares the number of standard, free, and enterprise invoices created over the last 7 days. A horizontal bar chart comparing invoice creations on Userpilot. A stacked area chart comparing product analytics data. Analyzing event distribution over multiple platforms. and their conversion rates.

Data 97

Data Scale Payment Features Trends 97

Sixteen Ventures

DECEMBER 31, 2019

Whether you have a Software-as-a-Service, subscription or membership business or you sell one-off products or services and simply want to do business with your customer more than once, Customer Success should be your driving purpose. Customer Success is transformative. Here’s to your success in 2020! . . .

Customer Success 136

Customer Success SaaS Payments Payment Solutions Payment Services 136

Intercom, Inc.

JULY 4, 2018

Often they try to pitch a product that hasn’t been built yet. In the world of subscription-based business models, your product better deliver. Dan Kaplan framed marketing’s tarnished legacy this way: “Many of history’s most brilliant marketing strategies were crafted to persuade consumers to? We were that team.

Marketing 191

Marketing Sales Hiring Sales Recruiting Innovation 191

Intercom, Inc.

JULY 4, 2018

Often they try to pitch a product that hasn’t been built yet. In the world of subscription-based business models, your product better deliver. Dan Kaplan framed marketing’s tarnished legacy this way: “Many of history’s most brilliant marketing strategies were crafted to persuade consumers to? We were that team.

Marketing 165

Marketing Sales Hiring Sales Recruiting Innovation 165

Chargify

AUGUST 17, 2017

Floyd points out that by 1969 Sears was the largest retailer in the world, but 2016 marked “the sixth year of a $10.4 billion losing streak that has erased 84% of Sears’ market value.”. If your SaaS startup isn’t there yet, you should read Finding Product/Market Fit: When To Stand Firm & When To Pivot first.

Scale 53

Scale Sales Hiring SaaS Artificial Intelligence 53

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. People talk about it all the time.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. People talk about it all the time.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

We were born and raised and bred serving the needs of early stage emerging and growth SaaS and subscription based businesses. Exclusively, we have a modern financial platform for early stage and growth subscription businesses and really focusing on three major pain areas of these businesses. People talk about it all the time.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. After I had left, we started to see that we had product-market fit. We got sales leads. We were closing deals.

Growth Marketing 174

Growth Marketing Scale Marketing Outsourcing Services 174